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Business Profile

Gift Cards

Bitmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Cards.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have $30 in gift cards that are in this app. Every time I try to click on them and use them it gives me an error saying its still processing. This has been going on for over a month. I just want my gift cards that are mine and be done with the app. Others are saying the same thing on *********

    Business Response

    Date: 12/07/2022

    Hi *******,

    Your gift cards are available in your Bitmo Wallet and through the links below:

     

    ****'s Sporting Goods: $5.00

    https://www.vcdelivery.com/vcert/4410549e-d685-4764-bda9-8b6c0f3aabcb

    Bath & Body Works: $10.00

    https://www.vcdelivery.com/vcert/db1f82e8-0d23-4490-a70d-3ed8f9509f8f

    Target GiftCard: $5.00

    https://www.vcdelivery.com/vcert/e3945918-553d-415e-9c93-961cc1b9ff73

    ******: $5.00

    https://www.vcdelivery.com/vcert/8a1b1d9a-bd70-4678-b76c-e81c39ec8a2a

    Dick's Sporting Goods: $5.00

    https://www.vcdelivery.com/vcert/b143dcd5-f041-4184-b10a-54ac389d9198

    Domino's Pizza: $5.00

    https://www.vcdelivery.com/vcert/446ef596-99e6-47a6-8329-1b88e5ced47c

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a number of gift cards from this company on their app. The gift cards are no longer accessible, and they do not reply to any emails or phone calls. Many other customers have the same problem with this company.

    Business Response

    Date: 12/07/2022

    *************,

    I see there were 16 gift cards all purchased 2 years ago, but had not been used to date. These are all available in your Bitmo Wallet for your use.

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use Bitmo app to buy gift cards and in return they provide points and some time bonus points. Such way I accrued several thousand points and recently redeemed all those thousands of points into gift card for various stores. This is their usual way of redeeming the points in this platform. Recently in such a way I converted those points into Chipotle ($50), Dominos ($25), Jersey ****'s ($50), Subway ($50), Target ($15) cards but now none of those gift cards are available to use. All these cards are showing inactive and could not use it for my personal use. This is been like this for several weeks now. Please look into this and provide a resolution.

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have points that I redeemed for gift cards as per the Bitmo program and have waited weeks going on months for my cards to activate. They all still say processing. Have emailed and opened support tickets to no avail.

  • Initial Complaint

    Date:12/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed a ********** gift card on 11/11 using the points on my account. The order is still processing after more than 15 days. I had already contact Bitmo support for resolution but I have not heard anything back.

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bitmo refuses to respond to multiple emails and tickets regarding $300 that is owed to me in Best Buy and Under Armour gift cards that were to be distributed to me months ago. All I would like is for me to be awarded what was originally promised. Thank you for quickly addressing my concern!

  • Initial Complaint

    Date:11/22/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company's app no longer functions to provide access to the gift cards I purchased. I have $650 in gift cards that have never been issued. The company does not respond to email messages and calling in just goes to voicemail.

    Business Response

    Date: 12/02/2022

    Hi *****,

    These gift cards, totaling $660 for Lowes, are all available in your Bitmo Wallet.

    Customer Answer

    Date: 12/03/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed points in my account for gift cards and they've been stuck in "processing" state for over 2 weeks. I've opened support tickets through their support email but there's been no response. I would like the gift cards ASAP.

    Business Response

    Date: 12/02/2022

    Hi ******,

    The $500 in Best Buy and $25 in ********** gift cards are available in your Bitmo Wallet for your use. 

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some gift cards from this company last year and they were stored in the wallet of the company's app Bitmo. I can not access those gift cards in the app now. It always gives out an error. This company does not respond by email. No one answers phone calls.

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two $100 Uber gift cards on two different days, yet the second one I purchased does not work, it will not activate because its using the same code as the first one. There has been no response to my email, and no response the two requests I have sent to them from their app about the problem.

    Business Response

    Date: 09/23/2022

    Hi ******,

    Looking into these two orders, I see they were each sent to a different account (phone number) under the same name of ***********************. One was redeemed, and the other account has not been accessed since 2019.1. 

    1. User #****** *********************** <****************************> **************
    - Gift Card delivered and redeemed. Gift Card Link: https://www.vcdelivery.com/vcert/ffabfeda-e6e6-47f3-8238-75020a91ba612. 

    2. User #****** *********************** <********************************> **************
    - Gift Card has NOT been redeemed. This order has been canceled and refunded via PayPal for transaction 3MH65328RJ248861R.

    Refund details: 

    Payment refunded to ************************* (*************************)
    September 23, 2022 at 9:06:03 AM PDT
    Transaction ID: *****************
    Refund amount: $100.00 USD

    Customer Answer

    Date: 09/23/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Bitmo is NOT a BBB Accredited Business.

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