We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Weight Loss

Jenny Craig USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for Jenny Craig USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jenny Craig USA Inc has 786 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a free trial of food delivery. We did not enjoy the cardboard food and I contacted the company to cancel. They canceled the food delivery autoship, but did not cancel the auto renewal of the trial. they did not tell me that there were two parts of this and so they went ahead and charged an auto renewal. This was deliberately misleading and unscrupulous. Buyer beware.

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 14th I ordered a 2-week Jenny Craig meal plan, which arrived on May 17th. It had auto delivery which could be "cancelled at any time". I received a reminder email from them on May 27th at 10:07pm confirming my next order. I cancelled it on May 28th at 7:30am by email, as per their instructions, before it got processed but received another email on May 29th saying the order was shipped! I called them and told them I had cancelled but was told it was too late to cancel. I informed them that the package will be returned to sender and they don't have permission to charge my credit card but they charged it anyway. I cancelled it before shipment and feel they acted in bad faith by processing it after I had cancelled. I expect a full refund to my credit card.

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Jenny craig. After doing so I Found out I have diabetes. I discussed this with my health care provider and feels I should not eat processed food my numbers go up pretty high after eating their meals .I contacted Jenny Craig and they said there is nothing they can do. I asked to Be changed to Low carb *********** said They cant Do That. I spoke to a superior and *** said the same thing! So now Im stuck With the plan and Cant eat the food. I was told its diabetic Friendly! But Its not

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called this business several times to cancel and receive a refund because the food has given me an allergy as well as I have been told by my doctor I am unable to eat this particular food due to health issues. I am also moving due to the death of my husband and can no longer receive the shipments. However all of these reasons were unacceptable to the business they refuse to cancel my auto shipments. Blessings to be either a Ponzi scheme or a scam where they continue to debit your card and refuse to cancel. I am now requesting a refund. This business should not be allowed to continue when you are on the phone with them they refuse to accept that you want to cancel and just keep talking until you have no choice but to finally hang up the phone without a resolution.

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prepaid for 8 weeks of food online. Plan was to include bars, breakfast, lunch and dinner. I opted for the anytime bars because I do not the recharge bar option they have available. I did not receive my bars. I called 3 times to rectify the issue and customer service reps insisted that I did not order bars. When order on the website there is no option to not order the bars. I know what I ordered and I would like for Jenny Craig to send me what I ordered.

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past I have dealt with the Jenny Craig Company and have lost weight on the food they gave me to eat. They went through bankruptcy but later came back to sell food again online to customers. I wanted to lose weight and started an 8 week program starting 2/5/2024 where I would pick out the food I wanted and would be delivered to me. I paid the total 8 week program cost at once on the first day that I signed up over the phone. I received food on the first week on 2/8/2024 that I had not chosen and called to complain. They apologized and later on 2/13/2024 received the food that I wanted. I began following the scheduled plan and ate, drank, and exercised regularly. i lost 3 pounds the first week but did not lose any more after that or in the following weeks. I followed the Jenny Craig health guidelines but was not warned that if I went through menopause it might not work. Menopause is NOT considered a medical condition or a medical disease or disorder. I was not warned that the lack of losing weight while going through this this natural condition would occur even after I ate all the sent food and followed the guidelines that I was told to by Jenny Craig. Because of this I would like a refund on the money I have given to l them even though I ate all the food sent to me over the 8 week program and followed the rules. I tried to cancel after my membership of the 8 week program had ended but because I could not get through to anyone I called my bank and cancelled the credit card that they had on file for me so that I would not be charged anymore.

    • Initial Complaint

      Date:03/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order Jenny Craig and paid for 8 weeks to get 2 weeks shipment at a time. I just received my order not only it is not the food I picked there was opened food and there is broccoli all over the packages - food is opened its disgusting - I called to cancel and get a refund - the girl that answered the phone was laughing and said no refunds. I ordered less than 3 days ago I can cancel and you cant charge me for food I didnt receive the food. Refund me $930.17 immediately !!! No wonder this company went bankrupt !!! I have pictures of the damaged food and opened food !!!

    • Initial Complaint

      Date:02/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a Jenny Craig food shipment where the dry ice had exploded all over the food packaging. The packages were covered in sand like dry ice particles. I called Jenny Craig customer support only to be told that the food is stiil good and I should consume it. Again I explained that the dry ice was in the folds of the package. They will not replace the order and to eat it. I have been a loyal Jenny Craig member for 20 years. I expected better customer service. I think they should replace my order.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up and prepaid for 6 weeks of deliveries of food for my wife and myself. I understood it would only be 6 weeks with auto ship every 2 weeks. at the end of 6 weeks I recieved an email that another shipment was preparing for shipment.. I was surprised and immediately cancelled thru their web site. My wife then received an email that an order had shipped. I called Jenny Craig customer service to ask why an order was shipped that had been cancelled.. I was informed that I was enrolled in auto delivery every 2 weeks.. We disputed over the phone ay lemgth and the customer service supervisor said there was nothing he could do the order was shipped already and I would have to pay for this as they couldn't have the order returned. This is a SCAM I will not pay for something I didn't agree to have sent.

    • Initial Complaint

      Date:12/28/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/27/23, they scammed me, a sr ******** saying in their ad to my email that EVERY shipment was free one time, then I went to pay on their website AFTER I paid $69 to join "A La Cart" and their site said my order didn't qualify and they charged $20 for a few items.

    Jenny Craig USA Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.