Complaints

This profile includes complaints for Gigabyte Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gigabyte Technologies

  17358 Railroad Street City of Industry, CA 91748

• 

  Gigabyte Technologies

  17088 Green Drive City of Industry, CA 91745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed this motherboard. Installed windows 10. Worked fine for about 30 or so minutes, then the usb would shut down could not use mouse or keyboard would have to push reset or turn off by power button. Then it would do the same thing over and over. Sent it back to Gigabyte they could not find anything wrong with it. Probably did not let it run long enough. You could watch it in Device Manager the usb part in device manager would just disappear and I would have to restart.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I called Gigabyte 7 times 3 of wich one the chiness person on the phone tryed telling me i needed a water cooler this is not trobleshoting the motherboard did not work when they sent it the box was opened it was not new now the serial number doesnt work for warranty its invalid ****** *** ***** for shipping and its not valid this is supposed to be enterprize equpment. This is in its 30 day return policy but the serial dont work. its invald. these are not nice people and i have a fealing they are violating privacy laws to. I want a replacement. They made me sopend ******* on an Idemn that dont work and there support is horrable so are the people that run the company. They dont know what they are doing and the sales team send you to support and thier website is coinfusing my motherboard is enterprize the custermer site looks like the Enterprize and the business doesnt work. They are holding my business up I have all Gigabyte motherboards and every one oif them had top go back for service and they denied my 2 motherbords one of wich i was hanging over the ,motherboard sweting in 100 degree wether i lost it they denide it for spots I heard they were the best OMG no they are not I cant do it no more im nasty when im mad and now they went to far took the money and ran

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,hope you having a lovely day, I contacted Gigabyte RMA about my Graphics card; however, they said product have a ******* S/N (meaning its not from North America Region by their definition) so the card is not covered by warranty and it really drove me up a wall because I purchased it in COVID times where it was out of stock everywhere and one of Newegg's Sellers was shipping it from *****. The text of the warranty found: *********************************************** says regional warranty MAY be considered and they chose to not honor the warranty because "the card have a ******* serial number" and now they won't answer me when I ask them to send a form that I fill to pay for the card shipped back to me, its been almost a month since they had Graphics card.P.S. the attachments shows which seller I bought it from, the exchange I had with their support, and the dates which I contacted their customer service and haven't replied since then.

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Gigabyte GTX 3080Ti Graphics card from Best Buy on May 22, 2022 for $1,249.99 before taxes (well above MSRP at the time). The card ran ok, with sporadic crashing occurring every few months, but then the card died completely in February of 2023. I reached out to Gigabyte support and have been engaged with them from February of 2023, until today in May 2023, trying to get a working replacement card. They've now sent me two replacement cards that have both malfunctioned. The first replacement, which was the same model as my original card, was dead-on-arrival, and did not function at all in my desktop. The second replacement card was upgraded to the next model up, a GTX ****, but that card barely lasted more than a month before it too died. I've thoroughly tested my desktop with multiple spare graphics cards, a different motherboard and processor, and multiple different power supplies, all of which did not work with the 3 Gigabyte cards but did work fine with my spare Asus graphics cards, even under heavy loads. Gigabyte has consistently refused to budge on their RMA process, and insists on sending me shoddy "repaired" cards only for them to break on arrival or a few months later. I've asked for a refund, or even just a new, non-refurbished card but have made it nowhere with Gigabyte customer service. The issue has never been escalated past the initial customer service representative either.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/2021 and on 11/15/2021 I purchased identical video cards. I started having issues with the cards within the first year and finally got around to making a warranty claim on the first one a few months ago. I sent it in and they sent out a refurbished one to me as a replacement. The replacement had the exact same issue and was sent back to them again with a request for a refund. They did issue a refund on the one that was purchased on 9/14/2021. I then made a warranty claim on the one that was purchased on 11/15/2021 for the exact same issue that the previous two video cards had. I have tried multiple times since sending the card to them to speak with someone capable of issuing a refund to no avail. This is the third video card, same model, that has had the same issue not working properly. I have been hung up on. Told that I would receive a call back from a manager. And told that I would be transferred to leave a voicemail and got hung up on again. They are making it impossible for me to request a refund for an inferior product. They offer a warranty for 3 years and after my experience with the product not working properly on 3 different units I certainly do not want a fourth one to try out. Not to mention all of the shipping back and forth has been at my expense totaling nearly $200. I paid $1129.99 for the video card on 11/15/2021 purchased through www.newegg.com and will attach the order details in a pdf below. The *** number is ***********. Thank you for your help in resolving this matter.

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2021 I purchased a GIGABYTE X570 AORUS PRO Wi-Fi Motherboard. Roughly a year and a half later the ** randomly shut off. After hours of troubleshooting (tested different CPU, RAM, GPU, PSU) I determined the cause was the motherboard. I opened an RMA ticket with Gigabyte on 04/01/2023. I was finally able to ************** out on 04/11/2023. Gigabyte received my board on 04/12/2023. On 04/18/2023 I received an email from Gigabyte stating that the board had physical damage (an *** with it's pad was ripped from the board) and that warranty was voided. I followed up with 2 emails and as of 04/21/2023 I have not received a response. They proceeded to ship me back my board on 04/20/2023 and I received it today 04/21/2023. The location of the *** in question was on the back of the board on an inaccessible area while installed in a case so it clearly could not have been the cause of the initial failure. On top of that I do not believe the board was physically damaged at the time of me shipping it out to them. I have read numerous cases of other purchasers having a similar experience with Gigabyte motherboard RMA request, even down to ***s ripped off in innocuous locations. It seems clear to me that Gigabyte is intentionally physically damaging boards to avoid repairing or replacing defective products.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Gigabyte Aorus z490 Master motherboard after a few months I was constantly getting **** (blue screen of death) memory management and a few others. *** was replaced with the same issue. Contacted tech support from Gigabyte, Corsair, EVGA, **************** and a few others trying to find solutions. Was directed by Gigabyte to swap out the video card with another one to test. When removing the video card the plastic clip and mount on the pcie slot broke. I took a photo of the broken parts and noticed something looked odd. Zoomed in closer and observed a resistor not mounted/soldered on properly. Sent the photos to GIGABYTE for ***, the *** was approved, then they asked for more pictures, which I sent. They informed me that the warranty wasnt valid anymore as there was physical damage to the motherboard. Really, I do as directed by tech support and the clip and mount break and its my fault. Also the resistor could very well be the initial cause of the **** issue. Now Gigabyte says we wont honour the warranty but send us the motherboard and we will charge you for diagnostic, replacement of the pcie slot and resistor and shipping.Unbelievable!

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new motherboard that was not functioning as inteded its only three months old and the company wants to replace it with a refurbished unit. I can see if ths motherboard was over a year its only 3 moths old. Im requesting a new board for the one I have is defective.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an $800 monitor from newegg less than a year ago. Its a gigabyte m32UC. Within the past two months, I started getting dead pixels on my screen. I took photos of the dead pixels, filled out an RMA request on gigabytes website and sent everything **** few weeks ago, I received a response from gigabyte saying that nothing was wrong with the monitor (despite the evidence I sent in showing otherwise). I tried contacting gigabyte via ************************** email, phone, and more and they are refusing to respond.My monitor was well within their dead pixel warranty period but they wont do anything. I believe this is a clear violation of their warranty policies and more. I spent a lot of money on their product and they wont do anything to honour their warranty. I would prefer to have my money and the cost of shipping the monitor returned to **** have spent over 6k on gigabyte products over the past six years and am disappointed with what they are choosing to do.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started an return merchandise authorization on 22JAN2023 for a Gigabyte graphics card that I own. The product that was delivered was usable but was not fully working properly. The product was still within it's manufacturer warranty period so I initiated the **** Their repair center went through their process of how to conduct a return merchandise authorization. They determined that my product was indeed not working properly and sent me a replacement that was received on 14FEB2023.The replacement they sent did not work at all. It was in worse working condition to the one I sent in for the **** I contacted Gigabyte through the original email thread for a refund instead of going through getting another replacement (photos attached). They said to open up another RMA ticket and that a shipping label will be provided to return the non-functional graphics card for evaluation and consideration of a refund. A month later I have yet to receive a shipping label and Gigabyte has discontinued to responding to my emails. At this point I am still only looking forward to a refund resolution. I do not want to continue business with Gigabyte's RMA process. My proof of purchase will be attached with images of the email logs I had with Gigabyte **************** at the following address: *********************************************************************************.