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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ticketmaster Corp has 64 locations, listed below.

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    Customer Complaints Summary

    • 10,750 total complaints in the last 3 years.
    • 3,377 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received STING commemorative tickets from Order************* NUMEROUS emails on this. It has been almost a YEAR of communication. They need to refund $180 that I paid extra for these tickets or this is FRAUD.
      In addition, I have not yet received VIP merchandise from order ************* I am doubting I will ever receive this.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/19) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your commemorative tickets. I have sent off for a copy of your order. Once we receive a copy of the order we will be able to refund the price of the ticket. I have sent a request for your merchandise for Ringo Star. The VIP department will be in contact with you concerning your merchandise.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a group we purchased 9 tickets for a Toby Keith concert scheduled for July 28th at the Ohio State Fair. On June 12, 2022 the concert was cancelled by the artist due to a medical condition. Ticketmaster advised they were awaiting funds from the event organizer and it has been past the 30 day refund expectations that were set. We can't reach a live person at the business, we have reached out to the Ohio State Fair who told us that they should be almost finished with refunding patrons. Yet Ticketmaster still claims through an automated bot because you can't get a live person that they are awaiting funds from the event organizer. I have also emailed the group representing the artist who said they didn't know anything about refunds. It's unacceptable that there is no way to contact Ticketmaster other than a chat bot to get answers.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/19) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I have been in direct contact with the customer to obtain the order number so I can provide a refund for her order. Once she responds, I will issue the refund.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-24-21 I purchased 2 tickets through ticketmasters mobile app. (Posted to my checking account on 12-27-21) for the Chris Stapleton concert in Chicago, Illinois on 7-23-22.. Ticketmaster order number ***********.. The total amount for the 2 tickets was $567. 06.. Ticketmaster was supposed to mail me hard tickets in the mail & have failed to do so.. I have made several attempts to connect with ticketmaster I have gotten less then desirable or professional results. I live in Baltimore & have planned a whole vacation around this concert..

      Business Response

      Date: 08/01/2022

      Business Response /* (1000, 5, 2022/07/19) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your tickets. I can not locate an order for you. The order number provided is not a Ticketmaster order number. Please check your bank statement to see who you purchased your tickets through and contact them directly.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

    Ticketmaster Corp is NOT a BBB Accredited Business.

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