Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/20/2024 I purchased a voice recognition service from this company apnTech for $300. I put in a support ticket for a refund, no answer. I called the support number and they will not redirect your calls you let you speak to someone above the only reason that number exists is to not let you get in contact with anyone. I want my $300 refunded back into my account I dont want to do any business with this scam of a company taking advantage of people anymore who lowers prices for 5 star reviews in their employees. Their reviews on their website are of a dental company!!!

  

  Business Response

  Date: 06/25/2024

  Thank you for reaching out. We apologize for any frustration or inconvenience you've experienced. Regarding your request for a refund of the $300 for our Voice Search registration service purchased on June 20, 2024: Our service is a one-time, lifetime product, meaning your business remains registered on all major Voice Search platforms indefinitely. Since your business has been successfully submitted and this submission cannot be retracted, our policy does not allow for a refund. We understand that you placed a support ticket and contacted our support number. Our records show that our agent spoke with you the next day, during which you heard a recording of your voice accepting our terms and conditions. This confirms your agreement to the service provided.
  We regret if you felt that your calls were not properly redirected. We are committed to providing excellent customer service and will investigate this issue to ensure it does not happen again.
  Our reviews are genuine and not solicited in exchange for discounts. We strive to provide valuable services to enhance our clients' online presence.
  Please contact our support team at ************** or ********************** to discuss your concerns further. We are here to help and ensure your satisfaction. Thank you for your understanding.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 17th the charge was made. We were suppose to have a follow up call to get all going. They sent me an email link to follow up with prior to this phone call meeting. When I started the follow up process I became quite nervous and decided I did not know enough about this company to give them open access to my ****** info. At that point I did some backround checking and found them to be less than desireable.I asked for the return of my money and their repsonce was : " WE have done anything for you yet, so we cant return your money"

  

  Business Response

  Date: 06/25/2024

  Thank you for reaching out and sharing your concerns. We apologize for any frustration or inconvenience you have experienced. Regarding your purchase of our Voice Search registration service on June 17, 2024: Our process involves an initial follow-up call and an email link to facilitate the setup. We understand your hesitation about providing access to your ****** information. However, please note that linking your ****** account is not necessary for our Voice Search registration service to work. This step is simply intended to make the process easier and more efficient. Our service aims to register your business on all major Voice Search platforms, ensuring long-term visibility. Once the registration process begins, it cannot be stopped, as the information is being processed by the Voice Search devices. Since this is a one-time, lifetime service, we cannot offer refunds once the registration has commenced. This policy ensures that the value and integrity of our service are maintained. We regret any confusion regarding our refund policy. Our records indicate that our agent informed you that we cannot process a refund because the service had already been initiated. Our policy allows for a refund only if the business is not registered within four weeks of onboarding. As your registration process was underway, we are unable to issue a refund. We are committed to providing transparent and effective services to enhance your business's online presence. If you have any further questions or need assistance in maximizing the benefits of your Voice Search registration, please do not hesitate to contact our customer support team at ************** or **********************.
  Thank you for your understanding.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 5, 2023, I was contacted by APNTech regarding voice search recognition and signed up to get on board with this new technology to help stand out above my competitors. I paid $323 initially, then on August 9, 2023, paid another $500. For the next two months I paid $199 per month which prompted a call to APNTech requesting to cancel. They talked me into staying with them for $139 per month and when I complained that the service has not generated any business, they said it take up to 6 months for it all to work. Well, I am in this for $2055, and am not recognized on voice search even with the different tag words we set up. I called to cancel again on June 16, 2024, but was told they need to request this through different department and that I would get a call within 72 hours. Really? As a business charging small businesses this kind of money, they should have immediate access to a representative to cancel my subscription. So, I took sometime and reviewed how much I paid them and decided to call back. Apparently, my request has been escalated and now I should be getting a call back in 48 hours rather than 72! This is all so shady to me!I would like a refund from this company or proof to show where my $2055 was applied and how this benefited my business. What was I paying for? I believe this is a scam because I have tested voice search recognition on ***** and **** and never once came up. I was told that my tag words under APNTech, ******* Yelp, etc., needed to be in sync so I made some updates to ****** and Yelp. I still do not come up through voice search recognition. I am afraid I was had. BUYER BEWARE! THIS IS A SCAM!

  

  Business Response

  Date: 06/25/2024

  We understand your frustration and apologize for any confusion. ***** addressed your concerns promptly on June 16, 2024, explaining our service thoroughly and demonstrating your business's visibility on ******** first page. We're pleased that ***** could negotiate a more comfortable monthly rate that met your needs. It is gratifying for us to see your satisfaction in this challenging situation.
  
  For further assistance or clarifications, please contact us at ************** or *********************** We're committed to ensuring your satisfaction.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, APNTech, ************************************ Telephone: ************** Email: *********************** has been constantly and continuously calling me to try to get my business. They claim that my ****** Voice profile will not get any customers. They make it seem like they are a ****** contractor. However there is no such thing as a ****** Voice profile to my knowledge. They are getting my number for my ****** business page and spamming me with phone calls even after I've tried to block them on my phone. Today I finally pushed one to talk to somebody and told them a no in certain terms to take me out their list. I really doubt they will but regardless they need to be rained in for their abusive robocalling telemarketing and spamming business model. They're taking ****** Business profiles and calling those numbers and trying to trick people into buying their product thinking that it will help them get more customers. Maybe it will but when you tell people not to call and they keep calling that is abusive and probably illegal and must be stopped.

  

  Business Response

  Date: 06/25/2024

  Thank you for sharing your experience and concerns regarding our company. We sincerely apologize for any frustration or inconvenience caused by our contact attempts.
  We want to clarify that we only reach out to potential clients who have shown interest in our services by filling out a form to be registered on Voice Search. Our intention is to assist businesses in becoming visible on Voice Search platforms through our Voice Search Registration service.
  We understand how multiple calls can be perceived as intrusive. Our attempts to contact you were made because our sales representative had an outstanding offer to present. However, it is never our intention to cause any distress or inconvenience.
  Upon hearing your request to cease further contact, we have marked your profile as "DO NOT CALL" in our system to ensure no further calls are made. We respect your decision and apologize if this was not promptly addressed earlier.
  If you have any further questions or concerns, please do not hesitate to reach out to us at ************** or via email at **********************. We are here to assist you and ensure your experience with us is a positive one.
  Thank you for bringing this to our attention, and we appreciate your understanding.

  Customer Answer

  Date: 06/27/2024

  Your business claims they only call people who have fille out a form requesting to be called. I never filled out such a form, so that is a baldfaced lie. The spam call message says something like "Customers are not seeing your ***** Voice Profile." But what you seem to be selling is some vague promise to promote my ****** Business Page, which is NOT the same thing. In fact, there is no ****** Voice Profile. It does not exist. Even if there were such a thing as ****** Voice Profile, it has nothing to do with my ****** Business Profile. I know this to be an indisputable fact, because THAT IS A DIFFERENT PHONE NUMBER!!! So, I believe this business is a scam and spam, and should be investigated and fined if not shut down.

  

  Business Response

  Date: 07/11/2024

  We appreciate your follow-up, and we apologize for any confusion caused. Our intent with the initial communication was to offer our Voice **************************** aimed at ensuring visibility on voice search platforms like ******* ****** and others. We regret if there was a misunderstanding regarding our services' focus on voice search rather than a specific ******* Voice Profile."
  Regarding the form submission, our records indicate that contact information was received, potentially through a third-party lead generation source or similar outreach. We understand your concerns and have noted your request to cease further communications. Your profile has been updated to "DO NOT CALL" in our system to ensure compliance with your preferences.
  If there are any additional questions or issues you would like to discuss, please do not hesitate to contact us directly at ************** or via email at **********************. We value your feedback and are committed to addressing any remaining concerns.
  Thank you for bringing this to our attention, and we appreciate your understanding.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I want to share my experience with this company so that others don't feel like me, I feel ripped off!! frustrated and stupid, don't fall into their trap, they promise and promise and just want your money!!In mid-April/ 2024 I hired this company for possession services on the first page of the internet. Nothing has changed, and I feel like I have been scammed, I called them to complain to them and they only gave excuses, and no money back, deposit of 700 and then without my knowledge 30 May /2024 they withdrew another ***** dollars. Then the staff who attended me used every possible way to convince me. At this point of frustration, I didn't want anything from them! Just cancel a phantom service, so they decided to cancel everything without any kind of Money back.

  

  Business Response

  Date: 06/03/2024

  Thank you for sharing your feedback. We sincerely apologize for any frustration and inconvenience you have experienced. We take your concerns seriously and aim to address them thoroughly.
  
  We acknowledge that you felt dissatisfied with our service and the charges incurred. On May 31, we had a discussion to understand and resolve your concerns. We understand your frustration and worked to reach an agreement that would benefit you.
  
  We are pleased to confirm that we refunded the $1,495 charge and waived your payments until August 11 as part of our agreement to improve your online presence. Additionally, we permanently reduced your monthly fee to $149 to ensure that our services are more accessible and valuable to you.
  
  Our goal is to provide effective solutions and support to enhance your business's online presence. We regret any previous misunderstandings and are committed to working closely with you to achieve the desired results.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team at **************. We are here to help and ensure your satisfaction.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 06/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 05/31/2024

  Thank you for reaching out to us with your complaint. We appreciate you bringing your concerns to our attention and are here to assist you.
  
  It appears that your message mentioned an attachment, but we did not receive any attachments. To help us address your issue more effectively, could you please resend the attachment or provide additional details regarding your complaint?
  
  We are committed to resolving any issues you may have and ensuring your satisfaction with our service. Your feedback is valuable to us, and we want to make sure we fully understand and address your concerns.
  
  Please send the attachment or additional details at your earliest convenience so that we can assist you promptly. You can reply to this message or contact our customer support team directly at **************.
  
  Thank you for your cooperation and understanding.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a company claiming to be ****** voice search I ended up on the phone with the companys CEO ********************************* and he sold his service based on lies firstly said I am eligible for a discount which was $240 and then told me it was a one time purchase I read the terms of agreement deep after and in it says it is a subscription with monthly payments I have contacted them about a refund but they said it will take 72 hours to start my case which is just saying we are going to make sure we can finalize the purchase and you cant get a refund they guarantee your business on the front page when voice searched or money back and I have signed up and it is a day past the 3 days that I would be added to the page and still havent been added this company has been successful on scamming hard working individuals and lying to them making them think they are going to complete the service until payment is collected then there is no way to get in touch with them

  

  Business Response

  Date: 05/30/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration you may have experienced.
  
  Firstly, we would like to clarify that you did not speak to our CEO, *********************************, but rather to a sales agent named *****. ***** introduced you to our Voice **************************** which is a one-time payment and not an active subscription. We understand that there may have been some misunderstanding regarding the nature of our services and for that, we apologize.
  
  While we do offer subscription-based products, Voice Search Registration is not one of them. We want to assure you that the information provided during your call was accurate regarding the one-time payment for this specific service.
  
  We acknowledge your concern regarding the refund process. Rest assured, our team is committed to addressing your issue promptly. We understand you have already placed a dispute with your bank, which is an appropriate step. Additionally, our team is here to assist you with any further questions or concerns you might have. Please do not hesitate to contact us directly at **************. Our customer service representatives are available to help resolve this matter to your satisfaction.
  
  We appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago I connected with voice search and was connected to APN tech AFTER BEING PITCHED FOR A WONDERFUL SERVICE. i was connected to another person for onboarding into the voice search system. I immediately had issues linking a ****** business page AND Spoke with several people several different times immediately upon recognizing the issues. I received no help on two or three different occasions. I was told to call back in 3 weeks to get a refund. I called back today and was told I could not get a refund. I told APN I no longer wanted to be involved with this system and demanded a refund. I was told that I would not get a refund. THIS IS A SCAM AND I WILL FILE A COMPLAINT WITH THE AG'S OFFICE IN THE ******* JURISDICTION.

  

  Business Response

  Date: 05/30/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and appreciate the opportunity to clarify the situation.
  
  We want to address your concerns regarding the ****** business page linking issue. While linking your ****** account can streamline the process, it is not a requirement for our Voice Search Registration to work. Our service is designed to register your business on various platforms, including ***** and Siri, which do not require a ****** presence.
  
  Regarding your request for a refund, we understand your frustration. However, as stated in our terms and conditions, our Voice Search Registration is a one-time, lifetime service for your business. Once your business is registered and active in the voice search system, we are unable to process a refund. The only exception to this policy is if your business is not registered within four weeks of your purchase, at which point you would be eligible for a refund. Since your business was successfully registered, we are unable to issue a refund.
  
  We regret any misunderstanding that *** have occurred during the onboarding process and your subsequent interactions with our support team. Our goal is to ensure that you receive the full benefits of our service. If you continue to experience difficulties or have further questions about how to maximize the benefits of your Voice Search Registration, please do not hesitate to contact our customer support team at **************. We are here to assist you and ensure your satisfaction.
  
  We value your business and hope to resolve any remaining issues to your satisfaction.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8th I received a telemarketing call. I was convinced I needed a service and gave my credit card number and was charged instantly with out even saying I approve the running of the card. I was transferred to someone who would set up an appointment for the following day. When i got off the phone I realized the company was not reputable with what seems to be fake reviews on the website. I called and canceled with the company and they said I needed to wait to have someone with authority to cancel. Took 1 week for the call. They said I need proof they did not do the work. It's a scam. I had no service provided and paid $473 I'm sick to my stomach over this. That's a lot of money for nothing.

  

  Business Response

  Date: 05/30/2024

  Thank you for sharing your concerns. We sincerely apologize for any distress or confusion this experience has caused you. We take your feedback seriously and aim to address your concerns comprehensively.
  
  Firstly, regarding the charge, it is important to note that by providing your credit card number over the phone, you implicitly authorized the transaction. This is a common practice for telephonic transactions.
  
  Our company has approximately ***** reviews with a 4.7-star rating on ******* Googles review system is designed to filter out spam and fake reviews, ensuring the authenticity of feedback on our services. We assure you that our reviews reflect genuine customer experiences.
  
  Regarding the service provided, our process involves verifying whether your business is already listed on voice search platforms. During your call, our agent confirmed that your business was not listed, qualifying you for our one-time registration service. Our policy requires proof of prior listing to ensure transparency and fairness.
  
  We understand your frustration about the timing of the cancellation request and follow-up. Our refund policy, as outlined in our terms and conditions, specifies that a refund is only available if your business is not registered on voice search platforms within four weeks of onboarding. Since your business has initiated and is still in the process of being registered, we are unable to issue a refund.
  
  If you have any further questions or need additional support on maximizing the benefits of your Voice Search Registration, please do not hesitate to contact our customer support team at **************. We are here to assist you and ensure your satisfaction.
  
  We appreciate your understanding and patience as we work to resolve your concerns.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called and offered their service "voice search" sounds great I signed up with them via credit card over the phone. Everything seemed ok until I get the email explaining that I would have to give them control of my ****** business account. Meaning it would not be in control of myself,I cannot give someone else control of my intellectual property this is not acceptable to my business. I asked them to cancel the same day a few hours later but they gave me the runaround saying I would have to wait 4 weeks this is not right.

  

  Business Response

  Date: 05/30/2024

  Thank you for sharing your concerns with us. We apologize for any confusion or inconvenience you have experienced regarding our Voice Search service.
  
  We would like to clarify that linking your ****** business account to our software is not a requirement for the Voice Search Registration to function. This step is optional and is intended to streamline the process for you. Our service aims to enhance your business's visibility across various platforms, including ***** and Siri, which do not require a ****** presence.
  
  Regarding your request to cancel the service on the same day, we understand your concern. However, as outlined in our terms and conditions, our Voice Search Registration is a one-time, lifetime service for your business. This means that once your business is registered and active in the voice search system, we cannot process a refund. The only exception to our refund policy is if your business is not registered within four weeks of onboarding, at which point you would be eligible for a refund. We cannot issue a refund as your business has been successfully submitted and is currently in the registration process.
  
  We regret any misunderstanding and aim to support you in making the most of our service. If you have any questions or need further assistance on how to benefit from your Voice Search Registration without linking your ****** business account, please do not hesitate to contact our customer support team at **************. We are here to assist you and ensure your satisfaction.
  
  Thank you for your understanding.

  Customer Answer

  Date: 05/30/2024

  The business in question sent a form via email and requested that I give them control of my ****** account,upon learning of this I decided to not go through with the sign up process. I asked for a refund the same day they sent the email but they had already charged me and refused to refund or even cancel. Now they are.trying to say sorry for the misunderstanding. But I'm sorry I do not trust them ,they lied to me multiple times telling me they do not have anyone there that can handle the cancellation process. I asked them with in a few hours of this purchase to cancel and they told me it would take four weeks to cancel or get a refund.

  

  Business Response

  Date: 06/03/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration you have experienced.
  
  We would like to clarify that once an invoice is processed with the client's authorization, the registration process for voice search devices is initiated. Once this process begins, it cannot be stopped as your information is being managed by the voice search platforms.
  
  Our ********************************* is a one-time, lifetime product. This means that once your business is registered, it remains active on voice search platforms indefinitely. Therefore, we are unable to issue refunds once the registration process has started. The only exception to this policy is if your business is not registered within four weeks of onboarding, in which case you are eligible for a refund.
  
  We also want to clarify that linking your ****** account to our software is not a requirement for the voice search registration to work. This tool is optional and intended to make the process easier. Our service functions effectively across various platforms, including ***** and Siri, which do not require a ****** presence.
  
  We regret any misunderstanding regarding the cancellation process. Our intention is to be transparent and supportive throughout our interactions with clients.
  
  If you have any further questions or need additional assistance, please contact our customer support team at **************. We are here to help and ensure your satisfaction.
  
  Thank you for your understanding.

  Customer Answer

  Date: 06/04/2024

  I was able to obtain a refund only from my credit card company. They accepted no responsibility for their deceptive practices. I do not wish to continue the debate with them thank you for your assistance.