Reviews

This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

Review Details

• Review fromEddie C.

  Date: 03/08/2025

  1 star

  Eddie C.

  Date: 03/08/2025

  This company has taken money from me for a product that I cannot use, but they still have taken my money for a subscription and I cannot use the product. It is assigned to someone else for some reason. This is what your customer support told me so please cancel my account because I cant use it. please cancel and refund my money. Case with reference number ********. Your company is very hard to get in touch with anyone from Support. Its like they avoid you when it comes to owing you money or you trying to cancel your subscription. If youre going to spend money, theres always a representative available to help you, if you run into a problem they give you a case number and leave you hanging in the wind. Ive been a faithful member for over 5 years and they treat me like Im just some thug on the street. If you have a product that you cant use the only thing you can do is turn it in and not pay a monthly subscription for something that doesnt work. When I joined this company, they used to be great and kind and considerate to the customer, now its take the money and run.
  

  Arlo Technologies Inc

  Date: 03/14/2025

  Hello Eddie ,
  
  
  
  Good day!
  
  
  
  This is Amps from Arlo Customer Care.
  
  
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I am sorry that you wpuld like to cancel your plan and that you had a hard time reaching us.
  
  
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  
  
  Thank you and have a great day!
  
  
  
  Regards,
  
  
  
  Amps S
  Customer Care Advocate
  Arlo Technologies, ****

  Eddie C.

  Date: 03/18/2025

  I've been receiving text messages from Arlo technologies telling me to go to my subscribed account and sign in, and reply to the dispute but I can't sign in because I am blocked from signing in but "Account suspended " yet Arlo took my money, so how can I respond? This makes no sense. And the number that you leave when I call it, it is not a call back number and when I reply, I can't reply to text so it's like you're going through the motions but nothings happening you look good by responding, but I can't respond at all. This is why I have an issue with your company. As long as you are receiving money, communications is great, but when the money stops, communication is almost impossible.

• Review fromTracy T

  Date: 03/02/2025

  1 star
  Absolutely awful and a complete rip Off I had two people jump my fence and bang on my back door windows loudly but two cameras in the backyard picked up absolutely nothing Ive got excellent Wifi and solar panels on the cameras, they were fully charged. When I reached out to customer service they stated the cameras were not selected for arm home, I went to check and they are both included. You will not be safe, hope they go bankrupt

• Review fromJens M

  Date: 02/28/2025

  1 star

  Jens M

  Date: 02/28/2025

  Absolutely atrocious customer service. STAY AWAY!!! At this point, I am highly doubting if they are actually going to call anyone if there's ever an alarm event given that it's **** near impossible to get a meaningful response from their customer 'service'. One of my window sensors gave up and after being given the runaround by two representatives on their chat and finally offered a 30% coupon to purchase another sensor, guess what: the coupon didn't work. Oh, and by the way, the cheapest shipping is $10. I then requested a call-back, which said there was a 2 minute wait, then it changed to a 23 minute wait, but nobody ever called me back. I requested another call-back and someone finally called, asked me to 'patiently wait on hold' before they came back and gave me the same coupon code that DID NOT WORK in the first place. Up until this point, I had been quite pleased with my Arlo equipment but this whole experience has made me seriously question my decision to buy from them, let alone trust them with monitoring my house. All the time, I've been writing this review, I've been on hold again and they came back and told me that it's working for them, rather than give me a new coupon. Please please please stay away from Arlo products.
  

  Arlo Technologies Inc

  Date: 03/05/2025

  Hello Jens, 

  
  Good day! 

  
  This is ***** from Arlo Customer Care. 

  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the delayed resolution of the experts that helped you place the order . This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 

  
  Jens, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve this issue and help you out with placing the order with the discounts.

  
  I have created case number ******** as your Arlo case reference. I will be contacting you today  to address your concern
  Thank you and have a great day! 

  
  Kind regards,
  ***** *.
  Customer Care Advocate

  
  

• Review fromScott P

  Date: 01/30/2025

  1 star
  Terrible customer service. Been having problems with wired camera essential indoor camera. This is my second camera with a problem won't connect to the WiFi. Been on the phone every day this is day four. They keep saying they will call me back, but never do. Still holding out hope they will resolve this issue. They keep telling me my case is elevated from service to tech then engineering, that's where I'm at. I don't know what's next. To be far I do have three wireless cameras out front with no problems they work great. I wish they would just take the wired camera back and send me a wireless camera.

• Review fromEric Z

  Date: 01/29/2025

  1 star

  Eric Z

  Date: 01/29/2025

  This company is mostly unreachable despite submitting support requests and questions about billing etc over a two week period.I terminated my subscription and service yet they still tried to charge me and caused issues with my bank. I wont recommend them and I wont do business with them ever again.
  

  Arlo Technologies Inc

  Date: 02/03/2025

  Hi ****,My name is *******, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in the hope of regaining your trust and confidence in continuing your business with us.Please be advised that I will be contacting you today, between the hours of 6 AM to 6 PM PST. If you wish to be contacted at a specific time, let me know and I will be happy to assist. I look forward to your response.For reference, I have created a case number 44581590.Thank you for doing business with us.Regards,******* Customer Care Advocate ******************

• Review fromKim B

  Date: 01/24/2025

  1 star

  Kim B

  Date: 01/24/2025

  I cannot get ahold of anyone about my subscription. No chat, it freezes and the numbers won't go to a person. Get another brand!! You will never reach anyone
  

  Arlo Technologies Inc

  Date: 01/26/2025

  Hello ********, Good day! This is ****** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with being unable to reach our support team regarding your plan subscription . Please let us know if you need further assistance regarding your Arlo subscription. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case.For future reference, you may also reach our Arlo Support thru this link:How to access the Arlo ************** (*******************************************************************************************************). Thank you and have a great day! Regards,****** Customer Care Advocate ******************, ****

• Review fromCarla H

  Date: 01/18/2025

  1 star

  Carla H

  Date: 01/18/2025

  Terrible customer service. I never could get support to install the cameras. Do not recommend. We were outside the 30 day window and got no support. I wasted money on the cameras, a ********* to install the mounts, and the Geek Squad to help when I could not get it set up. This is a bad product and they dont have decent support. Im a senior citizen on a fixed income. This hurt money wise and the hours I have wasted to get it set up. Buyer beware!
  

  Arlo Technologies Inc

  Date: 01/20/2025

  Hello *****,
  
  Good day!
  
  This is ******* from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that you received an incorrect battery for your device.
  
  I have created case number ******** as your Arlo case reference. As discussed yesterday over the phone, request for return and refund has already been sent and an update will be provided within ***** hours.
  
  Thank you and have a great day!

   

  ******* *********
  Customer Care Advocate
  ******************, Inc.

  
  

• Review fromMike M

  Date: 01/18/2025

  1 star

  Mike M

  Date: 01/18/2025

  Terrible cameras - we have 8 cameras that stopped working after 6 months. The website to cancel doesnt load and they wont cancel your subscription over the phone. I have verbally told them I want to cancel and wrote them via support with no success. Im at the point where I have to claim fraudulent charges with my credit card company. The cameras are still under warranty but they wont honor the warranty on the product. This feels like a terrible scam. If I could give 0 stars I would.
  

  Arlo Technologies Inc

  Date: 01/19/2025

  Hi ****,My name is *****, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.Please be advised that I will be contacting you today, between the hours for 6AM to 6PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist. I look forward to your response.Thank you for doing business with us.Regards,***** *.Customer Care Advocate ******************, ****

• Review fromPaul A

  Date: 01/16/2025

  1 star

  Paul A

  Date: 01/16/2025

  I purchased arlo pro3 with 3 cameras and a smart base which I recorded the videos in a hardrive incase I need to look back to see what happened uo to 7 days back, anyways first year was great, 2nd year cameras kept going offline, 3rd year they have changed their app and platform and now I cant record anything unless I pay for a plan. How the h*** is that showing some of your customers your loyalty, you can't do that, at the begginning i brought home my new arlo pro3 kit, hooked them up and downloaded the app and figured out we can record videos up to 7 days back depending on the size of the internal harddrive that you record on, I would of returned them if it didn't have that feature and I'm not getting suckered into a premium every month, ***** the kit was over 500 isn't that enough, good job arlo, I will make it a full time job to bring in conversation about this to everyone I know and every customer I work for and every website I can post on, I just purchased a hardwire camera 8 cam kit that are much better anyways and don't have to pay a premium, and don't have to go up the ladder every so often to resink the cameras because the randomly go offline and no more headaches, I highly recommend to everyone to go hardwire cameras because they will last and it comes with it's own hard drive for recordings and you can hook up the main receiver to your TV,s and have the app on your phone for when your away, it has all the features and more that arlo had , NOT GOOD BUSINESS ARLO
  

  Arlo Technologies Inc

  Date: 01/17/2025

  Hi ****,My name is Von, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.Please be advised that I will be contacting you today via email, between the hours for 8AM to 3PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist.I look forward to your response.Thank you for doing business with us.Sincerely,Von ******************** Advocate ******************, ****

• Review fromJane and Barry S

  Date: 01/14/2025

  1 star

  Jane and Barry S

  Date: 01/14/2025

  ARLO emailed us that they had a problem processing the December payment and canceled our account! We had no idea and were wondering why our cameras were not working. No other company had a problem with autopay. We cannot find a phone number to contact them; the CHATBOT is useless. How dare they cancel our account with only one email saying THEY had a problem with payment? We are disgusted with this company's customer service, inept billing, and lack of communication. We cannot even REstore our service because we cannot contact anyone.
  

  Arlo Technologies Inc

  Date: 01/17/2025

  Hi ****, Good day! This is ******* from the Arlo ************* Team. I am writing in response to your BBB Review regarding issues with your subscription payment. Please be advised that there is no billing account tied to your email address. Could you give us the email address connected to your Arlo System so we can further check? We can also discuss this over the phone. Please reply to the email that I sent you with your phone number and availability with time zone so I can call you. For reference, your case number is 44540527.Regards, ******* *.************* Advocate ******************, ***