Reviews

Review Details

• Review fromMatt G

  Date: 11/29/2022

  5 stars
  Excellent experience. I received my watch in a timely fashion and when there was a slight discrepancy, ****** responded within a few hours, was transparent and reassured me that the issue was fixed and that my watch would be delivered as originally expected (which it was). Id buy from them again.

• Review fromHoward N

  Date: 11/23/2022

  5 stars
  Excellent experience with watch shopping and the staff. ****** was especially helpful with any questions I had and a very quick response time. Would definitely buy from them again!!

• Review fromJohn S

  Date: 11/03/2022

  5 stars
  Great prices and customer service. I had some questions about my order after placing it and the customer service team was very responsive and followed up with me later on to ensure that everything was dealt with to my satisfaction. A great experience overall.

• Review fromMarco A

  Date: 10/23/2022

  5 stars
  I bought an Omega Speedmaster 57 from watch shopping. I was skeptical at first due to the great prices and the there were some bad reviews. After purchasing the watch, an email was sent out saying processing and delivery would take about 2.5 weeks give or take. I connected *****, and ***** from the watch shopping team requesting if I could get it sooner, the watched arrived in 7 days. Everything looks great, brand new, with complete papers.I could not be happier.

• Review fromJohn R

  Date: 10/21/2022

  5 stars
  Purchased an Omega Speedmaster from this company and couldnt be happier with the service that ****** (and others) provided. I went back and forth several times and changed my order and ****** was extremely patient with my indecisiveness. She made me feel comfortable and at ease. This made spending this much money on my first expensive watch much more enjoyable and less scary. I received the watch and its brand new and in perfect condition. Came with everything it was supposed to and the warranty cards are dated and stamped by an official AD. *************** and great prices for a brand new watches. I will be back.

• Review fromRobert M

  Date: 10/21/2022

  5 stars
  I have always purchased new watches through AD's and was skeptical of third party sellers, however Watchshopping.com had a particular new release I was having trouble finding. The price was excellent so I took the plunge, and I am extremely satisfied. I had my new watch within a week of placing my order. By far the best part of the experience was the customer service. There was a hiccup in the process hardly worth mentioning beyond the fact that ***** and her team in customer service blew me away. Response was immediate and the way they handled the situation was textbook perfect. Easily the best customer service experience I have had in a long time, my faith in humanity is restored! Watchshopping.com has earned my loyalty.

• Review fromBlerina S

  Date: 10/20/2022

  5 stars
  These guys are legit. I received a beautiful watch 100% Authentic. They d take some time to deliver but on their website before you even commit to the purchase.I have zero issues so far with them!

• Review fromMichael G

  Date: 10/19/2022

  1 star
  Trust your gut! This company likely does not have the watch you are putting in your shopping cart and checking out on their website. Though I asked specifically if they did have possession of the watch I was buying and one of their chat support people said they did. When I called about a week later to ask where it was, they said it had not shipped yet. Something about it being in their foreign office and was being sent to their ********** headquarters. Right away my initial unease about the transaction went from 10 to 100. I told them just to cancel my order. After radio silence for a day they replied to me and said I could cancel my order but they would charge me an 8% cancellation fee. What?! Then the person sends a link to some place buried on their website stating that cancelled orders will cost your 8% of the total. For what exactly?! You haven't done anything! So what it seems like the scam is that they take your money, try to procure elsewhere the watch you chose on their website (which is what is taking all of this time, presumably), and string you along. I've run into this with small sellers on various Chrono24 postings. But these guys have a full blown website which would seem to make them legit. But as I said at the beginning, TRUST YOUR GUT! And steer clear from this company.

• Review fromBrian M

  Date: 10/13/2022

  1 star
  Avoid this online marketplace. I purchased a somewhat rare and to me, expensive ($6k) watch on this site. The site indicated they had it in stock, they confirmed my transaction and took payment, and in the confirmation email suggested it would take **** days to ship. Having heard nothing for 6 days, I inquired on the 7th day and was told that the last one had been sold and asked if I'd like to receive credit or an alternate choice. Mind you, they didn't apologize or explain why they hadn't reached out to inform me after having taken payment.When I asked for an immediate refund, they didn't respond for 24 hours.When I told them I'd report them to BBB without an immediate refund, they suggested that they'd tried to find a replacement (didn't authorize that) and that they'd issue a refund, but it 'may take 3-5 days, depending on my bank'.In other words, bait and switch tactics, poor customer service, and hanging onto my money without my consent. AVOID THIS SELLER!!

• Review fromHernan H

  Date: 10/06/2022

  5 stars
  I trust this store so much I have purchased my 3 Panerais from them over the years. Communication is great and clear. Watch always comes with box and papers and I was able to officially register my 3 PAMS thru Panerai and got my 8 year extended warranty.Thanks to *** for the great customer service.