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Business Profile

Express Shipping Services

ECMS Express Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid $180.44 for a product off GOAT that this company lost i demand compensation of the cost of the the package they lost, or a delivery of that package that they have not returned any information on

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17th 2023 I ordered a pair of sneakers from GOAT they were authenticated right away. The shipment then arrived to a nearby airport on April 23rd and cleared customs on April 24th. I had to call this company multiple times for the first few days wondering if I can pick up my package from the airport since there was no movement on a package that had already cleared customs for 4 days and it's only a 30 min drive from my destination. After calling hundreds of times I finally reached someone in operations he then transferred me to a woman who said they were still in possession of the package that their transportation team hasn't picked it up. Two days later they tell me they lost my package because they didn't scan it correctly and to tell GOAT to give me my money back. They tried to blame **** but I already had a missing package request with them and I knew they never received the package. After I told them this they changed their story and say they use a third party company to deliver their packages to **** facilities and have 15 missing packages with them at the moment. Please Avoid this company at all costs. My tracking number is ECGGHXX012470653

  • Initial Complaint

    Date:04/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed ECMS multiple time about lack of package movement once it showed arrival at ***. No response or tracking update (movement of package). Ordered the item via Amazon need to know status of item or will be asking for a refund.

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes from GOAT over a week ago. The seller very quickly sent them to ship and now theyve been on a plane for 3 days. Their shipping says anywhere from **** business days but it looks like its going to be a month. No one answers the phone nor to they answer emails. Ill never ship through them ever again. Worst shipping company and their customer service is even worse

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt off of goat , Tracking Number #ECGGHXX012206570 and my package still has not arrived, I just need my shirt to come in time for my birthday and this is taking forever, It leaves the Facility then goes back to it just to leave again. cant ever contact, the number does not work. Its just a weird situation because they really should be more professional, someones Livelihood could be in Jeopardy just because of unprofessional behavior and something that they cannot control. Please I need an update on my package, sooner rather than later. This is honestly ridiculous.

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from GOAT on march 19,2023 and they used EMS global shipping to ship my shoes. The shoes shipped through *** and delivered to customer. Problem is I do not live in ** nor have I received my shoes. Getting through to their customer service is Non existent and I rather have a root canal than to deal with them. I want my money back and a written apology. Enclosed is my order confirmation and tracking number showing it was delivered to someone else.

    Business Response

    Date: 04/17/2023

    **************, 

    Thanks for reaching out. After package arrives in US, **** will be the delivery carrier. Below is the link showing the package was successfully delivered. 

    Your **** tracking Number is : 4209539192612927005853000002038745

    *************************************************************************************************************************************

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes for a gift and item has Bering sitting in pending status for 4 days. Shipment information and tracking seems inaccurate as the time does not align. I wrote it off as a time change difference however unable to reach one. I have called several times and no one answers and voicemail is full. This appears to be a common theme for this company.

    Business Response

    Date: 04/11/2023

    Hello,

    Apologies for the confusion of our website. We are an international shipping company, Your package was received at our ********* warehouse 3/30. It shows it was successfully delivered via **** 4/10. Find links attached below. 

    *************************************************************************************************************************************

    ***************************************************************************

  • Initial Complaint

    Date:04/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2023, I ordered a pair of shoes from the company GOAT. I've ordered from there several times before and have never experienced issues. They sent me an email saying my shoes had been shipped on March 16th, 2023 and provided me with a tracking number for the company ECMS Global. I have never had anything shipped through them. On March 20th, I checked the status update on ECMS Global and the last update was a flight departure on March 18th. When nothing had still been said by March 23rd, I contacted ECMS by filing a complaint on their website. I received an automated response saying my inquiry had been received and they would get back to me as soon as possible. On March 29th, I called the US contact number that ECMS Global provides on their website a total of 7 times. I was placed on hold by a machine each time and no one ever answered the phone. On my last attempt to reach them via phone, I tried to leave a message for them but was informed (by a machine) that the mailbox was full. I filed another complaint today, March 31st, and received the same automated response. I paid a total of $187.54 for these shoes. The business has made no attempts to contact me and has a horrible phone system.

    Business Response

    Date: 04/11/2023

    Hello, Unfortunately, there was an unforeseen event that led to a flight delay. We are happy to inform you that your package was delivered to you via **** successfully. Please see links below for information.

    ****************************************************************************************************************************************************

    ***************************************************************************


  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some shoes from *********** as a birthday gift for my father and received notice that the order has shipped. However, it has been over 10 days since I received notice of flight departure. I emailed EMCS & even called & left a voicemail but have not heard back. This is not my first time ordering from *********** but this is my first time experiencing this. I would like an update on my *********** hope that it has not been lost or stolen.

    Business Response

    Date: 04/19/2023

    Thank you for contacting ECMS Express . We apologize for the delay in delivering the parcel. Your package was shipped from *********, but according to the delivery number, your parcel was delivered successfully. Here is your **** tracking status: 

    ****: 4203010692612927005853000001821867

    **************************************************************************************************************************************


  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some shoes from Goat on March 15, 2023. Goat was fast with authentication and shipping the shoes, it just became a problem once they were assigned this company. ECMS has had my package stuck for days with no update. The tracking number is useless because it stays the same most days and when it does change it rarely gives you information on your package. I've tried to call and even tried to contact them on their website but they arent picking up the for me nor getting back to me by email. This is all just really stressful and im not sure what to do about it because I cant reach the company directly. tracking number : ECGGHXX012072221

    Business Response

    Date: 04/11/2023

    Our sincere apologies, your package was sent from ********* and due to international shipping. Your package was received at our warehouse in ********* 3/18. Once package arrives at US, it gets passed down to ***** which is your final delivery carrier. We apologize for the confusion. Currently showing your item was delivered successfully to you on 3/31. Below is attached number. *************************************************************************************************************************************. Please let us know if you have any questions. 

ECMS Express Inc. is NOT a BBB Accredited Business.

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