Reviews
This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 419 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTom S
Date: 09/22/2024
1 starTom S
Date: 09/22/2024
I kept getting an upgrade notification at the top of my Arlo app. This "upgrade" was a downgrade for me as I know longer have my library. From what I have found out, there is no way to get back to the previous version. Arlo is sneaky and disingenuous. They probably don't care, but I will be "upgrading" by tossing my Arlo Camera's in the garbage and deleting the app.
Arlo Technologies Inc
Date: 09/26/2024
Hi ***, Good day! ?My name is *******, a Customer Advocate at **********************. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. I will get in touch with you in the hopes that we may rebuild your confidence and earn your continued business. Please expect an email within the day regarding this. Thank you and have a great day!Sincerely,******* *.Customer Care Advocate ******************, ****Review fromStephanie D
Date: 09/14/2024
1 starStephanie D
Date: 09/14/2024
I was told I brought a lifetime subscription for my doorbell camera with ***** technologies for approximately $480.00.Approximately a month ago I started receiving E-mails that I needed to enter a new payment method. If I paid for lifetime doorbell camera surveillance why would I have to pay again. I called the help line no. on August 21 and I explained clearly my concerns, and I informed the gentleman I was told when I made this payment that it was for life. I mentioned getting a lawyer, at this time the gentleman proceeded to curse me out using defamatory language. I made a second call on September 14, after my service was cut off. The gentleman told me my lifetime payment was for storage, I explained that is definitely not what I was told. I was told to continue service I needed to pay $179.00 for 1 year, $349.00 for 3 years or $479.00 for another lifetime subscription. This company is ripping it's customers off. I will also be contacting my Senator and Congressman regarding this matter. Arlo Technologies is ripping their customers off. I will not stand quietly and allow this to keep going on.Arlo Technologies Inc
Date: 09/16/2024
Hello *********,Good day! This is ***** from Arlo ************* Team. I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization.Please allow me to contact you and discuss the lifetime subscription purchased from ***** Technologies. A case has been created and an email has been sent as a reference. If additional support is needed, please update the case.Sincerely,*********************** ************* Advocate **********************.Review fromSylvia R
Date: 08/28/2024
1 starSylvia R
Date: 08/28/2024
I have been scammed into buying Arlo "permanent" SUBCRIPTION... 1 year later Arlo shut me down and want me to pay a subscription again...... Arlo refused to refund my money and also refuse to send documents stating I didn't have to pay ever again for a subcription! I was also told I may have paid a 3rd party Arlo company therefore I cannot get my money back! STOP this crooked company NOW!Arlo Technologies Inc
Date: 08/29/2024
Hello ******,Good day!This is **** from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. From what you've said, it seems you paid for a permanent subscription. I'm sorry for the inconvenience, but please note that Arlo do not offer permanent subscriptions. We would like to assist you further on this matter. I will be creating an Arlo case number to be sent to your email for your reference. For further assistance, please respond to my email.Thank you and have a great day!Regards,************Customer Care Advocate ******************, ****Review fromCL S
Date: 08/15/2024
1 starCL S
Date: 08/15/2024
My complaint is that I am due for a refund!!! Arlo customer support **** deleted our ********************** account because we refused to purchase the lifetime senior citizen plan for $ ******. I requested something in black and white on plan, and after refusing to purchase and that I needed more time to research and talk to another Arlo customer agent on plan, **** got irate on the situation and a shouting match happened on this phone conversation. He demanded an apologize or he would cancel our account, he so called says he has the authority to do so. This is my account #******** and we have been well paying customer for years. I need to talk to someone live, we canceled our CC with our bank because afraid that he would use our account. He had poor customer service by hanging up on conversation three times. Arlo has a poor customer service also, because we can't talk to a live agent when you have issues that needs your attention asap. That is how this all became when it was to inquire on just a billing issue and o it escalated to this mess.Arlo Technologies Inc
Date: 08/19/2024
Good day!
This is Russell from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced.
I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case.
Thank you and have a great day!
Regards,
Russell V.
Customer Care Advocate
Arlo Technologies, Inc.Review fromSadie H
Date: 08/06/2024
1 starSadie H
Date: 08/06/2024
We cancelled our service, but were still charged on our annual renewal date, and the charge was for $199.99 instead of $120. I attempted to contact them via their online chat support to get more information, but that chat appears to be with an AI/bot that continued to direct me to log into our account to access the receipt. We had previously tried to do that before reaching out to them, however, when we go where they direct us to, it shows that our plan has been cancelled, and there is no receipt available that coincides with the $199.99 charge. When I requested in the chat to talk to an actual representative, I was told After reviewing your account, it appears that you are not entitled to live agent support. I verified if this included billing questions/help, and was given the exact same message. So it appears because we are not current customers, they wont speak with us.I then attempted to reach out to the phone number that was provided alongside the charge on the AmEx (408-***-3750), and that is a recording that directs us to log in to our account for any questions, and then disconnects the call without offering an opportunity to chat with a person to help resolve the charge or answer any questions.I found a different phone number via the AmEx charge (**8-638-4327), but that number is associated with Netgear, and when I was able to connect with a person there, she explained that Arlo hasnt been a part of their company since 2018 but she could provide me with a contact number. However, that number is the number that I already tried.I also found a phone number via their page listing on the Better Business Bureau site (***-898-6988), but the recorded message given on that line is that I could only speak to a live rep if I had an open case number, which they stated can only be obtained via our online account if were a current customer, so I have no way to get a case number assigned. I remain unable to get any explanation of, or receipt for the charge.Arlo Technologies Inc
Date: 08/09/2024
Hello *****,Good day!This is ***** from Arlo *************.I would like to convey to you our sincere apologies for the inconvenience you have experienced with the subscription and to our support center. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case.Thank you and have a great day!Regards,***** ************* Advocate ******************, ****Review fromMatthew T
Date: 08/04/2024
1 starI am severely disappointed with Arlo support. I reached out and spent nearly two hours trying to work via chat with support agents. The first agent disconnected with me while I was performing the steps they had asked me to complete. Despite telling them that those steps could take up to 15 minutes, and having them acknowledge this and say they would wait, they disconnected after only 5 minutes. I then responded that my issue had not been resolved, and was connected to a different agent. This agent stated that they would read through the prior transcript, but then proceeded to ask me redundant questions that the other agent had asked, asked me for the same troubleshooting steps, and only read the previous transcript when I pointed this out. They then stated that they were going to work with the support team and asked me to stay connected. After more than 45 minutes with no response or update, I asked the agent if I was still being supported. I waited an additional 10 minutes with no response, and then was forced to disconnect. My issue was never resolved. I would like to be connected with a manager, have my issue resolved, and receive consideration for the significant inconvenience this has caused me.Review fromPeter L
Date: 08/03/2024
1 starPeter L
Date: 08/03/2024
Ive gone over arlos trouble shooting tutorials to no avail . They do not offer a way to talk to a real support person. After spending a considerable amount of mony on there products , the least they can do is make phone support possible. This company is c*** What good is a device if you cant get it to work . Will never purchase again or indorse.Arlo Technologies Inc
Date: 08/04/2024
Hello *****, Good day! This is ****** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. Please let us know if you need further assistance regarding your Arlo devices. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case. Thank you and have a great day! Regards,****** ************* Advocate ******************, ****Review fromLen G
Date: 08/01/2024
1 starLen G
Date: 08/01/2024
I have had Arlo for over a year now but recently called to find out something about my plan and spoke to ****.He was arrogant and condescending and I wanted to just speak to someone else. After he tried to get me to sign up for a new plan and I said no he hung up the phone. I called back to find out how I could give a review about the poor service and was met by **** who was also rude and said 'We get complaints like this all the time ' and someone from the legal department will call back.I wouldn't hold my breath. Arlo has some of the worst customer service you will meet and when my subscription expires I am considering leaving and would not recommend Arlo to anyone.Arlo Technologies Inc
Date: 08/04/2024
Hi ***,My name is *****, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.Thank you for doing business with us.Regards,**************Customer Care Advocate ******************, ****Review fromJL L
Date: 07/25/2024
1 starJL L
Date: 07/25/2024
Purchased Arlo Essential 2k 3-pack cameras w/solar panels from HSN. Within 30 days 1st camera stopped connecting/no feed. Performed Arlo's all suggested methods to reconnect & continued using camera. Purchased Secure Plan w/unlimited devices $12.99/mo. 2nd Camera that was installed would go offline intermittently & w/no feed/motion/activity. Performed all suggested methods to reconnect, etc. Was on website chat online & phone calls to tech support. Spent one entire day on phone/website trying to resolve issues with 2nd camera from morning to 10 pm. It seems when I go online to website chat online, camera starts to function properly again. Also purchased 2 yr. warranty from HSN with original camera package purchase May 2024. I contacted HSN who agreed to take back products with full refund. I am sorry I did not investigate further other than HSN sales video showing what a "great" product Arlo cameras. I plan to cancel the $12.99 month subscription and see how that affects my camera connections. I am truly disgusted to go through this, that I didn't look at BBB complaints and had I visited BBB, I would never have purchased & gone through 60 days of hassle, ************* of time & $$.Desired settlement:If cameras stop functioning again, they will be returned as agreed to by HSN w/full refund and I expect Arlo to NOT CHARGE for their Secure $12.99 plan. Otherwise, a formal complaint will be instituted.Arlo Technologies Inc
Date: 07/27/2024
Hello *****, Good day! This is ***** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your cameras. Please let us know if you still need further assistance by responding to our email. Your Arlo case number in reference is case #: ********. Thank you and have a great day! *********************************** Advocate ******************, ****Review fromMS D
Date: 07/24/2024
1 starI have spent 45 minutes online with ARLO about our ARLO Cameras! They are 3 months old. Life is too short to deal with crappy service!! We are throwing away the Cameras and wanted to share with those who might be thinking about buying one..JUST DONT.If I could give a ZERO star review I would.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.