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Average of 208 Customer Reviews
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Review fromAlbert K
Date: 09/21/2022
1 starAlbert K
Date: 09/21/2022
Better Earth solar installation company:1. damages our roof tiles including cracked our tiles, broke holes in our tiles. 18 roof tiles damages counted. we have a small home.2. tried to cover roof tile damages by painting over COL with different paint color!3. never provided reply with correct documentations.4. good at routing your emails around and around to multiple staff with no results for months.5. misled us that they will correct the submitted city permit application by telling us "is really about the same EV charger. Juicebox is the same..." while in our signed contract stating Solar edge ev charger.6. smudges stucco around holes instead of a correct professional way by adding stucco in holes, smoothing out and paint over. 12 yr old can do a better job than better earth.7. delivered the solar panels to our homes without the product box. the solar panels were stacked in better earth truck and there are no proof of what kind of solar panels we getting and no proof what watt of panels we getting. the contract we signed paying for 400w but the city permit Better Earth submitted (confirmed with city) is 360w.8. acknowledged by Sales that Better Earth made a mistake of the city permit application, but nothing happened. installed 360w solar system not what we signed up and cost remains 400w.9. give a short notice of installation right before the 90days up in contract. during installation sales pitch pressure to short chain what we got.10. installed solar system parts out of place in garage and outside.if I can upload pictures to provide details.
Better Earth Solar
Date: 08/24/2023
Hello ******!
Better Earth is continually striving to make every solar project a 5star experience and we take complete ownership over the fact that your experience was less than stellar. Thank you for your feedback.
-Better Earth
Review fromDiana S
Date: 09/20/2022
5 starsGracias Better earth por su honestidad.Y a *********************** por su paciencia* amabilidad y por estar ah siempre para contestar todas mis dudas y a los de instalacin tambin muy amables*No tuve que pagar nada * la instalacin* permisos y activacin todo a su tiempo* Gracias aunque tengo poco tiempo con los solaresReview fromJosh K
Date: 09/19/2022
1 starJosh K
Date: 09/19/2022
There doorknockers have come multiple weeks in a row. After telling them multiple times Im not interested in there products. Having to tell them to get off my property multiple times before they left.Better Earth Solar
Date: 08/09/2023
Hello ******!
We apologize for the diligence of our sales team. Though they drive our business, we always communicate that we must be respectful and mindful of boundaries at all times. We will use your feedback here to share with our sales teams so that we are not disturbing anybody in the future.
-Better Earth
Review fromCarlos P.
Date: 09/19/2022
1 starCarlos P.
Date: 09/19/2022
I Signed a contract in May and panels were installed on June 20th. To this day (Sept. 18th) the service has not been been turned on and I have been paying the electric bill through the hottest months of the year. I have paid the company 90% of the cost for the panels and still have not heard back. At this point I am really concerned about the credibility of this company and questioning wether their 25 year warranty will be validated. In the contract I was told it would take 4-8 weeks maximum for the activation and it has been over 12 weeks now. I have tried calling the company and have not been able to reach anyone. This is very concerning, after this experience I will definitely not be referring this company to friends and family as I would not want anyone else going through this experience.Better Earth Solar
Date: 08/11/2023
Hello ******!
Better Earth will always strive to provide award winning customer service and it is clear we dropped the ball at serveral points throughout your project timeline. Looking into your project we see that you are finally up and running which makes us very happy. Please rest assured that we will be here whenever you need us, honoring your warranties for decades to come. Thank you for sharing your feedback!
-Better Earth
Review fromelsa f
Date: 09/12/2022
5 starsLe recomiendo esta compaia a quien est buscando paneles, son muy profesionales y yo no tuve que hacer nada.No tengo problemas con el techo y teco ya no me roba el dinero.Yo nunca le abro la puerta a nadie pero cuando **** vino me exoplic toco,fue muy amable y se encarg de todo muy buen servicio ya se lo recomende a mi vecino y me gan $500.Review fromReinaldo S
Date: 09/12/2022
5 starsYa tuve los Paneles instalados, todo sali bien * no tuve que hacer nada **** * Better earth se encargaron de todo. Ahora esto* pagando menos de luz * no puse ningn Down pa*ment. Mu* recomendado a la gente que est regalndome plata a teco.Review fromAl C
Date: 09/11/2022
1 starAl C
Date: 09/11/2022
Pray that nothing goes wrong once installed. Had my intalled almost 1 year ago and the panels stopped producing for over a month. Contacted BetterEarth and always the same response. "Someone will contact you within 48hours". After 3 calls and have yet to hear from BetterEarth. My project bill will be over $1K.Better Earth Solar
Date: 08/09/2023
Hello Al!
Better Earth is constantly improving our customer support and we appreciate you sharing your experience. We hope you will be delighted to hear that since your activation, we have vastly improved our response times and our new live chat feature offers instant support if ever needed. We look forward to providing decades of industry leading customer support from here on out!
-Better Earth
Review fromAllyson B
Date: 09/07/2022
1 starAllyson B
Date: 09/07/2022
I originally signed my contract for solar panels in February 2022. My permit is dated 2/14/22. It is now nearly seven months later, my panels have been on my roof for six months, and we have not yet passed inspection with my city.The first problem was my living room flooded. Giant swells in my ceiling right below the solar panels. Better Earth came out and fixed it, then fixed it again, and then repaired the interior damage. Awesome, I was so grateful.We have failed inspection three times.The first time it was a true problem, something with the way it was installed. Totally fine! It happens. It was fixed immediately, we scheduled another inspection. The second inspection they noted that there was just a problem with our permit - it was written for a 13 panel system and we only had a 10 panel system. None of this was communicated with me; I only found out after we failed inspection a third time for the same reason as the second time. That was back in July.Thats when I started asking questionsand received absolutely no answers. The customer service department is so polite, but really they can do nothing. I was told that their management team doesnt actually do anything and everyones backlogged. Every single time I called I was told the problem had been fixed - just that day! - but someone had to be lying because its been nearly two months since my last inspection and nothing has changed.I paid Better Earth $15k back in Februaryand we are still not turned on with my utility company. I beg anyone reading this to PLEASE choose a different company. My experience has been so frustrating because I am so helpless. I cant do anything to help fix this. They are a large company and do NOT care about individual cases. Not because the people there are mean (because they are not!) but they already have my money and have no incentive to helpso they just do not.This is my first BBB review and will hopefully be my last. Do NOT go with Better Earth.Better Earth Solar
Date: 08/09/2023
Hello *******!
We are frustrated to hear that your experience was so substandard. We are constantly improving our customer experience and will use your feedback to only become better. We certainly care about each and every homeowner and want you to have faith that you chose the right solar company. If anything is ever needed in the future, please visit your customer portal or use our new live chat in feature for immediate assistance. We will be happy to serve you if ever an issue arises!
-Better Earth
Review fromChuck P
Date: 09/06/2022
1 starChuck P
Date: 09/06/2022
************** The sales person gave me a very nice quote, he was always extremely helpful and willing to answer question. The panels were installed April 2022, they did not have planned sized panels In stock at time of installation, therefore they upgraded ours to next higher watt panels. I called 4 1/2 weeks later just looking for an update and was told Oops they forgot to resubmit the updated plans to match the upgraded panel specs. Over the past 3 months I have been told on 5 different occasions that the date of permit approval should be XXX! I have spoken with our towns permit review board on numerous occasions to assist in keeping the process on track and have been told the Better Earth permit department is not communicating and continually sends in wrong information. I have spoken to customer service manager who claimed she will get involved to help get job To Completion and would give me weekly updates. This lasted one week. Have attempted to contact her now 4 times and have NOT gotten a call back. At this point it will be at least 6 months. And there is NO resolution in sight.Better Earth Solar
Date: 08/09/2023
Hello *****!
Better Earth is always striving to deliver 5star service and it pains us to hear your experience. Thank you so much for sharing. We have looked into your project and were glad to see we brought you to activation, though we apologize for the bumps along the way. In the future if any help is needed, please visit our new customer portal or our live chat on our website betterearth.solar and you will receive the help you need immediately. Thank you so much for your feedback here!
-Better Earth
Review fromSara L
Date: 09/05/2022
1 starSara L
Date: 09/05/2022
Cant rate the actual service because even though the panels are in and the money has been paid we still have no solar power. We signed a contract in May and the panels were finally installed in early August we were told we may not have use of them until November!!! Meanwhile we are paying giant utility bills for air conditioning during a heat wave. Terrible!!!! Think I should send the ****** bills to themBetter Earth Solar
Date: 09/09/2022
Hello ****, we appreciate you taking the time to share your thoughts with us and bring this matter to our attention. We want to always offer the best experience to all of our customers, but we also understand that we aren't perfect. We want to make sure we can tackle whatever necessary to push your project to final completion as soon as possible so you can enjoy the benefits of solar. Our team will look into your project and understand what it needs and then call you to go over the next steps.
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