We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Cameras

Arlo Technologies Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Arlo Technologies Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 420 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • MS D

      Date: 07/24/2024

      I have spent 45 minutes online with ARLO about our ARLO Cameras! They are 3 months old. Life is too short to deal with crappy service!! We are throwing away the Cameras and wanted to share with those who might be thinking about buying one..JUST DONT.If I could give a ZERO star review I would.

    • Robert H

      Date: 07/23/2024

      You are engaging in deceptive practices. Those of us who upgraded from the old to new system did not understand that we were forced to pay a monthly fee to use the cameras. I thought I must be doing something wrong but did not have time to investigate further until after the return period had expired. The subscription does not offer anything useful beyond storing the recordings. Anyone who already has a home security system does not need another monthly payment to look at what the camera recorded. I will never do buy anything from this company again.

    • Pamela S

      Date: 07/22/2024

      Arlo is horrible. I canceled 2 years ago. I keep going around with them. They keep charging me and wont stop.

      Arlo Technologies Inc

      Date: 07/25/2024

      Hello ******, Good day! This is **** from Arlo ************* Team. I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization.We are more than happy to assist you in cancelling the plan on our end. Your reference case number: 44180615.Please send us an email to ****************************************** ************** ***************************** Advocate **********************.

    • Chelsey S

      Date: 07/22/2024

      If I could give 0 stars, I would. I have an email confirming that my subscription was canceled, however, the company continues to charge my credit card. The only option you have to speak with anyone through the website is by chat, however, you can't chat with a live person if you don't have an account. It's absolutely ridiculous. I attempted to call the one number I could find, you have to have an order number. After a ****** search, I found an email address, shared by another disgruntled customer. This company is fraudulent. I've attempted to email them, and I've also contacted an attorney. We'll see what happens.

    • Josh S

      Date: 07/14/2024

      I couldn't get pass the sales team. I chatted with them to see if their c cameras would be a fit for my needs and found that the sales team knows nothing about their products other than what can be read on their website. They are horrible to work with and couldn't answer any questions. Seemed to only read from a script. I would not recommend this to anyone.

      Arlo Technologies Inc

      Date: 07/17/2024

      Hello ****,Good day!This is **** from Arlo *************.I would like to convey to you our sincere apologies for the inconvenience you have experienced with our support team.We would like to assist you on this matter. I will also be creating a case number to be sent to your email for your reference. Please let us know if you need further assistance with Arlo devices.Thank you and have a great day!Regards,*************** ************* Advocate ******************, ****

    • Michelle N

      Date: 07/13/2024

      Absolute worst customer service I've ever encountered. No number to call for assistance, No response whatsoever from emailing support. My cameras were connected but all were deleted from my account with no explanation from Arlo. 2 weeks later, I finally have 3 working but the other 4 still will not connect. Complete waste of money and time.

      Arlo Technologies Inc

      Date: 07/14/2024

      Hello ********, Good day! This is ****** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. Please let us know if you need further assistance regarding your Arlo devices. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case. Thank you and have a great day! Regards,****** ************* Advocate ******************, ****

    • Dan R

      Date: 07/13/2024

      Scam cameras dont work big waste of money dont buy this product . Never could get camera working

    • Tiny A

      Date: 07/12/2024

      Arlo cameras are a rip off you have to pay $400 to $500 then you've got to subscribe to the subscriptions to keep seeing your cameras then when you do the $12.99 a month for unlimited cameras then they tell you with a factory reset now you have to pay an additional $360 to $400 for a one-time fee to continue to have your cameras I have a total of 13 and I'm down to two and when that money runs out I will not be buying anymore you will not get another dime of my money

      Arlo Technologies Inc

      Date: 07/14/2024

      Hi Tiny,Good day!I would like to convey our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our ********************* also tried calling you today but I got connected to your voicemail.Kindly allow us to assist you with your concern by responding to the cases. Can you provide the best time to reach out to you? Our office is open daily from 6 AM to 6 PM US **************** Time.The case number for the BBB Complaint is 44159690.Thank you for choosing Arlo Technologies Inc.Sincerely,**************Customer Care Advocate **********************.

    • Shaila D

      Date: 07/09/2024

      Absolutely the worst customer service. I got one issue resolved -- they upgraded our subscription after we said no -- after an incredibly lengthy chat followed by an incredibly lengthy phone call. I then said they had been double charging us -- we paid for an annual subscription but they continued to charge us monthly fees on top of that. I was told to make a new complaint. The next day I was on a chat for about an hour when the person I was chatting with simply stopped responding. It has now been 90 minutes and the person has still not responded -- the chat is still open. They also charged us for two subscriptions even though we have only one doorbell. Buyer beware!

      Arlo Technologies Inc

      Date: 07/11/2024

      Hello ******,



      Good day!


      This is ***** from Arlo Customer Care.



      I would like to convey to you our sincere apologies for the inconvenience you have experienced with your account. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.



      ******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that you have double charges on your account.



      I have created case number ******** as your Arlo case reference. Kindly provide your best callback number and best available time for me to reach you.


      Thank you and have a great day!



      Regards,



      **************
      Customer ************************************ ****

    • James F

      Date: 07/07/2024

      I do not recommend arlo cameras to anyone. The cameras are good but the customer support is worse than terrible. I was charged over 3 months that needed to be reimbursed but can not get anyone to talk to. I finally was told I had to pay $5 to speak to someone. Reluctantly I paid and still have not talked to someone. Their customer support seems to be a scheme.

      Arlo Technologies Inc

      Date: 07/08/2024

      Hello *****,

      Good day!

      This is Jocelle from Arlo Customer Care.

      I would like to convey to you our sincere apologies for the inconvenience you have experienced with the charges in your account and the customer service experience you received.

      Please let us know if you need further assistance regarding these charges.

      I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case.

      Thank you and have a great day!

      Regards,
      Jocelle V.
      Customer ************************************ ****

    Arlo Technologies Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.