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Business Profile

Cell Phone Accessories

Titan Power Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact, Titan Power+, a supplier of smartphone charging cables.
    I have sent them MULTIPLE messages to initiate an exchange, since they have sent me the WRONG cable! I had ordered a 18inch, 90° bend, charger cable for a SAMSUNG Android A53 5G. They sent the WRONG cable!! I only wish to exchange this WRONG cable, that they sent me! (They sent a cable to fit ONLY the older Android cellphones!!)
    I now request assistance to facilitate this exchange.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/09/04) */
    Dear ****,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your concerns and provide the best solution to resolve the issue.

    After thorough investigation, we were able to find that your complaint was resolved by our support staff on August 24th, 2022.

    A billing adjustment was done on August 22nd, 2022, where we partially refunded your order due to incorrect cable ordered initially.

    We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in future.

    Thank you

Titan Power Plus is NOT a BBB Accredited Business.

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