Reviews
This profile includes reviews for Breg's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 107 Customer Reviews
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Review fromMichelle B
Date: 02/14/2023
1 starMichelle B
Date: 02/14/2023
Horrible company!!! Continues to call me even after I told them wrong number not me remove my number
Breg
Date: 02/23/2023
Hello ******** We would like to assist with this. If you have received a statement, please email ********************************************* to provide your name and account number on the statement. If you have not received a statement, please feel free to reach out to us and we can attempt to look into this for you.Review fromMatthew P
Date: 02/14/2023
1 starMatthew P
Date: 02/14/2023
Companys billing practices are ****** aggressive. Received bill in mail on 2/13/23 (statement date 2/2/23), received collections call on 2/14/23.Company shouldnt be calling unless the bill is more than 30 days LATE.Breg
Date: 02/23/2023
Thank you for providing this feedback to us. We will review this information internally.Review fromMitzi L.
Date: 01/30/2023
1 starMitzi L.
Date: 01/30/2023
My sun received a neoprene and plastic knee brace. Online its comparable to other braces that are around $40. ***** billed me $800! I contacted billing and was told insurance was covering it. I voiced my concern over the price. Insurance covered $400 and I was billed for the remainder. Ive spoken to the doctors office where he received the brace and they could not believe the price I was billed. Im working with the doctors office to file a dispute. If Bregg does not amend this over priced charge Im going to speak to an attorney who I work with and escalate this matter. I refuse to be overcharged. I prefer to pay an attorney based based on this fraud. My son ended up having a tumor and this brace did more harm than good. Bregg may pay attention if a class action is filed.Breg
Date: 02/23/2023
Hello ***** If you could please email us at ********************************************* with your son's name and either date of birth or account number, we would be happy to review your account privately with you.Mitzi L.
Date: 02/23/2023
I have now emailed you with the address provided, along with the *** with detailed information. I do hope this will now be addressed by Breg. It's unfortunante there is so much frustration to have a claim filed electronically by Breg to an insurance company. My insurance company verified "Breg" is on their approved list of vendors. Hopefully this is resolved soon.Review fromJ G.
Date: 12/28/2022
1 starJ G.
Date: 12/28/2022
They are thieves. They lie to insurance companies and personal clients. Just to-get money. They gave me a box with a cheap brace, they charged more than $90.00 dollars, my insurance already paid them more than ***** dollars and BREG is charging me another ***** dollars for a brace that you can find at the store for $20.00 dollars. I was never disclosed by the doctor or BREG of the price. I talked one supposed manager, thats had no manners, no respect and did not care for anything. *****************, MHA, OPA, Practice Administrator II, ******************** PSCs. He was worse than the first. The quality of the product is awful, the way they give the product based on lies is some of the worst. They should not be allowed to be a legit business.Breg
Date: 12/28/2022
I apologize you feel you were not properly informed of the price and billing practices. You were provided a proof of delivery that outlines all of this detail at the time of service, which was signed. I have researched your account and found everything to be in order and the explanations of services to be within our standard practice. As to the issues you mentioned with our employee's manners, we will address that internally. Should you still desire to discuss this further, feel free to reach out to us at **********************************************J G.
Date: 12/28/2022
That is inaccurate information. There was not outline at all. What paper work you talk was misleading and lies, that is what companies like yours do to take money from insurance that pay on behalf of clients and also from clients. Do a better research , I paid my deductible directly at my doctors office, your paper does not state any amount or extra charges, nor Your price for your item. NO where says you charge more than $90.00 dollars for piece of plastic, there is no transparency at all. This is merely a professional rip-offReview fromSarah S
Date: 12/12/2022
1 starSarah S
Date: 12/12/2022
Breg charged me hundreds of dollars for a brace that I would have bought elsewhere had I known the price. Still, I paid my bill months ago and yet they continue to harass me saying I have a balance. Now that I see other customers' reviews, scamming seems to be their entire business model. Sorry to anyone who has also become involved with this predatory company.Breg
Date: 12/13/2022
HI ***** We would like the opportunity to review your claim (and missing payment). Can you please email us your name and either your date of birth or account number to ***********************************************************************?We look forward to hearing from you.Review fromDanielle
Date: 12/09/2022
1 starDanielle
Date: 12/09/2022
Horrible horrible company. Go to urgent care which the entire visit is covered by the VA for me. Get a boot with no information informing me that I will be billed separately for a boot. ***** incorrectly bills my insurance for the boot and then sends me a $400 bill. *** called them 3 different times and gave them the correct information with my VA representative telling them they billed incorrectly and them ensuring it was corrected and yet still have received a bill. Im super stressed about this going to collections when its **************************************************************************************************** cannot bill a veteran, yet they are. Ive spent hours on the phone with Breg and the VA and have literally cried with frustration as I have mental health disabilities and handling something like this is so overwhelming! Breg doesnt care theyre out to make month off of poor people unknowingly that they will be billed from some boot or brace they are given by their provider. Shame on you and your company. And also shame on you for billing $400 for something that costs less and $150 online. Uncharging poor people who are injured. This company should not be able to get away with incorrectly billing people and I will be talking to a lawyer if they continue to illegally charge me and bill a veteran who legally they cannot.Breg
Date: 12/13/2022
Hello ******** We would like the opportunity to review your claim (this is a different department) - can you please email us your name and date of birth or account number (not the invoice number) so we can review this for *************************************************Review fromMichelle L
Date: 12/01/2022
1 starMichelle L
Date: 12/01/2022
NEGATIVE STARS! POOR BUSINESS PRACTICE and even WORSE SERVICE.*********************** (CEO)...I hope you read this.AWFUL customer service via phone and online contact requesting a refund for an overpaid charge. Absolutely NO response from the online contact (gave account number too); had to hound the phone reps for 3 months (mid Aug thru Nov, 2022) regarding my refund request. At each and every phone call (12 calls in all) Breg CR unable to provide a refund timeline or status at each call. Always told that the "back office" has the refund claim and no means of contact with the back office other than a Breg CR emailing them. Even got conflicting stories from CRs...one even said the refund was in the works BEFORE I even made the request! Got supervisor involved and finally after 1 month, got my refund check. AVOID this company at all costs.All this start when my son went to an *********** facility in ******* ** area for a minor (hairline) wrist fracture in May 2022. A $5 elastic wrap should have done the trick, not a $40 wrist brace which retails for less than $15 at local pharmacies.Breg....NO, I do not need to contact you. The ball is in your court based on the email contact I had sent you on your website on 11/22/22 for which I am still waiting for a response! This is the first and only review I've ever written for any business or person.Breg
Date: 12/13/2022
HI ******** I am not sure who handles the email you submitted on our website - can you please email us directly so we can make sure to provide your feedback to the people who handled your 12 calls? This is NOT the way we want your customer experience to be. Please email us at ********************************************* with your account number so we can rectify this situation.Review fromJames C
Date: 11/29/2022
1 starJames C
Date: 11/29/2022
Hello I continue to receive calls for a bill paid 9 months ago.Breg
Date: 11/29/2022
Hello ***** Please email us directly with your account information (either account number or patient first and last name and date of birth) to ********************************************* so we may research this for you.Review fromWilliam G.
Date: 11/18/2022
1 starWilliam G.
Date: 11/18/2022
Breg are criminals plain and simple. They charged $300 through the hospital for a brace I could have gotten from amazon for $20. Then after I paid my bill in full they continued to harass me for another year sending me letters, emails, and texts, that all said that I still had a balance. Criminal grifters, they should be shut down.Breg
Date: 11/29/2022
Hello ******* As you did not provide any account information, we are unable to respond and offer any information. If you would like us to review your account, please email us directly at ********************************************* with either your account number or the patient first and last name and date of birth. Thank you.Review fromAlice G.
Date: 11/14/2022
1 starAlice G.
Date: 11/14/2022
Breg repeatedly sends bills even after payments have been made. I mistakenly paid for the same brace twice. Then they still sent me bills. I tried to resolve it and have spent hours on the phone with them. I finally sent copies of the bank payments with every possible detail they could want. Now they sent the account to collections! They owe me money not the other way around. I think they are scamming people to make these small payments and not notice they are paying for the same thing over and over.Breg
Date: 11/29/2022
Hello ***** We would like to review your account to ensure it is closed on our end and that any refund due to you is processed. Please email us directly at ********************************************* with either your account number or the patient first and last name and date of birth. We look forward to hearing from you.
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