Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  4186 Lakeville Road Geneseo, NY 14454

• 

  Ticket Master, LLC

  1 Harry S Truman Dr Largo, MD 20774-1033

• 

  Ticket Master, LLC

  4602 N Park Ave Chevy Chase, MD 20815-4501

• 

  Ticketmaster Corp

  1150 West Columbus Avenue Springfield, MA 01105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Dispute Summary Failure to Deliver Tickets Before Event (Order #: 2900-0592-9284-0178-9)**I am disputing a Ticketmaster charge made via ****** Credit for tickets to the ************ vs. *************** game on May 31, 2025 (1:20 PM CDT), due to **non-delivery of the product before the event took place.Reason for Dispute:Ticketmaster failed to deliver the tickets before the event, rendering them completely unusable. The tickets were **only delivered via email at 5:24 PM CDT**, **one hour and 40 minutes after the game had ended** (which concluded at 3:44 PM CDT).imeline of Events:*Purchase Date: April 20, 2025 *Event Date/Time: May 31, 2025 at 1:20 PM CDT *Promised Ticket Delivery: By May 30, 2025, per Ticketmasters confirmation *Actual Delivery:** **May 31, 2025 at 5:24 PM CDT, over 4 hours after the game started and nearly 2 hours after it ended *Multiple Support Calls: * May 30 at 2:32 PM Ticketmaster assured delivery by end of day. * May 31 at 9:30 AM Assured tickets would arrive within 30 minutes. * May 31 at 10:45 AM Assured delivery before game time.Evidence Provided:* Time-stamped emails showing ticket delivery occurred **after** the event.* Screenshots and screen recordings of Ticketmaster app status.* Records of three support calls with Ticketmaster **** confirming delivery promises.* Email correspondence showing escalation with no resolution.icketmasters Response:They initially marked the case resolved without providing a refund or solution. I followed up repeatedly. On **June 4**, they stated someone would respond within 35 business days. **It has now been over 7 business days**, and no action has been taken.Outcome Requested:A **100% refund** of the purchase, as the product was not delivered in time to be used and the service failed at every stage. This was a significant disruption to a planned family outing and represents a total failure to fulfill the terms of sale.

  Business Response

  Date: 06/23/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the trouble you experienced with your tickets on order 2900-0592-9284-0178-9.

  Our records indicate that the tickets were provided by the seller in time for the event. The images you provided were from Ticketmaster, not the Ballpark app, which is where you needed to be to view the tickets. However, as a courtesy, we have issued a refund for the order. You can expect to see a full refund of $958.43 on your original method of payment within 3-7 business days. 

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only disclaimer that I would add is that the response of the tickets being in the "Ballpark App" is untrue. I went to the front ticket office at the **** game and the official ticketing people informed me there was "no record TIcketMaster shared the tickets with the ticketing office" after the game had already started.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to a concert that has been postponed. I called Ticketmaster and requested my refund and they said that could not do it anymore because I had until June 19, 2025, to request that refund. I was not properly notified of this. And even if I was, under the California Business and Professions Code, section *****, if an event is postponed or rescheduled, the ticket seller must provide a full refund upon request, within 30 days of the request. There is no time limit for this. I request the refund for the tickets (4) purchased.

  Business Response

  Date: 06/22/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that your event has been rescheduled and you missed the refund deadline on June 19, 2025.

  Ticketmaster is contracted to sell tickets on behalf of the event organizers. We reached out to the event organizer on your behalf regarding the refund request as they set the rules for refunds. We were able to obtain authorization to refund your orders. You can expect to see a full refund of $1,506.50 for each order on your original method of payment within 3-7 business days. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Ticketmaster for misleading information and poor customer service that wasted my time and caused unnecessary ********* friend and I purchased two tickets for the BLACKPINK concert. Unfortunately, Ive been dealing with recurring wisdom tooth infections, and my dentist confirmed the earliest I can get surgery is July 25just two days before the concert. Based on past experience, I know Ill be recovering with fever and pain, making it impossible to attend.I contacted Ticketmaster customer service to ask about a refund. The first ***resentative told me that because the two tickets were in separate accounts, only one could be refunded. But then they added that if I could transfer both tickets into my account, I would be eligible for a full refund. I asked for confirmation and was told yes. I even asked if I could get a transcript of the conversation, and the *** said nobut that I could take screenshots, which I did.I then spent a lot of time and effort contacting my friend, coordinating the transfer, and making sure everything was done correctly. This took over an hour. But when I reached out to customer service again, the second ***** completely denied the refund, gave no explanation, and just copy-pasted generic policy text. It felt like I was talking to a robotno empathy, no attempt to help. I tried again, and a third ***** told me to upload screenshots, but also said even if I did, nothing would change. I didnt send them because it was clear no one was actually willing to resolve the issue.I feel extremely let down. I followed their instructions exactly. I only went through the hassle of transferring the tickets because I was promised a refund. Now theyre acting like that conversation never happened. Each ***** gave me different answers. No one took responsibility. I was bounced around with no real helpjust empty statements and policy quotes.

  Business Response

  Date: 06/19/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience caused. As a one-time courtesy, we have issued a full refund on order #**-12656/NY5. Please allow 5-7 business days for the funds to reflect your original method of payment used. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mengyuan ***

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a mistake purchasing tickets, had to wait until 9AM to speak to ***** only to find out 1. Its no refunds because the organizer said so. 2. I was told its on the site but it isnt. 3. Second ***** advised they cant disclose why & that they cannot walk me through anything because its against your policy. 1st call recorder & second was transcribed by me.

  Business Response

  Date: 06/18/2025

  Hi *****,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you experienced when purchasing tickets.

  I so show that order 31-40983/ATL was canceled today. You should see the refund of $261.36 within 5-7 business days to the method of payment you used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* Nd

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help with a Ticketmaster issue. I sold concert tickets back to them, with the payout promised within 7 days post-event. That deadline has passed, and I haven't received anything. They're saying my account needs verification, but I already verified my bank info twice a few months ago with those small deposits.

  Business Response

  Date: 06/18/2025

  Hi Camryn,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you have encountered with the payout for the tickets you sold.

  I do show that everything is verified and your payment is on its way to the account ending in 8037. You should see the payment within a couple of business days.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

   

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Camryn ******

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity was stolen on 6/9/25. My cell phone of ************ and my email were stolen as well. They were able to access all of my personal information including my email account. My ******************** account was hacked of *********************** They were able to gain access to tickets on purchased in January 2025 to **** ***** for 8/9/25. I have contacted them numerous times since they hacked my account on 6/12/25 with no help. I have documentation from emails I received that can be provided. I would like my ticketmaster account closed and I want my tickets that I purchased .

  Business Response

  Date: 06/17/2025

  Hello, 

  
  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the issues you have experienced with your Ticketmaster account. 

  Our records indicate that your information associated with your account has been corrected and your tickets are once again available in your account. 

  If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts. This will help keep your tickets safe. 

  Sincerely,

  ******** *. 

  Consumer Support 

   

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 tickets from Ticketmaster on December 19, 2024, for the ********* World Cup match (*************** vs. *********) on June 22, 2025, at ********************* in *******. I paid a total of $947.16 for 6 seats in Section 309, Row 3 a centrally located section that offered a balanced view of the pitch and was appropriate for the price.On June 11, 2025, I received an email from Ticketmaster informing me that my seats were being reassigned due to stadium optimizations. The email stated explicitly that the new seats would be of the same or better value as the originals.Instead, I was moved to Section 116, Row 30 a lower but far more off-center location that offers a significantly different and less desirable viewing experience. This is not a comparable seat assignment based on sightlines, seating level, or overall experience. The seat reassignment was not optional and no comparable alternative or remedy was offered unless I agreed to pay more.I contacted Ticketmaster customer service. The representative I spoke with acknowledged that I had received downgraded seats but confirmed there was no path for resolution or escalation. The original section I purchased (309) has since been removed from the venues seating chart, so the product I bought no longer exists and what I received is objectively inferior.I am not requesting a full refund. I am requesting a partial refund or account credit to reflect the loss in seat quality and Ticketmasters failure to deliver the same or better seating as promised. Their current policies and no refunds clauses do not justify delivering a product that does not match what was paid for or committed in writing.Ive already contacted Ticketmaster directly without resolution. I am asking the BBB to assist in resolving this matter fairly.

  Business Response

  Date: 06/14/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We attempted to contact you directly to discuss this matter further. Your order, #**-14314/ATL, is eligible for a refund if you wish. If you would like to continue with an exchange, please contact our **************** at ************ for further assistance. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two complaints regarding the ******************* and ride tickets. First 4 shuttle tickets were purchased for an event on June 10th. When purchased for *********** location, I was sent Chatsworth, when I got on the phone with Ticketmaster they said Chatsworth was the only location they were offering on there end. I was denied a refund, days later I was able to purchase ********. They refused to refund me or switch locations.I had two shuttle tickets for yesterdays even June 12th. I bought 5:00pm tickets and when I went to the ******** location busses were already gone, saying they left earlier. I missed the shuttle.The previous even on June 10th had shuttle time change and I was sent 3:30 pm tickets so I knew to be there early. Yesterdays June 12th event did not do that. How do I have a ticket for a time they are not honoring!? We saw 3 busses leave. Website states shuttle runs an hour before showtime, which was 7:30 pm

  Business Response

  Date: 06/13/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Full refunds have been issued to orders #9-20627/LA2 and #**-49586/LA2. Please allow 5-7 business days for the funds to reflect your original method of payment used. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: June 13th, 2025 My original issue was that I wasn't able to access my "Fan Wallet" (my payment methods) in the Ticketmaster app. No matter what I did, I would receive a "Not authorized to perform this operation" error. I didn't have a VPN or proxy on, tried wifi and mobile data, force stopping, checking for an app update, etc... Nothing helped. I'm trying to access it so that everything moves quickly and smoothly for an upcoming ********** I contacted Ticketmaster over the phone. I was on hold for almost exactly an hour before someone answered. No problem, even if frustrating. He had me give him my email and then verbally repeat a verification code sent by text. He asked me to try again. Still, same error. He put me on hold again for another 10 or so minutes. He asked me to try again when I returned. When I said it didn't work? He stopped responding. He didn't put me back on hold, he just... went and stayed silent. I asked multiple times if he could hear me, told him I couldn't hear him, etc... I was not rude or harrassing at any point. I could hear rustling at one point, so I know the call was still connected. And I have unlimited calling, so it wasn't forced quit by my phone company. I waited approximately 5 minutes (in which no response) before hanging up. I still can't access my financial information on the Ticketmaster app.

  Business Response

  Date: 06/14/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience caused. Please note that if you are unable to book in a presale that tickets are always limited availability and having access to the presale never guarantees tickets. When you're ready to buy tickets to your next event on Ticketmaster, take a look at these top tips for a great experience.

  Before the presale begins, sign in or create a Ticketmaster account. Have your password handy or reset it in advance to avoid any delays. Ensure your billing and delivery details are up to date. Have a back-up plan if the show you wanted sells out, have a second venue or date in mind to book! Double-check your time zones to make sure youre selecting your desired event and venue. Download the Ticketmaster app so you can manage your tickets from your device.
  

  During the presale, avoid ticket cancellations by following the tickets per person limit. Review the venues age restrictions to make sure young fans can attend. Save time during the onsale by searching for the Best Available ticket. This filter will scan all sections and prices to provide you the best ticket option at that time, pending availability. Dont look like a ticket bot! It may result in you being blocked for a period of time and unable to shop for tickets. Stay within one browser window and on a single device or it may result in errors. Dont refresh your browser multiple times for multiple ticket searches. Turn off your VPN, Apple Private Relay and other proxy servers.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23465924
  
  I am rejecting this response because while I appreciate the tips, you did not address my issues at all.  The problem is not with the presale, it is with the fact that I cannot access my financial information on the Ticketmaster app, and then when I called your support number for help, I was ghosted after over an hour of waiting on the line for no reason given.  I STILL cannot see my saved payment methods.
  
  Sincerely,
  
  ****** *****-********

  Business Response

  Date: 06/17/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Below are further troubleshooting steps that should resolve the matter.

  Stay within one browser window and on a single device.
  Sign out from all browsers and devices and clear your browser's history and cookies.
  Disable third-party browser extensions.
  User your carriers data network instead of large public wifi networks, such as coffee shops.
  Try using ****** Chrome Incognito mode.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I fixed the issue by myself through means you did not list.
  
  Sincerely,
  
  ****** *****-********

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My event was cancelled and I never received a refund. I was told it would take up to 21 days it has now been over a month. When called about the issue I could not speak to a manager and there was no confirmation I could be given as to why my refund didnt go through. Seems very illegal to pocket money for an event/service that was not rendered.

  Business Response

  Date: 06/13/2025

  Hi *********,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you have encountered with obtaining a refund for this cancelled event. 

  I have processed the refund for order 29-39764/DET. You should see the refund of $199.25 within 5-7 business days to the method of payment you used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team