Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Live Nation has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  95 S Turnpike Rd Wallingford, CT 06492-4326

• 

  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

• 

  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

• 

  Live Nation

  625 South Fourth Avenue Louisville, KY 40202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint regarding a concert I attended. I attended the ************ concert in *** and I paid for seats that were under the cover. As I was trying to get to my seats while It rained, the lawn people all crowded under and I couldn't find my seat. Security was no help even though they said the lawn people were not suppose to be there. What is the point of paying all that money for a coveted seat? I was unable to enjoy the show. I would like to request a refund for this ticket.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Hello,
  
  I apologize for any inconvenience. Your tickets were transferred to you by an outside provider. The person that originally ordered the seats have been provided a refund. You would need to return to your point of purchase to receive a refund.
  
  Thanks,
  *******

• Initial Complaint

  Date:08/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a concert on 06/28/2022 to play at the********************************. I received my receipt for my purchase and I downloaded the Live Nation app as the only means of securing my actual tickets. Once I logged into the app, it brings up an Error Message, "Something went wrong" and never displays my tickets or anything else. I tried online at Livenation.com and the exact same response. I have been calling Live Nation Customer Service phone number for weeks and no one ever answers the phone. All options on the phone system end with leave a message and we will get back to you. I have left 12 messages and no responses to date. Because I live 45 minutes away from the venue and with rush hour traffic that is going to be 1.5 hours or so, I even tried calling the venue the ****************, which is owned by Live Nation. I have left 5 messages over 2 days with no response calls. This is crap for a customer experience. The app does not work, the web does not work, but they charged my credit card. Going digital does not mean you don't have a way to take care of the customer. Yes, it means making things digitally and easier, but when issues arise; you must first have people there to answer the phones and/or respond to voice messages. You must have means of providing people that don't want your digital solution for them to also enjoy the show they have purchased. To NOT have people available for customer service and not respond to messages is irresponsible. To not work with the customer the way they are comfortable working is a horrendous business model. Not one I ever wish to share again. I also purchased tickets to a***************** show and never had these problems or issues.
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  
  I apologize for the inconvenience. We do show that you were able to use to the tickets to attend the event. We are unable to process a refund for a past date event if you attended.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *******
  
  
  Consumer Response /* (3000, 7, 2022/08/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I said in my complaint that I attended but only after such horrible treatment in NOT being able to speak with someone at LiveNation for the 2 weeks before the concert. If Live Nation was a decent company and supported the customer before the purchase, during the concert and after. I did not request a refund because I loved the concert with my friends. I requested a partial refund based on the horrendous and non-existent customer service when there should have been some. Acknowledging that for 2 weeks a customer was calling and leaving messages that not one person at your company returned or helped with. That is atrocious customer service. This experience could and should have been a wonderful and amazing experience with no fuss had someone helped quickly and easily and had I not been able to attend and showed up there as I did; I would be suing Live Nation right now, not asking for you to take ownership of your ridiculous customer service.
  
  
  Business Response /* (4000, 9, 2022/08/30) */
  Hi ****,
  
  I am truly sorry you were unable to get any support before the event. A refund for the Ticketmaster fees has been issued in the amount $20.50.
  
  Sincerely,
  ****
  Consumer Support

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased two VIP tickets to ************ concert**************************** on June 1, 2022. The VIP tickets were to include a VIP package with a poster, and other merchandise items. When at the show we went to the merch booth and were told by the attendant there that the VIP packages purchased through ************** Live Nation were being mailed. It's now several months later and nothing has been received, no communication from Live Nation, and there's absolutely no way to get in touch with them to report the issue. So we've now paid for additional items that we've not received. Absolutely terrible way to run a business to not provide a number or any way for customers to communicate with you when they pay so much.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/20) */
  I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. If you have questions about your VIP Package purchased, please contact *****************, as they are the VIP packagers. Thee information below was sent via email providing additional VIP information.
  
  *Thank you for purchasing a ******** VIP Experience package - brought to you by On Location/*****************.We are thrilled to have you on board and are ready to deliver an experience you will never forget! We hope your purchasing process was easy and convenient. You will receive an email at least one week prior to the event with instructions on how to redeem all elements of your VIP Experience Package. If you have purchased this package less than 2 weeks prior to the show, you will receive an informational email 24 - 72 hours prior to the show with the details about the VIP program. Additional communication regarding your order may be sent via SMS text message to the phone number you provided during the purchase process.VIP Experience packages are non-transferable. To redeem all elements of your VIP order (other than tickets) you must present your receipt, picture ID, and credit card at the VIP check-in. All package elements will be rendered invalid if resold. ** Name changes will only be issued at the sole discretion of On Location/*****************. On Location/*** reserves the right to cancel your package for any reason. If you have questions regarding your purchase, please reach out to the friendly Guest Services team at On Location/***************** by email:************************************If you have any questions regarding your ticket purchase, contact Fan Support. This offer is not valid if tickets are purchased through fan-to-fan resale.**
  
  *********************** Consumer Support

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I showed up to my show last night to find out that the venue, without notice, closed the entire General Admit section. Thus, alllllllll those ppl were seated.
  When I got there my seats were taken.
  Live Nation reps REFUSED to seat us literally just anywhere.
  I claim *** as well and not only have I NEVER EVER IN MY 40 YEARS OF LIFE had an issue like this at a pro game, a ahow, ANYTHING.
  Are you trying to tell me that your lazy, unprofessional reps who don't even PAY to see the shows they enjoy with the rest of us, escorted every GA ticket holder into an unoccupied seat?! I DOUBT IT. It is not my job to go find a representative, herd them back to where my seat is located, and have them interrupt the show to ask the people for their seat tickets, and then herd us out of the concert AGAIN if they complain of not wanting to give up their seats because they had PERMISSION TO BE THERE. Whether there was a ticket or not! If you think they didn't have permission then your obviously part of the problem as well! Because then you are insulting they paying people that are there. Which happened to me as well! To my face!
  The person manning the section nearest me with seats available, would not let us sit down, not even for a short moment! He then called over a "supervisor" who identified herself as ****** She insulted me TO MY FACE. She said that I'd obviously never been to a show before just because I didn't think it was appropriate to upearth the ENTIRE SHOW to have a seat when I'm staring at available ones? I wasnt even far from the tickets i paid for, which could have easily been verified instead walking back and forth to check the other ppl's tix. She also made an obscene gesture with her hands and a nasty face as I walked away to LEAVE THE SHOW AND COMPLAIN TO SERVICE IN PERSON. I missed 3 of the 4 acts dealing with this. It is so unprofessional. And I go to see these artists allllllllllll the time & shows/games alllllllll the time. When I work I would NVR act that way.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Hello *****,
  
  I am in receipt of your recent complaint submitted to the **********************. ************ thanks you for bringing your concerns to our attention.
  
  I do apologize for the experience you had at the show. That should have never happened.
  
  I am providing a full refund for this order.
  You should see the refund of $87.60 with in 3-7 business days to the card you used at the time of purchase.

• Initial Complaint

  Date:08/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased wristbands and posters with this businesses layaway plan. The wristbands came and the show came and want, and I never got my posters. I called and filed a request to review my problem; since then I have been pleading with anyone over the phone and in emails to please either send the posters or issue me a refund. After much ado, I got 2 of the 4 posters refunded for a total of $90. However, no refund was issued for the other 2 posters totaling $380. They keep saying managers have verified the refund was sent, and that is not true, as I can prove it with my bank account statement-if requested. I am willing to give any and all proof that you would like, just let me know what I can send. I've tried for weeks now to resolve this directly with the company, but it has been to no avail. Please help me get my refund in a timely manner so that I can move on from this. All I require is a refund to my *************************************************** in the amount of $380. Thank you for your time and I hope to hear back soon.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Hello ********,
  
  We understand your frustration, a refund on the amount of $380.00 has been issued and a partial refund confirmation email was sent. Please allow 3-5 business days for the credit to reflect back to your ****** account.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the*************** concert on 08/12/2022 in*************. Live Nation stated there would be free parking. There was absolutely no free parking, or anyone directing you to "free parking". We drove around a city we don't know for 20 minutes looking to park and eventually had to pay $50 for the ****** parking because that's all that was available. It's absolutely absurd that we were forced to pay this much money to park for a concert that was price gouged to begin with. It's disgusting that we were lied to about free parking, or they just did not have the adequate space or staff for free parking. A capacity limit for free parking was also never mentioned. To add, Live Nation sold WAY too many lawn tickets for this show. The venue was packed elbow to elbow. It was an awful experience, with many people profusely intoxicated or ************************************. It was hands down the worst and most unorganized concert I've ever been to. I have 2 concerts lined up in October that I bought tickets for through Live Nation and I'm considering selling them and never going through them again. I'm tired of large corporations taking advantage.
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/16) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, the tickets received were not purchased through Ticketmaster, but transferred to you though the Ticketmaster transfer system. In order to receive a refund, please return to your point of purchase which can be found on your banking statement.
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I reached out to the Live Nation because they are the ones who sponsored the event at the arena I attended. Live Nation is the company who told their fans that there would be free parking available when there was not, forcing us to spend $50 to park in the*********** because there was no other parking available. Live Nation is also responsible for overselling tickets, overselling alcohol, and making the experience unenjoyable, not the ticket transfer website.
  
  
  Consumer Response /* (-5, 8, 2022/08/17) */
  To add, the ticket transfer website does not give refunds, nor would give a refund in this case because they are not affiliated with the actions of Live Nation. The venue we also attended (******* *******) is owned by Live Nation. This is nothing short of Live Nation's fault and compensation should come from them. The staff of Live Nation/*************** did not direct us to any type of parking, we circled around a dangerous city because nobody could assist us, leaving us no option but to spend $50 to park in THEIR parking lot because the FREE parking Live Nation/*************** advertised was not available or even given as an option. We traveled round trip 8 hours for this concert, spent hundreds of dollars, and are just asking for your company to make things right. I have two additional concerts with Live Nation but will not support their business if they can't see their wrongdoings and compensate for their mistakes.
  
  
  Business Response /* (4000, 10, 2022/08/18) */
  Hello,
  
  I am sorry for any inconvenience. Ticketmaster sells tickets provided by the venue/tour/artist. While the venue may be owned by LiveNation what happens at the venue needs to be reported to the venue. Thank you for bringing your concerns to our attention. I will be forwarding this to the venue. I am happy to process a refund for $50.00 in the form of a gift card.
  
  Thanks,
  *******
  
  
  Consumer Response /* (4200, 12, 2022/08/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been trying to contact the venue about my issues. Unfortunately like many other dissatisfied customer reviews, they don't ever contact back, forcing me to resort to BBB.
  
  Will the gift card be applicable for Ticketmaster purchases, or just with the ***************? I will accept the proposed resolution and close the case once I know what the gift card can be used for. Thank you for your help, you've been the only one thus far.
  
  
  Business Response /* (4000, 14, 2022/08/22) */
  Hello,
  
  The gift card will be available for any Ticketmaster event except for MLB, VIP and resale tickets. I am sending it to the address listed in the complaint. The order number is*************. You should have the card in 10-14 days.
  
  Thanks,
  *******

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets to go into a concert on 8/11/22. I spent $356.00 on tickets. It turns out they were only tickets for a fast lane. I called to see if they could refund me and they said no because it was through another seller. I contacted ticket master and they said the same thing. The concert tickets had seat numbers advertised and the row in which the seats were located. They also said general admission. They were falsely advertised. They didn't have anyway for me to contact anyone. I asked if they could discount if i spend more money on real tickets, they said no. I asked if I could try and resale them on their website and they said no. Customer Service was entirely unhelpful! They did not do anything to help or make it right!
  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry, you purchased Fast Lane passes and not the event tickets. You did not purchase from Ticketmaster. We are not able to refund your tickets since we played no role in the financial transaction. You will need to go back to the point of purchase for a refund.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount is $581.16. The event was back in May- I purchased tickets to a concert. It was an outside festival in Las Vegas. The name is lovers and friends festival.The night of the festival around 10:30 PM there was a stampede. A Rush of people ran towards the stage and hundreds of us got trampled. They were many injuries. We climbed on top of a trailer to escape the festival as did hundreds of other people. We left bleeding and terrified. It has been months and I have yet to receive a refund. Apparently there is a law office representing life nation but they have no idea when they will be issuing refunds. I've called the company and every other company I could think of that is affiliated with them. The festival will not offer a refund. Neither will StubHub. And life nation has not yet either. My life is put in danger and I'm chasing this company for a refund. Terrible unethical business. What is sad is that they have been in hot water for this before with AstroWorld it happened again.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/16) */
  It seems you placed your order via StubHub. Unfortunately, we do not assist third party purchases. Please reach out to your point of purchase regarding your order.
  
  Thank you for understanding.
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Live nation hired an attorney to deal with the matter. That attorney has contacted me. So obviously they are the company would be taking responsibility. It is clearly stated in my original message that I already reached out to stubhub. I need a refund. Live nation should contact stubhub considering it is their event that put my life in danger. I am chasing 4 different companies and getting nowhere.
  
  
  Business Response /* (4000, 9, 2022/08/18) */
  By stating that you purchased via StubHub, you have confirmed that you did not make this purchase via Front Gate Tickets or TM Resale, who were the sole official ticketing partners of the festival you attended.
  
  Please note that we do not have the ability to refund an order that was purchased on a platform ran by a company that we have no affiliation with. Since you made your purchase on StubHub (and your funds reside with StubHub), you will need to resolve your refund request with StubHub.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased Tickets to ************************************** Tour . Cocncert was rescheduled due to Covid from original date of 8-5-2020 to 7-6-22. The 7-6-22 show was rescheduled ********************************************** concert in Michigan. The new date emailed from Livenation was that the show had been resceduled to 8-4-22 and indicated that both ******************************* would both be performing.
  
  The day of the concert we found out that Earth Wind and Fire were not performing at this concert, yet as ticket holders we were never informed of this by Livenation.
  
  We paid to see 2 performers and are requesting a partial refund since we did not see EWF
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/13) */
  Hello, I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention.
  
  I am sorry Earth, Wind & Fire did not perform at your show. I have refunded half of your ticket price. Please expect to receive $141.00 back ****************** within 3-7 business days.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (-5, 6, 2022/08/14) */
  ***Document Attached***
  
  
  Consumer Response /* (2000, 8, 2022/08/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  thank you !

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets to a concert at *****************. It is now the day of the concert and I still have not received my digital tickets. The phone number provided on the company website does not work, and the one provided here on BBB says they cannot take phone calls at this time. This is extremely unprofessional. The only way to contact them seems to be an email from with a response time of 12-24 hours. I want my tickets, or a full refund immediately.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/11) */
  According to our records, you have been assisted by both an e-care agent and a phone agent. Your order is now at will call so that you can pick up tickets at the venue.
  
  In the future, if you ever have issues with receiving digital tickets or mailed tickets, you can always head down to the box office of the venue for assistance regardless of whether you got ahold of customer service. The box office can ensure your event entry even without a ticket as long as they can locate your order using a receipt, order number, or ID.
  
  Enjoy the show!