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Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 760 total complaints in the last 3 years.
    • 207 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tickets through Front Gate for When We Were Young festival in Las Vegas on 10/23/22, Order #*********. After purchasing health issues arose that could be exacerbated by Covid 19, therefor am unable to travel. I inquired about a refund and was denied. There is still a waitlist for this event so I do not see the reason why a refund minus some sort of fee would be acceptable as their doesn't seem to be shortage of demand.

      Business Response

      Date: 09/15/2022

      Consumer Response /* (-5, 5, 2022/09/09) */
      I would also like to add that with new emergence of monkey pox my health concerns have grown. Thanks for your assistance.


      Business Response /* (1000, 6, 2022/09/10) */
      We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, due to our terms of sale agreed to at purchase, all sales are final and non-refundable. Rest assured, both FGT and EVENT take the safety of our fans and staff very seriously. We recommend staying tuned to the event website and social media for more updates on event health and safety rules. Additionally, if you would like to give your tickets to a new ticket holder instead, we are happy to assist you in updating your shipping address or, you can pass along your passes to the new owner(s) once received.
      Thank you for understanding.


      Consumer Response /* (3000, 8, 2022/09/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The fact that you refuse to work with a high risk customer shows me that FGT and the EVENT are not taking the safety of fans and staff seriously.


      Business Response /* (4000, 10, 2022/09/15) */
      Unfortunately, we are not authorized to make exceptions to the terms of sale by offering a refund. However, you may wish to reach out to the festival at ******************************** to see if they would be willing to offer an exception.

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold two tickets to a************************* concert that was on July 29,2022. Ticketmaster was suppose to refund CA$1700 back to my debit card after the concert. It has been one month and I have yet to receive payment. I have followed all steps needed for my refund. I have reached out to customer service to no avail. I would like to receive my payout that I am owed.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 10, 2022/09/02) */
      Hello,

      We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      Ticketmaster does have disclaimers for international sellers that state if selling tickets to an event in ****** then a ******** bank account needs to be added for the deposit. You proceeded with listing the tickets. Since the tickets sold and a ******** bank account was not added, the payout was not made. We have requested a check so you can be paid for the ticket sale.

      Please be advised, check processing is an estimated 6- 8 weeks.
      We do apologize for any inconveniences this may cause.

      Sincerely,
      ********
      Consumer Support

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets for a different location. I opted for electronic ticket delivery. It turns out, because of a family commitment, I can no longer go to the show. I have a friend who would like to go to the show. I offered the tickets to them at a significant discount. Live Nation will not let me transfer the tickets to them saying the artist isn't allowing ticket transfer. But If I had the tickets mailed to me I could just give them to them. Live Nation did offer me the option of selling the tickets through them (at higher than I originally paid). They, of course, would take a cut of that sale too. Now, they won't even respond to my chat requests (been 48 hours).

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/09/02) */
      Hello,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry ticket transfer was unavailable for your event. Mail delivery is as well. This is mobile only and that is the way the promoter wants it.

      I see you listed the tickets for sale prior to filing this complaint. The tickets sold on 9/1



      Thank you for the opportunity to respond and address your concerns.

      Sincerely,
      Dain

      Consumer Support Specialist

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased concert tickets to a *************** show (concert in late August 2022 **************) via ************ in mid-July 2022. Since then, I have been inundated by near-daily emails from Live Nation, which I never was in contact with but very clearly received my information from ************. I have attempted to unsubscribe from their mailing list countless times; the included links in the newsletters for updating Email Preferences lead to broken websites (over the course of multiple weeks). Independently finding unsubscription pages for Live Nation indicate success, but I have still be receiving emails. I've even completed a form with Live Nation to delete my information.

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 5, 2022/09/02) */
      I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention.

      I am sorry to hear you are unable to unsubscribe from the newsletter. Livenation **************** are the same company.

      We are working on getting your email address removed from the mailing list.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,
      ****
      Consumer Support Specialist

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter purchased two tickets for a concert on 8/29/2022 *********************. Even though they were very expensive with ************'s practice of marking up prices and calling them Official Platinum, she figured if I was not okay with the price, we could resell them. It only said Official Platinum. Nowhere on the order page did it say they were VIP tickets until after paying for them. Then it said, "Thank you for purchasing an *********** package." "*********** packages cannot be resold." I am not okay with paying $1000 per ticket and not being able to resell them. So I would like a refund. ************ said there are no refunds, even though they mistakenly or deceptively didn't say they were VIP package tickets.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/02) */
      Hello,

      We are in receipt of your complaint submitted to the **********************. ************ thanks you for bringing your concerns to our attention.

      As you will recall, you are inquiring about a refund on tickets purchased for ******************************************************************
      We're sorry for the trouble you encountered with the orders.
      We were able to obtain authorization from the Event Organizer to refund both orders.
      You can expect to see two refunds of $1,094.60 back on your original method of payment within 3-5 business days.

      Sincerely,
      ********
      Consumer Support


      Consumer Response /* (2000, 7, 2022/09/06) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They refunded my money, so I am satisfied with the outcome.

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said they refunded the money I have never received it. My bank has proof I never received it so I called. They then said they sent a check but would not give me the tracking number. Then when I called a week and a half later they said they never sent the check. It's for $1424.32 I have emails and they have note proof that this has been happening.

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets for $179.00 to a concert 7/18/2020 ******************************************** the concert was canceled due to covid. I was offered and accepted a deal from Live Nation************* that instead of a refund I could get a credit for the amount of the tickets plus 50% to use towards a future ticket purchase. I have a ************ account linked to the email I gave you, in my account it shows a credit for $268.50 with a code number that expires 11/1/22. I have been trying for months to purchase tickets and apply my credit code for multiple events at multiple venues including ***********************, either there is no place to apply the credit code at checkout or when I apply my credit code, 100% of the time I get a message saying the code is invalid. I have spent hours calling and emailing ************, Live Nation, and ***********************. After being on the phone about an hour with Live Nation, they told me there's nothing they can do (even though it was their event that was canceled) and that I have to talk to the venue - **********. At ********** and ************, no one answers the phone. The only email response I received is from ************, telling me to try everything that I've already done. If they can't issue me a code that is valid (and now extend the time till expiration) then they are essentially stealing my original $179.00. I can't afford to throw this money away. If I had known what a scam this is, I would have asked for a refund in 2020. They're cheating people out of their money when we have all suffered due to covid!!

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/01) */
      I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Credits may be applied towards the purchase of tickets for eligible events at the same venue after July 15, 2020. The credit will expire on October 31, 2022. Please Note: All requests are final and cannot be changed once initiated.

      ********** Ticketmaster Consumer Support


      Consumer Response /* (3000, 7, 2022/09/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They "apologize for the inconvenience"******* They offer no resolution, they are not hearing me. It's the same run around I've been getting for weeks. If they can't offer me a refund at least of my initial $179 purchase (this is a billion dollar company, mind you) then they owe me a credit code that WORKS when applied during a purchase and an extension of the expiration date so I can actually purchase tickets!! I'm a great long-time customer and they have the monopoly on event ticket sales frankly, this is how they repay me?! Their response states credits may be applied towards the purchase of tickets "for eligible events at the same venue", the key word eligible? I have been trying to purchase tickets at the same venue (***********************) repeatedly, every time I apply my credit code it says my code is NOT VALID!! So what good is it? Issue me a VALID CODE and I will purchase tickets for next year, their season is almost over now and they don't have much on the schedule so, I would like the expiration date to be extended (I wasn't even going to concerts in 2020 and 2021 due to covid, that's the reason the concert was canceled in the first place). They say the code, which is invalid, is expiring 10/31/22. Either issue me a refund or issue me a valid code that I can use to purchase tickets, otherwise they are just scamming me out of $179.00!! Shame on *************Live Nation for their nonexistent customer service, you can't even call them anymore and speak to a human, and their lack of willingness to work with a loyal customer!! They are a huge company, this amount is nothing to them. If they won't give me a refund, they need to issue me a new, valid credit code that I can use to purchase tickets to resolve this issue (and extend the expiration date). They need to act with INTEGRITY.


      Business Response /* (4000, 9, 2022/09/07) */
      I have provided a Ticketmaster gift card for the balance of the credit code. The gift card should arrive this week. You will be able to use the gift card on any purchase from Ticketmaster other than resale tickets.

      Thanks,
      *****
      Consumer Support Team

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm requesting a refund as I was unable to enter the event since my tickets did not open at arrival. I was advised at entry that I had to contact support as they could not assist, I contacted support and they sent the tickets and I was still not able to open them. You can see through the ticket that it was never scanned and I was unable to attend, I have contacted my bank and they disputed the transaction as the goods were not received. It's unfair to be charged for something I was unable to use. Not only did I miss the event I planned for, I paid for a hotel stay.
      Front Gate is saying its the festival the festival is saying all sales are final which is fine if my tickets would actually work. The chaos for this event is all over google and no one wants to help.

      Business Response

      Date: 09/02/2022

      We're sorry to hear you had issue accessing your event tickets. While we cannot always guarantee delivery as we cannot account for mail service or in your case, technical issues with your device or email account, we do always ensure entry and staff on site should have been able to assist you at the event box office. Unfortunately, we cannot account for on site events or staff conduct as that is all handled by the event promotor directly. As they are the only entity approved to process refunds for this event, we can only advise you reach back out to ***************************** to explain that staff on site did not assist you with your admission along with any other details of your experience. We apologize we cannot assist further, thank you for understanding.

      Customer Answer

      Date: 09/06/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have reached out to the event and they have advised there is nothing they can do. When I requested to speak to someone in management I didn't receive a response.
      See Attachment/File: Gmail - Order_ *********.pdf

      Business Response

      Date: 09/22/2022

      Business Response /* (1000, 5, 2022/09/02) */
      We're sorry to hear you had issue accessing your event tickets. While we cannot always guarantee delivery as we cannot account for mail service or in your case, technical issues with your device or email account, we do always ensure entry and staff on site should have been able to assist you at the event box office. Unfortunately, we cannot account for on site events or staff conduct as that is all handled by the event promotor directly. As they are the only entity approved to process refunds for this event, we can only advise you reach back out to ***************************** to explain that staff on site did not assist you with your admission along with any other details of your experience. We apologize we cannot assist further, thank you for understanding.


      Consumer Response /* (3000, 7, 2022/09/06) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have reached out to the event and they have advised there is nothing they can do. When I requested to speak to someone in management I didn't receive a response.

      Business Response

      Date: 09/12/2023

      Hello ******,

      I have reach out to this fan directly via email to assist with the refund for the order.

      Sincerely,
      *************************
      Consumer Support - Specialist

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets through live nation for a concert that took place on 08/17/22, I then put them up for resale through live nation and they sold days before the concert. When your tickets are sold you are sent an email notification saying that you will be paid 7 days after the concert takes place. It has now passed the 7 day mark and I still have received no payment or update from live nation in regards to where my payment is so I went ahead and called live nation support they said they would look into this for me, which they did and they came back and told me that now it would take another 10 days to receive my money for tickets that I sold. So the correct advertising is not that you will receive your money 7 days after the concert takes place but actually 2 and half weeks after, 17 days total.

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 5, 2022/08/30) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Upon review of Listing********** for tickets sold. I saw the payment of $190.26 USD credited to your Visa card ending in **** on 08/25/2022.

      Thank you for the opportunity to respond and address your concerns

      Sincerely
      Jason
      Consumer Escalation Team

    • Initial Complaint

      Date:08/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 tickets to **** to see ******** ************ at the rate of close to $400 and saw a MOVIE with a live band. My granddaughter absolutely loves ******* but she has seen the movie several times on her TV in her HOME! I cannot believe you advertised this as ***********************. I never in my life have felt so taken advantage of and what makes it worse is that it was aimed toward children!!! You seriously charged me that much money for a movie??? I could cry right now just thinking about it.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/08/30) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. It states on our website under More Information that is a film concert sing-a-long. Upon review I saw all of the tickets were scanned in. We will not be able to assist with a refund.

      *******************************************************
      Thank you for the opportunity to respond and address your concerns

      Sincerely
      *****
      Consumer Escalation Team

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