Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromJeanine C
Date: 01/23/2023
1 starJeanine C
Date: 01/23/2023
My father has been waiting on a replacement phone for over a month and still hasn't received it they turned everybody's Jitterbug one phone off and told everybody they're resending them a jitterbug coupon which they have not and probably have no intentions on doing I've been on the phone with these people multiple times and the last 2 months and I've gotten out one bit of progress with this company I think it's disgusting that they shut everybody's Jitterbug phone off because most of these people are seniors and they cannot handle these phone calls to the Lively company and deal with issues like this the people who are suffering are all the seniors because that's who buys all their Jitterbug phones and I think somebody should place a complaint against this company on behalf of all the Senior citizens suffering without a phone because this company is s******* them over. The customer service department is of absolutely no help and they are very rude they have no intentions on sending anybody a replacement phone Thank you ***************************** ********* *******
Lively
Date: 01/28/2023
Hello *******, we are sorry for your father's current experience regarding our ************ outage and any inconvenience this may have cause. Please send us an email with your information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromCatherine D
Date: 01/22/2023
1 starCatherine D
Date: 01/22/2023
Terrible customer service. Waiting 2 hours for someone to help me activate phone. Should be able to do it on line but keep getting error message asking for service contract address. Wish I could leave 0 starsLively
Date: 01/28/2023
Hello *********, we are sorry to hear you encountered an issue with your Jitterbug phone. Please send us an email with your information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromCarlos D
Date: 01/21/2023
1 starCarlos D
Date: 01/21/2023
I bought the phone and service for my 92 year old mom in fall of 2022. The 1st few months I was charged the normal fee of $34. Then I got charged $100. For november bill. **************** told me that my mom exceeded the data usage. She barely ever used the phone!! They are crooked!!Lively
Date: 01/28/2023
Hello ******, we apologize for the inconvenience that this has caused you and your mother. We would like to go over the billing and data overage with you. Please email ******************************************** We look forward to hearing from you and resolving this.Review fromMaria C.
Date: 01/20/2023
1 starMaria C.
Date: 01/20/2023
Awful. I found my 97 year old clients phone without service. I called lively and was hung up on twice. I finally got thru to ****** who told me my clients phone was no longer supported but they would ship a flip phone 2 but that I would have to call back 4 hours later because all of their systems were down. I called back 4 hours later only to be told that the system was still down. I requested a supervisor and was promptly hung up on. I called back three more times to find out the system was still down and when I asked again for a supervisor after explaining my situation I was connected to the main number all over again. What a disgrace.Lively
Date: 01/28/2023
Hello *****, we apologize for the inconvenience that this has caused you and your client. If possible are you able to send an email with the customer's account information to our ************* so that we can further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this.Review fromJeanne O
Date: 01/14/2023
1 starJeanne O
Date: 01/14/2023
Waited 34 minutes to talk to someone to return my phone which I purchased for my husband who has dementia. When I called, it said 10 minute wait. Woman said she must have an account number but there is none on the packing slip that came with the phone. Have not used it, am trying to return it. Purchased December 26, 2022, within 30 day return period they advertise, she told me to turn the phone on and get an account number and she would talk to me. What can I do to get my $147.62 back. Wish I had read this before I ordered the phone and lock box.Lively
Date: 01/21/2023
Hello *****, we are sorry to hear you encountered an issue with your Jitterbug phone. Please send us an email with your information to our ************* so we can help locate your account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromKathy C.
Date: 01/12/2023
1 starKathy C.
Date: 01/12/2023
I am so angry with Lively I could spit. Up to now, the service has been exceptional. We used Lively for their urgent response service and easy-to-use flip phone for an elderly family member with heart problems. Last month, his phone went into "no service" mode and stayed that way. Lively claimed it was due to a network upgrade and they were fixing it. It took 4 days to even receive an email about the outage. An EMAIL for an outage of an urgent response service! A week after the outage began, another representative promised to expedite an upgraded device within 1 day. Another week has passed. Still no service and no "expedited" phone. All we have is a tracking number that says "Label Created" with no movement whatsoever on shipping! Representatives are still saying "the warehouse is backed up," "even if it's shipped right away you can't get it till after ********************************," and "there's nothing more I can do." Are you kidding me? Did anyone at Lively ever hear of feet and ******** When I escalated the problem to a higher-level manager, she said there was nothing more she could do except escalate it to her manager by email. BY EMAIL! Email communication for a company offering and charging for "urgent response!" I said I would wait on the phone, but she said it would not change anything, and I'd be sitting there for [basically an eternity]. I am beside myself with frustration, as is our 93-year-old senior who remains without his phone and lifeline. How can a company offer a service for urgent response and leave their client in the lurch, without communicating that there even is a problem, and without rectification, no less for so long? This is SO egregious, I truly cannot believe what is happening. At light speed, Lively has gone from stellar to REALLY REALLY BAD. I am looking for the zero-star option on BBB.Lively
Date: 01/18/2023
Hello *****, we are sorry for your current experience regarding our ************ outage and any inconvenience this may have cause. We were able to locate your account and show that a replacement Jitterbug Smart3 phone was shipped to your mailing address and was recently activated. If you have any further concerns, please contact our ************* for further assistance or email us at ********************************************Review fromChristine K
Date: 01/12/2023
5 starsChristine K
Date: 01/12/2023
This is the worst phone and service I have ever had. I am retired on a fixed income so I thought buying this phone would fit my budget. Although, it wasn't that cheap. The initial cost with shipping and expediting was $180, and it took a month and a half to arrive. What they say you will be paying is not true either, they add on additional fees every month. Now I wish I would have just bought a better phone! I have not had voicemail capabilities for 4 months! Everytime I've tried to call customer service I am on hold for at least 20- 30 minutes only to talk to someone who can't help me. Last week I was promised that someone from the care ***** would call within 72 hours, big surprise, no call. After waiting on hold again today ( 27 min) I asked if I could switch to a different carrier. Big fat no! Lively phones only work with their service. I have only had this phone for 10 months and am very dissatisfied. Their billing is so messed up too, I'm pretty sure I got overcharged twice already. So now I will have to buy a new phone and throw this one in the trash, no other choice, it's worthless. I am not someone who ever writes reviews but I am so bummed and want to keep another senior from falling victim to this horrible phone company.Thank you for allowing me to write this review.Lively
Date: 01/18/2023
Hello *********, we are sorry to hear you encountered an issue with your Jitterbug phone. Please send us an email with your account information to our ************* so we may review the account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this!Review fromSteven T
Date: 01/11/2023
1 starSteven T
Date: 01/11/2023
Outrageously tone deaf to their own market pitch to the elderly and disabled. My 94 yr old mother's phone displayed *********** The 800 number folks just passed it off as "an upgrade problem". THEN I find out that their "upgrade" cut off service to all the phone models of that type. Both my email address and land line contact are on file with Lively, BUT I had to call THEM to find out what the problem was. Marking one star as there is no option for minus 10 stars Shame shameLively
Date: 01/18/2023
Hello ******,We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls.First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers.We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone.Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times.For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges.If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected.For the most up to date information, please refer to www.lively.com.Review fromBeth P
Date: 01/11/2023
1 starBeth P
Date: 01/11/2023
Lively has had a service failure on their Jitterbug devices since 1/2/23 with no estimated fix date. No additional information on the recording when you call in, no information on the website, no notice mailed to the customer, and extremely long hold times / unable to get someone live to discuss the issue.Lively
Date: 01/18/2023
Hello ****,We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls.First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers.We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone.Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times.For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges.If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected.For the most up to date information, please refer to www.lively.com.Review fromSharon L
Date: 01/09/2023
1 starSharon L
Date: 01/09/2023
Mom used Great Call for several years, no issues. Now that her service is thru Lively, they have lost her payments twice. Check mailed Dec 1 was lost, then billed again with late charges. Second check mailed $119 near Christmas with registration tracking. Received notice that check was delivered after Christmas. Neither check cleared her bank. Her service was suspended. She had to take Dad to emergency room early Jan. I called Lively & paid $119 to get service restored. Not happy with Lively. She told me today that her check from early Dec finally cleared bank on Jan 6. Registered check still hasnt shown up. Terrible handling of payments, & charging late fees, Im sure.Lively
Date: 01/18/2023
Hello ******, we are sorry to hear you encountered an issue with billing. Please send us an email with your account information to our ************* so we may review the account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this.
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