Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticketmaster Corp

  2 International Plz Ste 300 Suite 300 Philadelphia, PA 19113-1514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As per Ticketmaster's website, "After we validate your taxpayer information, we'll deposit your payout typically within 7 days after the event." I did exactly this, following their instruction, and received a confirmation that they had validated my information. Their next step in the selling process was depositing two small amounts into my banking account and I would enter those back in for further verification of my direct deposit information. The event was on July 16th, and I never received those small deposits nor the money that should have been received for the tickets themselves. My boyfriend and I are owed close to $170 from Ticketmaster and cannot get ahold of their representatives. It is really frustrating that we used their business to sell our tickets and have not been given the payment for the tickets that ended up selling on July 5th.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/28) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to********** directly via the email address present on this BBB complaint to provide assistance with the order in question.
  
  Michael D. Ticketmaster Consumer Support

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay I ordered a ticket for Masked Singer National Tour 2022 back in April 2022 for July 8, 2022. The ticket was $54.54. I went to the event on July 8, 2022 to attempt to use the ticket, and couldn't because the ticket checker told me that the ticket had to be updated. So, they gave me another ticket, which was free. I contacted ticketmaster online about an refund, and they told me they couldn't refund me. I told them that the ticket wasn't used, and they gave me another ticket. I want my refund back for the ticket I could not use.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ******,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  I do apologize for any frustrations you experienced at your event.
  
  I have provided a refund for your order. You should see the refund of $54.55 with in 3-5 business days to the card you used at the time of purchase.
  
  Sincerely,
  Melanie *****
  Consumer Support - Specialist
  
  
  Consumer Response /* (2000, 7, 2022/08/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the response. Thank you for settling the issue.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund for several purchases I recently made from Ticketmaster. I have been unable to contact Ticketmaster via phone or email. They have made no attempt to communicate changes to their shows, even though they have all of my contact information and charge large service fees for each transaction.
  
  Firstly, I purchased tickets for The Weeknd/Doja Cat in Seattle on August 25, 2022. Doja Cat canceled her appearance on the tour - i only bought the tickets to see her. Ticketmaster did not notify me of any changes. This is close to a bait and switch situation. Please refund my money for the following tickets:
  
  Order #
  
  *********************
  
  Order #
  *************
  
  
  Second, I bought resale tickets through Ticketmaster for the Portland, Oregon performance of The Masked Singer Live on or around July 21. When my daughters, my niece and I went to attend the show, the theater was empty. The show had been cancelled. Clearly Ticketmaster should not have allowed the sale of those tickets since it knew the show was cancelled. I will expect a full refund for the following tickets:
  
  Order #
  
  *********************
  
  Thank you. If you have any questions, please contact me at ********************
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  
  I apologize for any inconvenience. We have processed a refund for order ********************* you will see your refund of $250.99 back on your card in 3-5 business days. Regretfully as Doja Cat is not the headliner but a supporting act, the event organizer is not allowing refunds.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *******

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on December 20, 2019. For a comedy show called impractical jokers order # is
  ************ the cost of the tickets was $320.80.The show was rescheduled for the first time on 6/18/2020. Then the show was rescheduled again on 7/19/2021 the second time. Then on 10/6/2021 the event was canceled I have been trying since then to get a refund. I keep explaining the issue and still nothing has changed. I would really like to just talk to someone and maybe then it can get resolved. However the dont have any customer service representative to speak with. Futhermore all of the numbers to contact them either dont work or just disconnect you after dialing. I called thier corporate office and the receptionist transfered me and then the call was disconnected. After i called back again it went to voice-mail. I left a message but still no return call. My email and online chat keeps ending with the same result and respose that a refund was sent in Oct 2021 however my discover credit card company that the refund was sent to said that at that time the card number was no longer valid. Due to a fraudulent charge that occured around 5/18/2020. So that means the refund never went through and was kicked back. Discover also informed me they closed and purged the account to make room on thier servers.My credit card company has informed me that I can just give them my current credit card number and have ticketmaster issue to that credit account. I would be fine with that. Please will someone help.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you cannot locate your refund. We have checked with our finance team who has confirmed the refund was not returned by Discover. That means they accepted it. They need to locate it and pay you. I am sorry for the run around you have been receiving but had they actually returned the funds we would have processed a check for you.
  
  There is nothing we can do on our end since they never returned the funds.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  Dain
  Consumer Support Specialist

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to an event in November 2021. The event was postponed once. Then officially cancelled. I was notified via email on June 29th. I contacted Ticketmaster repeatedly via their app in the last month. Was told the refund takes up to 30 days. Then I was told I was refunded on 7/6/2022 to a visa card ending in 4 digits that I never used. I have multiple credit cards listed in my app and none end in the digits they referenced. I am unable to speak with a live person and I continue to get the run around and wrong info given via their app. I am due $195 refund. Please help!!!
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/28) */
  July 28, 2022
  Via BBB
  Complaint #********
  
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  We apologize for the confusion. **********'s order was refunded on July 8, 2022 in the amount of $195.00. The last 4 digits it shows of the credit card, is not the actual last 4 of the paying VISA credit card but a digital token for safety reasons. We cannot see the last 4 of the actual card. Please have ********** check her bank statement around the time of the refund to track her funds.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  LaShawna *******
  Consumer Support Specialist
  
  
  Consumer Response /* (3000, 7, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was NEVER refunded by Ticketmaster to ANY ACCOUNT. I obviously checked all of my accounts associated with my Ticketmaster account and would not have contacted BBB if I in fact, received a refund. I would like to see a detail of the refund, the exact account number/credit card number, the name on the account that was refunded and the credit/merchant transaction number because clearly, Ticketmaster refunded the wrong account (if it was actually refunded). As of today, I am out $195 and I will not give up. This is criminal.
  
  
  Business Response /* (4000, 9, 2022/08/03) */
  I have reached out to our finance team for a reference number for the deposit. Once I receive the reference number I will be in contact with the customer.
  
  Thanks,
  Robin
  Consumer Support Team

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to concert featuring IDLES at Fillmore Detroit on September 4th at 7pm. The tickets were purchased on the Ticketmaster App using a credit card. However the login information for the app apparently does not match the login that I entered to purchase the tickets. I have no access to the tickets, which must be accessed through the app for entry to the venue on the night of the event. I have not found on the app or internet searches anyway for me to access the tickets. i would like Ticketmaster to correct my login information so that i may access the tickets for entry on September 4th or furnish me with physical tickets to gain entry to the event. Any help would be greatly appreciated.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/28) */
  Hello ******,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  I do apologize for the frustrations you have encountered with accessing your tickets.
  
  I show that you used the email address of ******************** when accepting the tickets that were transferred to you for the show.
  
  The order number is ***********. You can log into Ticketmaster.com from your web browser on your phone with that email address and the password you created to obtain the tickets. You do not have to use only the app for entry.
  
  You did not purchase the tickets directly from Ticketmaster, they were transferred to you from your point of purchase. The delivery method can not be changed.
  
  Sincerely,
  Melanie *****
  Consumer Support - Specialist

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four tickets from Ticket Master, order #************ on 4/23/22, $331.60, for July 14th, 2022, The event was canceled five days prior to 6/14/22. This was a direct purchase from Ticket Master and their cancelation ploy in this case states refunds will posted to the credit card within three days of cancelation. I have submitted a refund request on June 26th and still no refund.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 7, 2022/10/23) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. I reached out to our Charge Back team and they have confirmed your refund was not bounced back to Ticketmaster.
  
  Please contact the bank that issued the card of purchase and present them with the ARN# ***********************. If they are unable to assist you then please contact the customer service number that can be found on the back of the card of purchase and present them with the ARN# ***********************.
  
  An acquirer reference number, or ARN, is a unique number created in credit or debit card transactions when it transfers from the merchant's bank through the payment processor, and to the cardholder's bank. These unique digits make your transaction traceable so if an error occurs with the bank or merchant accounts, the information can be found. ARN is assigned to the credit card transaction as it moves through the payment flow. So if a refund appears to be delayed or missing, the unique number can be used by your bank to help trace the refund.
  
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team