Complaints

This profile includes complaints for Yamaha Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yamaha Corporation of America

  6600 Orangethorpe Ave Buena Park, CA 90620

• 

  Yamaha Corporation of America

  PO Box 6600 Buena Park, CA 90622

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Yamaha Receiver from Best Buy. After about 3 months, the receiver stopped working. I had registered the warranty online, and contacted Yamaha. They asked for all my paperwork (including proof of purchase) and after reviewing it, they told me it would be covered under warranty. They sent me a box to have it shipped to a repair facility, and I shipped it as requested. I was then notified by the repair facility that the model on the receipt was different than the model shipped (receipt shows V6A instead of A6A). Apparently, ******* had mis-labelled the box and marked the A6A receiver as a V6A. I sent Yamaha a photo showing the mislabelled box, and how the label matches the receipt, but now they are refusing to honor the product warranty due to the clerical error on the reciept.

  Business Response

  Date: 12/02/2022

  Hello **********************,

  I apologize for the inconvenience of the situation and the experience you are having. I understand that you are in contact with one of our specialists on our support team who is working with you to get the issue resolved. I am confident well be able to find a resolution to the issue at hand.

  We appreciate your patience during this time and thank you for being a valued customer of **********************,

  *****************
  Manager, National Customer Support
  **********************  

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an AV receiver from Yamaha for $2,612.96 on Oct 20,2022. Order has never came and speaking to customer service they reply that the unit has been returned to the warehouse since Oct 28, 2022. Since the unit has taken so long, I have gone ahead and purchased the same model at BestBuy because they had it in stock. Called Yamaha to cancel the order but they seem to have difficulty refunding me. Have called for 2 weeks daily to receive an update on my order but they keep saying that the message has been passed on to the internal team. Been over 5 weeks since I ordered my product and Yamaha is making free interest of my money while I have bills due soon. Yamaha Music order #**********. *** Tracking #1Z525R004210887062. Every call results in the same reply: "We are waiting for the internal team to get back to us. Once they get back to us, we can give you an update on your order." I have done nothing other than give Yamaha my money and now they are refusing to refund me back. I am left with no product and no money.

  Business Response

  Date: 11/21/2022

  Hello ********

  I apologize for the inconvenience of this situation and please know this is not the experience we want for any of our customers.

  I had an opportunity to investigate this matter further and it looks as if a refund was issued for order #********** last week. You should have also received a response to your last email on Thursday November 17th and I apologize if you did not. Please allow a few days for the refund to appear back in your account if it has not already.

  We appreciate your patience during this time and thank you for being a valued customer of **********************,

  *****************
  Manager, National Customer Support
  **********************

  Customer Answer

  Date: 11/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************
  
   
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new Yamaha YUS5 piano from Music Exchange (authorized dealer) in ********** about a year ago (July 2021). Several of the keys are creating a very abnormal metallic sound so bad the piano is unplayable. I have reported this to Yamaha's customer service and supervisor and it has been two months (May-July 2022) without any help or resolution of the issue. The piano has already been tuned twice before I filed this complaint. This piano needs to be fixed and if not possible I demand a refund. I have emailed and called a dozen times.Ref.#********

  Business Response

  Date: 08/08/2022

  Hello *************************** Nai

  Thank you for reaching out to us.

  I apologize for any inconvenience that you may have experienced with your Yamaha Piano thus far. While I understand there may have been delays in securing a technician initially, we have recently been able to have a technician visit to better understand any issues at hand and a member of our *********************** team will be in contact to follow up with next steps, shortly.
  

  We appreciate your patience during this time and thank you for being a valued customer of **********************,
  

  *****************
  Manager, National Customer Support
  **********************