Business Profile

Event Ticket Sales

Live Nation

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Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

761 total complaints in the last 3 years.
206 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3-day ************* 2025 ticket through Front Gate Tickets using a layaway plan, with the final payment completed on February 22, 2025. The ticket was issued under my name: ***** E. *******.Prior to the event, someone impersonated me and falsely claimed my ticket was stolen. I did not report it stolen, nor did I authorize any changes, replacement, or claim activity. Front Gate Tickets issued a replacement pass under my name based on this false claim.I was later informed by festival staff that the original pass would be invalidated to prevent unauthorized use. Despite this, on May 18 at approximately 3:30 AM, the original ticket was successfully used to enter the festival. This demonstrates that Front Gate failed to properly flag or deactivate the original ticket after reissuing a replacement tied to my identity.I contacted customer support several times to resolve this issue, but was told that all sales are final, and no refund or investigation was offered despite the fact that I was unable to use the original ticket I paid for due to someone else gaining access with my personal information.This is a clear case of unauthorized use, mishandling of a ticket reissue, and failure to provide the service associated with my purchase. I am requesting a full refund and a formal review of how my identity and ticket were mishandled by Front Gate Tickets.
Business Response
Date: 05/28/2025
Thank you for reaching out and sharing your experience. We sincerely regret the difficulties you encountered and understand your frustration.
According to our records, your EDC ********* 2025 layaway plan was successfully completed, and your 3-day pass was properly issued under your name. However, the replacement of your pass appears to have been processed on-site by festival staff at the ************* box office, not by Front Gate Tickets.
While Front Gate Tickets is the official ticketing provider, all on-site customer service, including ticket replacements or claims made at the festival, are managed directly by the event organizer. We do not have access to the decisions or actions taken at the box office once the event is live, including any identity verification or replacement ticket activity.
Given the nature of your concern, we recommend reaching out to ********** ************** team for further investigation. They are in the best position to review box office activity and address any misuse or error that may have occurred on-site.
You can contact Insomniacs team directly at: ***********************************************************;
We hope this matter can be resolved to your satisfaction and thank you for bringing it to our attention.
Customer Answer
Date: 05/28/2025

Complaint: 23368442

I am rejecting this response because:
Thank you for the response. However, I do not consider this matter resolved.

Live Nation states that the ticket replacement was handled on-site by festival staff and that Front Gate (or Live Nation) is not responsible. However, the issue is not simply about what happened on-site its about the fact that:

My original 3-day pass was replaced by someone fraudulently impersonating me.
I did not authorize the replacement.
My original ticket was invalidated without my consent, meaning I could not use the ticket I fully paid for.
The replacement was issued under my identity, and someone else used it to attend the event on May 18 at 3:30 AM.
This amounts to unauthorized identity use and denial of service.

As the parent company of Front Gate Tickets and the ticketing system provider, Live Nation shares responsibility for ensuring ticket integrity and consumer protection. Deflecting all accountability to the event organizer ignores the fact that this incident involved identity misuse, ticket security failures, and a breakdown in the chain of custody for a digital ticket product sold through Live Nations systems.

I am again requesting a full refund for the pass I was unable to use due to unauthorized ticket invalidation and misuse.

Sincerely,

***** *******
Business Response
Date: 06/03/2025
Thank you for your continued correspondence and for taking the time to clearly explain your concerns. We understand how upsetting this experience has been, and we want to express our sincere regret for the distress and inconvenience caused.
To reiterate, your original 3-day pass for EDC ********* ******************************** your name through Front Gate Tickets. However, the replacement pass and any on-site decisions including identity verification and ticket invalidation were handled exclusively by *********'s box office staff during the festival.
While Front Gate Tickets provided the ticketing platform, we do not have access to or control over box office decisions made once the event is underway. That said, we recognize the seriousness of your concern regarding unauthorized use of your identity and the resulting denial of access to the event.
Because this issue directly involves on-site credential handling and potential impersonation, we strongly encourage you to contact ********* directly so they can properly investigate the circumstances and assist with a resolution.
?? Please submit your inquiry through Insomniacs official EDC ********* contact form here:
******************************************************
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A ticket purchase for May 28th 2025 was purchased in error due to browser malfunction accompanying pop-up ads. Immediately the correct ticket for the correct date, May 29th was secured, and Customer support was contacted to resolve the issue. The representative, ***, dismissed the conversation almost immediately without supplying any of the additional information requested.A refund or credit is requested.
Business Response
Date: 05/21/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 39-48319/WDC. As a one-time courtesy, I have canceled and refunded this order 39-48319/WDC and you should receive the credit for $57.75 back on your card used for purchase within 5-7 business days.
It should be noted our purchase policy states the following: All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Please review the Ticketmaster purchase policy, linked below for additional info:
******************************************************************************
Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 05/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 VIP upgrades to a concert knowing that section had tables and purchased 2 fast lane upgrades for a better chance at getting a table only to find out when we get inside all the tables are reserved and we had standing room only VIP passes, a live nation *** gave me her managers card and said in the future I could email the manager and pay her to reserve a table very disappointing and shady business practices on live nations part.
Business Response
Date: 05/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint. The following disclaimer is posted on the event pages for the VIP Club Access offers through the ******** ********* venue,
" ****SEAT NOT INCLUDED**** This upgrade gets you access to The VIP Club Area. The amenities include a raised platform that offers amazing sight lines, private bar with top-tier liquor offerings, a private bathroom, & more room to enjoy the show, and fast lane access. With this upgrade, it's easy to be a VIP! Don't miss this opportunity to experience the best in amenities the venue has to offer! This is not a ticket to the show. *NOT A CONCERT TICKET! *SEAT NOT INCLUDED* "
Since I noticed your VIP club access tickets actually included fast lane access (order 13-12259/CAR), as a courtesy, I went ahead and refunded your order 7-50315/CAR for fast lane access tickets and the credit for $60.00 should be processed back to the card used for purchase within 5-7 business days.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This concert was supposed to start at 7pm. The performer did not go on and we waited in 100 degree heat. Then at 8pm it began to storm and lasted several hours, we waited in the corridors of the venue (***********) with no access to water in 100 degree heat. Fenway staff and security told us the performer would not be going on and we left due to them telling us to leave after several hours. It turns out the performer did end up going on for about ***** minutes, but they would not let us back in the venue since we had already scanned our tickets in. This event was meant to last several hours and since live nation rents out the venue of fenway park and did not communicate to the staff and security properly, many fans like ourselves were told to leave. I reported this to my credit card company but they are unable to help since live nation did not send a notice to refund. We were in unsafe conditions for hours then told to leave by fenway park staff and security, who live nation was not properly communicating with. I would like a refund since my tickets were not honored.
Business Response
Date: 05/14/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint. Unfortunately, we are unable to assist with a refund since you did not place your order through Ticketmaster and we are not the primary ticket seller for ***********. We can only recommend that you refer this complaint to the venue for any further assistance.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Frontgate tickets is not listing tickets even though they show the seller that they are ************** for the concert are still on sale at the price of $250 per ticket on their website. Frontgate takes you to Ticketmaster Ticket Exchange, but my tickets are not shown in their listing as shown in PIC Labeled (TicketMaster). Pictures labeled BWR2 and BWR3 show my account trying to list my tickets. Picture BWR1 will show you that Front Gate will not allow me to choose a ticket price of $120 because Ticketmaster is selling them $165. I am requesting a refund of the unsold tickets due because there is no clear way to sell tickets. Ticketmaster Exchange is not showing listings effectively.
Business Response
Date: 05/22/2025
Thank you for reaching out and sharing your concerns.
According to our records, the tickets were shipped and delivered as intended. After a thorough review of your account, we also show that your tickets were successfully de-listed on the day of the event. Unfortunately, we must uphold the terms of sale agreed to at check out which state all sales are final and non-refundable.
While we understand your frustration, its important to note that listing tickets on the resale platform does not guarantee they will sell. Ticket availability and pricing on the Ticketmaster Ticket Exchange are dynamic and based on market demand, and price restrictions are sometimes placed by the event organizer or venue. These factors can affect listing visibility and the ability to adjust pricing.
Thank you for understanding.
Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to see Bad Bunny in August through *****. Due to unforeseen personal circumstances, I am no longer able to attend. I reached out to Vibee well in ************* before the eventto request a refund or assistance with reselling the tickets.Vibee denied my request, citing a strict no-refund policy. They also do not offer any resale or ticket transfer platform, leaving me with no reasonable option to recoup my money. This is unacceptable given how far out the event is and the ease with which these tickets could be resold.I have been charged half as of right now $636.70 however the other half is going to be taken at the end of the is month totaling $1130.40. I am requesting a full refund for the tickets. It is unfair to deny customers any flexibility while providing no tools to resolve the issue. I urge Vibee to reconsider their policy and handle this matter with fairness and professionalism..
Business Response
Date: 05/08/2025
Hello,
We are in receipt of the complaint filed to your office by ****** *****. We appreciate the opportunity to address this complaint.

Mr. ***** purchased his order on January 15, 2025.
He reached out to us on March 29, 2025, asking for a refund for his order, saying he could not attend.
We replied on March 29, with a denial of refund, per our terms of purchase (***********************************), however we did offer to change the name on the package if he were to sell his package to someone else.

Mr. ***** then asked on April 9, 2025, why we could not take the package back to resell on our site.
In correspondences between April 9-14, 2025, we replied that Vibee is not able to support on-platform resale, however if he found someone to buy the package from him, perhaps using another site, we would be able to facilitate ownership transfer for him.
We did not hear back after that. If he needs further assistance, he can follow up via the link below:
****************************

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 05/08/2025

Complaint: 23298357

I am rejecting this response because:
Thank you for your response, but unfortunately, it does not address the central issue of my complaint.
While Vibee has acknowledged the communication timeline and reiterated its stance on no refunds, what remains completely unaddressed is the lack of a legitimate, customer-centered solution, namely, the ability to resell or return the package through the same platform that sold it.
It is unreasonable and unprofessional for ***** to sell bundled ticket and hotel packages, refuse refunds under any circumstance, and then force customers to take on the burden of reselling complex travel experiences on their own. All while refusing to offer even the most basic resale functionality on their own ticketing system.
This creates a predatory situation where customers are locked into expensive purchases without flexibility, and Vibee assumes zero accountability or service responsibility post-sale. There is no valid operational reason Vibee cannot relist my package for resale, particularly when the event is still months away and there is high demand.
A name transfer is not a proper solution. It simply pushes the labor, risk, and liability onto the buyer. *****, as the seller and platform operator, is fully capable of offering a resale mechanism but chooses not to. This is unacceptable from a consumer protection standpoint.
I am still requesting a refund, or at the very least, that Vibee relist my package so another customer can purchase it ********************** through their system. Anything less continues to violate basic principles of fair and transparent commerce.

Sincerely,

****** *****
Business Response
Date: 05/13/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
When an order is placed through the ***** website, it is a requirement that our Terms of Purchase are agreed to, including Section 9 titled Refunds, Credits, and Exchanges. Paragraph 1 outlines the following:
Unless otherwise noted in writing at the time of purchase or in a subsequent email related to a website or system error, all sales are final, non-transferable, non-exchangeable, and not redeemable for cash. If you fail, for any reason, to make a payment, we may void your purchase and you will not receive a refund. There are no refunds or exchanges for illnesses, emergencies, or any other unexpected circumstances affecting your attendance at the event.
Please refer to our purchase policy, linked below, for additional information:
***********************************
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the bare minimum a company can provide to its customers and should further work on how to proceed with human-centric business practices.

Sincerely,

****** *****
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In mid 2024, I purchased two EDC 2025 tickets from Front Gate Tickets for just over $1,000 (including insurance and layaway fee). They were supposed to be delivered by mail starting April/May before the ********* tracking shows the label was created on April 7, the package scanned in **********, ** on April 22, and last seen in **********, ** on April 24. On May 3, *** opened a lost package investigation. The package never arrived at my address in **************, ***Despite this, Front Gate Tickets refuses to acknowledge that the tickets were not delivered. Initially, they advised me to keep waiting even when the package was stalled for over a week. Once *** confirmed the package was lost, they still would not take responsibility, claiming it's "almost delivered" and that their delivery is complete once *** picks up the packageeven if it never reaches the buyer.They only offered Will **** as an alternative, but I had sold the tickets on StubHub, which does not allow Will ****. I now risk losing ~$2,000 due to inability to fulfill that sale. Front Gate refuses to issue a refund or re-ship the tickets via mail, despite the courier confirming the package is lost and their ability to deactivate the lost tickets. I am requesting that Front Gate either reissue and mail the tickets with next day shipping so I can fulfill my ship by date of Tuesday May 13th, or refund the full amount of the tickets. They have not fulfilled their obligation and have provided no viable resolution, putting me in financial jeopardy through no fault of my own.
Business Response
Date: 05/07/2025
Thank you for your response.
We have processed a refund on the shipping charge for you in the amount of $7.10. Please allow 7-10 business days for this to reflect on your bank statement.
We apologize for any inconvenience.
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a poor attempt at trying to address my complaint without actually taking responsibility.
However, we took responsibility for our buyer and figured out a solution on our own for us to get them our tickets, so we accept this, but are still extremely unhappy with this experience.

Sincerely,

******* *****
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tickets on ticketmaster. I couldn't attend the event. So, I sold my tickets on ************. - I waited 2 weeks, and didn't receive my funds. - I contacted ticketmaster, and they said they sent my funds. - They sent funds to someone else's account, not mine, and I did not receive these funds. - They said there's nothing they can do.
Business Response
Date: 05/06/2025
Hello,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

I reviewed your complaint regarding your sold tickets for The Capitals, listing #*********. We confirmed the tickets were sold through your Account Manager and the payout was issued to the account you provided when posting. If you have any further questions please contact 1 (877) GO-FANS-GO (toll-free).

Thank you for the opportunity to respond and address your concerns

Sincerely
******** *.
Consumer Support Team

Customer Answer
Date: 05/06/2025

Complaint: 23292260

I am rejecting this response because:

The bank account on my account ends in 5545. The account you put the funds into was 2554 according to your own support agent. I dont have an account ending in those numbers and never have. Please check my account for yourself. You sent my money to the wrong account.

Sincerely,

**** ****
Business Response
Date: 05/12/2025
Hello ****,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related posting, K58445243. The tickets were sold through the ******** account manager. You would need to follow up with them about the payout for the tickets sold.
Since you are a Canadian resident you might want to follow up with the customer service about the payout. As a check may be needed to be issued. Please contact them at the following contact information. 1 (877) GO-FANS-GO (toll-free).
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/11/25, I purchased VIP pit tickets from Ticketmaster for Beyoncs concert on 4/28/25. I paid approximately $1,798.20 per ticket (2 total, $3,596.40), based on a seating map that showed the VIP pit sections as directly adjacent to the stage. This was the key reason for purchasing VIP.However, at the actual event, the VIP pit was set back more than 15 feet from the stage. This placement significantly degraded the experience, including blocking our view into the triangular stage cutout where Beyonc performed the intros to many songs a central part of the show.The very next show (5/1/25), the Live Nation/Ticketmaster/Parkwood team changed the stage layout and moved the pit closer to the stage, validating that the original layout was flawed. This means I paid a premium price for an inferior version of the same product.I contacted Ticketmaster for a refund or credit, but support refused any remedy, citing standard policy. I explained that this wasnt a simple change it was a misrepresentation of what I was sold, and the product was materially different from what was delivered. I also have screenshots and fan documentation showing the map and the changed layout.I am requesting a full refund of $3,596.40 due to this misrepresentation. Ticketmaster has not offered to resolve the issue.The advertising (pit map) was visible on Ticketmasters website at time of purchase in February 2025. I have saved copies of the map and the seating configuration at the show. I am withholding my order number as Live Nation/Ticketmaster are known for cancelling accounts in a retaliatory nature. If they actually want to compensate me, do it through BBB.
Business Response
Date: 05/05/2025
Hello ****,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and found that this was a duplicate complaint. We have already responded to BBB Complaint ID: ********.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased theater tickets gor a show in May and the show was postponed by the company until August. I informed them that I was available to go in May but I'm not available in August due to pre-planned travel. They are refusing to give me a refund saying that my event will still take place and therefore it's not their problem that I can't attend on the new date. They also said that I can't attend transfer the tickets which means o have to find 6 people who can attend and be willing to pay me what I paid. It's not my job to sell Live Nation's tickets for them. I need a refund and they can market their event and sell their tickets. Not my problem.
Business Response
Date: 05/01/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. All orders have been cancelled and refunded. Please allow 5-7 business days for the funds to reflect your original method of payment used.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team

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