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Business Profile

Computer Parts

Gigabyte Technologies

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gigabyte Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reached out to customer service for support, both on the phone and on their ticketing system. In troubleshooting with their live agent, it was determined that motherboard was defective and to RMA it. The Ticket system was updated with the information i believed as needed and the troubleshooting response i received was beyond substandard. Upon further inquiry with the customer service rep in the ticket, the agent further escalated versus descaltated and failed to offer any sort of troubleshooting items. They additionally questioned what i do and don't know regarding the very troubleshooting steps I took with another agent of gigabyte, on the phone, and their effectiveness. I've been a customer of ********************** for ** years and this is my first contact with them in that time. This is not acceptable and I'll apologize if it was taken out of context but i expected much better tshooting efforts between myself and the agent. Very poor experience.

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent them a Video card unbent and in perfect condition(see before and after photo attached) I sent it with plenty of bubble wrap and shipped in great condition. Gigabyte Banged up my card at their factory and have the audacity to tell me it's physically damaged. Don't trust these Criminals They done the same thing to Thousands of people not just me.This type of business practice is illegal in ******* people should know This. You spend $1k to $2k on a high end card then they scam you out of your hard earned money. This is Unbelievable! *************************************************************************************************************

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Gigabyte Aorus 17H laptop from ********* for $2259 plus tax. Ever since I turned it on the first time the Gigabyte ************** has not worked. This the program that controls everything on the laptop, fans, cpu clock speed, gpu clock speed, ability to download system drivers, rgb lighting and the bios. I tried to get help from ********* and they would only let me return it for the exact same laptop. I bought this laptop on pre-order so there were not any reviews from customers yet. I looked it up after I started having trouble with the laptop and a lot of people were having the same or similar issues that I was having. So, I told B&H I did not want another Gigabyte laptop I wanted a refund or at least store credit to purchase another brand laptop. They refused, even though I was only within 5 days of the purchase date. So, I turned to Gigabyte and I have gone through their tech support portal several times and i get the same response everytime, Try A,B then C etc. The problem is Gigabyte ************** is not compatible with any other software, not even windows. So, I have uninstalled my operating system about 15 times over the last 9 months, uninstalled every other piece of software not on the laptop when I bought it, and still the same thing. I get it to work for maybe a week maybe two if I'm lucky and then I update windows and once again it stops working. My laptop shuts down on a regular bases when playing games and I'm playing a the lowest possible video and graphic settings. Eventual the laptop is going to have a catastrophic hardware failure and stop working. I bought this laptop to use as entertainment when I'm working on the road. I'm a Traveling ICU RN. I video chat my wife and daughter, watch movies and play games. But, it is basically worthless to me. I don't want to invest in another laptop and be out $2500, when it is their software that is the issue.

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed for an RMA on a *** that was purchased a couple years back. When they recieved the *** they claim that there was damage to the **** damage that I absolutely did not cause and they refuse to honor their warranty now.

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a motherboard built by Gigabyte. The computer was running perfectly. I used a Gigabyte supplied application to update the computer and it stopped working. The motherboard was under warranty so i sent it in for repair.Gigabyte replied that the board was damaged and they would not cover it under warranty. I fail to understand how it was damaged as it was working perfectly prior to using their software.Gigabyte has informed me they want $100 to repair this board as they are denying the warranty. The exact same board sells online for around $100 new.1. Their warranty refusal is unfair.2. Their non warranty offer is price gouging.I feel they should honor the warranty.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/24/22 I purchased a ***************** bundle from Newegg. The motherboard purchased was a Gigabyte Z690 Aorus ULTRA. Everything about the product has worked perfectly until 8/15/2023.I turned on my computer to notice that there was no display signal. Being an IT technician, I took my time to troubleshoot the computer. This involved replacing cables, changing monitors, and even taking the computer apart and testing all of the components of the computer individually. My conclusion was that the motherboard was faulty.On 8/17/2023 I began my communications with Gigabyte Support. I explained the issue and they recommended a **** update. I was unable to update the **** by following the instructions they provided. I informed support and they suggested an ***. I opened an *** with Gigabyte shortly after.On 8/25 Gigabyte received the motherboard. On 8/29 it was processed and they updated the ****. On 9/1 the motherboard was shipped back out.When I received the motherboard the same issue was present. Upon reading the notes on the *** it is apparent that the **** was updated but the key issue it was sent in for repairs was never addressed. Over the next 2 weeks I attempted to file for a second *** and never received a response from Gigabyte.On 9/18 I then contacted support directly and they requested if possible, test with another graphics card. They would know that I already had done this, experienced the same issues, and even tested the graphics card in another system. Proving the fault to not be with any of the graphics cards I have tested.At this point I dont know what to do. Support seems to not read information in support request, and as a customer it is frustrating to think I may pay for shipping again to possibly have to deal with issue still not being resolved.Not to mention the price of sending the motherboard back and forth without it being repaired is getting close to costing more than just buying a new motherboard from another manufacturer.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of July, I had Gigabyte service my laptop while it was still under warranty for dead pixel and screen issues. When we received the item a few weeks later, it came back with a dead pixel.We requested for it to be serviced again to fix the screen issue, and they sent a label for another repair. When receiving, they requested $250 because it was not under warranty anymore. I explained this issue was the same problem affecting the laptop pre-warranty expiration. Then offered if they would not fix it, just to send it back.It has been about a month since the second service request and a couple of weeks ago they mentioned they were awaiting to hear back from "HQ" . They have been slow to reply and am going on another 2 weeks waiting for response, and 2 months without a properly functioning laptop.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Gigabyte motherboard that has a 3 year warranty. After about 2.5 years of use, the motherboard stopped working suddenly ( computer would not turn on at all).I performed various tests by switching my power supply, and noticed that the motherboard was not getting any power. So I sent my motherboard to *****************. The technician stated that the *** was damaged and it was not covered by the warranty. However, I sent the motherboard for a power issue NOT a *** issue. Technician refused to repair my motherboard and did not honor the warranty. Item was shipped back.

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First RMA *********** opened @ 1/02/23, Process Result: Product test ok, no trouble found. - Received 1/11/23 - Processed 1/16/23 - Shipped 1/18/23 - Delivered 1/26/23 Second RMA *********** opened @ 6/17/23, Process Result: Product damaged, cannot repair. - Received 6/27/23 - Processed 7/24/23 - Shipped 7/24/23 - Delivered 7/26/23 Have been having problems with this motherboard since the beginning of the year, have sent it to Gigabyte to get fixed two times going on a third and the problem has not been found/fixed at all. Last RMA they said they would fix it for $100 but they never did. I also contacted customer service after I received the motherboard and they said they tested it and it's in good condition but that was a lie, the motherboard still had the same problem even after they "replaced" the *** socket. I have tried contacting them to try to rectify the problem but they have not replied after 11 days. I just want my motherboard fixed/replaced/exchanged for the same one or better.

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SN220401062107Graphics CardGV-N3050GAMING OC-8GDComplete failure card actually caught fire. Company says its user damage when the card pictures prove that the card it self is the point of failure. Computer card is from still completely works with another card.

    Gigabyte Technologies is NOT a BBB Accredited Business.

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