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Business Profile

Audio Visual Equipment

Yamaha Corporation of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Yamaha Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an expensive CD Player-$950- that cannot be repaired. We have been sending the unit back and forth and Ive taken it to the local authorized repair shop 2-3 times. Each time they give it back telling me its repaired and each time it will not work. They want my to send it back to ** again. This has been going on since August. I maintain it cannot be repaired and keep getting the run around.

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boat motor blew, Yamaha fixed it in 8 months, Then boat sank after repair, Yamaha promised new boat and lied constantly to get me to not fill with insurance. They will not do anything they ************** does'nt know local laws. Georgia is a paperworkless state and they sent originals to me, didnt make copies say they dont have copies. so now paperwork lost in the mail when only copies was needed to begin with.

      Business Response

      Date: 05/06/2025

      Hello, Mr. ******** - 

      Thank you for reaching out and I apologize for the experience you have had.

      At this time, I have to direct you to Yamaha Motor Corporations Marine Customer Support at ************** for assistance. You have reached Yamaha Corporation of America, which handles all musical aspects of the Yamaha line of products.

      Again, I apologize for the experience and appreciate your patience.

      Thank you for being the best part of Yamaha,

      Sincerely,

      **** ****
      Manager, National Customer Support
      **********************

      Customer Answer

      Date: 05/06/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ********

       

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Yamaha Corporation for mis***resenting an accessibility feature on their Genos keyboard, leaving me with a $4,000 instrument I cannot properly use due to misleading advertising. As a blind musician, I purchased the Genos based on Yamahas marketing of the Voice Guide feature, which was advertised as an accessibility tool. However, once tested, I found that it does not function as advertised, making the keyboard nearly unusable for blind musicians. Accessibility Failures in the Genos: 1. Touchscreen auto-activates icons upon touch, preventing proper navigation. 2. Voice Guide fails to read key information, such as expansion pack file names. 3. No option to route Voice Guide to headphones, making it unusable for live performance. I contacted Yamaha multiple times, but each attempt was met with dismissiveness and blame-shifting, including: - A customer service agent (*****) who interrupted me and failed to document my case properly. - A live chat agent (******) who claimed to add notes but did not. - A Yamaha tech (*****) who gave an irrelevant response, proving my case was mishandled. - A regional Yamaha *** who implied blind users should be grateful that Yamaha attempted accessibility at all. Yamaha refuses to issue a refund or exchange, claiming its the dealers responsibilityyet this is a software failure that only Yamaha can fix. Resolution Requested: 1. A firmware update or fix to make Voice Guide functional. 2. If no fix is possible, a refund or exchange. 3. A formal acknowledgment from Yamaha that Voice Guide is currently non-functional. Yamaha should be held accountable for misleading accessibility marketing and failing to resolve a valid issue.

      Business Response

      Date: 03/31/2025

      Hello - 

      Due to ongoing legal proceedings, we will not be responding through the BBB channel. 

      Thank you and please let me know if you have any questions, 

      **** ****

      Manager, National Customer Support

      **********************

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yamaha is not honoring warranty terms for a defect of its product, a home theater system receiver which every hour or so cuts out in audio for a second. From a call with TAPS (the repair service Yahama sent the Audio receiver to) last week, they shared they could not replicate the problem (I've replicated it many times and provided video proof), they had previously changed the *** of the receiver (when it was sent for repair the 1st time) and this time just did a factory rest (which I've done several times, along with changing HDMI cables) and shipped the unit back to me. I received the unit yesterday, set it up today and played a 1080p movie on Tubi and the audio drop outs continue. The unit still is defective and a new receiver has not been received by me nor has any info on what's to happen has come to me. Yamaha has been ignoring my emails. I've now come to learn after buying that for several years, Yamaha has sold these units with this defect. This new model still has defect - this is fraud.

      Business Response

      Date: 02/25/2025

      Hello, ******* - 

      Thank you for reaching out regarding your concerns.
      We apologize for the experience and appreciate your patience during this time. We will have someone reach out to you shortly to set up your current receiver for return so we can ship you out a new unit, right away. 
      Again, we appreciate your patience and thank you for being the best part of Yamaha.

      Sincerely, 

      **** ****
      Manager, National Customer Support
      **********************


      Customer Answer

      Date: 03/01/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ****

       

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a trumpet from Bandwagon and Music repair. They advertised a huge sale on trumpets but I saw no evidence that the trumpet was discounted. Nevertheless, I still purchased at the regular ticketed price. Upon check out, they gave me a form to redeem a $50 rebate as part of the advertised sale. I submitted my receipt of sale to Yamaha per instructions on the rebate. Yamaha tmrejected my submission citing I wasn't the person who purchased this trumpet. I contacted them back to let them know I purchased it for my 14 year old son, so his name is on the receipt along with my payment in my name. They responded that they are investigating the purchase. They have been investigating for over a month now. I emailed several times asking for a status and they keep saying they are still investigating. I provided a copy of the receipt with my payment information along with the trumpet serial number proving I paid for the trumpet at the store. There is nothing more to investigate. I am seeking the $50 rebate they advertised

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a portable Yamaha thr 30 ii battery powered amplifier from the dealer, Musicians Friend, in April of 2024. I was extremely busy at the time of purchase and the unit went unopened in original packaging for 2-4 months. After opening the unit I rarely used itmaybe 3-7 times. A few weeks ago the unit powered on by itself and the battery ran until it was deadit would not turn on after that. I contacted Musicians Friend regarding a product warranty and was told to contact Yamaha directly. I contacted Yamaha directly and they provided only 2 shops for repairone was rude when I called, the other never (until this day) returned the voicemail that I left because they did not answer my call. I attempted to have the repair done by sending the unit to the national service center for Yamaha, but they would not accept my P.O. Box for shipping purposes, so after much back and forth I ended up bringing the unit to the 1st local service provider (the company that was rude). I dropped the unit off to them several weeks ago for servicetoday I was contacted by them with them stating that they could not cover the repair under warranty due to drink spill in the unit. I expressed to the shop person that I have barely used the unit since purchasing it and definitely never ever spilled a drink in ittherefore drink spill was impossible. The person insisted that the damage was drink spill and therefore refused the repair under warranty and wanted to charge me $276 for something that should be warrantied. I never spilled a drink on the unit and I feel that I am being conspired against by Yamaha and the service provider to siphon more money from me to either purchase another unit or to pay out of pocket for repairs. This whole situation is truly disturbing because Yamaha is such a big and trusted name that I cannot image why they would do this to a paying customer. I paid $500 for the unit to break within a handful of usesand then to be accused of drink spill

    • Initial Complaint

      Date:09/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** indicated that Yamaha is the enabler/coddler/handler of the sleaze Tomplay in the **. Tomplay is a senior citizen SCAM specialist.The scum at Tomplay amorally put a fraud alert on my credit card because I cancelled an order when it pulled a bait and switch. It gave deceitful info and then rendered my credit card useless to protect its satanism.The US phone number ************ is as much of a fraud as Tomplay is.

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Yamaha RX- V581 receiver. While in warranty I had my unit in for repair. I am a disabled veteran and live alone with my service dog.On 2 others occasions I had my Yamaha receiver again in for repair. Between Covid and surgery I was confined to bed and unable to use my receiver. Now on 8/15/24 I turned on my RX-V581 after 8 months. My unit went on for 5 minutes then shut off . When I contacted Yamaha I was told i would have to pay for shipping ($80.00) and all parts needed. Parts could be hundreds.This would be the 3rd time in for repair. I was sold a defective receiver by Yamaha.This is no way to treat a disabled veteran and a senior citizen on a fixed income.

    • Initial Complaint

      Date:08/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Yamaha receiver for $175. The remote requires batteries R6-AA. These batteries are zync oxide batteries and haven't been available to purchase for several decades. Normal AA batteries are longer and won't fit in the remote.

    • Initial Complaint

      Date:07/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/10/24, I ordered a Yamaha Stereo Receiver through Impact Audio/Video, *************************************************. On 05/29/24, the receiver was installed by Impact: Text Message: Good ****************, *** from Impact Home Technology sir. **** reconfirming our appointment set for tomorrow morning, Wednesday 5/29/2024 (9-10am arrival window) at your Salisbury home. On 05/30, my BRAND NEW, OUT OF THE *** Receiver began having issues: Text to Impact: Hey ***! I turned my system on and I have no sound! Tuner, Roku or ******** FYI: Every 2 minutes or so the receiver has "PLEASE WAIT" come up on its screen. They can't help me until noon tomorrow. Are you possibly anywhere close? The issues were intermittent. ****** kept trying to remedy the issues, culminating in sending an expert on 06/26/24. The expert tried updating the receivers hardware twice, with Error Messages both times! The expert got on the phone with someone from Yamaha, and was told to send my receiver back to it to be repaired: Email from Impact expert: Hey ***, During the appointment today, I deemed that your Yamaha receiver is defective. I will get this to our coordination team to follow up and help schedule the appropriate next steps. I DO NOT WANT THE RECEIVER REPAIRED! I WANT IT REPLACED! The receiver I was sent WAS DEFECTIVE, OUT OF THE ***! I do not want to be waiting, who knows how long, for the DEFECTIVE receiver to be repaired! Yamaha should be shipping a new receiver to Impact, from headquarters, fresh out of production, to be installed IMMEDIATELY, so I can FINALLY enjoy my receiver without issues!

      Business Response

      Date: 05/08/2025


      Hello, Mr. ********

      Thank you for reaching out and I apologize for the experience you have had. 
      If you are still experiencing issues with the receiver you purchased, please contact our Customer Support Team at ************ where we can assist further.
      Again, I apologize for the experience and appreciate your patience.
      Thank you for being the best part of Yamaha,


      Sincerely, 
      **** ****
      Manager, National Customer Support
      **********************


    Yamaha Corporation of America is NOT a BBB Accredited Business.

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