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Business Profile

Audio Visual Equipment

Yamaha Corporation of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Yamaha Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yamaha Corporation of America has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my yamaha r7 off early with an agent over the phone for the full payoff amount. Shortly after my automatic bill pay, paid on the account that was already paid off because of the payoff I had already paid. This means my account was -$350 which was reflected on my online account. They then closed my account because I paid the bike off and now I have no access to my account number or any proof that it was in a negative balance. I called the phone number twice and both agents told me to "just wait" and it will be mailed. This was over a month ago. I need my money. I have bills to pay. Leaving a sour taste in my mouth with yamaha.....give me my money back!

      Business Response

      Date: 06/06/2024

      Hello, ****** - 

      Thank you for reaching out and I apologize for the inconvenience you are experiencing.

      While you have reached Yamaha Corporation or America, you would need to reach out to Yamaha Motors regarding this issue. Below is the contact information to get you started:

      Yamaha Motor Corporation ****************** **************

      Thank you and have a great day,

      ******************;| Manager, National Customer Support
      **********************

      Customer Answer

      Date: 06/08/2024

      The refund for the check was in my mail box 2 days after submitting this complaint so thank you for the info. The complaint is no longer needed.

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to getting yamaha support for product rx4va but I am getting abused throughout last few days:- asking irrelevant question and misplace question:code on the screen which does not exist.where the internal error being displayed? when this already been communicated and screenshot been shared. Based on these, it seems I am dealing with customer support who does not know about their product and it is causing delay. - Now they are physically asking me to travel from my whatever local area (******* area in my case) to *********** area to bring unit for repair.Other option is to ship but asking for store receipt when I supplied them serial No.No customer expects to keep store receipt for purchased more than a year ago. That is where the serial No. is used when I deal with RMA with other manufacturer, but these cases and misadventures above with Yamaha support shows, they are not inclined to service the product but putting heavy burden on my as a user to delay/restrict their faulty product. I am asking for full refund of this product and return the product altogether for the *** value, which is 600$ plus tax also add'l 5000$ for causing knowingly a heavy burden on servicing the product. "Hello Guyen,Thank you, I have 2 options for you to get this serviced you can bring it to this ************************* **************************************************************************************************************************** Tel: ************** or we can ship it if we ship it, I will need the receipt for the ***V4A. ************ "Hello Guyen,Ok, can you tell me where do you see Internal error? ************ "--------------- Original Message ---------------From: ***************************** [******************]Sent: 5/14/2024 3:15 PM To: *********************************** Subject: Re: Yamaha Electronics Support Case #******** [ ref:!00D300F1z.!500PZ0BLyG8:ref ] i only saw internal error, however i will check again this evening nad get back. What is the warranty period on this model? thx On Tue, May 14, 2024 at 2:54?PM Yamaha Support <***********************************> wrote: Hello Guyen, Thank you for contacting Yamaha Support, I am sorry you are having issues with the Yamaha ***V4A, can you tell me when the Internal ERR code comes on when you turn of the receiver and this appears on the little display. ************ "

      Business Response

      Date: 05/21/2024

      Hello, Guyen - 

      Thank you for reaching out and I apologize for the issues you are experiencing with your Yamaha receiver. 

      It looks like our Customer Support Representative was able to coordinate with you to send you a box and packing material so we can have your receiver shipped to our regional service center. Please follow the instructions that were sent by our representative to ensure the shipment arrives at our service center, safely. 

      We appreciate your patience during this time and thank you for being a valued Yamaha customer. 

      ******************;| Manager, National Customer Support
      **********************

    • Initial Complaint

      Date:04/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yamaha Support Case #********ref:!00D300F1z.!500PZ08aX7M:ref I've been trying for over 3 months to get my $50 rebate for a clarinet I purchased on 12/31/2023.So far, the only support I've received is Dash Solutions telling me to contact Yamaha and then Yamaha telling me to contact Dash Solutions. This circle has made at least 6 revolutions since I've attempted to get the rebate resolved. The terms and conditions of the rebate state the date of purchase is one of the requirements and it must be in stock. The invoice I submitted shows that the purchase date is 12/31/2023. It was in stock and shipped on 01/03/2024. They are denying the rebate since it was not shipped by 01/02/2024. January 2 was a legal holiday and no shipments could be expected on that date. Nowhere in the terms and conditions state the product must be shipped by that date. The run around they are giving me is frustrating. All I want is my $50 rebate.

    • Initial Complaint

      Date:04/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed 2 Personal watercrafts through this company in March of 2023. I have my payment set up with my bank (***** Fargo) to automatically pay my full payment amount every month. I have had no problems until February of this year (2024). Suddenly Yamaha ********* Services added a late fee and interest to my statement. I called their "cardholder services" to inquire why these charges were added. They stated my payment was late. I told them I had proof from my bank that the payment was sent on time and asked them to remove the fraudulent charges. They have not done anything to remove the fraudulent charges and claim my account is "past due"

      Business Response

      Date: 05/21/2024

      Hello, ******************** - 

      Thank you for reaching out and I apologize for the inconvenience you are experiencing. 

      While you have reached Yamaha Corporation or America, you would need to reach out to Yamaha Motors regarding this issue. Below is the contact information to get you started:

      Yamaha Motor Corporation - Marine Customer Support: ************

      Thank you and have a great day,

      ******************;| Manager, National Customer Support
      ********************** 

    • Initial Complaint

      Date:04/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Yamaha Clavinova CVP-503 in Sept 2010. Serial #: *********, Product Id: *******%***************** for $6000.00. Since the beginning of this year, I dont hear any sound when I switch it on. Sometimes it does turn on and when I play it just freezes.I contacted a local licensed Yamaha technician who said the problem was with the mother board. I contacted Yamaha service who said that the part is not available. I asked them to escalate the issue and offer a better resolution, but am without luck in getting any response.So now I am stuck with a 6K investment, with no option to fix it.Given the size of the investment, it is only fair that Yamaha offers me a replacement piano if they do not have the the part in stock.

      Business Response

      Date: 06/12/2024


      Hello, *******
      Thank you for reaching out and I apologize for the experience you are having with your Clavinova.
      Unfortunately, currently, the part you are requesting is not available and there are not any recommended replacement options at this time. I apologize for the inconvenience this may cause.
       We appreciate your understanding and thank you for being a valued Yamaha Customer.
      Thank you,
      *****************
      National Customer Support Manager
      **********************


      Thank you and please let me know if you have any questions,

      ***************** | Manager, National Customer Support

      **********************

      Customer Answer

      Date: 06/12/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yamaha offer a rebate when buying electronic cello svc 210 rebate was place on dec 2 2023 and now they said they never got . I have proof that they received they send confirmation that they got the information the send day .still not rebate honor

      Business Response

      Date: 02/08/2024

      Hello, ************** - 

      Thank you for reaching out regarding the issues with the rebate you are looking to redeem. All rebates are handled by a specific division, and I would encourage you to reach out to inquire about the rebate status. Please contact our Yamaha ************************ at ************** and they should be able to assist with any questions you may have.

      Thank you for your patience while we work to resolution and for being a valued Yamaha Customer.

      Have a great day

      ******************;| Manager, National Customer Support

      Yamaha Corporation of America


    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon hitting the on button on the factory remote, the picture came on and the audio for seconds via the ***V585 then the audio only turned off. I then hit the remote on again and the same thing happened. Thinking issue with remote I push the on button on the unit and same thing happened audio shut off. Now I read troubleshooting section in the manual, which states after 3 attempts the systems locks up and red light blinks. I contact customer service to find out its out of warranty and I need to mail to the closest service center which is 800 miles away.There are no consumer warnings anywhere in the manual.This is unacceptable Me the consumer did nothing wrong, except trying to turn on the unit and doing it 3 times.I

      Business Response

      Date: 12/07/2023

      Hello, **************
      Thank you for reaching out to us regarding your Yamaha receiver. I understand you have contacted us for assistance, and we were unable to assist due to expiration of your warranty. We value you as a Yamaha customer and are willing to extend your warranty coverage to cover parts and labor regarding the repair of your unit. Should you choose to accept the offer,please feel free to reach back out so we can work to get the issue resolved as quickly as possible.

      Thank you for your patience and understanding,

      *****************
      Manager, National Customer Support
      **********************

      Customer Answer

      Date: 12/08/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my yamaha ***** receiver has a 5 year warranty and i have had it ibn the repair shop twice for usp ort failing to reconise my usb flash drive each time my receiver was returned to me the usb port worked for a few weeks with np problems and then for no reason it started displaying no device i found out it keeps doisplaying no device because the usb port is loose and will not secure the usb flash drive tightly i have a yamaha v6 receiver that has the same problem **** usb port and yamaha says the repair is fixed but ifhas not been fixed and i looked it up it is a major repir for a usb port the board sometimes has to be replaced i have several tholusand dpollars spent buying these two receiver only for them both to have loose faulty usb ports , i cants sell these with damaged loose poprts nobody want it if the usb keeps saying no device wjhen usb flash drive is put into the receiver please make them repair both my receivers

      Business Response

      Date: 07/28/2023

       

      Hello ****************

      I apologize for the inconvenience of the situation and the experience you are having with your Yamaha receivers. I understand you have been contacted by one of our specialists on our support team who has been working with you and have found a resolution to the issue at hand.

      We appreciate your patience during this time and thank you for being a valued customer of **********************,

      *****************
      Manager, National Customer Support
      **********************  

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2015 Yamaha R1M with roughly ****** miles, my son and I were out for a ride being a little aggressive but not stupid, when a huge cloud of smoke came out of the exhaust it also started clattering before the engine died.My complaint is the bike is religiously maintained ,kept inside and ridden the way it was designed and has not lived up to it.

      Business Response

      Date: 06/30/2023

      Hello, ************** - 

      Thank you for reaching out and I am very sorry to hear about the problem you are having with the R1M. You have reached Yamaha Music Corporation via BBB so I would recommend reaching out to Yamaha Motor Corporation, *** at the following as they may be better equipped to handle your request:

      Yamaha Motor Corporation, *** 

      Motorsports Customer Relations - **************

      Again, thank you for reaching out and hope everything works out with your Yamaha Motorcycle.

      *****************

      Manager, National Customer Support

      **********************

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the wrong product from there website for a gift for my son.. I realized as soon as I place the order that it was the wrong product. I called immediately afterward to cancel the order. I spoke with a customer service representative, ****** and he immediately got a attitude with me after I told him I needed to cancel my order. He then stated that the order cancelation was sent to the billing department to be canceled by them. I called back the next morning to reassure that my order will be canceled and again was reassured that it would be canceled b/c it was sent to the bill department. Fast forward to tonight I received a email stating my order has shipped. So again I called and spoke with ****** and he again got a attitude with me in a loud tone and failed to answer no questions. This is absolutely absurd. No way they should hold my money without canceling my item.

      Business Response

      Date: 03/13/2023

      Hello, *****

      Thank you for reaching out. 

      We apologize for any inconvenience you may be experiencing with your purchase of the Yamaha ****** Shell Pack. We understand that your attempts to cancel your order were unsuccessful and it was shipped to you anyway. We apologize we were not able to cancel in time but the return request to the Yamaha Shop has been processed and on March 8th, 2023, we emailed you a shipping label to use to ship the order back to Yamaha.

      Once we receive the order back and its verified in our warehouse,please allow **** days for your refund to process.

      Again, we apologize for any inconvenience and we appreciate your patience during this time. Thank you for being a valued customer of **********************,

      *****************
      Manager, National Customer Support
      **********************

    Yamaha Corporation of America is NOT a BBB Accredited Business.

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