Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 2, 2024, ApnTech contacted me about registering my business on voice search They told me it would be a one time investment and my company would be found from any smart car or smart phone. At first, they wanted me to pay $800 dollars. After much discussion, they offered me a special deal of $298. I spent several minutes going over keywords that would alert any searchers to my business and what I offer. They told me ****** would make the updates within 4-6 weeks. Fast forward 12 weeks and I still do not come up when searching for my business. I will be standing in my business and asking *****, Where is the closest permanent makeup studio near **, ****** gives me the name of a business ****************************************************************** from several different devices and locations. My business never popped up. I am extremely frustrated and want my money back. I contacted them April 25, 2024 with my complaint. I told them I want refunded my money and that I believed I was scammed. I asked to speak to the Manager and the Manager told me that he ran a diagnostic test and he said my business pops right up. I told him it hasnt popped up on any devices that I have tried and he argued with me that they provided the service and that I cant get a refund. Then, after several minutes of arguing back and forth, he preceded to tell me that there are more steps that I need to do. No one mentioned a 1,2,3 step process at the beginning and this guys doesnt mention it until I am beyond frustrated. I am done with this company and I want a full refund. I have been lied to and scammed out of my hard earned money.

  

  Business Response

  Date: 05/23/2024

  We understand your frustration and want to assure you that we take your satisfaction seriously. According to our service agreement, it typically takes 4-6 weeks for ****** to update and make your business discoverable via voice search queries. This timeframe aligns with industry standards for optimization.
  Upon receiving your complaint, we reviewed your case thoroughly. Our records confirm that your business was successfully registered within the agreed timeframe. We also provided screenshots demonstrating your business appearing in search results for the agreed keywords and phrases.
  We understand that you still encountered difficulties locating your business through voice search queries. We sincerely apologize for any inconvenience this has caused.
  Regarding your refund request, our policy states that refunds are issued only if the business fails to register on voice search devices within the specified timeframe. Since your business is registered and searchable, it does not qualify for a refund under our policy.
  We regret any confusion or miscommunication regarding the registration process and optimization steps. Our goal is to provide transparent and effective services, and we apologize for any inconvenience caused by a lack of clarity.
  Moving forward, we remain committed to ensuring your satisfaction and success with our services. If you need further assistance or clarification regarding your registration or additional steps to enhance your business's visibility, please contact us. We're here to support you every step of the way.
  We appreciate your feedback and apologize for any frustration you may have experienced. Thank you for choosing ApnTech for your voice search registration needs.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 16, 2024 I purchased the service for $398. I was unsure due to the negative reviews online and was reassured this is all untrue and they would provide the services accurately and timely. 1. Services were delayed 2. The person on my account missed our scheduled call 3x and did not apologize - instead told me I need to understand he is busy. Why schedule a call if you cannot keep it? And am I not the customer here? 3. Sent me an email with an update on my service with someone else's information. This compromises data for other people! I worry what if they sent mine to someone else?4. Sent 2 follow up emails of their service that were COPY PASTE! no change and when I called it out, he sent me the correct one. 5. Tried to cancel due to the lack of integrity, service delivery and poor care - was told I cannot because it's been delivered the service.******** tried to compare this service to a nail salon and said if you get your nails painted and you don't like it, you still pay. I told him that was not true and they he retracted back his example. He then defends the company by telling me how they are not working out of a garage in some small country and was legit. He not only put down small businesses and people doing hard work, he also was racist to those smaller countries and dismissed my request. He started to raise his voice and talk over me. I hung up after 20 minutes. I WOULD NEVER RECOMMEND THIS SERVICE AND SAY YOU SHOULD BE CAREFUL! THey won't refund your money and you will need to go through your credit card.

  

  Business Response

  Date: 04/26/2024

  Thank you for bringing your concerns to our attention. We take feedback seriously and strive to address any issues promptly and transparently. Allow me to address each of your points:
  1. Our records indicate that the service was not delayed. In fact, we can provide evidence in the form of an email confirming that your business was registered on Voice search devices within 14 days of submission.
  2. Regarding missed appointments, our agent, ******, made several attempts to reach you at the scheduled times. While we understand the frustration caused by missed connections, please note that scheduling conflicts can arise due to various factors, including call volume and differing time zones. We apologize for any inconvenience this may have caused.
  3. We acknowledge the inadvertent inclusion of another business report in your activity update. Rest assured, this issue has been rectified to prevent any future occurrences. The report contained only public information and did not compromise any confidential data.
  4. The email you received included screenshots confirming your business's presence on Voice search devices. This documentation serves as proof of service completion, and its contents remain consistent unless there are changes to your online status.
  5. We regret to hear about your dissatisfaction and understand your desire for a refund. However, as your business has been successfully registered on Voice search platforms, the service has been fulfilled as agreed upon. Our agent, ******, explained this analogy to illustrate why a refund cannot be granted for a service that provides ongoing benefits. Furthermore, our agent maintained professionalism throughout your conversation, as evidenced by our recorded call.
  We value your business and regret any misunderstanding or inconvenience you may have experienced. Should you have any further concerns or require assistance, please do not hesitate to contact us at **************.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing them on a social media platform, I reached out to this company called APNTech. Firstvthey couldnt do a simple thing like send me a confirmation email. They asked for a gmail email since it wasnt coming to my other email. When they didnt work they told me to wait a few hours. I called back. Now they say I onboarded and they arent refunding my money. I never even received a confirmation email with login credentials. So how could I be onboarded? Please dont associate with these scammers. They put me on hold after hold; saying they were talking to various agents. The scammers are *****, ****************************** and ******. I going to file a case with the ** A.s Office. The amount was minor. But thats how they get away with this.

  

  Business Response

  Date: 04/24/2024

  Thank you for bringing your concerns to our attention regarding your experience with apnTech. We understand your frustration and would like to address your issues promptly. Upon reviewing your case, we found that your submission was processed immediately after purchase, and the onboarding process is simply to welcome our clients. While we apologize for any delay in receiving your welcome email, please be assured that your information was submitted as soon as the purchase was made. Regarding your request for a refund, we regret to inform you that refunds are not possible once the information is submitted. Our service involves registering businesses on Voice Search devices, and the process takes 3-4 weeks for full online presence. Our refund policy stipulates that refunds are only issued if businesses are not registered within this timeframe. We understand your frustration and apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us directly at **************. We remain committed to providing excellent service and are here to assist you in any way we can.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse money Ive ever spent for my business. The day after signing up for there services my ****** got shut down and they promised it wasnt them. After they said it was up and running and I personally tried using the uses it would not work. Over the passed couple of weeks I have talked to six different people each time and they say it was a different issues which was on my end. I will correct the issue and it does not fix it. Every time they ran a test it would ease my ****** and everything would be gone, every time we talked on the phone. Again they said it wasnt them doing. I finally told them Im done with there services and requested a refund and they offered me 10% of what I paid. I told them it didnt work for me bc they havent done anything but hurt my business. I was getting calls from ****** and now Im getting zero from all platforms that they have touched. Last person I talked to was **** and I got the feeling he was trying to start a fight and make me upset and he kept saying I wasnt willing to try and fix the issue. I repeatedly tried telling him I have tried all the different ways to fix it. It was all something they was supposed to do. I will be filing a complaint thru the bank and dispute it to get my money back bc I paid for a service and I never received it. Also every time I would call they would screenshot my ****** and send it to me saying it works, when I already set up my ****** way before I talked to them. They were a complete scam DO NOT GO WITH THIS COMPANY!! ********

  

  Business Response

  Date: 04/23/2024

  We apologize for any inconvenience you may have experienced. After conducting a thorough investigation, we have determined that you purchased voice search registration services from us. Our primary responsibility is to ensure that your business is fully registered on Voice Search devices. It appears that your main concerns, as discussed with our agents, revolved around your ****** business page, which is a free service. Our agents are experienced in addressing such issues and are more than willing to assist you. Upon investigation, we found a simple error on your ****** business page where your service area was listed as "*************," resulting in your business appearing to cover the entire country. We have taken steps to assist you correct this error. It's important to note that even without a ****** business page, your business information can still be registered on Voice Search devices, including ****** Assistant, Amazon's ****** and Apple's iPhone ensuring your presence in voice search results for the lifetime of your business. It's important to note that a refund is not possible in this case because your business is now registered on Voice Search, regardless of whether a refund is processed. Our refund policy for Voice search registration applies if your business is not registered, not if you encounter issues with a free service like your ****** business page. We remain committed to assisting you further. If you require any further assistance, please do not hesitate to contact us at **************, and our agents will be more than happy to help.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i'm trying to cancel because it appears that they have not listed my businesses. i hired them for three companies.i have been trying to cancel for 10 weeks. they do not respond to email. i call and a helpful person takes my info and promises a call back in 72 hours. they never call back.i want to cancel but they keep charging my card after i attempt to cancel.

  

  Business Response

  Date: 04/11/2024

  We appreciate you bringing your concerns to our attention regarding your experience with apnTech. We apologize for any inconvenience or frustration you may have experienced during your interaction with our company. Upon reviewing your complaint and conducting further investigation, we understand that you have been attempting to cancel our services due to perceived issues with listing your businesses. We regret any delay or difficulty you have encountered in this process. During our conversation today, April 11, 2024, you informed me that you have already engaged another marketing company to manage your third-party directories and no longer require our services. You expressed your desire to cancel our service and declined our offers to waive a month of service or lower the monthly payment. Once the final payment was successfully processed, your account was fully canceled out. We sincerely apologize for any inconvenience caused during this process. As per your request, your account has been cancelled, and no further charges will be applied. If you have any further questions or concerns, please do not hesitate to contact us at (800) 291-1577Thank you for your understanding and cooperation.

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a service by APN and after paying a subscription of $199 a month plus start up fee of $700.I have tried canceling with this company 5 months ago but they keep herassing me by calling me and living a message saying we cant cancel you until we talk to you on the phone, and when I call them back to cancel ***** who is the sales rehasser refuses to cancel my subscription. I am tired of being interrupted by this company and I did warn them saying, if your company contacts me again I will complain to BBB. I have sent them an email requesting as well as demanding a cancellation of my subscription.attached are voice mails they have left me!I need your help stopping this company from interrupting my business and effecting my state of mind.Thank you

  

  Business Response

  Date: 04/11/2024

  We apologize for any inconvenience you may have experienced. Upon reviewing the conversations with our representatives, it appears that you first spoke with our representative ***** on Jan 12th. During that call, ***** acknowledged your concerns about the monthly payments being too high for that month and the lack of visible results from our Prime Listings program. In response, ***** proposed waiving two months' worth of payments and even lowered your monthly payment to ensure your comfort while completing the 6 to 12-month timeframe promised to achieve the desired results. You agreed to continue with the program, despite it being only 4 months in.
  Your next conversation was on April 2nd, during which you reiterated concerns about not seeing results for your business. When ***** attempted to address your concerns, it seems he encountered frustration on your end. Following our standard operating procedures, ***** attempted a brief conversation with you to assist with cancellation. Unfortunately, the call was disconnected during this process.
  We want to assure you that we remain fully committed to assisting you with any concerns you may have. Your satisfaction and fulfillment of your request are our top priorities. Additionally, ***** attempted to follow up with a detailed voicemail after the call was disconnected. Please feel free to give us a call at **************, and we would be more than happy to address any further concerns you may have.

  Customer Answer

  Date: 04/11/2024

  I am kindly asking APNtech to cancel the subscription by sending Esthetique Boutique a cancelation letter through BBB stating agents no longer will be contacting ***** in the future harassing business owner into paying APNtech more payments.  Esthetique Boutique is requesting APNtech to reverse all charges and reimburse Esthetique Boutique for  payments of $200 for 5 months and start up fee of $800 as all the charges that Esthetique Boutique payed for will be reversed and reimbursed back to Esthetique Boutique as per APNtech conversation back in November 2023 when the business was promised improvements and APNtech failed to deliver.

   

  

  Business Response

  Date: 04/23/2024

  Thank you for reaching out to us with your concerns regarding your subscription with APNtech. We take customer feedback seriously and aim to address your issues promptly and effectively. We want to assure you that we have canceled your Prime listings account as per your request. There will be no further recurring payments deducted from your account. Additionally, we have instructed our agents not to contact ***** or anyone else associated with Esthetique Boutique regarding payment matters. Regarding your request for a refund, we regret to inform you that we are unable to process any refunds at this time. Our records indicate that the services you subscribed to have been fully delivered, and we have evidence demonstrating the increase in your business's data reputation and online presence. You can access this evidence by logging into your account portal at ***********************. We understand your disappointment and apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please do not hesitate to contact us directly at **************. We remain committed to providing excellent service and are here to assist you in any way we can.

  Customer Answer

  Date: 04/25/2024

  I do not accept the response made by the business to resolve this complaint.

  Evidence APNtech is claiming that they have improved Esthetique Boutiques business whitin the timeframe of APNtech subscription is inaccurate according to ************************ collected.
  

  Therefore Esthetique Boutique requests a full refund from APNtech.

  thank you 

   

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company calls as "Voice Recognition search". I have told them I do not want their service and to remove my number. They refuse. I called and when they refuse, they just hang up, then call back again later. I have spoken with an Agent who called himself ******* and later called himself ******, who when I told him I wasn't interested ever, he told me to "Suck his D***" and that he was eating lunch, and then told me he wanted to kill me. Literally he said he wanted to kill **** then called back and spoke to someone who claimed to be a manager, who called himself *****. ***** said he would look into the recordings (though they never say the line is recorded), and then he hung up on me as well.I have requested multiple times for my business number to be removed, and they continue to call. They also change their number every couple days to get around blacklists and anti-spam calls.If they continue, I will be contacting a lawyer to file a harassment charge. At this time, I am only requesting to have all of my numbers removed from their system and for them to provide a method to do that.

  

  Business Response

  Date: 03/13/2024

  We apologize for your negative experience with our representatives. Despite implementing and maintaining a set of standards through the recording and mentoring of every call made or received by our company, we regret the unacceptable call you experienced. To address this matter, we kindly request the phone number from which you received the inappropriate call so that we can take immediate disciplinary action.
  It's crucial to note that the call you made on March 6th 2024 to report this issue, using the phone number **************, has already been marked as DNC (Do Not Call). This list is designed for individuals who do not wish to receive calls. We sincerely appreciate your patience, and we assure you that you will not receive any calls from this day forward. Rest assured, disciplinary measures will be implemented on the representatives involved. If you could provide the relevant phone number, we will take swift action to address this issue.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a service, and after thinking about the situation this was not a good fit for me. I immediately asked for a refund. ********************************************************* to a manager named *********. He then continued to tell me that they would only provide a refund after 3 weeks have passed and I wasn't placed on all platforms. I told him I would dispute the charge if they did not give me a refund. He then asked if I made a bad business decision, and I said yes. He then stated that he would not use this against my dispute so they would keep the charge, and that everything is recorded. When I signed up for this service they told me that it was a one time fee of 370 dollars, but I am now seeing that they are going to try and charge you 100 dollars a month, and that was never stated to me. This website is a scam. I want my money back and everything removed from them.

  

  Business Response

  Date: 03/08/2024

  We appreciate your feedback and understand your concerns. Following your conversation with one of our supervisors on March 1st, shortly after your complaint was lodged, we are pleased to announce that we reached a mutual agreement on the program. While it's important to note that once Voice search registration is submitted, it cannot be retracted, we understand the impact and have offered a partial refund of $75 to address the dissatisfaction.
  
  Upon your request, the partial refund offer has been placed on hold to allow you time for consideration. We are committed to processing the partial refund promptly once we hear back from you. It's crucial to highlight that apnTech cannot extract the registration from major voice search directories, making refunds impossible unless unsuccessful by the 4th week of registration.
  
  In response to any frustration dialogue from our representatives, disciplinary actions have been taken to prevent recurrence. We sincerely thank you for your patience and remain dedicated to providing services that meet your expectations. Please do not hesitate to reach out if further assistance is required; we are more than happy to help.

  Customer Answer

  Date: 03/08/2024

  This is an unacceptable offer for a payment of $370. I hope

  Your company gets exposed for the scam that is, and I will be filing a dispute against your company 

  

  Business Response

  Date: 03/28/2024

  Thank you for your prompt response. As previously advised, your Voice search devices are currently in the process of being fully registered. It's important to understand that once you had placed a cancellation request is placed, your information had already been submitted, which prevented us from issuing a refund until the end of the 4th week to determine if your business is successfully registered. If registration is unsuccessful, we would be more than happy to issue a refund. However, if your business is registered successfully, these services will be available for the lifetime of your business, making a refund unfeasible. While a full refund may not be possible, we have offered to issue a partial refund to assist you as much as possible. Despite your decision to dispute the charges, we acknowledge your frustration and would be honored to have another conversation with you to address the situation. Please understand that our goal is to support businesses, not hinder them. Feel free to reach out to us at ************** for customer support. We are eager to engage in a conversation with you to resolve any concerns you may have.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three services from apnTech. apnTech was suppose to correct all my business information on all search engines. They showed me a report of aproximately 100 search engines where my information was incomplete or missing. Then without confirming the correct spelling of the business namewith me they published my Business name incorrectly as well as creating a listing that showed my business as PERMANTLY CLOSED and all other listings and profiles were changed to the incorrect spelling of my business. They claim they did not have any access to the profile that showed the business as PERMANTLY CLOSED. They are the only ones with the misspelling of my bussness and before I hired them that profile was correct. The publishing of my business name being misspelled has cost me 3 months of lost income and has still not been corrected on several search engines. I was also conned into purchasing a software program that was to make it easy for clients to write a ****** review. This program was supose to have Formated text messages where all I needed to do was put in a phone number. No such feature. The cost for the software was $500 and a monthly fee of $149. I had to argue with a representative for HOURS to convince them my company was too small to pay for this service. I requested a refund of the $500 and was denied. I disputed the charge because I do not have a disc or access to the software therefore I have no product for the $500 and the dispute was denied.

  

  Business Response

  Date: 03/07/2024

  We appreciate your feedback and understand your concerns. Based on our records, it appears that ***** addressed all your concerns during your recent call. We take pride in addressing issues through a formal platform, utilizing a series of processes to ensure the accuracy of the information submitted for your business.

  During the onboarding process, you had the opportunity to confirm your information with a live agent. Additionally, you received an email displaying your information, and an account dashboard was provided for you to update and review your information at any time. Acknowledging the possibility of oversight, our agents, including one of our best agents in your recent conversation, have been proactive in addressing concerns. Specifically, in January 2024, the capitalization of your business name was corrected. Keep in mind that some of your major search engines will take some time to update your business information for security purposes. 
  
  Given the new presence on Apple Maps, it will take some time for your business to be indicated with open hours. Efforts have been made to update your business hours from "permanently closed" to open hours through Apple Maps by verifying your business page. Moreover, our Birdeye program offers automation for responses and outreach to client reviews. Which we are very disappointed for now being able to explain this fact before the date of your dispute. 
  
  Should you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you and ensure your satisfaction with our services.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and wants access to your ****** account to do anything. They are unprofessional and cannot listen to simple instructions. I did research and found the BBB complaints and reviews, told them we wanted to cancel and get a refund. They would not refund the money which is crazy since it was a day after, very unprofessional for a company with unhappy customers when they promote nothing but a guarantee on their website and customer service. Now we will be disputing the charge and advising anyone not to use this company. The next day after being charged the $373 the credit card is not approving other charges and suspected fraud. BUYER BE AWARE DO NOT USE THIS COMPANY.

  

  Business Response

  Date: 03/07/2024

  Thank you for sharing your concerns, and we sincerely apologize for any dissatisfaction caused by our services. Upon reviewing your records and interactions with our company, it was noted that you engaged with our customer support agent on Feb 23rd. During that conversation, you expressed your decision not to proceed with the voice search registration.
  
  We want to emphasize that once your business is submitted to voice search directories, the information becomes irrevocable and cannot be deactivated. The indexing process typically takes 3-4 weeks for voice search devices to fully register the submitted information. It is crucial to mention that we have a refund policy in place to ensure our clients' satisfaction. According to this policy, a full refund is applicable if the business is not registered by the end of the 4th week of the registry, a detail communicated both during our onboarding call and in your conversation with our agent on Feb 23rd.
  
  We acknowledge your dispute of the registration charge, and we want to assure you that we are committed to providing further assistance. Please feel free to reach out if you have any additional concerns or require clarification. Your satisfaction is our priority, and we are here to address any issues you may have.