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Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 761 total complaints in the last 3 years.
    • 209 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought tickets to the ZZ Top Concert at Chastain on 8/6/2022. There was a weather delay for the concert which started around 8:45 PM. There was severe lightning in the area. We were told by concert personnel at 10:05 PM that the concert would not be going on since the venue had to close at 11:00 PM. At this time, thunder and lightning was still present in the area. We left the concert as instructed and found out on driving away from the venue that the band was going on around 10:20 PM. Note that it was still thundering and lightning in the area. We were already in our Uber and my husband is handicapped and we would not have been able to get back to our seats even if we had tried. Almost everyone had left the concert already. We paid $168.12 for these tickets and would like a refund.

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 5, 2022/09/13) */
      Hello********

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      I do apologize for the experience you encountered with the weather and the delay of the show.

      I am providing a refund of the order for all of your troubles.

      You should see the refund of $168.12 within 3-7 business days to the card you used at the time of purchase.

      Sincerely,
      Melanie *****
      Consumer Support - Specialist


      Consumer Response /* (2000, 7, 2022/09/14) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thanks for a prompt response to this issue and great customer service.

    • Initial Complaint

      Date:09/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6 September 2022 I purchased concert tickets to one of my favorite bands. I purchased 8 tickets totaling $440. Upon completion of transaction the Live Nation website crashed and I received no confirmation BUT my debit card was charged. I logged into my account to retrieve my tickets but there were no tickets shown. I reached out to Live Nation************* customer service trying to resolve this issue no less than 10 times. I would receive one email response and nothing to ANY of my replies. They do not have any phone number to be reached and they REFUSE to answer any emails.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/09/13) */
      I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ***** directly via the email address present on this *** complaint to provide assistance with the order in question.

      ********** ************ Consumer Support

    • Initial Complaint

      Date:09/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday September 4th I wanted to purchase two tickets to a concert in Phoenix AZ on Sept 10th. I went into the Live Nation site to purchase two tickets together. I found two tickets side by side. One was a verified resale ticket and one was an original ticket. I wanted to purchase them at the same time however the Live Nation purchase site does not allow that so I purchased the resale ticket 1st.

      Immediately after purchasing the 1st ticket I went back in to purchase the second. When I tried to purchase the ticket I received an error message that stated "aisle tickets must be purchased on multiples of 2 or 4". There was no other ticket available next to the seat I already purchased aside from this one and this one was a solo ticket so there were not even two available to be bought together.

      I immediately tried to contact Live Nation. There is no phone support at all. Their site states that there is live chat available. There is not. I sent numerous messages and had no immediate response. I tried after hours and during hours. I have also tried email. I have explored all avenues attempting to get this resolved. As it stands I have a solo ticket that is useless and have no way to purchase the still open seat. After 5 days I still can not get anyone from Live Nation to contact me and the event is tomorrow. I received a brief email response that said "that is how aisle seats work" meaning I can not purchase the open seat. I also can not get a refund for the ticket I already purchased.

      Live Nation has a monopoly on these tickets and buyers are completely unable to get any support to resolve ticket issues.

      Thank you

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/13) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $109.92. You will receive the refund within the next 5-7 business days, going back to your AMX used for purchase.

      *********. Ticketmaster Consumer Support

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 16th, 2022 - Purchased (2) Tickets (ORDER #: ************* for $351.88
      August 3rd, 2022 - I posted (Listing #:*********) the sale of both tickets.
      August 6th, 2022 - Both tickets sold, and I received email stating I would receive $265.12 once I verified account I designated when I set up the listing and that it could take about 7 business days to appear.
      August 15th, 2022 - Received email with the following instructions:

      1. Look for two small deposits from Live Nation in your bank account (# #####*******).

      2. Sign in to your Sign in to your Live Nation account, go to the "Payment options" page, click the "Verify Now" button, and enter those amounts in the spaces provided.

      September 9, 2022 - I followed the instructions as noted in the email on August 15th, 2022 and I have yet to receive payment of $265.12 for my sold tickets.

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/13) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. In order to be paid please complete the Tax Form through the following link below:

      ****************************************************************************************************

      Once the link is open scroll down and click on Seller Tax Details (blue hyperlink), and complete the form. We are required to hold all payments for events in 2022 until the required info is provided. You will receive your funds within 7-10 business days after the form has been approved by the IRS.

      Please be sure to log into the Ticketmaster account associated with the email address ***************** to complete the tax form.


      Michael D. Ticketmaster Consumer Support


      Consumer Response /* (3000, 7, 2022/09/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They can inform the IRS of the sale as a matter of record but I will not provide my SSN b/c there is no law that requires me to complete a 1099 KForm for a transaction under $600.


      Business Response /* (4000, 9, 2022/09/14) */
      I am sorry you do not want to complete the 1099K form. For all sales through Ticketmaster, no matter the amount of the sale, the 1099K form must be completed. This information goes strait to the IRS. We do not collect the information. Once accepted by the IRS, we will submit payment. No payment will be submitted until the IRS accepts the form. You can complete the form at https://1099k.ticketmaster.com/

      Thanks,
      Robin
      Consumer Support Team

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tickets for*************** Festival ********** on 1/31/2020, The concert was canceled both 2020 and 2021 and tickets were moved to be used the next year. In 2022, the concert was cancelled again and refunds were automatically issued. Before the refunds were issued, I emailed ********** Tickets and asked them not to refund to my original **** credit card because it has been closed for 2 years. They refunded to that card anyways on 8/2/2022. I have called **** multiple times and they tell me that because the account has been closed for so long, they can not view it and have no record of a refund. ********** will not resolve the issue, first they told me to wait 30 days, which I did. Now they just keep telling me that I have to call **** because that is where the refund was sent. **** can not help, this is an issue that ********** needs to fix. They need to send me a check for the refund, since it was not received through ****.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/10) */
      We understand your frustration and would like to assure you that we are committed to making sure you receive all funds owed. However, at this point we still show that your financial institution has accepted the refund that was issued and we cannot assist further by issuing a check until we see the funds returned. We recommend escalating this issue with your financial institution as typically they can help expedite the return process or ideally, issue you a check much faster. Thank you for understanding and we wish we could be of more assistance at this stage.


      Consumer Response /* (3000, 7, 2022/09/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      **** can not help, I have escalated already to them. They said they do not have the money because the account is CLOSED. You all have my money, this needs to be escalated on your side until a check is mailed to me. You can not blame another company, when I paid the money to YOU, so it is ********** who needs to escalate and make sure a refund check is mailed out. If when I paid you, if you didn't get the money, would it be ok to tell **********, well the money was sent, you better call your bank and escalate it, nothing more I can do??? Of course NOT! So why do you think it is ok for you to be doing that to me now? It is not, please escalate have the check mailed by 9/16/2022.


      Business Response /* (4000, 9, 2022/09/16) */
      At this point in time, your funds still show as settled with your financial institution. We cannot issue a check until funds show as successfully rejected and returned to****. Once they do, we can certainly issue a check for the full amount owed. Unfortunately, it can sometimes take 6-8 weeks or longer for a refund to reject and return.

      Your refund was processed on 8/2/22 for $659.56. If **** has confirmed that it has rejected, hopefully it will process soon.

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My layaway plan was cancelled due to a late/declining payments. I received an email stating that if payment was not made by September 1st my ticket would be cancelled. I was not able to complete the payment on time and I have not received any news about the ticket. The companies cancellation policy states that any prior payments made through the layaway plan will be refunded upon cancellation. However, when I contacted the company I was told I would not receive a refund.

      Business Response

      Date: 10/14/2022

      Business Response /* (1000, 8, 2022/09/29) */
      We see the charges were disputed. If you have issues regarding your chargeback status, please reach out to your financial institution. Your financial institution makes the final decision regarding disputes.

      Thank you for understanding

    • Initial Complaint

      Date:09/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets before the pandemic. When the event was cancelled, I left my money in live nation and accepted a credit code to be used at a future event. What was not disclosed was that this code could not be used for 75% of their events. The artist that the original ticket was for had another event and it sold out. Apparently live nation did not find it appropriate to place customers who had a code on the verified fan list. The link made available for events stopped working a month ago and I cannot get any help with a new link.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/10) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, Ticketmaster cannot offer tickets to an event that has sold out as we do not own the ticket inventory. The link below will provide me information on how and what events can be purchased with your credit code.

      ******************************************************************************
      ********** Ticketmaster Consumer Support

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2019 I purchased 2 General Admission Concert tickets for the first Primavera Sound Festival to be held in LA d weekend in Sept 2020 . Below is a copy of my email receipt showing payment for $1052.95.The concert was cancelled due to covid. No refunds or new dates were set and there was no communication from the company that sent me the confirmation of my purchase.A few weeks ago, I started to see advertisements for a Primavera Sound Festival to be held in Los Angeles Sept 16-18. I tried to contact various connections to the concert including the seller Tickets-Center.com but received no reply.This week I received 2 wristbands for the new festival - which is now for 3 days not 2 - and cannot attend. I have tried endless routes to get a refund. In addition, the new value of the tickets is far below what I originally paid.Now I am being told by Ticket-Center.com that they are a ticket reseller that I purchased these initial tickets through and that yes they are below the value that I paid and if I want to try to recoup my money I need to resell the tickets for market value. This whole thing has been crazy. I'm enclosing the wristband copy but there has been no other communication from the company.I'm hoping you can help me as I am sure I am not the only one who has been tricked by this ************************************Here's my original receipt.From: "Tickets-Center.com" Date: June 16, 2019 at 9:48:41 AM PDTSubject: Your Order Summary (Order #********)'Tickets-Center.comOrder received!ORDER #: ************ Primavera Sound Los Angeles - 2 Day Pass (9/19 - 9/20)Los Angeles State Historic ParkEvent Date: Sat. Sep 19, 2020 11:59 AM TICKET INFORMATION*Section: General Admission Row: GANotes:Ticket Quantity: 2CUSTOMER INFORMATIONJ A BR*************************************************************************************** DELIVERY INFORMATIONDelivery Method: Email Delivery

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/09/08) */
      Hi *****,

      Thanks for connecting with us. I am sorry you cannot attend the event. You mentioned the ticket seller is tickets-center.com in the complaint. We are not affiliated with ticket center. Please contact them directly to inquire about a refund.

      Thanks,
      ****
      Consumer Support


      Consumer Response /* (3000, 7, 2022/09/13) */
      I just received this email from Primavera Sound. When I have tried to contact Frontgage they told me they had no ability to help me.


      Consumer Response /* (-5, 8, 2022/09/13) */
      Again being refused services - FrontGate denying that I made the purchase through them even though Ticket-Center referred me to them. tickets.
      The music festival is this coming weekend Sept 16-20 and I will be out of town. I can't get anyone to pay attention to the face that I want a refund of over $1000 that I paid for the tickets.

      Thank you for your help.

      *****


      Business Response /* (4000, 10, 2022/09/16) */
      Ticket-Center is unaffiliated with Front Gate Tickets and is considered a third party. Because you purchased with a different company, we do not have access to your order. We are unable to assist orders that were not purchased through our system.

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid for event, once we were there we were denied what we paid for. staff was not well informed about anything concerning the event. one staff member told us it was not their problem to take it up with the band. other staff at the pick up window said we only need our phones. our phomes are our tickets, security guard said he needed proof of the purchase showed the proof was told to go to vip lounge after show to meet the band. once we did the stafff member at the lounge refused us once more said we needed the laminate to enter the vip bar to meet the band.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/09/30) */
      I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, ************ can only refund the money paid to us for your ticket package. I have processed a full refund for you in the amount of $1,140.45. You will receive the refund within the next 5-7 business days, going back to your ** used for purchase.

      ********** Ticketmaster Consumer Support

    • Initial Complaint

      Date:09/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the arrival of the concert, we were all told to empty out our belongings from our pocketbook to a clear small clear tote ONLY for the Ladies , they claimed that it is on their website. or that it would have been in the body of the email.
      NOT true! everyone was effected and they charge 10.00 ; none of this made sense because we could still bring in our handbags in the totes- No security check was completed to check the pocketbook inside anyway - further more the men had pockets and they were not effected.
      The security claimed that it was the policy of LIve Nation, they didn't prepare the crowd properly on a security check point. Furthermore, I visited their site and there is no information on this issue. and to contact them there is no direct information. on their contact website. Poor experience and they collect other fees on the ticket.
      I had topurchase two clear totes- 20.00
      I am seeking that they refund me.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/07) */
      Hello, I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention.

      I have been in direct contact with the customer. I have refunded the $20.00 for the cost of the clear bags.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

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