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Business Profile

Apps

Lucky Day Entertainment, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lucky day is an app where you earn tokens from various task. You can redeem for gift cards or PayPal. I reached ******* tokens for a $200.00 Amazon card on 2/4/24. An email was sent to me claiming once I hit the claim button I'd get a code in one business day. When I hit claim I either get invalid or site can't be reached. I did two support this tickets and they have not reached out. I've tweeted and no response. I had the tokens refunded and tried again to get my card and I can never claim.

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Played games on there application and did offers to receive rewards and still haven't received any payment I summited a request to collect my reward which was supposed to be sent to my PayPal account the amount owed to me is $18.50 I summited the request on 01/11/2024 says it will take 7 business days to process and to send the payment and if I haven't received my payment or reward within 30 days to contact them and I have tried multiple times to contact them with no response the order #******

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lucky Day has many apps, one of which is Bingo Stars. I have played on this app for several months now. They offer daily tournaments, one of which is "Jackpot" where you pay $1 to play and then $2.50 or $5.00 to play a second time (depending on the day Mon-Thu, the purse is $250, so the reentry fee is less; on Fri-Sun, the purse is $500, so the reentry is $5.00). I have placed in the top three many times, netting over $1,000. I have also contacted support many times to report bugs and suspect scores, to include explaining why the scores were unobtainable. A few months ago, two of the daily tournaments, to include the "Jackpot" tournament, stopped appearing on the list of options in the lobby on my account. At first I assumed that the tournaments were suspended to fix the glitches I was reporting. But after a few weeks, they still did not appear. I asked a friend, and he said he could see one of the daily tournaments (he is not at a high enough level to have access to the "Jackpot" tournament, just the beginner ones), so it is not the case that the tournaments have ceased. I have emailed the support email, which I have been using for NUMEROUS exchanges, and have been ignored. I submitted a new ticket through the app, and that has been ignored. My account, as of today, as not been closed (I know what happens then, as it was once when my kids were trying out the app...apparently two people cannot play the app at the same location. After a warning, my account was reinstated). I have REPEATEDLY stated in my emails that I am willing to provide video evidence of ALL my wins and provide a DETAILED explanation as to how I was able to attain the score I did WITHOUT CHEATING and to point out where others failed to optimize their scores. I am very confident that the players who consistently were losing to me by 5, 10 or 15 points have accused me of cheating, and I am happy to justify my scores.

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was added by a child under age child by mistake and it says to add a pay pal so I created pay pal and it still wont release my money nor respond to emails. It dont let you remove your card when added to play the free games

  • Initial Complaint

    Date:12/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed this company with 3 times no response in over 1 week and a half. I still have not received my winnings or a reply email. When you have access to peoples bank info and they are expecting money this is very unacceptable. They have no problem deducting money and will take it from my account within seconds. There is no phone number to reach customer service. Based on the other complaints submitted i read, this is the same and i hope this is resolved immediately. thank you in advance. This company should be ashamed of their services.

  • Initial Complaint

    Date:08/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won $50 dollars already had a credit of **** which brought my total to $5**** on June 11 2023 my PayPal payment has not been received . I have emailed them at least 100 times with no response.

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order to cash out $11.00 on 6/08/2023. Order number #******. The reward was to be sent to my email. Unfortunately, it has been around two months since I haven't received my cash. The given estimate for the maximum processing time was 7 business days.

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won $100 playing this app on July 1st, 2023. The app says payment will be made within seven business days. I never received payment. I've attempted to contact them twice with no response.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won 100 USD on lucky day app and I have not received payment and no help from support

  • Initial Complaint

    Date:06/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I FINALLY won enough to cash out. Waited the required 7 business days and they still have not paid. This is the second time I have had this issue with Lucky Day

Lucky Day Entertainment, Inc. is NOT a BBB Accredited Business.

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