Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired APN to do our SEO search engine optimization for our ****** account or ****** page that we have for our cleaning business. We started off really well with communication once a month or two on our ****** page and with what *** was doing for our monthly fee we were paying and are still paying every month for since 2021 we have been paying them $197 dollars per month for them to do our search engine optimization on our ****** account. Since then they havent returned our phone calls or emails that we and my business partner have sent them. They were supposed to call us once a month on the progress of our ****** account and they did that for maybe 4 months and ever since then theyve never responded back to us and we continue to pay them for doing absolutely nothing because I have proof of the fact they have not been working on our ****** account for over two years now so I want to either get a refund for this year and I will just forget about the previous year that we have paid them for and got nothing in return for our money. So we are asking them to either get with the program and start calling us each month or two on the details of promoting our ****** account or they can stop charging us for the service that they obviously arent providing us but we are requesting a refund for some of our money that we have spent with them and they havent kept up with what they said that they being *************** hasnt been doing for our business. My phone number is ************** and my business partner is **** ******** and his phone number is ************ and actually hes been trying to call them for two years now and they havent ever returned our calls. Or emails.

  

  Business Response

  Date: 11/25/2024

  Thank you for sharing your concerns. We value the long-term relationship weve built with you and your business since 2021. Over this period, we have worked diligently to provide the agreed-upon *** services and have demonstrated the progress and results to both you and your business partner on several occasions.
  We take pride in maintaining open communication with our clients, and we are surprised to hear about your concerns regarding unreturned calls or emails. Our records indicate that weve been in consistent contact in the past, addressing inquiries and providing updates when requested. We would appreciate the opportunity to discuss any current concerns directly to resolve any misunderstandings.
  We kindly ask that you contact us at ************** so we can review your account details and address this matter collaboratively. Filing a complaint with the BBB may be unnecessary given our existing relationship and commitment to providing quality service.
  We also encourage you to share any specific examples or documentation that you believe demonstrate a lack of service on our part, as this will help us investigate further.
  Thank you for your cooperation, and we look forward to resolving this matter directly with you.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyers Beware! I would give a zero star review if I could. This is the worst company I've ever dealt with. If you decide to cancel and ask for a refund, they will make you wait 3 weeks and then tell you that you're not eligible for a refund because "we did our job." There is no way all these positive ****** reviews are legit reviews from real people. I've reached out to ApnTech twice, and each time they refused to issue me a refund. I got bamboozled into paying for a phantom useless service. Their pushy sales team lure you to sign up for the voice search service and make all these fancy promises to boost your business online presence until you find out it's a bunch of rubbish, and then good luck trying to get your money back.

  

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to respond.

  At apnTech, we specialize in registering businesses on popular voice search platforms like ****** Home and ****** providing lifetime discoverability. Our service doesnt include generating leads or specific search rankings, which was explained during purchase and follow-up conversations. After the clients refund request, we confirmed his business was successfully registered and provided proof of his listings.

  Our refund policy applies only when we are unable to complete registration, which was not the case here.
  We encourage others to consider that every businesss results may vary based on individual circumstances and needs. We stand by the integrity of our service and the positive experiences shared by many satisfied clients. Thank you for your understanding.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised I would be up and running on ******, yelp, and voixe search within 30 days and its been 90. I want them to finish what they promised. They do not answer calls or emails. If they do by chance answer, I get disconnected every single time. They refuse to speak with me.

  

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to respond. At apnTech, we are committed to completing voice search registration services for our clients on platforms like ******, Yelp, and ****** This process depends on each business meeting certain requirements for each platform, which we communicate during setup and support. When we last spoke with the customer, we advised her on how to resolve a suspension issue with her ****** Business Profile and guided her to submit an appeal, which typically takes between 5 to 30 days. Additionally, we informed her that a **** account was necessary for us to complete the diagnostic and registration. The customer declined to create a Yelp account, and we explained that without it, we could not finalize the registration process. We were under the impression from our last communication in August that the customer no longer needed further assistance with these tasks, as outlined in our email and support ticket. We are always willing to help resolve loose ends, and we encourage the customer to reach out directly at ************ so we can complete any outstanding steps.

  We remain dedicated to delivering on our commitments, and we respectfully believe a BBB complaint was not necessary, as we are readily available to assist. Thank you for your consideration.

  Customer Answer

  Date: 11/11/2024

  The response isn't true. I made my yelp account while on the phone with this company and they assured me after doing that I would be up and running and I haven't heard from them since and they don't answer the phone or my emails. They need to contact me or I will seek an attorney. 

  

  Business Response

  Date: 01/02/2025

  Thank you for sharing your feedback.
  We want to assure you that we have made multiple attempts to contact you to resolve this issue and provide clarity regarding your services. Additionally, we have sent you screenshot images that demonstrate the progress and services rendered on your account.
  As part of our service, you also have access to a portal where you can review the status of your voice registration and related activities. If you need assistance accessing the portal or navigating it, please let us know, and we would be happy to guide you through it.
  We remain committed to resolving this matter to your satisfaction and encourage you to respond to our communications so we can address any concerns promptly. Please reach out to us at your earliest convenience so we can continue working together.
  Thank you for your cooperation.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they keep billing me for services i canceled months ago.

  

  Business Response

  Date: 10/15/2024

  Thank you for reaching out, and I understand your concerns regarding the charges on your account.
  
  Based on our records, you had a conversation with our agent ****** on September 10th, 2024, where we discussed canceling your **************** However, during that conversation, there was no mention of canceling your Prime Listings, which is a separate service. As a result, the charges for Prime Listings have continued, and your account currently has a past due balance for the bill on October 3rd, 2024.
  
  Please note that even if you intend to cancel, the balance for the billing period remains valid and needs to be settled. Our billing system processes payments based on the start of each billing cycle, which is why this charge is still active.
  
  If you'd like to move forward with canceling your Prime Listings as well, we are happy to assist with that. However, we will need to address the outstanding balance before finalizing any cancellations.
  
  If you have any questions or would like to discuss this further, feel free to contact us directly at ************, and well be glad to help.

• Initial Complaint

  Date:09/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a voice search company called APNtech regarding voice search services. I was informed by ***** that the when I pay the $298.00 I would be registered with voice search on three platforms. I was not informed that you had to pay an *********** to be in the top five when searched by consumers. I was under the impression that was part of the money I was paying. I found out that the money is only to register yourself on the voice searches and it doesn't have anything to do with the rankings. Mis leading and mis-information. I requested my money back from ****** who argued with me and let him know that I do not want to pay an *********** for this to work and that I was misinformed by his sales staff. He stated he was unable to refund due to the process being started, but I didn't start anything yet as I was waiting for the onboarding to set up. I also don't see my business name when I search. I didn't realize they had so many bad reviews, but now I understand that this company does not take care of their customers.

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $650 with a guarantee that I would have clients sent directly to my business website booking page or phone number. I have spoke over the phone numerous times with an app tech "employee" but every time they say there is no manager available. I have also emailed the company and don't get a response.

  

  Business Response

  Date: 09/25/2024

  Thank you for reaching out, ******.
  
  Weve reviewed your account, and based on our records, the last contact we had with you was 8 months ago. Since then, it appears there has been no communication from your end. We want to clarify that we aim to assist our clients promptly when contacted, and if you have emailed or called since, we have not received those messages.
  
  To address your concern, our service focuses on improving your online presence and visibility across search engines and platforms. However, we do not guarantee direct client bookings or calls, as that depends on various factors beyond our control.
  
  We encourage you to contact us directly to discuss any ongoing concerns, and we would be more than happy to help. Please let us know a convenient time for you to speak with one of our specialists.

  Customer Answer

  Date: 09/26/2024

  I tried numerous times to contact the company by phone and each time I would be connected with someone of hispanic origin that I had difficulty understanding and/or I would ask to speak to a manager. Each time I was told there was not one available at the moment. When I originally paid I spoke to a man that was American and took about an hour of my time telling me that soon everyone will be using voice search to find small businesses. Why then when I try to contact them about concerns is it impossible to have my questions answered? I also emailed them many times. 

  

  Business Response

  Date: 09/30/2024

  Thank you for reaching out, ******.
  
  Weve reviewed your account, and based on our records, the last contact we had with you was 8 months ago. Since then, it appears there has been no communication from your end. We want to clarify that we aim to assist our clients promptly when contacted, and if you have emailed or called since, we have not received those messages.
  
  To address your concern, our service focuses on improving your online presence and visibility across search engines and platforms. However, we do not guarantee direct client bookings or calls, as that depends on various factors beyond our control.
  
  We encourage you to contact us directly to discuss any ongoing concerns, and we would be more than happy to help. Please let us know a convenient time for you to speak with one of our specialists.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not return calls and have not worked with me at all took my money and never heard from them again. Did some research way too many people claiming it is a scam. I just want my money back. It was for my new start up ..pmf management

  

  Business Response

  Date: 09/09/2024

  Thank you for your message. We apologize for any frustration youve experienced.
  
  To address your concerns, we reviewed our records and found that on 09/02, we received your call at 10:40 AM and returned it at 12:35 PM. Our agent, *******, had previously explained the service and provided tips to enhance your business visibility. During that conversation, you confirmed that all your questions were addressed and that you were awaiting your scheduled appointment.
  
  If you still need assistance or have any additional questions, please reach out to us directly via phone or email. We are here to help and are committed to resolving any issues you may have.
  
  Thank you for your patience.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No (positive) services provided, negative results to my ****** / Online presence, refusal to cancel, refusal to refund, refusal to stop reoccurring charges, verbally abusive employees when I call in repeatedly asking for help with this matter.... gaslighting, manipulative, emotionally and verbally abusive. Stealing money from me and my family.

  

  Business Response

  Date: 09/09/2024

  Thank you for your feedback. We understand your frustration and want to address your concerns.
  
  We recently spoke about your wish to cancel and the perceived lack of positive results. We offered to waive the next two months of service to give the program more time to show improvements, but you declined. The conversation became heated, and you expressed dissatisfaction by calling us abusive and manipulative.
  
  We acknowledge the issues with your online presence, including duplicate entries and negative reviews. While we can assist with many aspects of your online visibility, we cannot control reviews or your business reputation. Duplicates in ****** My ************** can occur for various reasons, and we are here to help resolve these issues.
  
  Please note that one of your monthly payments was disputed, which has led to the cancellation of your account.
  
  We are committed to providing support and resolving your issues. To address your concerns effectively, we need to work together. Please contact us directly to discuss how we can assist you further and ensure your concerns are handled properly.
  
  Thank you for your understanding.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased their services June 21st with the promise to be listed on all 5 voice searches and were told we would get all of our money back if we got no results. It has been 2 months and not only have we not received a single call from these searches, our name doesn't even come up when you ask for our industry in our area. When we tried to get them to honor their money back promise, they said they had to do a diagnostic. When they did, they found a business with our name in another state. They are refusing to honor their guarantee to give us our money back unless we take additional steps and give them another month.

  

  Business Response

  Date: 08/27/2024

  Thank you for sharing your concerns with us. We understand your frustration and appreciate the opportunity to address the situation. First, I want to clarify that your business is indeed registered on the major voice search devices as promised. The issue you've mentioned is related to visibility, which depends on multiple factors, including your online presence on platforms like ****** and Yelp. For voice search devices to effectively locate and recommend your business, its crucial that your ****** Business Profile is active and accurate, and that you have a Yelp account established. This is an essential part of the process, which is why our agent, ******, attempted to assist you with setting up these accounts during your recent conversation. Unfortunately, it appears that there was a misunderstanding during the call, and I regret that the conversation did not go smoothly. ****** was trying to guide you through the necessary steps to improve your visibility, but without these components in place, a diagnostic cannot accurately reflect the effectiveness of your registration. Regarding your request for a refund, I must inform you that a refund for the voice search registration is not possible at this time. The service you purchased, which included registering your business on voice search devices, has already been delivered. The lack of visibility youre experiencing is not due to a failure in our service but rather to the absence of a complete online profile, which weve offered to help you establish. We are still willing to assist you in setting up the required accounts and improving your visibility on these platforms. By taking these steps, we can ensure that your business appears more prominently in voice searches. We understand that this process may be frustrating, but we are committed to helping you achieve the results you were promised. Please feel free to reach out if you would like our assistance in moving forward.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *** about voice search I was then passed on to someone else and they sold me this product at $448.00 down and $199.00 a month, then a few weeks later APN reaches out to me about bird eye review package stating I would purchase the software for $1547.00 and a $149.00 service fee, which the sales person said I can quit anytime and I will still own the birds eye software, after a few months they have not delivered so I called to cancel my service with both voice and birds eye after I pushed from one person to another I finally spoke to a woman and she was working to keep my business offering discount after discount and even waiving the monthly fees for a few months and I repeatedly statute I just want to cancel. in the end my date was already into 7 days into the next billing month and was told I needed to pay the $199.00 and $149.00 to close both accounts so I agreed well later that day I was taken out of there system on both birds eye and voice search I would have thought by paying for the month in advance and one more month I would be able to see or still use voice search well not at all , not only that the software I purchased was locked out also. this company in nothing but a big scam. I would never recommended them at all. I feel I need to have the $199.00 , the $149.00 and my software purchase of $1547.00 refunded to me, or I will be contacting the ** on this matter.

  

  Business Response

  Date: 08/12/2024

  Thank you for reaching out and sharing your concerns. We apologize for any confusion and frustration you have experienced.
  
  Upon reviewing your account, we understand the issues related to your service cancellation and subsequent billing. Here are a few points to address your concerns:
  
  Prime Listings and Birds Eye Review Package: The payments you made were for services provided upfront. We deliver the services first, and the payments are processed afterward. When you requested to cancel, your last payment of $199 for Prime Listings and $149 for Birds Eye was processed because these services would had been rendered for the billing period.
  
  Service Cancellation and Technical Errors: Due to a technical error, your services were prematurely canceled, resulting in a loss of access. We apologize for this oversight. We are processing refunds for the last payments of $199 and $149. 
  
  Birds Eye Software: The ***************** includes both an enrollment fee of $1547 and a monthly service fee. Birds Eye is not software you own outright but a service you hire. As the ***************** was successfully delivered during your active status, we cannot process a refund for the enrollment fee of $1547.
  
  We value your feedback and are committed to improving our services and customer experience. Please allow a 7-14 business days for the refunds to be processed and reflect in your account.
  
  If you have any further questions or require additional assistance, please feel free to contact us directly. We are here to help and ensure a satisfactory resolution.

  Customer Answer

  Date: 08/13/2024

  the refunds of the $199 and $149 are acceptable . But not or the $1547, I was told part was to set up and part was to own the birds eye software I will accept 1/2 of the amount as I was sold different about the ownership of the birds eye software the amount of $773 as a partial refund is acceptable to me.

  

  Business Response

  Date: 08/27/2024

  Thank you for your response. We appreciate your willingness to work towards a resolution. However, we must clarify the terms of the *****************.
  
  The $1,547 fee you paid for the ***************** was an enrollment fee, not a purchase for software ownership. This fee covers the setup and activation of the service, which has been fully rendered and delivered as per our agreement. The service itself is not something that can be owned outright; rather, its a subscription-based service that you utilize during your active period.
  
  While we understand your position, we cannot accommodate your request for a partial refund of $773, as the services provided were in line with the agreement made during your enrollment.
  
  Weve already processed refunds for the $199 and $149 payments as a goodwill gesture due to the technical error. Unfortunately, the $1,547 enrollment fee is non-refundable, as the service was successfully delivered.

  Customer Answer

  Date: 08/30/2024

  I was told that I was purchasing the software which now you are saying it was to set up that's a complete lie. I want half my money back or I will be disputing the complete amount.