Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

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  Live Nation

  95 S Turnpike Rd Wallingford, CT 06492-4326

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  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

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  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

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  Live Nation

  625 South Fourth Avenue Louisville, KY 40202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* Order Date - October 24, 2024 Total cost for three tickets: $449.94 I need to refund 3 tickets for Vans Warped Tour DC due to concerns about COVID and the closeness of this event to a medical procedure.I currently have the tickets listed for sale, but I can unlist this as needed.

  Business Response

  Date: 06/16/2025

  Thank you for reaching out regarding your order #********* for the Vans Warped Tour DC.
  
  We understand your concerns and appreciate you taking the time to share your situation. However, after reviewing your order, **** confirmed that all three tickets associated with this purchase were scanned in for entry to the event. As the event has already taken place and the tickets were used for admission, we are unable to issue a refund.

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hoping to get a scan log for the following order - 14-37913/PHI. THis is for ****** on 6/6 in section 302 row O. Seats 134, 136, 138, 140. Most importantly would be the scan information for seat 140. THanks in advance,

  Business Response

  Date: 06/12/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I reviewed your request regarding your tickets for order 14-37913/PHI, ******. We confirmed all tickets scanned into the event successfully except seat 140.

  Thank you for the opportunity to respond and address your concerns
  

  Sincerely
  ******** *.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the roots picnic tickets for May 31 and June 1. It was a complete disaster. We never got in. The doors was supposed to open at 1pm, Stayed in lines for hours just to get to the front and not able to get in. The police and workers turned us around and said we couldnt get in. There was unsafe conditions, we missed performances we paid for. There wasnt enough security and a lot of medical emergencies. I tried contacting the front gate tickets and the roots picnic for a refund and no resolution

  Business Response

  Date: 06/10/2025

  Thank you for reaching out. Our records show that we have received a chargeback on this order and are no longer able to assist. If you require further assistance, please contact your financial institution. Thank you for understanding.  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/04/2025 I put in an order for two tickets for my wife and I. When I received the confirmation I was awarded two tickets in separate rows, not the adjacent tickets I intended to order which were 101 row L, seats 10 and 11. I immediately attempted to contact customer service via web chat and phone and could not reach a human. Concerned that I would be indefinitely unable to reach them, which has proven to be true, I attempted to go ahead and purchase seat 101, Row L, Seat 11, so we would have seats together and these were the seats I had intended to purchase. I was hoping to get an appropriate refund on the other seat. I was blocked from purchasing the seat despite the fact that it was available and I had purchased the adjacent seat. I have been unable to find any written policy that allowed Livenation to block this purchase. After lengthy attempts to contact customer service to no avail, I agreed to have them email me which was promised within 24 hours and never occurred. I requested that I be able to upgrade the seats at my expense to seats that were together. This is promoted as an option on the website. As a result, I have been forced to purchase other seats together and insist I receive a refund. Livenation, which is being sued by the ****************** for being a monopoly, clearly has no real customer service and claims that they do are clearly false advertising. The option to upgrade tickets, which requires Fan Support which cannot be reached and which promises to contact you within 24 hours and doesn't, is also false advertising. Livenation claims on their website. "We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience."As a frequent concert goer this experience has been a nightmare of hours of stress, sitting and waiting for a representative who never appeared and sitting on hold on the phone, then never receiving a promised response by email.

  Business Response

  Date: 06/06/2025

  Hi ****,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you encountered with obtaining a refund for the order with two seats apart from each other.

  I have processed a refund for order 58-41516/CH3. You should see the refund of $258.37 within 5-7 business days to the method of payment used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ticket for an event. Received notice day of event that gate opening time was as delayed. Arrived to an unorganized entry process. The performance timeline was not delayed causing many patrons to miss several performers. Especially the performers they paid to see.

  Business Response

  Date: 06/02/2025

  Thank you for contacting us.
  
  We understand your frustration regarding your experience. Please contact the Roots Picnic team directly at ************************ so that they can better address your concerns. Be sure to include your order number in your inquiry, along with any other pertinent information.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a festival. At the time, the only delivery options was shipping, despite now there being more, and free, options for tickets. $12 was charged for shipping and despite receiving an email that they shipped, I see no proof of shipment and we never received them. When I contacted frontgate about this they said I can just pick up the tickets at will call. When I inquired about a refund for the shipping costs they refused saying they 'basically' shipped them and the can't/won't refund the shipping that now it is a 'will call fee'. No such will call fee exists if purchasing tickets now and there is no proof they were shipped out. I feel as though front gate is scamming people out of $12 shipping fees than then relying on will call in the end.

  Business Response

  Date: 05/30/2025

  Thank you for reaching out and sharing your concerns regarding your recent ticket purchase. We sincerely apologize for the confusion and frustration this experience has caused. We looked into your order, and we want to let you know that the $12 shipping fee has been refunded. You should see this reflected on your account shortly, if not already. 

  If you have any further questions or concerns, please dont hesitate to reach out to our customer service team. Were here to help.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have previously filed this complaint with no update. I purchased tickets for ***** Idol at the *********************** Ampitheatre from LiveNation. This event took place on May 10, 2025. It rained that night and caused the venue change around the seating, upgrading people from the lawn area. This would all be fine, if the venue had been better organized. They were not. As I have advised, this whole experience was a mess. After entering the venue, I was sent to a line that stretched all the way to the entrance I had just come in through. It took me almost 45 minutes to get through this line, only to be handed paper tickets that were a downgrade from my original section, row, and seat numbers. I missed the first performance, one I had paid to see, because of how disorganized this event was. All this being said, I am not asking for a full refund. I have it aware that I understand all sales final policies and rain or shine events. However, if you have these policies in place it should not be absurd to consider the venue have contingencies in place for circumstances like a rain disruption. I have asked for a promo code as a token of understanding that this was not a desirable experience and was not due to the venue poorly handling the rain. I have been told a firm no by two Ticketmaster agents who seem to repeat policy without acknowledging what prompted me to reach out initially. No other ticket platform is so staunch. Other ticket platforms are committed the fan experience and seem prepared to provide promo codes when an issue of this sort arises. Ticketmaster/LiveNation? they have been allowed to destroy the ticket industry for decades with no ****************** is an article about my event in question - ******************************************************************************************************************************* I was given obstacles to make it to the seats I paid for. I want at least a promo code for this experience.

  Business Response

  Date: 05/28/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. As a one-time courtesy, we have waived your service fees in the amount of $37.50. Please allow 5-7 business days for the funds to reflect your original method of payment used. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased tickets through the Front Gate Tickets website for *********. I intended to purchase three tickets, but the system duplicated my cart and charged me for six tickets.I contacted customer support immediately and explained that I did not authorize the duplicate. They acknowledged the system error but refused a refund, stating all sales are final.This is unacceptable. The extra charge was due to a malfunction in their systemnot user error. Their refusal to issue a refund for a mistake on their part is unethical.I am requesting a partial refund for the additional three tickets charged due to this duplication error.

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns.
  
  After reviewing your case, we understand that there was an unintentional duplication during the ticket purchase process, resulting in an extra charge for three additional tickets. While all sales are generally final as noted at the time of purchase, we recognize that this was a purchase error and have already assisted with a partial refund for the additional tickets.
  
  We apologize for any confusion or frustration this may have caused and appreciate your patience as we worked to resolve the matter. If you have any further questions or concerns, please dont hesitate to reach out to our customer support team.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these tickets in advance under the companies pre order and paid extra because I was told tickets were running out, which was a lie. I now am not able to go and have been trying to contact someone with the company for months and no one has contacted me back and they have continued to take money out of my account, even though I have been trying to cancel since I got them.

  Business Response

  Date: 05/29/2025

  Thank you for contacting us. Were sorry to hear you wont be joining us for Vans Warped Tour ******** Unfortunately, we must uphold the terms of sale agreed to at check out which state all sales are final and non-refundable. For further assistance, you may like to contact your event directly at ************************ Alternatively, if you would like to give your tickets to a new ticketholder instead, we are happy to assist you in updating your shipping address or, you can pass along your passes to the new owner(s) once received. Thank you for understanding. 

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23382430
  
  I am rejecting this response because:
  
  Sincerely,
  
  Sierra Read

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on layaway plan, after confirming on the website that I would be able to resell through their website OR get a refund if I was unable to attend. They took my last payment a week early, refused to refund me when requested, despite a clear "cancellation fee" policy described on their website, and then stated I could not resell the tickets on their site. I was told I would not receive the physical tickets until 2-4 weeks before the event, and I would have to sell the physical tickets in person, which will be virtually impossible. This entire thing has been a bait and switch where I carefully researched their policies before purchasing, only to find out it was all lies. I want a refund effective immediately, minus the cancellation fee as described.

  Business Response

  Date: 05/28/2025

  Thank you for bringing your concerns to our attention. We understand your frustration and appreciate the opportunity to clarify our policies regarding layaway plans, refunds, and ticket resale.

  Upon review of your order, we can confirm that your final layaway payment was manually processed by you through our self-service portal, not automatically charged early. Once an order is paid in full, it is considered final, and per our policy agreed to at the time of purchase, no refunds are available after full payment is complete.

  We understand the importance of having a flexible resale option. However, not all events are eligible for official resale through our platform, and availability is at the discretion of the event organizer. In cases where resale is not available, tickets can be resold independently once received. As stated, physical tickets typically ship 24 weeks prior to the event date.

  Unfortunately, we must uphold the terms of sale agreed to at check out which state all sales are final and non-refundable. For further assistance, you may like to contact your event directly at ************************* Alternatively, if you would like to give your tickets to a new ticketholder instead, we are happy to assist you in updating your shipping address or, you can pass along your passes to the new owner(s) once received.

  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23371897
  
  I am rejecting this response because: The website clearly states that you can resell tickets using their website after purchase. However after purchase, they have denied me the ability to resell the tickets. I will not physically get the tickets until 2 to 4 weeks before the concert which gives me an extremely small window to try to resell them on my own, and then I have to arrange to meet the person in real life to exchange. This is not the circumstances under which I bought the tickets as I vetted the website carefully as to their policies I am demanding a full refund as your website practices and policies are not being upheld and this is unfair business practice and untruthful advertisement. I was told I needed to pay the tickets in full in order to sell them which is why the payment was processed early. Conveniently, after I paid I was told that not only could I now not get a refund, but I also could not resell the tickets. Again, this is extremely dishonest and I am demanding a full refund minus the cancellation fee which I agreed to.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/02/2025

  Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify.
  
  Front Gate Tickets is not a resale platform. For events where resale is permitted, tickets can be posted through the Ticket Exchange platform, which is a separate service available only for eligible events. Our *********** article advises customers to check their account to see if their event qualifies, as not all events participate in resale.
  
  After reviewing your previous communications with our support team, we can confirm that you were informed resale was not enabled for this particular event. Additionally, there is no indication that you were instructed to pay in full to access resale options. Your payment was processed according to the events terms and conditions agreed to at the time of purchase.
  
  As outlined in our policies, all sales are final unless an event is canceled. While we understand your frustration, we are unable to offer a refund in this case.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23371897
  
  I am rejecting this response because: your website states I would be able to resell the tickets and I was only informed of this AFTER purchasing. I was told I had to pay in full to sell and then I was able to sell, and then unable to get a refund since I "paid in full". I demand my money back this is fraudulent.
  
  Sincerely,
  
  ***** ******