Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromTonio P.
Date: 10/28/2022
1 starTonio P.
Date: 10/28/2022
I called to cancel the phone for my 94 year old father in April 2021 . In Oct 2022, 19 months later I find out that they were still billing him. The company said that was not in their record that I had cancelled the account. I know I was remiss for not checking his credit card acct more closely and I know that personal responsibility is key when paying bills - BUT the phone did not have a single call on it for 19 months and they still charged away- Over $1800 worth of charges. Now here is my thought- How predatory this company that caters to the elderly is ! When a phone is not being used why not give them a call to ask if everything is in order? When I asked for a refund or a partial refund - let's face it it was my word against theirs about the cancelation request- they used the excuse that it is a month to month service and therefore, they do not do refunds. They just want to make money off old people - don't go with this company....so many of the reviews here tell a similar story. So sad.
Lively
Date: 11/04/2022
Hello ****, we apologize for your recent experience and appreciate your feedback. We were able to locate your account using the email address on file. After further review, we can confirm that on April 22, 2021, you contacted our ************* to inquire about your options regarding the two lines of service on the account. After discussing the pricing of each line and the plan options available, you decided to leave the account active and not make any changes. To confirm, the account was disconnected on October 28, 2022, upon your request and a refund was issued in the amount of $94.93, which represented the last monthly service charge. Should you have any additional questions or concerns, we ask that you contact our ************* either by phone or email.Review fromteresa p.
Date: 10/20/2022
1 starteresa p.
Date: 10/20/2022
Scam. Do not switch to this company. I am still being billed and canceled months ago. I have reported them to the attorney general.Lively
Date: 10/21/2022
Hello, ********************, we are sorry to hear of your experience and appreciate your feedback. A review of your account shows that it was cancelled on August 3, 2022. On August 19, 2022, after cancellation, we received a charge back from your credit card company in the amount of $11.86. Because we considered this to be a valid amount due, it was added as a balance on your account. On October 12, 2022, we waived the amount as a courtesy. The account balance is zero and you can disregard any notices that *** have been mailed prior to this change. If you have any other questions or concerns, please contact us at **************, between 5am and 6pm Pacific time.teresa p.
Date: 10/25/2022
All this is correct. I had to open a dispute with my credit card company ** your company did not refund the correct amount in the first place. Then your company tried to rebill me again for the *****. Your company is the worst at customer service and is fraudulent. If anyone is thinking of switching for a elderly person heed my warning and do not use this company. Thankfully I wrote this review and it has now been fixed after months of dealing with them. Thank you.Review fromConnie H.
Date: 10/10/2022
1 starConnie H.
Date: 10/10/2022
I ordered a lively mobile on 10-08-2022, I tried to cancel the order the next day, they acted as though they were cancelling the order while I was on the line, they did not!!! This *** is supposed to be helping people not scamming them. What kind of people work for a company like that?Slimmy, scum, that's who!!! OMG...These people need to be put out of business!!!Lively
Date: 10/18/2022
Hello ******, we apologize for your recent experience, and we appreciate your feedback. After reviewing your account, we wanted to confirm that your account has been canceled. Should you have any questions or need any further assistance, we ask that you call our **************** at **************.Review fromKimberly D
Date: 10/10/2022
1 starPlease don't buy. The customer service rep I had today named ****** or EESHA at 12:30 pm on Monday, Oct 10 was the most discourteous, abrupt, unpleasant person I have ever spoken to. I am trying to help my 99 y/o G. Aunt but LIVELY is not. I set up the unit at her home (not near me) yesterday and got it half working. Yesterday the reps told me it would be fully working today. (It's not). After being hung up on twice (hearing children in the background) I got thru to one gentleman that tried to help. Unfortunately, his help didn't help either but I appreciated him. 'We can't get our lively apps on our smartphones to allow us to track the device and get warnings.* ****** wouldn't help me at all. Period. No room for conversation, even after I told her I would/could answer any question she wanted me to. (Maiden names, passwords, etc). Nope. She said I had to have my 99 year old aunt verify me. (Well, I left her home yesterday after LIVELY told me it would work today), so NO, she can't verify it. Asked to speak to her supervisor repeatedly and she refused because I told her that I was unhappy with her lack of help. I was so mad today at Lively for not helping me and my aunt I about had a heart attack. Pay more. Go elsewhere. They don't care at all about helping your loved ones.Review fromLinda R
Date: 10/08/2022
1 starLinda R
Date: 10/08/2022
This company has the WORST customer service team I have ever encountered. I purchased a flip phone thru Lively for my mother. After a month of phone calls during which I spent 30 minutes waiting for a representative each time they still could not transfer my Mom's phone number to her cell. During my calls they would put me on hold and then hang up on me. This happened several times. I eventually asked them to forget porting the old number over. My mother was receiving numerous calls, texts, and voice messages for a former owner of the number that had been assigned to her and I then asked that a new cell number be assigned. I was told it would take 3 days to complete. That was a week ago and I'm still waiting for a new number. I definitely DO NOT recommend this cell provider.Lively
Date: 10/21/2022
hello *****, We are sorry to hear about your recent experience and we appreciate your feedback. At Lively we strive to provide the highest level of **************** available. We have attempted to contact you regarding this matter. Please call our **************** at 1 ************* 7 days a week. We would be more then happy to process your port request again.Review fromJonah R
Date: 10/08/2022
1 starJonah R
Date: 10/08/2022
I purchased two phones from lively last year for me and my wife for $71.88 per month. It was fine up until a few months ago when Lively began texting me to activate my medical alert. I texted them back 3 times that I did not need or want it. The texts kept coming. (100 in one day!) I finally canceled our phones and went with another carrier. That's when I began receiving a bill for $270.52! I called customer service and asked them why my bill went up so much. They claim that I used over 500 MB of data. I told them that's impossible since we only use the phone for talk and text--Unless they charged me data for all the texts they sent me. They continue to send me bills for $270.52 and threatening to send it into collection! This company does not deserve even 1 star. Lively Wireless is a scam!Lively
Date: 10/18/2022
hello *****, We are sorry to hear about your recent experience and we appreciate your feedback. At Lively we strive to provide the highest level of **************** available. We have attempted to contact you regarding this matter. Please call our **************** at 1 ************* 7 days a weekHReview fromTammy B.
Date: 10/04/2022
1 starTammy B.
Date: 10/04/2022
THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. THIS IS THE REASON WHY I AM TRYING TO RETURN THE DEVICES. YOU CANNOT GET A LIVE PERSON UNLESS YOU ARE TRYING TO BUY SOMETHING. I WAS PROMISED A RETURN LABLE AND NEVER RECEIVED. WENT TO *** STORE AND IT IS $81 TO RETURN DEVICES THAT HAS A 30 FREE TRIAL. THIS IS BS. I AM SO ANGRY RIGHT NOW. I WAS TRYING TO BUY THIS FOR MY MOTHER. I CANNOT BELIEVE HOW THEY ARE FRAUDING THE SENIORS OUT THERE. ANYONE THINKING OF BUYING THIS PLEASE DO NOT.IF I CAN FIND ANY OTHER WAY TO COMPLAIN ABOUT THIS COMPANY I WILL. AARP WILL BE NEXT AS THEY HAVE THIS COMPANY IN THEIR MAGAZINE. SHAM SHAM SHAM.Lively
Date: 10/05/2022
We are sorry to hear about your recent experience and we appreciate your feedback. At Lively we strive to provide the highest level of **************** available and appreciate your input to better our ****************. Although our ****** Return policy does not provide a shipping label when requesting to cancel, as a courtesy for your poor experience, we have requested a shipping label to be sent to the billing address on file. If you have any further concerns, please email ***************************************** include your account information and password and we can review your account. Please keep in mind, there is a ***** hour turn around for email response.Tammy B.
Date: 10/05/2022
Thank you for the email however, this does not answer as to why i was hung up on 3 times yesterday alone. Plus the lady who "cancelled" my plan said a label would be sent. So not only does your customer service not answer phones, they hang up one people and they lie. My husband sent the package out as I am not going to wait so that the "label" in the mail comes after the 30 days return time frame. I want in writing that my credit card and anything to do with my account is deleted out of your system and if i am charged anything ever in the future you will be sued. It is a terrible shame that you are scamming senior citizens and their families that are trying to help them. Shame on you as a company. And you won't put your name or direct phone line, I will email this so called email address but i want a formal letter written to myself stating that nothing will be charged to my account ever.Tammy B.
Date: 10/10/2022
It is now Oct 10th and I sent the email to the address gave. Guess what no response.Tammy B.
Date: 10/16/2022
I just received the return label however it showed up after the 30 day return period. I did use *** and sent the devices to ************************************************************************** which was given to me by your company but see that the label has a ********** return address. My disconnect order is ******** and still have not received and email or confirmation that I will not be charged anything. I will not let this rest until I get something in writing with a person's name and direct phone number. My credit card is cancelled but I still want confirmation.Review fromJeffrey F
Date: 09/05/2022
1 starJeffrey F
Date: 09/05/2022
They don't scan the items you buy and when you use a credit card and you don't ask for reciept they will start scamming entering more than what purchase is. I posted a reciept on there site with reciept and items that cost **** cost me just over ****. this is.not the first time I caught him doing this. No laws against it so let's get him out of business. I been going here a while thinking I was going out of my mind cause they would argue with .me about their theft. *****, both husband and wife.Lively
Date: 09/12/2022
We are sorry to hear about your recent experience and we appreciate your feedback. At Lively we strive to provide the highest level of **************** available and appreciate your input to better our ****************. We ask that you see the store manager directly from the location you visited to express your concerns.Review fromDeborah B.
Date: 09/04/2022
1 starDeborah B.
Date: 09/04/2022
The jitterbug smartphone is the worst phone I have ever owned the service I thought would be better because of the language barrier with other countries with other phones but customer service and Asian countries are superior to this these people are rude ignorant they treat a senior is if they are just so above I told one young man today that I was getting so upset I have high blood pressure and he started laughing and I told him not to laugh again and he left what kind of people are these they are so unbelievably ignorant in 3 months I've talked to three customer service people that were kind and knowledgeable today I made four phone calls nobody would answer they would pick it up and it was a lot of people laughing and allowed music the 5th phone call I got someone on the phone it went okay for a little while and then the problem is because they're younger they want to out talk you I'm the customer if you don't listen to me you don't know what the problem is so they want to think ahead of you because they think they know what you want because they are younger it takes a senior to understand the senior basically or somebody kind as I said these people could learn a lot from customer service from the Asian countries they are they have a little bit of language barrier but they never laugh at a senior they are always respectful and kind especially the women the most intelligent knowledgeable women I've ever encountered believe me I've had a lot of different phones this thing is a nightmare the speakers are lousy I had to take a phone back last week I've only had it two months this thing cost me $125 my last phone cost me $60 from Best buy they no longer make that phone that was the best phone I've ever owned this thing is ridiculous it should be taken off the market now I'm at $125 because oh and also this company does not let Best buy put their warranty on it the phone companies warranty send you used phones all of these companies send you used phonesLively
Date: 09/12/2022
Hello *******, we apologize for your experience and understand your frustration. We have located your account and will contact you regarding your concerns.Review fromJohn S
Date: 08/29/2022
1 starJohn S
Date: 08/29/2022
My father purchased Lively service in June of 2021. He never activated his phone for whatever reason. He paid his bill for it, and passed away in June 0f 2022. Lively has demanded payment even now through August 2022, for a phone that was never activated for over a year. Stealing from the elderly, I would say. Two thumbs down, not a reputable service in my opinion.Lively
Date: 08/31/2022
Hello, we are sorry for your loss and send our sincerest condolences. We are also sorry to hear about your recent experience. At Lively we strive to provide the best **************** experience. Please email ***************************************** include your account information and password and we can review your account. Please keep in mind, there is a ***** hour turn around for email response.
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