Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromJanice L
Date: 02/24/2023
1 starJanice L
Date: 02/24/2023
Worst customer service I have ever encountered! Save your self a lot of time and wasted effort, find another company!
Lively
Date: 02/28/2023
Hello, we are sorry to hear of your experience. Please send us an email with your account information to our **************** so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromStephen A.
Date: 02/18/2023
1 starStephen A.
Date: 02/18/2023
Purchased for my elderly Mom but after 1 year all her stored images/photos are POSTERIZED!! Kind of look like a negative. Thought she did something wrong but even the camera shows images this way. Checked all settings and updated the SW...still looks terrible!Contacted Lively and got nowhere because I have service with another carrier. Asked for product support on phone and would not help or direct **** was told to call ******* (my carrier) but I explained it was not the service but the phone that was having an issue!!! Still no help even though an obvious defect with phone.Unless you consider this a disposal purchase, I would avoid Lively products!!Lively
Date: 02/22/2023
Hello, we are sorry to hear of your experience. Please send us an email with your account information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Stephen A.
Date: 02/23/2023
I will but the issue is I have no account on file since I just purchased the phone and have it on a different carrier''s plan.Stephen A.
Date: 03/11/2023
How would you like me to respond when I have no direct account with Lively? I only purchased the phone....not a plan!!!Review fromJenny C
Date: 02/13/2023
5 starsOur customer service representative at **********************, Alaurah was amazing! She was so patient, kind, understanding and very helpful. She spent an hour and a half on the phone with my mom and I. My stepdad is in a physically therapy nursing home 4 and a half hours away from us and has been having trouble with his Jitterbug phone. I called him on my phone and had him on speaker and my mom's phone on speaker. ******* talked to my stepdad and tried to troubleshoot his phone. She was able to find out what the problem is and is having a New phone shipped expedited to him. She is a real asset to Lively! One of the best phone representatives I've ever talked to.Review fromDonna P
Date: 02/03/2023
1 starDonna P
Date: 02/03/2023
I ordered a phone but decided I did not want the service. Too expensive. I put phone away and forgot about it. That was months ago. Today I received a bill for $57 in mail. I never turned that phone on or did anything with it. I had paid for the phone. I have been dealing with different health issues from a stroke. I am 73 years old. Evidently this was a second bill as they say I owe over $100!!! I called customer service. Rudest girl I ever talked to. She ended my call as she was upsetting me more than I already was.. I feel like this company is a total scam. How do I cancel this???Lively
Date: 02/06/2023
Hello Donna, we strive to provide the highest quality of services and are sorry to hear of your experience when calling Customer Care. When the phone is ordered direct the service is active the day you place the order. You may cancel the service at any time by calling Customer Care at 1-800-733-6632 between 5am and 6pm Pacific time.Review fromSarah W
Date: 02/01/2023
1 starSarah W
Date: 02/01/2023
Reported fraud and they did nothing except try to get personal information from me. They hung up without doing anything, or even documenting anything.Lively
Date: 02/03/2023
Hello Ms. ******, we are sorry to hear of your experience when speaking with Customer Care. Please send us an email with your account information to our Customer Care so we can help locate your account and further assist. We can be reached at ***************************. We look forward to hearing from you and resolving this!Review fromMARY M
Date: 01/31/2023
1 starMARY M
Date: 01/31/2023
This is the worst cell phone service I have ever had. I tried to port out one time and they lost my phone number. Next I finally ported out of their business and they charged me 3 times the amount owed. I am a disabled person and now they want doubled the amount for my bill! The phone was so lousy and no one could hear me. I believe it is a crooked company.Lively
Date: 02/03/2023
Hello, we are sorry to hear of your experience. Please send us an email with your account information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromCarol M
Date: 01/26/2023
1 starCarol M
Date: 01/26/2023
Nothing but issues since early Jan of this year. My moms flip phone ***** work but heard there were issues. Phone finally worked again up until last week. No service. Called, said they were aware of the issue and issued a new flip ********** got here in 2 days. Took two days to get it activated as customer service rep ***** know what to do. Called again & said it was on their end that needed to be updated on their computer. This new phone only worked for 6 HOURS today and now no service. Shes 85.Lively
Date: 01/28/2023
Hello *****, we are sorry for your current experience regarding our ************ outage and any inconvenience this may have cause. Please send us an email with your information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromJoAnne C
Date: 01/23/2023
1 starJoAnne C
Date: 01/23/2023
Very POOR customer service and I have called many, many times, only to give up after ***** minutes. I think their quality control has disappeared as I have three Jitterbug phones that do not work. The best of them quit letting me send pictures to others and when I received a call, the caller could not hear me, so I would call them. The next phone they sent me had black lines on the screen that never went away. The third phone would not activate, and I was told (after finally talking to a real customer service person) that it had a battery in it for a Jitterburg smart phone! What is going on with this company?? The Great Call company had great service and very timely. I am looking around for another carrier and in the mean- time, I am sending back three of their crappy Jitterbug phones!Lively
Date: 01/28/2023
Hello ******, we are sorry to hear you encountered an issue with your Jitterbug phone. Please send us an email with your information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromBeverly R
Date: 01/23/2023
1 starBeverly R
Date: 01/23/2023
The worst purchase that I've ever made for my mom. The customer service is awful. I ended up calling at least 20 times in one month. The customer service would promise discounts then charge double. My advice Don't get for a loved oneLively
Date: 01/28/2023
Hello *******, we apologize for the inconvenience that this has caused you and your mother. We would like to go over the billing information with you. Please send us an email with the account information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromRegina D
Date: 01/23/2023
1 starRegina D
Date: 01/23/2023
Dont care for my experience with their customer service and waste of my time trying to fix issues on their end.Lively
Date: 01/28/2023
Hello *************, we are sorry to hear you encountered an issue with your Jitterbug phone. Please send us an email with your information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!
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