Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2nd I was told the leads would start coming by phone that I would be registered with the top 5 search engines. Don't know if this happened. I was told 3 to r weeks. Nothing. 100 percent money back but can't call them never was gave a number. So I'm out 298 dollars. I just want my money back...

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out. We apologize for any confusion or inconvenience regarding your Voice Search Registration service.
  
  To clarify, the Voice Search Registration process typically takes 3-4 weeks to complete, during which your business information is registered with various voice search platforms. This does not guarantee a specific number of leads or calls, as we can only ensure that your business information appears on these devices. We cannot control or guarantee the volume of calls or leads that result from this registration.
  
  We understand your frustration, but please note that our contact information is provided on invoices and welcome emails. We also offer an opportunity to ask questions during onboarding calls. We apologize if this information was not clear.
  
  Our policy on refunds for Voice Search Registration is based on the nature of the service, which involves ongoing exposure and registration on voice search platforms.
  
  If you have any further questions or need assistance, please contact our support team directly at ************** or via email at ***********************

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received emails from the company APN Tech after searching for tech companies that help promote online businesses like mine. I am a small business owner but used my personal funds to authorize this transaction with this company. I was unaware that a local competing ****************** (**************************) had hacked any posts (as in ****** business and business ads, as well as ******** and my ******** Business suite) were "monitored" by **************** either acting as me or **************** (the name of my business) my social posts were not going out to the public. It caused my business to drastically decline from creating ***** desserts&cakes a month to 1 cake - yes one(1) cake if that per month in a 6 month period from January 2024 to June 2024. So I responded to the emails from APN Tech to help my business grow again. However, after having the *** services & paid them a total of $1200 for ***** search listings (they promised that my bakery would be one of the top 3 listings when ***** searched) as well as increasing my business search online, again promising that Fort Mill Bakery would be in the top 3 on all ****** search &other search pages. Here are the details you need.* first transaction - July 8 2024 - this was the ***** search service * 2nd transaction - July 10, 2024 - This was for the online search listings which is to verify your online presence and connect you with over 100+ companies to increase the algorithms. In***** rec'd for both transactions as well as CC statement. *promised better online search results via ***** search tech with Amazon, ************** etc as well as increased business profits. *Dispute is that nothing has changed and after reading BBB reviews, feel like I was scammed. *contacted *** 7.30.24 with no resolution after doing own Alexa ***** search & FMB was not a result of ***** search. I also no longer have FMB verified in ****** due to this as a business. *advertising was promised as ***** search results & no results.

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out. We apologize for any inconvenience you've faced.
  
  You enrolled in our ******************** on July 8, 2024, and our ********************** on July 10, 2024. The ******************** typically takes 3-4 weeks to show full results, while the ********************** provides an initial report after 30 days and takes 6-12 months for complete optimization.
  
  We noticed that you disputed both charges on July 30, 2024, before allowing time for these services to fully take effect. Our process for these services involves gradual improvements, which cant be fully assessed immediately.
  
  We regret that we were not given the chance to address your concerns before the disputes. We are committed to resolving this and ensuring that you receive the benefits of our services. Please contact us at ************** or ********************** to discuss how we can assist further.
  
  Thank you for your understanding.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with ApnTech has been nothing short of disastrous and warrants immediate investigation by the Better Business Bureau (BBB). They promised increased visibility within 2-4 weeks, but this was a complete fabrication, and their inaccurate descriptions only harmed our marketing efforts. As a service-based business, their strategies did nothing to generate sales or leads. Additionally, they fraudulently charged my credit card four times without authorization on 07/12/2024, 07/16/2024, and 07/17/2024.When I addressed this, *********, the floor manager, was extremely rude and called me out of my name. ****** gave us false assurances, and ****** refused to issue a refund, demonstrating a total lack of customer care. Their customer support is practically non-existent and highly dismissive. The information they provided for our listings was incorrect, and their descriptions misrepresented our services, leading to ineffective marketing and further setbacks. Locked into a non-refundable contract, we saw no improvement in visibility or sales, rendering our investment a complete waste.Furthermore, when I requested to speak to a higher authority or obtain the corporate number to resolve my problem, they refused. I demand the removal of the submitted listings and a refund of the four fraudulent charges they made on my credit card. ApnTech's deceptive practices, fraudulent billing, and dishonest staff highlight their lack of ethics, integrity, and commitment to customer service.I urge the ******************** to investigate ApnTech's business practices immediately. Their fraudulent actions and unprofessional conduct are unacceptable and must be addressed to protect other consumers from falling victim to their schemes. Potential customers should be warned to avoid this unreliable company at all costs.

  

  Business Response

  Date: 07/19/2024

  Thank you for bringing this matter to our attention and for your patience. We sincerely apologize for the frustration and inconvenience you have experienced.
  Upon thorough review, we found that there were indeed four charges attempted on your account. Two of these charges declined and were pending canceled. The third charge was voided same day pending canceled, and the fourth charge, which is the only intended to be processed, has been refunded as of an hour ago.
  We understand how distressing this situation has been for you. The refund for the Voice Search Registration has been issued promptly to address your concerns.
  We also regret any unprofessional behavior you encountered from our staff. This does not reflect our values, and we will address this internally to prevent future occurrences.
  
  If you have any further questions or need additional assistance, please contact us directly at ************** or via email at *********************** We are here to assist you and ensure your experience with us is improved.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2024. By phone. They charged me ****** I immediately within 30 min requested cancelation and was told no

  

  Business Response

  Date: 07/16/2024

  Thank you for bringing your concern to our attention. We apologize for any frustration and inconvenience caused.
  
  Upon reviewing your account, we understand that you requested a cancellation shortly after the initial charge. Our policy, as outlined in our terms and conditions, requires a 30-day period before processing any refund requests. This policy is in place because our service involves registering your business on various voice search platforms, a process that takes time to complete. Once registered, your business information remains on these platforms indefinitely, ensuring ongoing visibility.
  
  Due to the nature of this process, we cannot issue refunds within the first ********************************** progress and services are being rendered. This policy is designed to ensure that all clients receive the full benefit of our services.
  
  We regret any miscommunication regarding your cancellation request. While we aim to provide flexibility and customer satisfaction, our procedures require adherence to the stated terms.
  
  If you have any further questions or need additional assistance, please contact our customer support team at ************** or *********************** We are committed to addressing your concerns and ensuring a satisfactory resolution.
  
  Thank you for your understanding.

  Customer Answer

  Date: 07/16/2024

  I was told "you cannot cancel and that i should read fine print".  When I asked to speak with a manager I was told he was the manager.  Then when they had someone from intake call me, intake saw that I requested a refund and therefore would not work with me.

   

   

  I just want the refund.  Thats all.

  

  Business Response

  Date: 07/19/2024

  Thank you for your response.
  
  We apologize for any confusion or frustration you experienced during your interactions with our team. We want to assure you that our intake team is fully committed to assisting you and addressing your concerns.
  
  Our policy, as outlined in our terms and conditions, requires a 3-4 week period before processing any refund requests advised in terms of service. This policy is in place because our service involves registering your business on various voice search platforms, a process that takes time to complete. Once registered, your business information remains on these platforms indefinitely, ensuring ongoing visibility.
  
  We regret any miscommunication regarding your cancellation request. Our intake team is more than happy to fully assist you with any concerns or questions you may have during this process.
  
  If you have any further questions or need additional assistance, please contact our customer support team at ************** or via email at *********************** We are committed to addressing your concerns and ensuring a satisfactory resolution.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to perform voice recognition search and SEO for ****** business pages for 3 companies. They incorrectly changed all of the profiles causing ****** to suspend and take down my accounts. All of the accounts are showing as unverified. Incorrect phone numbers populated into the wrong account. I have missed over 4 weeks of business during peak business for my charter. All of my reviews as of now are eliminated. 4 years worth of work is missing as of the time of this complaint. It is difficult to get through to a person that does not have robotic answers. They are stating as of the time of this complaint that they will make it right. We will see.

  

  Business Response

  Date: 07/11/2024

  We regret the issues you've encountered and apologize for any disruption caused to your business. Our team's intention was to enhance your online visibility through voice recognition search and SEO for ****** Business Pages. We acknowledge your frustration regarding the incorrect changes made to your profiles, resulting in account suspensions and lost reviews during a critical business period.
  
  Please rest assured that we take this matter seriously. Our development and customer success teams are actively investigating the situation to identify the root cause of these issues. We are committed to rectifying any errors on our part and will provide a comprehensive update as soon as our investigation is complete.
  
  We understand the importance of your business's online presence and are dedicated to resolving this matter promptly. If you have any immediate concerns or questions, please contact us directly at ************** or *********************** Your satisfaction is our priority, and we appreciate your patience as we work to address this situation.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call regarding their services and was told there would be a $698 for the life of the business. I agreed for the payment to be processed after I called back and provided permission after doing research on the company. Instead of calling back to proceed with the order the company charged my bank directly. I have attempted to call their customer service number and it is out of service and appears to fraudulent.

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration regarding our services.
  
  Our records indicate that you agreed to the services and authorized the $698 charge. We understand there may have been a misunderstanding about the payment process. We assure you that our goal is to provide transparent and reliable services to all our clients.
  
  We regret any inconvenience caused by your initial attempts to contact our customer service. However, we are pleased to note that you were able to speak with our agent, ******, on the same day you requested assistance.
  
  Regarding your refund request, our terms and conditions stipulate a 30-day period before a refund can be processed. This policy ensures that we have adequate time to complete the registration of your business on all voice search platforms. The reason for this is that once your business is registered, it will remain on these platforms indefinitely, providing lasting visibility.
  
  If your business is not registered on these platforms by the end of the 30-day period, you will be eligible for a refund. We understand your frustration and apologize if our explanation was not clear. We are committed to resolving this issue and ensuring your satisfaction.
  
  If you have any additional questions or need further clarification, please contact our customer support team at ************** or **********************.
  
  Thank you for your understanding and patience.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me they were working on two website optimization pages when they clearly have no access to my pages as I have another SEO company that has exclusive access so Im positive they lied and manipulated me for over $3k Im canceling the CC payment and am filing a complaint against improper business practices

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration regarding our services.
  
  Our SEO approach involves optimizing your business's online presence across various directories, not just your website. By managing your data presence on over 80 paid directories, we enhance your business's visibility and reputation. This increased visibility on these directories indirectly boosts your listings, such as your ****** Business profile, helping your business appear more prominently when people search for your services.
  
  We understand you have another SEO company managing your website, and our services are designed to complement these efforts by focusing on broader online visibility beyond just your website.
  
  We are committed to resolving this issue and providing clarity on our services. If you have any additional questions or need further clarification, please contact our customer support team at ************** or **********************.
  
  Thank you for your understanding and patience.

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered services from APNtech via a sales call and now they will not refund me. I am very disappointed in the service that I received and expect a full refund of $797. They continue to try and tell me that I have to wait another 3 weeks before I can ask for a refund when the original person I talked to said I can get a full refund if I am not satisfied. I am deeply disgusted by the lack of unprofessionalism displayed by this company. Upon further research on the company, I have found nothing but reviews and complaints stating this business is a scam. It is unfortunate that I fell for this scam and expect my refund to be in my bank account by the end of the week.

  

  Business Response

  Date: 07/11/2024

  Thank you for sharing your concerns and feedback. We deeply regret any dissatisfaction you have experienced with our services and apologize for any misunderstanding.
  
  When you ordered our services, our representative should have clearly communicated our refund policy. As stated in our terms and conditions, we have a 30-day waiting period before processing refund requests. This policy ensures that we can fully implement and verify your business's registration on voice search platforms. If your business is successfully registered, this registration is permanent, which is why our refund policy is structured this way.
  
  We understand your frustration and disappointment and apologize if the initial communication led to any confusion. Our goal is to ensure that all our clients fully understand our policies and services.
  
  Regarding the reviews and complaints you mentioned, we take all feedback seriously and continuously strive to improve our services. We assure you that we are committed to providing a legitimate and valuable service to our clients.
  
  To clarify, after the 30-day period, if your business is not registered on the voice search platforms as promised, you will be eligible for a refund. We are currently within this 30-day period, and our team is working to ensure your business is properly registered.
  
  For further assistance or to check on the status of your registration, please contact our customer support team at (800) 291-1577 or [email protected]. We are here to help and ensure your satisfaction.
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 07/11/2024

  I ordered services on June 14th 2024.I am requesting now that On Monday July 15th I want a full refund. I am not showing up on Siri. I have not had a chance to check the others, but I am expecting the same result. 

  

  Business Response

  Date: 07/16/2024

  Thank you for contacting us and sharing your concerns. We apologize for any inconvenience you have experienced with our services.
  
  Our records show that you ordered our services on June 14th, 2024. As per our policy, there is a 30-day period before any refund requests can be processed. This period is necessary because registering your business on various voice search platforms, such as Siri, Google, Alexa, and others, takes time to complete. Once registered, your business information remains on these platforms indefinitely, ensuring ongoing visibility.
  
  We understand your concern about not showing up on Siri. Our team is committed to ensuring your business is registered and visible on all major voice search platforms. We would appreciate it if you could provide us with any specific details or screenshots showing the issue with Siri, so our technical team can investigate and address it promptly.
  
  As of now, the 30-day period has not yet passed. We kindly ask for your patience during this process. After this period, if your business is not registered on the voice search platforms as promised, you will be eligible for a refund.
  
  If you have any further questions or need additional assistance, please contact our customer support team at (800) 291-1577 or via email at [email protected]. We are here to help and ensure that your experience with our services meets your expectations.
  
  Thank you for your understanding.

  Customer Answer

  Date: 07/26/2024

  It’s well passed 30 days. We are almost to August. As you stated June 14th is when I ordered services. It is now July 26th. That’s over 30days later. Please refund me.

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They signed me up for services that I did not consent to. There was no paperwork sent or signed. There were no services provided. It is a total scam. They should be shut down.

  

  Business Response

  Date: 07/11/2024

  Thank you for reaching out with your concerns. We apologize for any confusion regarding the enrollment process for our services.
  
  Our records indicate that you verbally agreed to our Voice Search registration and ************** services during separate phone calls. While we regret any misunderstanding, please note that we typically send a confirmation email outlining the agreed-upon services and fees after such verbal agreements.
  
  We understand your dissatisfaction and have noted that you have disputed the charges with your bank. We are cooperating fully by providing the necessary documentation to assist in their investigation, which typically takes 30 to 90 days for resolution.
  
  If there are any further questions or if you require additional information, please feel free to contact our customer support team at ************** or *********************** We are committed to addressing your concerns promptly.
  
  Thank you for your understanding.

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 1 I contacted APNtech. I had seen their ad on ******** for listing my business on all voice platforms "SO PEOPLE CAN FIND ME FIRST!" was the promise. ***** later they tell me I'm not first and they never said first. After $2000 I still have to find my own leads because I'm last e ****** in the ratings. Not what was promised! They also tried getting $200 a month w no contract I could cancel anytime. When I realized these people were not helping my business I canceled my monthly subscription. They refused! Kept insisting I stay for six months. They couldn't give me a straight answer when asked why since they are now not doing anything for my business. After I tried canceling my subscription they refused and told me they were going to charge my anyway. I had to closey cc and get a new one. The sales gimmick is cat fishing plan and simple and these people stole $2000 from me for absolutely no real work and wanted more!!

  

  Business Response

  Date: 06/27/2024

  Thank you for sharing your concerns. We apologize for any frustration and misunderstanding you've experienced.
  
  On May 1, you contacted APNTech after seeing our ******** ad about listing your business on all voice platforms. You filled out a form to be registered on voice search, and we conducted a free report, which indicated your business had poor online visibility. To address this, you signed up for our Prime Listings SEO program, which takes 6-12 months to fully optimize search engines.
  
  We understand your disappointment regarding not seeing immediate results. However, SEO and voice search optimization are gradual processes that require time to show significant improvements. We have documentation in your account portal proving that work has been done towards optimizing your listings.
  
  Regarding your request to cancel, our agent attempted to explain that canceling prematurely, after only three months, would hinder the effectiveness of the program. The intention was not to force you to continue but to inform you that the program would yield better results if given the full duration to optimize.
  
  As for the $199 monthly charge, it was for the open invoice due on your account. Proper cancellation procedures were communicated, and it was necessary to settle the outstanding invoice for a proper cancellation.
  
  We regret any inconvenience caused and are committed to providing the best service possible. If you have any further questions or need additional support, please contact us at ************** or *********************** We value your feedback and aim to resolve this matter to your satisfaction.

  Customer Answer

  Date: 06/28/2024

  The rhetoric in the initial conversations was that if I signed my business, " I will come up FIRST on all voice recognition platforms." PERIOD!!! After I paid and they told me I won't come up first, emphatically, and then and only then did they tell me about my standing with rates and reviews through ******** And THEN wanted $500 more for me to get customers to rate and review me through ******* on-the-spot! When I asked what the $199 a month was going to get me, I never got a straight response because I was lead to believe it was to GET CUSTOMERS FOR MY BUSINESS!!

  

  Business Response

  Date: 06/28/2024

  Thank you for your response. We apologize for any misunderstanding regarding our services and your expectations.
  
  Our initial conversation emphasized improving your business visibility on voice search platforms. While we aim to enhance your presence, ranking first on all voice platforms isn't guaranteed as it depends on various factors like search algorithms, competition, and existing online reputation.
  
  The additional $500 was suggested for a Google review program to enhance your overall online ratings and reviews, which is a separate service from our voice search registration.
  
  The $199 monthly charge was for our Prime Listings SEO program, designed to improve your online visibility over 6-12 months. This program gradually optimizes your search engine presence, leading to better customer engagement.
  
  We regret any confusion caused and are here to assist you further. Please contact us at ************** or ********************** for any additional support. We value your feedback and aim to resolve this matter to your satisfaction.