Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticket Master

  106 Isabella St Four Northshore Center Pittsburgh, PA 15212-5804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th I bought presale tickets for a total of $863.80 platinum pricing. Then on April 22 I saw vip tickets for almost the same price a couple hundred more so I opted to buy them. I called ticket master on that same day (April 22) and asked if I could just upgrade my tickets and get a refund for the seats I had bought on the 8th of April and they told me no. Now I am stuck with extra tickets to an event I wont even be able to attend.

  Business Response

  Date: 07/10/2025

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. As a one time courtesy a refund will be honored for your order 24-43034/***. You will receive the funds back onto your original payment method within 5-7 business days. 

  Sincerely,
  Danika
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I re sold tickets for a soccer match through TicketMaster for a total of ****** on June 24. I provided all the information required to get the money sent to my account but after more than two weeks I haven't received the funds. I tried to contact the company but after waiting on line for much more than reasonable I stop insisting. I just want to be paid. I don't see other way to contact the company since they don't pick up the phone other than filling a complaint.

  Business Response

  Date: 07/07/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you haven't received the payout for your two listings. Our records indicate that we've tried to send the two micro deposits to your bank account to verify the bank account that you entered but they failed to go through as we were unable to locate the account. We suggest that you delete the bank account and add your debit card as the payout method. You will not need to wait for the two micro deposits as we are able to verify debit cards differently. Once the change is made, the payout will resume processing. 

  Sincerely,

  ******** *. 

  Consumer Support 

   

   

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Ticketmaster?Complaint Type: Service Issue / Customer Service?Date of Incident: July 4, 2025?Event: Club World Cup Quarterfinal Philadelphia Summary of the Issue:?I purchased tickets through Ticketmaster for the Club World Cup quarterfinal game in ************ on July 4, specifically selecting seats away from high-intensity sections due to the atmosphere I wanted to avoid. Ticketmaster unilaterally changed my tickets without asking for my approval. The new seats were in a supporter sectiona loud, aggressive area that I had deliberately avoided.Upon arriving at the stadium, we discovered our reassigned seats were already occupied. The individuals occupying the seats refused to move and created a hostile, bullying environment. Stadium staff were unable to assist, leaving us without seats or a safe place to watch the game we had paid for.Desired Resolution:* A full refund for the tickets due to failure to deliver the original purchase.* A written apology from Ticketmaster.* Review of policies so that ticket changesespecially to different sectionsrequire explicit customer consent.* Compensation or credit for the inconvenience and distress caused.This experience was unacceptable and avoidable. I am seeking accountability, resolution, and assurance that no other customer goes through this type of treatment in the ********* be clear, Ticketmaster reviewed the incident and stated the vendor ****** doesnt issue refunds. I believe Ticketmaster missed the point, they changed my seats without asking, the core of the issue and should take responsibility for my experience. My household (different accounts) have been a consistent customer over the years, spending money on tickets with them.Order Number: PHI/68-55069?Name: ******* ********?Email: ******************

  Business Response

  Date: 07/06/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  
  Ticketmaster is contracted to sell tickets on behalf of the individual Event Organizers. Our role is to provide the platform for ticket sales and follow the Event Organizer's policies. 

  The Event Organizer made some enhancements inside the stadium to optimize operations and ensure the best possible experience for fans. As a result of this, some fans were relocated to the same or better value tickets than the original seats that were purchased. 
  Our records indicate that the tickets on order 68-55069/PHI scanned into the event. If anyone was unhappy with their seats, they needed to bring it to the attention of ************** or the *********** so they could assist you while at the game.  

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23561167
  
  I am rejecting this response because:

  Ticketmaster unilaterally changed my assigned seats for the ******************* quarterfinal in ************. I received an email from Ticketmaster notifying me of the seat changebut with no option to decline or request alternatives. We arrived at the venue and scanned our original tickets, only to discover the new seats were in an unfavorable and undesired section, despite having paid a premium for better seats.
  The venue staff was unable to assist, and Ticketmaster refuses to take responsibility. They now claim the change was made by a third-party vendor, ****, yet it was Ticketmaster who issued the email and processed the changes. How can they speak on behalf of **** but refuse to be accountable? Ticketmaster facilitated the transaction, communicated the change, and offered no resolution. They must take ownership of this experience and provide fair resolution. In addition, all their communications are a poor example of customer service, including lack of an apology.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/09/2025

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention.  We issued a full refund for your order 68-55069/PHI on 8-JUL-25. The refund will go to the original method of payment used for purchase within 5-7 business days.
  
  We sincerely apologize for any inconvenience. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Thanks,
  Noel 
  Consumer Support Team

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Ticketmaster regarding the unauthorized downgrade of our ticket seats for WWE SummerSlam 2025, scheduled for August 2nd and 3rd at **************************** best friend and I purchased two seats during a special pre-sale window, prior to general ticket availability, in order to secure a premium seating experience with an unobstructed view of the ring. We took our time reviewing the MetLife Stadium seating chart and intentionally selected Section 101, Row 42, seats ***** to guarantee that experience.Without our consent or even a notice of reasoning, Ticketmaster reassigned us to Section 142, Row 27, Seats S5S6, which are significantly farther back, in a corner section, and with a partially obstructed and diagonal view of the ring. This new location is clearly a downgrade in both value and experience.We reached out to Ticketmasters support, only to receive a generic, copy-pasted reply that didnt address the substance of our concern. We were offered no meaningful solution, nor an opportunity to approve or dispute the reassignment.Let me be clear: we are not seeking a refund. We are loyal customers who have invested our time, money, and excitement into this event. All we are asking for is a seat upgrade equal to or better than what we originally purchased. It is disappointing to see early buyersthose who supported the event from the beginningpenalized by being moved to inferior seats.Our Order number is 51-52771/NY1, and our new seats are for both nights. Given the proximity of the event and the lack of meaningful assistance from Ticketmaster directly, we are requesting resolution through the BBB.We ask that Ticketmaster provide upgraded seats that reflect the premium experience we originally paid fornot as a refund, but as a fair and reasonable correction.Thank you for your time and consideration.

  Business Response

  Date: 07/02/2025

  Hello Gabriel,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 51-52771/NY1. I do apologize about the issue with you tickets being relocated. Unfortunately, we do not have any inventory to assist you with an exchange for tickets that would be closer to what you had originally purchased. So, I am gonna assist you with a one time courtesy refund on the service fees on the order for $173.90. 

  You will see the funds back on the credit card on the order, please allow about 5-7 business days to see the funds reflected. 

  Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.  

  https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team

  Customer Answer

  Date: 07/03/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23548288, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Gabriel Dejesus

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to complete purchases using my account. ********************** has placed a fraud code on my account. There has never been any fraud on my account. I have made several attempts to resolve this via phone and chat but I get nowhere.

  Business Response

  Date: 07/02/2025

  Hello Mailan,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related to the U103 error message you are receiving when trying to make a purchase on our website. Someone from our fraud team will be reaching out to you about the issue.

  Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by the Event Organizer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from the Site. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

  I am providing a link to our purchase policy so you can look over Section 11. Chargebacks and Other Refund Prohibitions. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23547689, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Mailan Curry

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/21/25 I bought tickets on a presale to the closest venue. I am in **, and I bought tickets to *******, as it was the closest venue at the time. The tour then addded *********** a few days later, and this is a material change. I would like a refund because they essentially changed a material term of the concert. If I had known there would have been ***********, I would not have bought the tickets.

  Business Response

  Date: 07/02/2025

  Hi Alexander,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I do apologize for the frustrations you have encountered with obtaining a refund for the show you purchased.

  I was able to cancel and refund order 13-23452/CH1. You should see the refund of $393.48 within 5-7 business days to the method of payment you used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  Melanie K
  Consumer Support Team
  
  

   

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23545831, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Alexander Lapoint

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to the **** Club World Cup tickets. I purchased 2 tickets for the quarter final game in ************ for 7/4/25. I paid a total of $442.70 or $221.35/ticket for section 222 (upper level) tickets in January 2025. Weeks leading up to the game, Ticketmaster completely stopped ticket sales for the upper level due to slow ticket sales. I then sold my tickets back to Ticketmaster in June 2025 for half the price ($227.80) losing $214.90 to at least get some of my money back. As of 7/1/25, original (not resale) lower level tickets (section 114 for example) are going for about $40/ticket. I feel completely scammed by Ticketmaster as there should have been automatic refunds for all upper level tickets once they stopped selling tickets and refunds for price differences for anyone who purchased tickets at the higher prices. The monopoly on ticket sales and dynamic pricing should be illegal when you cannot get full credit balance or cancel and get a refund like airlines and hotels.

  Business Response

  Date: 07/01/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy and Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: “We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.”
  

  Please refer to our purchase policy, linked below, for additional information:
  https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23543050, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Julia Pfeifer

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Ticketmaster regarding deceptive and unfair ticket pricing practices.On June 25, I purchased two membership pre-sale tickets for the G-Dragon concert through Ticketmasters website. The tickets were initially advertised at $505.50 each before tax. However, at the final step of the purchase process, the price suddenly increased to $1,239.04 more than double the expected amount, and they charged me $2,478.08 for 2 tickets. This appears to be a case of dynamic pricing, which Ticketmaster claims is beyond their control.After the purchase, I discovered that many other customers had experienced the same issue, with Ticketmaster releasing misleading or unclear pricing information during the pre-sale phase. Despite raising my concerns, Ticketmaster refused to issue a refund, insisting that they do not control ticket prices a claim that is both false and misleading, as Ticketmaster manages the platform where these pricing changes occur and benefits from the markups.This behavior is unacceptable. Ticketmaster should be held accountable for these misleading pricing practices and provide refunds to customers who were overcharged without informed consent.I have attached:The email confirmation of the overpriced tickets I purchased A screenshot of the standard ticket price for the same concert, for comparison

  Business Response

  Date: 06/30/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  
  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 

  
  Please refer to our purchase policy, linked below, for additional information:
  https://help.ticketmaster.com/hc/e n-us/articles/10465798887953-Purchase-Policy

  Sincerely,

  Meredith M. 

  Consumer Support 

   

  Customer Answer

  Date: 06/30/2025

   
  
  Complaint: 23535640
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Gia Tue Huynh

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025, I purchased a ticket for the Keshi concert at a price of $366.80, including fees, with every intention of attending. Unfortunately, my grandmother fell ill shortly afterward, and as her primary caregiver, I am now responsible for her well-being, making it impossible for me to attend the event. Understanding that life circumstances can change, I contacted Ticketmaster in hopes of finding a resolution for a refund. To my frustration, my attempts to communicate with your support team were met with significant difficulties. When I called, I was either left on hold indefinitely or unable to reach a representative at all. On the rare occasion I did speak with someone, I was met with indifferenceno viable solutions were offered, and my concerns were dismissed without empathy or effort to accommodate my situation. Given these circumstances, I am requesting a full refund for my ticket. I believe this is a reasonable ask, as I am unable to attend due to a family emergencya situation beyond my control. Many companies, including those in the ticketing industry, have policies in place for such exceptions, and I expected better from a service as prominent as Ticketmaster.

  Business Response

  Date: 06/30/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Unfortunately, we are unable to offer courtesy refunds. Also, our records indicate that you contacted **************** requesting a refund for different reasons. 

  Regrettably, refunds are not being offered for this event. Refunds are generally only offered if an event is postponed or canceled, or there is a major event change. Policies set forth by the event provider generally prevent us from issuing refunds. If you are unable to attend this event, we recommend transferring them to a friend/family member. Another option would be to post the tickets on a third-party site and use our transfer option to transfer the tickets to the buyer if the tickets sell.

  Sincerely,

  ******** *. 

  Consumer Support 

   

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Ticketmasters misleading marketing of Official Platinum tickets. On 6/25/25, I purchased two "Official Platinum" tickets for the *********** concert in ******, ** on September 3rd for a total of $1505.96. The tickets were significantly more expensive than standard options and were labeled Official Platinum, which, combined with their proximity to studio suites and the premium-sounding name, gave the impression that they offered some added value or perks.However, I later found out that "Official Platinum" tickets are just regular tickets. No perks, no upgrades, no difference at all from standard tickets aside from the significantly inflated price. This was extremely disappointing and felt deceptive.There is tiny popup during the checkout process that states: The Event Organizer has priced these tickets according to their market value. Tickets do not include VIP packages. Availability and pricing are subject to change. However, the wording is extremely vague and fails to clarify that the seats are otherwise identical to standard tickets (they only mention not being VIP). This information is also obscurely displayed and very easy to miss, especially when the website creates artificial urgency. These unfair tactics pressure users into rushed purchases, leaving little time to read fine print or question the value of whats being sold.I have since reached out to Ticketmaster on multiple occasions through calls, emails, chatbots, and *******, but have been denied a refund every ******* conclusion, I believe the Official Platinum label is intentionally misleading and exploits customers under time pressure. I am requesting a full refund or at least a partial refund equal to the difference between my platinum tickets and the face value equivalent. Additionally, I urge the BBB to investigate Ticketmasters practices regarding these mislabeled tickets.

  Business Response

  Date: 06/30/2025

  Hello *********,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 74-22801/PHI. We understand that youre looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs.

  However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
  

  Please refer to our purchase policy, linked below, for additional information:
  *******************************************************************************************;

  The information about the type of tickets you are purchasing is provided to you during the check out process. The information that the tickets do not include VIP package elements is also provided to you. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team