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Business Profile

Womens Clothing

Torrid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Reviews

This profile includes reviews for Torrid's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Torrid has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Torrid

      18501 East San Jose Ave City of Industry, CA 91748-1330

    • Torrid

      825 Dulaney Valley Rd Towson, MD 21204

    • Torrid

      1201 Broadway Spc E131A Saugus, MA 01906-4276

    • Torrid

      1245 Worcester St Ste 4052 Natick, MA 01760-1548

    • Torrid

      210 Andover St Peabody, MA 01960-1647

    Customer Review Ratings

    1.26

    Average of 42 Customer Reviews

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    Review Details

    • Heather G

      Date: 08/14/2023

      I have ordered from them several *********************** and NOT ONCE have I ever received everything I originally ordered. They cancel multiple items from my order and it ALWAYS seems to be the best items that I've managed to get at a really good deal. It's lead me to believe that they intentionally do this. They lure you in with almost impossible deals, then cancel those items and leave the items that you probably never would have initiated an order on in the first place. They offer no consolation for the inconvenience or repeated offense and have an attitude of, "Oh well! Better luck next time getting the things you actually really wanted from your order!" Because this has been a repeated problem, they're obviously not trying to fix whatever the problem is and are 100% ok with doing this to their customers, which only strengthens my belief that this is being done intentionally. I will not be conducting any further business with them and highly encourage others not to as well. They're not a reliable company at best and appear to be intentionally deceiving their customers.

    • Fallon B

      Date: 08/08/2023

      I have ordered the same tank top FIVE different times on the website and it's been cancelled every single time. Two of the times it was ordered they said it was out of stock. It says it is in stock on the website, and I even VERIFIED with the customer service lady who ordered the tank top for me the fourth time that it was IN STOCK when I ordered it. All they'll do is throw a $10 or $15 reward at me for the inconvenience (less than the shirt cost), and when I ask to speak to a supervisor they either leave me on hold or tell me that no one is available. I'm furious. This is not the first time I've had an issue with Torrid, either. One time they shipped my order to another state.

    • Sara J

      Date: 07/28/2023

      I ordered clothing on the Torrid app. Even though I changed the address to my currently address 3 times they still sent the clothing to my old address. I reached out several times for help and none was provided. The responses I received were generic and unhelpful. My old apartment building sent the packages back because they do not hold packages for previous residents. Most of my items were redirected however one dress was not and I was not given a refund. This transaction ended with much frustration and a loss of $80 due to Torrids lack of a response to the situation. Even though I enjoy Torrids clothing I am very upset and no longer want to shop with this company.

    • Marinda H

      Date: 07/27/2023

      Poor customer service, shady business tactics. I hope no one experiences what I just experienced.

    • Tiffany R

      Date: 07/24/2023

      Torrid is ripping off customers with these Torrid Cash Rewards. They dont explain that not everything is eligible and when you filter out what is eligible you cant use them all anyway and you give up and loose out on being able to buy things for the amount offered. Its ridiculous and very unethical

    • Richard R

      Date: 07/07/2023

      I have been in Torrid a few times prices are high but I been browsing on occasion. I went to the store on June 30th 2023 with my new GF. ****** and a couple other employees were talking about us which first off was rude doesnt matter if her and I date anymore the point is I am a paying customer looking around the store.I went to another store could not find a bra without wires because someone I know gets bad sores from wires and is allergic. So I went to the back of the store while she was shopping looking at bras.******** came up to me threatening to kick me out of the store all because she told me I had no right to be there and see ******. I never said a word to ****** but she continued to make fun of me and make remarks with her coworkers making me feel like I was in a hostile environment. How could I not? I was told to get lost yet I kept my cool bought the bra I was looking for and she loves it does not leave sores so the product is good.What's not good is the customer service and from my expererience either employee. ******** was rude to me, unhelpful and she kept making remarks along with ****** my entire time I was in the store. I heard them and I felt belittled the moment I walked in. I have told this individual that I have a right to be in that store and ill come every week because she threatened me not to shop there.Next you know I was served with a civil complaint that myself or my friends cannot shop at Torrid as a matter in fact she mentioned the review in that complaint I gave to her coworker but the truth is if you come up to me arguing about someone I once dated. Then in the complain lie about me having a gun I had no gun in that store come on now! This is not the first time either my friends came in the store back in December of 2022 and ****** tried to threaten to call the cops said she does not want them shopping in HER STORE. So at this point ONE STAR that is it I cant believe how childish this place is and I may get an attorney!

    • Chalea S

      Date: 06/27/2023

      Ordered a pair of boots that got cancelled/returned to the gift card I used to purchase them. Didnt realize they could do that so I threw the gift card away a day after I placed the order because it said shipped. I have talked to customer service 3 times since Feb and gave up getting my money back. They arent going to do anything dont buy gift cards or buy online. Worst part it was $30 they cheated me and I reordered the boots that they couldn't find the previous week, received them the next week.

    • Jaime M

      Date: 05/30/2023

      Horrible company with shady business practices to try and force the consumer to spend more. Horrible customer service, uses bait and switch tactics. *********************.

    • Mi L

      Date: 04/29/2023

      Overall I usually like Torrid. There are a few issues though. 1. So many of their clothes are dry clean only now. Or hand wash and dry flat, etc. I don't have time or money for all that. I always check and will not purchase an item if it is dry clean only especially. 2. I returned some of my items purchased with torrid cash because they didn't fit expecting to get back my Torrid cash. NOPE! You lose it if you return unless you want to try to do an exchange. They didn't have anything in the store I wanted, so I just went for the refund and won't be purchasing any more items since I don't have my Torrid cash back. Guess I'll just wait until the next 40 -50% off sale or maybe just shop elsewhere. There are so many more ***********.

    • Tracie L

      Date: 04/18/2023

      Cancels an item and charges me full price after using Torrid Cash. Cancelled item ordered deferred me from using coupon because balance didn't come to enough. It's not my fault they were out of stock. Site still claims item is in stock. I'm charged full price for items together as a whole and again charged for items that are in stock. WTH. A $ 75 order turns into a $200 dollar order practically overnight. I know longer want any of it.

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