Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticket Master

  106 Isabella St Four Northshore Center Pittsburgh, PA 15212-5804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to book the tickets online, I had two tickets options I was struggling. And I tried to proceed one but failed, so I booked another seats, it proceeded successfully. But later I found out both my two order proceeded successfully. I tried to contact the representatives but they dont allow me to refund, its really hard to me to communicate with them and they just said I am not eligible for refund, but they dont mention the problem of their website issues. Im really frustrated about their refund policy and the way they deal with the situation, I only want my refund back. I really hope you could understand my concern. Thank you so much.

  Business Response

  Date: 06/29/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you had trouble during the purchase process. 

  We were able to obtain authorization from the Event Organizer to refund your duplicate order 46-39008/SEA. You can expect to see a full refund of $446.34 on your original method of payment within 3-7 business days. 

  If you experience an error in the future, please check your Ticketmaster account to see if the order went through before placing a second order. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 07/07/2025

  I'm contacting about case #********. I want to close this complaint, they solved the problem for me later, so I want to close it now, thanks

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2025, I purchased two tickets via Ticketmaster (Order #**-53776/***) for the BLACKPINK 2025 World Tour at ************ on July 13. The total amount paid was $699.90 ****** the time of purchase, my wife and I were not aware that she was pregnant. Now, she is over five months along and visibly pregnant. Her physician has strictly advised against air travel or long-distance trips due to health risks to both her and the baby. We are preparing for the birth of our first ****** and I cannot in good conscience risk her health for entertainment.I contacted Ticketmaster multiple times regarding the situation and explained clearly. Despite this, the customer service representative refused to issue a refund, repeatedly blaming the event organizers policy. No meaningful resolution was offered. They also declined to confirm the refusal in writing or provide a legitimate escalation path.Ticketmaster accepted my money, is the merchant of record, and now refuses to act ethically in the face of a genuine and unavoidable medical issue. This is not a case of changed plans or buyers regretit is a serious health and safety concern for our growing family.I respectfully request the BBBs assistance in resolving this matter and obtaining a full refund of $699.90 USD for the two tickets.

  Business Response

  Date: 06/29/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you can no longer attend your event. 

  Regrettably, refunds are not being offered for this event. Refunds are generally only offered if an event is postponed or canceled, or there is a major event change. Policies set forth by the event provider generally prevent us from issuing refunds. If you are unable to attend this event, we recommend transferring the tickets to a friend/family member. 

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought with a card a ticket which was declined and I tried 2-3 times and it was declined but I made sure after checking my bank app and they had not debited me after that I bought with another card and that was accepted but they debited me two tickets from that card and with the one I tried previously without letting me know and they debited the money and the moment I called they told me to call the insurance after I called them and they told me to call ticketmaster to tell them that they were obliged to do it because that same day without the 24 hours they had debited me that and I did it and they told me in each call that I would recover the money from a ticket that I used only one and not the

  Business Response

  Date: 06/28/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience this may have caused. We have refunded order #****-0654-7413-0181-6 in full. Please allow 5-7 business days for the funds to reflect your original method of payment used. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put tickets up for sale and Ticketmaster offered a sale immediately offer which was $280. I accepted because I was not feeling well the whole week and a concert would have been uncomfortable. They send me an email to put in my IRS information. I do. Then I log into the app and says that I will be paid out in 5-7 days. I log in today and see the tickets still in my account? I call them and they tell me that the tickets did show like the sale was pending but it did not go through. They never alerted me!! I never got an email and the app did not alert me either! This is a huge bug in my opinion. I think this is just straight up data fix problem on their website/ app. It should be automatic if a sale doesnt go through then alert the ticket holder!! So now I missed the concert and I am out $270 (original ticket total). Its ridiculous and your programmers need to do better. If youre selling on this app be very careful.

  Business Response

  Date: 06/28/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Our apologies for any inconvenience this may have caused. I see that your tickets were transferred to you (rather than purchasing your tickets from Ticketmaster), so Im unable to refund your order. If you paid someone else for your tickets, reach out and see if you can get a refund from them or if they offer other options. If the event cancels, postpones, reschedules or moves, and refunds are approved by the Event Organizer, we'll refund the original purchaser of the tickets.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase tickets to the *** concert on Dec 31st, New Years Eve. I entered my selection and after I paid I realized Ticketmaster inadvertently changed my ticket purchase to Dec 30th the day before I had originally submitted. I tried contacting them and they would not budge all though it was their system mistake.

  Business Response

  Date: 06/27/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  A full refund has been issued to order #**-13499/NV3. Please allow 5-7 business days for the funds to reflect your original method of payment used. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: #**-12309/PHI Event: G-Dragon 2025 Tour August 23, 2025 Seats: Section 134, Row 1, Seats 56 Amount Paid: $528.65 per ticket Actual Value: $247 per ticket Proof Attached: Screenshot of comparable seat priced at $247 Total paid: $1,057.30 Actual market value: $494.00 ($247 x 2)Requested refund: $563.30

  Business Response

  Date: 06/27/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 74-12309/PHI. Unfortunately, we are unable to assist with a courtesy refund in this case. The purchase total was agreed upon multiple times prior to completing the purchase. Per our purchase policy, all sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. 

  Please review the Ticketmaster purchase policy, which terms you agreed to upon completing this purchase, linked below:

  **************************************************************************************
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster facilitated the sale of heavily marked-up resale tickets for G-DRAGONs North America tour. These tickets were listed on their own platform at inflated prices significantly above face value, with no clear disclosure or opportunity for consumers to purchase at fair market rates.Desired Outcome:I am seeking a full refund for the tickets I purchased, and request Ticketmaster take accountability for enabling anti-consumer resale practices.

  Business Response

  Date: 06/27/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 

  Please refer to our purchase policy, linked below, for additional information:
  ****************************************** n-us/articles/10465798887953-Purchase-Policy

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, I purchased two concert tickets through Ticketmaster for the August 22 show. The total was $1,401.26 for two Official Platinum ********** access the presale, I followed the organizers instructions: purchased a $22 fan membership and completed a survey. Ticketmaster and the event organizer both promoted August 22 as the only show date. My friend and I prepared carefully for the presale and rushed to buy tickets under that assumption.However, Ticketmaster mixed overpriced Official Platinum tickets with regular fan club presale tickets, making it very easy to accidentally purchase marked-up tickets. The tickets I bought were more than triple the standard price.Less than 15 minutes after our purchase, the organizer suddenly announced a second show on August 23. That show had better seats available at a much lower price, around $400 total for two tickets. We were shocked and felt misled.We immediately contacted Ticketmaster support to explain the situation and request a refund or at least account credit. **************** was dismissive, repeated standard policies, and refused to help. Phone support disconnected before reaching a human agent, and live chat responses were robotic and ************ the time of our purchase, we were led to believe it was the only opportunity to see the artist. We acted quickly and paid a much higher price under false urgency. Now, the same tickets are worth far less and cannot be resold easily.We believe Ticketmaster and the event organizer created a false sense of scarcity to drive high-priced sales, then added a second date without warning. This is misleading, unfair, and a poor business practice.I am requesting a full refund of $1,401.26 due to the deceptive marketing and unreasonable handling of this situation. We did everything according to the rules and acted in good faith. I believe we are entitled to a refund or, at minimum, store credit.Thank you for your assistance.

  Business Response

  Date: 06/26/2025

  Hello Boyang,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 73-55716/PHI. I do apologize you feel misled. However, new dates for shows can be added or removed, this is not something that Ticketmaster has control of. The event organizers advise us about dates, ticket prices, delivery methods to have available for events. Looking over your order I do see that you were assisted by an agent with our Service Resolutions Team with a courtesy refund. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding tickets I purchased through Ticketmaster for the Post ************** Roll concert at ************* at ********* on June 15, 2025.The seats I purchased were located in the front row and were sold without any indication of obstruction. However, upon arriving at the venue, I found that the seats had a significantly obstructed view due to stage structures and equipment. There was no disclaimer or warning such as obstructed view or limited view at the time of purchase.When I brought this issue to ************** at *************, I was treated rudely and made to feel like a nuisance for raising the concern. I was then offered alternate seating 28 rows further back, which was a major downgrade from my original purchase and not an acceptable resolution.I submitted a formal complaint through Ticketmaster's customer support portal shortly after the event, including my order number and a request for a partial refund or credit. I receive an initial response that they would not entertain a refund so I contacted them again did not receive a response until I noted I would be filing a complaint wit the Better Business Bureau, however they still denied my request for a partial refund (50%). This experience represents a failure of service and transparency. I am requesting a partial refund or credit for the misrepresented seats and poor handling of the issue by event staff. I have documented the details and am happy to provide photos or supporting evidence.

  Business Response

  Date: 06/26/2025

  Hello Roman,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 40-34763/MTN. I do apologize about the issue with the view from your seats and the experience. A one time courtesy refund  of the service fees was issued back to the ****** account used to make the purchase for the amount of $108.40. 

  Please note that refunds were not available for this event.

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster has extreme unethical practices and the customer service is extremely poor. I went to purchase a set of tickets on presale and upon checkout my package changed along with the seating arrangements. I immediately (within 10 minutes) called to inform them. I actually wanted the HIGHEST ticket option but they refused to upgrade my ticket or cancel the current tickets so that I may order the correct ones. I was informed to wait until it goes on sell to the general public, however, we all know that this will cause in increase grandly to the ticket purchases as they will be reseller prices. Ticketmaster thrives off of hidden fees and inflation. I am extremely disappointed in the technical process as well as the lack of customer service.

  Business Response

  Date: 06/26/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  After further review, I have confirmed you have purchased VIP tickets. Unfortunately, we are unable to process an exchange within the same order for VIP tickets. New tickets/packages must be purchased online with confirmation from an agent. If the new tickets are of equal or greater value, then we would process a refund on the original order. Apologies for any inconvenience this may have caused. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23522564
  
  
  
  I am rejecting this response because: it’s unfortunate that I had to take such extreme measures to get a response and some true assistance. I have been waiting for a call back/reply since 10:30AM. At 4:57PM I received an email that I can exchange the tickets, however, the Meet and Greet VIP tickets that I was expecting to purchase are no longer available. The platform should not be allowed to just change tickets/packages during the process of checking out especially when tickets and purchases are nonrefundable. No way that I started at Row G, to J, and landed with M. I did NOT select those seats and they were instead a suggested alternative with VIP tagged on. The titles are very misleading especially when you create a sense of urgency by only allowing a 5 minute hold on seats. 

  
  
  
  Sincerely,
  
  
  
  Juliette Pridgen

  Business Response

  Date: 06/28/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  When purchasing tickets, you are provided with the seat details both when selecting tickets as well as when checking out. If the tickets selected were not to your liking, you can release the tickets and purchase your preferred seats. 

  We can still assist with an exchange if you wish. However, they still must meet the exchange requirements. Please note, tickets are on a first-come first served basis. If the desired tickets are no longer there, we can review alternate options. Apologies for any inconvenience caused. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/30/2025

   
  
  Complaint: 23522564
  
  
  
  I am rejecting this response because:
  
  As previously mentioned, this was time sensitive. You only allow a certain amount of time to checkout one seats are in the cart. In my anticipation and FIRST review of the seats selected I proceeded, at which points an alternative option was given because my seals were no longer available. The titles of the packages being so closely related (VIP MONICA) leaves room for error. 
  

  the package is no longer available nor is it available for add on. 
  
  
  Sincerely,
  
  
  
  Juliette Pridgen