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Customer Review Ratings
Average of 208 Customer Reviews
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Review fromJacob E
Date: 10/18/2022
1 starJacob E
Date: 10/18/2022
We got our Solar installed by this company in ****** ** on April 20, 2022. It is now October 17, 2022 and it is still not working. They have not followed up on the finalized permits. Now they have been so busy to follow up with us. This should be done by now. Make sure in the contract that if its not finalized within at least 6 months maximum that you can back out of the contract and get the solar removed from your house. I would not recommend this company to any of my neighbors.
Better Earth Solar
Date: 08/18/2023
Hello *****!
We appreciate you sharing your experience and are similarly disappointed in ourselves that we could not deliver a better and timelier activation for you. We take full ownership over your experience and are glad that you are fully activated now. We will continue to grow and expand our service so that frustrations like yours occur never again. Thank you for your feedback!
-Better Earth
Review fromAndre C
Date: 10/13/2022
1 starAndre C
Date: 10/13/2022
Absolutely pathetic customer service, Ive had these panels installed for over the better part of 10 months and theyre still non-operational, I have tried to reach out about this issue every single week with a promise of a solution but none. *** left a bad review a few days ago on this site and what a convenience I get a call about how theyre FINALLY going to submit the Work Order form to the city and have the panels operating, then they proceeded to remove the bad review. Only when a bad job came back to bite them, they decided to do something, do not do work with this company, save yourself the headache and money as they still charge you for the panels even though theyre not working.All this stress to just find out theyve been lying about the city delaying the paperwork this entire time, they failed to follow through with the follow up work, so it led to a further delay, I am at the point of tearing these panels off myself and having them pick ** the panels in whatever condition they end ** in Pathetic excuse of a company, all this is going down to the Better Business Bureau, and they are going to pay for everythingBetter Earth Solar
Date: 08/24/2023
Hello *****!
We aim for nothing short of 5star service for every installation so it is completely on us and we are sorry your experience was lackluster. We would love to look more into your project and see if there is anything more we can do to enhance your experience but we cannot find a project with the name and email given here. Can you please email: [email protected] and we will review your project and see what more can be done. Thanks for sharing your experience and we hope to hear from you soon!
-Better Earth
Review fromSeth R
Date: 10/06/2022
5 starsI've had my system installed for over a year and it's exceeded my expectations. I'm producing more energy than quoted and operation has been flawless. My representative, ****, did an excellent job working with me to design the perfect system. The install crew was experienced and performed very clean work. The permit was approved on first try. **************** (********, **)Review fromAdam L
Date: 10/05/2022
1 starAdam L
Date: 10/05/2022
We have solar has been installed from your company for seven months now, the solar still not working, I don't know how long we have to wait to get solar work, We still pay high cost to pg&e, I hope that your company get this done as soon as passible !Better Earth Solar
Date: 08/24/2023
Hello ****!
We appreciate your feedback here and took a look into your project. We are happy to see you are up and activated. If anything is ever needed, please visit our new customer portal and live chat for immediate help on anything you might need!
-Better Earth
Review fromUlrike C
Date: 09/30/2022
5 stars******** introduced me to your company and your product while making a cold call and because of his excellent people skills and mastery of the subject he convinced me to listen to his presentation and finally sign up for a contract.******** was very professional and friendly. I dont have the technical and financial background and he explained both the technical and financial advantages of switching to solar energy and how your company is able to provide a customer these advantages. He also pointed out the environmental advantages of making this switch. ******** backed up his presentation with numbers, how to save me, as the customer and consumer, considerable amounts of money over the years and also being a considerate consumer as well as producer of energy.Review fromSol V
Date: 09/29/2022
5 starsGracias ******************* por tu servicio recomendado 100% gran profecionalismo esta ha sido nuestra mejor invercionReview fromGabe A
Date: 09/29/2022
5 starsI had my system installed a few months ago and it's working great. I'm super happy to not be getting $350-450 bills from PG&E anymore. My last bill was $42 for gas and connection fee. **************************** ********* were and are absolutely great! They checked in and kept me in the loop for every step of installation and power up of the system. I still get calls and texts from them just checking in to make sure I'm still happy and don't have any issues. I highly recommend Better Earth Solar. I'm very happy with my entire experience.Review fromStanley R
Date: 09/28/2022
5 starsVery great experience and service from start to finish with Zeke at Better Earth. After speaking with multiple companies, Better Earth won my business. Installation process was fast, helpful, and professional, and was completed in only one day. Excellent customer service and highly recommend them.Review fromLoren B
Date: 09/28/2022
5 stars***************** who was our rep on this install to our home was superior in the way he communicated with us and even when there was a minor issue stepped in to make sure everything was satisfactory. The install went smoothly and the team cleaned up after their work was completed.Review fromLeon R
Date: 09/26/2022
1 starLeon R
Date: 09/26/2022
I am same as the people below started in March and just today 09/26/2022 APS hung the meter. It is still not turned on. Called today waiting to see how long it takes them to respond.Better Earth Solar
Date: 08/24/2023
Hello ****!
We appreciate your feedback here and always strive to provide an excellent customer experience with every homeowner we meet. Your feedback goes a long way and sheds light on the fact that we still have much to do to make sure our customers have a stellar experience. We've looked into your project and see you are now activated and good to go. Thanks for your feedback and rest assured that we are constantly expanding our services so if anything is ever needed, we will respond swiftly with resolutions!
-Better Earth
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