We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Live Nation has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 761 total complaints in the last 3 years.
    • 207 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to the city of San Francisco declaring a state of emergency for Monkey Pox combined with the rising cases of the new Covid-19 variants, my partner and I no longer feel safe attending a festival in the city. FrontGate refuses to refund or credit my purchases regardless of my public safety concerns. Any help would be appreciated, thank you! Take care,**********

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased tickets for me and my family for the following event:
      Order Number: ************
      Subject: Request A Refund Or Credit - ************************************************
      Event:**********************************
      Venue:************************

      The event was cancelled and in April I received the following email response:
      ------
      ******** (Ticketmaster US)
      Apr 24, 2022, 22:37 GMT+1
      Hello ******,
      Thank you for connecting with us regarding your request for a refund. I'm sorry to hear that the event was postponed.
      After researching your event, I found that the 30-day refund window expired on April 22nd, 2022, and at this time, the Event Organizer is no longer allowing refunds.
      Hang on to your tickets - we'll email you as soon as the status of your event changes or the new date is announced.
      ----
      So far (Aug) there is no rescheduling nor an indication of refund. I am now requesting a full refund.

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/08/03) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Please allow 5-7 (Mon-Fri) business days for the refund of $71.00 CAD to credit back to the **** card ending in ****.

      Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.

      This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!

      Thank you for the opportunity to respond and address your concerns

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (2000, 7, 2022/08/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      great that they refunded, but it was only after I escalated to BBB. I hope they now treat other customers in the same way, including others like me that might be requesting refund for the same reason.

      Regardless, the image of Ticketmaster and Live Nation is already affected, and I am for sure share this bad experience when I talk with others (they say a satisfied customer tells one person, while a dissatisfied tells 10 people), so I hope this company starts taking seriously this.

      On the other hand, great job of BBB, keeping business around in check! thank you.

      ******

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3rd 2022 I had requested a refund from Frontgate Tickets for an even that I no longer plan to attend. They stated please allow 3-5 business days for the refund to be processed. It is now almost a month later and my refund has yet to be submitted. I have contacted them several times and they have yet to issue the refund. My financial institution hasn't seen any reversals and they can't find it. All attempts to contact them have failed and no one is getting back to me anymore.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Based on the information provided, we were able to locate an *********** order and an ************* order. A voluntary default was processed on both orders.

      Both orders show as successfully refunded and settled. Please reach out to your financial institution with the following information:

      ******************************
      Refunded 7/3/2022
      Card ending in ****
      $1.25 -****************************

      ********************************
      Refunded 7/3/2022
      Card ending in ****
      $85.44 - ***************************


      Consumer Response /* (3000, 7, 2022/08/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My financial institution has not gotten it yet. It's been 29 days since it was processed. No refund takes this long. The card has been opened for months, other refunds on that account were processed in two days. A month is not acceptable. I have spoken to them on multiple occasions and they are unable to find it.


      Business Response /* (4000, 9, 2022/08/03) */
      Please continue working with your financial institution. Since these transactions show as properly refunded and settled, any issue with these transactions will need to be resolved with your bank or credit card company.

    • Initial Complaint

      Date:07/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase is on 7/26 at 6pm for order# ********* for Front Gate.I tried to buy 2 tickets for ******** on my ***** but decided to pay with my credit card instead then it declined the $394.84 on my credit card so I decided to go back to my ***** to purchase the item. When I was purchasing the tickets, I didn't realize there were 4 tickets instead of 2 in my ***** cart from me looking at the tickets earlier on. It had captured my face on FaceID and automatically purchased the tickets. I only wanted 2 tickets and not 4. Front Gate won't refund me for the 2 of the 4 tickets I purchased. I was charged $789.68 instead of $394.84. I only wanted 2 tickets and not 4.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Since the terms of sale state that all sales are final, Front Gate Tickets is not authorized to offer a refund. Please reach out to the event organizer, *********, to see if they can offer an exception to the terms of sale. You reach them at **************************************

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26, 2022 I purchased a layaway plan********** 2023 for with an initial layaway fee of $9.95. On June 26, 2022 I emailed the layaway plan provider, ********** Tickets (***), to immediately cancel my layaway plan. This was met with no response. On June 29, 2022 I sent another cancellation request. This was also met with no response.

      On July 28, 2022 I sent another cancellation request email. This was responded to the next morning stating that upon cancellation of the layaway plan their would be a "retaining fee" of $109.95 taken out of my already made autopayments on July 1, 2022 and July 28, 2022 which I had specifically requested two times before the payment dates to be cancelled.

      At this point I made a call to *** on July 30, 2022 asking for further information about this retaining fee to which the caller would not say anything about except giving me the option to keep my layaway plan or get a refund minus this $109.95 "retaining fee". Multiple times I asked if they had cancelled my plan the first two times I requested it if the $109.95 charge would still apply. This was met with a full stonewall of no response. After getting frustrated at the situation on the phone I gave in and just cancelled my plan to be done with it. Immediately after this I asked the same question again and the agent said that if they had cancelled my plan when I first asked for it, or even the second time I asked for it, that the charge would have only been $9.95 (what I had paid up to that point).

      This is a complete disregard for customer service and good faith practices. *** purposefully manipulated their response, or lack thereof, to steal money from me and claim it was my fault as they did it. See attached emails and payment schedules for information, but they purposefully withheld my initial two requests in their auto replies so I do not have them (but they do).

      Thank you for your time. I only am asking for a refund of $100, as I believe I rightfully owe *** $9.95 in total.

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/08/09) */
      According to the layaway terms agreed to at purchase, the layaway cancellation fee for your order is $109.95.

      Your first email on July 27 generated an auto-response that featured an FAQ and a prompt to respond if you still needed help, which you did not do.

      However, since you tried to reach out before the third installment due on July 29, we have refunded an additional $30.17 on top of the $64.54 that was already refunded at time of cancellation. This represents refunding your most recent payment step in full.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My********* refund of 433.46 has not come. It was approved over email in accordance with the refund policy on their website by providing a positive ***** test leading up to the festival. My ********** Ticket (owned by livenation) order numbers were ***********************. I have followed up via email and received no reply. There is no contact phone number.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/02) */
      We apologize for the delay in assisting you. Your refunds have now been processed. You should be receiving a refund confirmation at the email address on your orders.

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not feel comfortable attending this music festival due to covid spike again. I currently am sick and have very bad asthma which puts me at higher risk of complications. I would not get refunded if requested. I am going to be tested today for covid as well.

      Business Response

      Date: 08/12/2022

      Business Response /* (1000, 5, 2022/07/29) */
      Hi *****,

      If you're referring to your ************ order, please reach out to ********************* to inquire with the event organizers. Since the terms of sale state that all purchases are final and non-refundable, Front Gate Tickets is not authorized to offer a refund. However, the event organizers may be able to offer an exception to the terms of sale, but we cannot guarantee this.

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tested positive for Covid and unable to attend a desired event.

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/07/28) */
      Please provide more information about your order and circumstance so that we may review your case.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket to the Something in the Water festival in DC, a three-day event. For $458.50.Part of the Services advertised was unlimited re-entry to the festival. Upon attempting to re-enter the festival on Saturday after being forced to leave due to security concerns, I was told I would be unable to re-enter due to the festival being "at capacity". This clearly breaches the terms of the Services advertised and the Services I had thought I purchased. I am now attempting to dispute this charge with my bank due to the fact that the Merchant has a "No refund" policy. And they are not cooperating with the dispute, stating that I'm experiencing buyer's remorse, except that this is not remorse - this is a case of a service being advertised, purchased, then unable to provide those services. Also attached are screenshots of comments from the Festivals Instagram page, where guests share the same experience I had. Also attached is the explanation provided to my bank, as well as the screenshot of the Service advertised on the website.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/08/03) */
      We appreciate your feedback about your experience. Unfortunately, per the terms of sale, all sales are final and non-refundable. In some instances, the event promoter may offer refunds at their discretion and for this event, fans who filled out the refund request form on the Something in the Water website before July 1, 2022 were able to be assisted. As the deadline for this form has now passed and we show no record you successfully completed this form, we must uphold those terms that state all sales are final. If you have concerns or complaints about issues that occurred on site, we recommend you contact the event directly.

      If you have issues regarding your chargeback status, please reach out to your financial institution. Your financial institution makes the final decision regarding disputes.

      Thank you for understanding.


      Consumer Response /* (3000, 7, 2022/08/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      There was no email or information regarding a "refund request" on the Something in the Water festival website. I attempted to call Front Gate Ticket several times before July 1st to attempt to get a refund. Only one of my calls were answered and they were unable to forward me to an appropriate party.
      I have tried more than one avenue to attempt to receive a refund before July 1st 2022.
      "No refund" does not excuse the fact that a service was advertised, and not fulfilled once purchased.

      Consumer Response /* (4200, 18, 2022/08/18) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The FAQ states that as you mentioned refund submitting deadline has been closed July 1st. More over, this question was the 26th question in the FAQ page, had to scroll more than half the page to find it, hidden amongst other Long worded FAQs.
      There was no notification that FAQs have been updated, nor are they readily available on the main page. A user must click twice separately before the FAQ page is available to them or can even be found.
      Were consumers supposed to vigilantly keep refreshing this FAQ page in hopes of information regarding a refund? It seems highly unreasonable for there to be no notification that refund submission forms were available ESPECIALLY given the fact that there was a deadline to submit them.
      This does not resolve the issue, I am still requesting a refund given the fact that the opportunity to request a refund was not appropriately disseminated to your consumers.

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were to attend the Jimmy Buffet concert on July 23, 2022. The show was rescheduled due to inclement weather for Aug 20, 2022, which we will not be able to attend. Live Nation sent an email stating that I can request a refund. I select the "Request a refund" button and it sends me to my ticket, but doesn't give the next step to further my request. I looked at the FAQ's for answers. I originally transferred 1 ticket to my fiancé, they said it needed to be transferred back to me. I followed all of their instructions. It now shows I have 2 separate orders in my account and neither of them will give me the request a refund option. Their entire customer service system is automated and claim it will take 12-24hrs for a response. There is a July 30th deadline to request a refund. My original order was *********** showing $108.64 total charges. When my fiancé transferred back her ticket it created a new order 1*********** showing $0. Their system definitely doesn't work the way they say it does. It is almost like they want to frustrate a person into just giving up.

      Business Response

      Date: 07/28/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. We placed your tickets back on there original order *********** and then canceled them. You can expect to receive your refund of$ 108.64 USD in as soon as 30 days crediting back to the Visa card ending in ****.

      Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.

      This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!

      Thank you for the opportunity to respond and address your concerns

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/07/28) */
      Live Nation/Ticketmaster has responded to me and they are moving forward with the refund requested.

    Live Nation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.