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Business Profile

Express Shipping Services

ECMS Express Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from GOAT and my item was shipped thru ECMS which never delivered to my house and I have a RING camera. Never heard of this company but if people end up like myself just dispute thru your bank and make a complaint

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of shoes from Goat on 11/4 & 11/5..After waiting weeks for my shoes to come.They claimed that they have been delivered.I had my Pobox as the delivery address but in the picture that they claimed they delivered the shoes to, Is clearly not my post office box.They are scammers and need to be shut down.They are stealing from people.

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** purchased a pair of Asics gel **** 2 weeks ago from *********** and today your delivery persons said the package was delivered to a costumer which is not true! Ive never received the package and I also have a Ring doorbell where I can see whos infront of my door. I believe this company is a scam.

  • Initial Complaint

    Date:09/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some shoes off GOAT on 8/22 I never received my order I been callin and keep calling and I always get sent to a voicemail its been 6 weeks still no update.

  • Initial Complaint

    Date:09/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items thru Goatapp numerous items and every time they use ECMS shipping it takes over ***** days to receive my packages and 7 times I did not receive package at all or it was completely damaged or goods stolen

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes off of GOAT on 08/27/23. My shoes were said to be at *** on Friday when there were no updates on Monday I was skeptical. I tried calling a bunch of times no answer. So I looked up the reviews & found 9 others with the exact same problem. Theyre purchases from GOAT as well. Please shut down this 3rd party delivery it seems like they stole our ************ will be seeking a refund.

  • Initial Complaint

    Date:09/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There business phone doesnt answer ever I feel like they avoid talking to explain whats going on For some reason my package arrived at there warehouse and was sent back to ***** idk why No one can answer emails either I feel like they avoid on purpose and its not fair especially when you waste more than 160$ If they cant ship in a correct matter why even be a business in a first place

  • Initial Complaint

    Date:08/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a package from GOAT on 7/23 and package still has not arrived. The tracking information provided is vague and gives no updates on the whereabouts of the package. I feel like this company is a bogus organization that steals packages. There is no way to contact them. Calls go unanswered and you will only receive an automated reply via email. I want my delivery or GOAT can refund my almost $250 and take it up with the horrible shipping company they use.

  • Initial Complaint

    Date:07/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** I just received an untruthful response from this company stating they are not the correct company for this complaint. I have now taken a screenshot of the **** delivery company website and tracking information via supporting docs attachment showing that they are indeed the correct delivery company. Please provide me further tracking information about this order you claimed was delivered on your company website. Please see supporting attachment from your company's website for Tracking Package #ECGGHXX013263984***I placed a shoe order with Goat. For delivery Goat used **** Global Express. On today, July 26, 2023, I received an email delivered notification, which is odd because I work from home and today I worked outside on my front porch/deck and received all of my packages and none from **** Global Express. They only delivery service trucks that has come into this neighborhood today has been Amazon. I tracked my order # ECGGHXX013263984, again it came up as delivered, but no one has come into this neighborhood from **** or to my front porch to where I am currently sitting and have been all day. I have contacted ****' number and called over 20 times and each call I was sent to a voicemail box that is currently full and not taking messages. From the other complaints I have read, it is apparent that this company has been apart of theft and stealing products. I have already reached out to Goat since this is the company they selected for shipment/delivery. This company **** is non-existent and has committed theft and fraud.

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a shipment delivered from Amazon Japan using this ECMS I got delivery notice but my shipment was not left at the front like stated in delivery notice, I have contact ECMS and was not able to talk to customer service so I left a message that was three days ago I attempted to contact ECMS and now I cant even leave a message. I believe this logistic company does even have people working there

ECMS Express Inc. is NOT a BBB Accredited Business.

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