We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

Beverages & More, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

This profile includes complaints for Beverages & More, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beverages & More, Inc. has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased $750 of alcohol online for my wedding. I got an email it way ready for pickup. I went pick it up last night and was told it was picked up 5/6 while I was at work. They proceeded to to show me a video of it being picked up by someone other than myself. I suspect fraud inside the organization because I NEVER got a notification or email it had been picked up and I told no one I was ordering this. The store had me wait an hour while they tried to figure it out with no resolution. I filed complaint with customer service with zero response. I need my money back so I can purchase the product elsewhere. I doubt if I am the first ****** this has happened to. Please help. The store is aware and has not moved to resolve!

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/10/25 I purchased a bottle of Flowers Pinot Noir for $59.99 and a wine opener for $5.99. My total with tax was around $72 and some change. The teller took my Club BevMo phone number ************. I paid ~$72 with my ******** card, so was highly aware of the total I was being charged, as I track that closely. Then logged into my bank account today 1/14 and saw I was charged $153.04 by BevMo ********. I was scammed by BevMo and they claim there is no way for them to know what I purchased that date or correct the billing, despite using my Club BevMo phone number for points/tracking (called the store today 1/14/24).

    • Initial Complaint

      Date:01/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to purchase a bottle of champagne to bring to my inlaws. I presented a valid EU citizen card, which is good enough to allow travel between countries, and I am 31. However this was rejected and I was told my foreign IDs would not work. As a non-US resident, I am apparently prohibited from shopping at this establishment.

    • Initial Complaint

      Date:10/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bottle of alcohol that I believe was old, outdated or contaminated. I called the store to complain within 7days and I was told I could not return alcohol. If alcohol is not returnable This should have been clearly stated at the *** or on my receipt (attached) which clearly states the return policy. I am requesting a refund and that they clearly and correctly post their return policy

    • Initial Complaint

      Date:08/27/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the bevmo at ***************** on august 23rd. I proceeded to go up to a male employee and asked where the non-alcoholic beer was. He pointed me to that area. I went over and was looking at the selection, when the same employee approached me and said, the manager needs to speak with you, come with me. He proceeded to ****** me to the front near the cash register, where a female manager chose to berate me. She was confrontational and escalated the situation so as to scare and embarrass me as a 13 year old. She said to me I could not even buy soda or gum and then proceeded to tell me I needed to leave immediately.

    • Initial Complaint

      Date:08/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $30 gift card as a birthday present from a friend. I tried to use the card in the store and they said it was not working. I wrote to BevMo and they confirmed that there was $30 on the card and gave me an email to bring to the store to confirm. However, the stores will NOT accept the email or the card and keep saying that the card is invalid. I have written back to customer support at ********************** almost 10 additional times and they will not respond to my emails. I have heard from others online that they have had the same problem with BevMo. I would like this resolved in some manner but do not know how to proceed if they will not respond back to me.

    • Initial Complaint

      Date:07/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in today July 13th, to pick up a bottle of Little Book Chp.8 for my bday.Shows 4 in stock and the employee told me that the 4 bottles of Little Book are on hold for purchase for the regional manager. So they have them but they cannot sell them..... i've been told this before with ******************************* and other allocated whiskies. I'm feed up!! This miss treatment goes against any retailers policies.Anyone else have a similar experience?? I know I'm not alone. You're better off shopping at ********** in ********* they will take care of you. I'm a ************* member there now.

    • Initial Complaint

      Date:07/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a very expensive bottle of champagne from this store and was told the bottle did not come with a box. Upon further research, I discovered the bottle was indeed supposed to come with a box, and I had paid full price for the product. The manager of the store insisted that he did not have to give me the box for the bottle, and is denying me a refund. ******* at me on the phone, he told me he had a legal degree, and that I was not owed the box for the product that I paid full price for. BevMo is not responding to me via their customer complaint channels. I would like to be partially refunded, or receive the box that I paid for when I paid full price.

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a case of sparkling wine from BevMo via Uber Eats. BevMo advertised this item as 12 count 750 ml of Sparkling Cava for $15. I purchased because it sounded like an incredible deal. Upon delivery, I only received a single bottle. I disputed this with the delivery app and they advised it was on the establishment themselves. It is blatant false advertising and all I wish is for either a refund on the bottle or to receive the 11 bottles I already paid for.

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Details:I am filing a complaint against the BevMo store at *********************************, due to an unresolved issue and poor customer service.Summary of the Issue:As a loyal BevMo customer for about ten years, I have never had issues at the ************ location. Recently, I moved to ********** and visited the BevMo store in ********** to swap an empty 5-gallon keg shell for a full one. However, the staff refused to accept my keg, claiming it lacked a BevMo sticker.Hostile Interactions:The cashier and manager on duty were dismissive and uncooperative.General Manager ******** frequently interrupted me, refused to listen, and hung up on me. Her hostile attitude left me with no resolution.Primary Complaint:I am now stuck with an empty keg shell and have to drive back to ************ to resolve the matter. This is unnecessary and not my fault. I should not have to drive back to ************ to get my deposit refunded or the keg filled, wasting my time and money.The Ladera Ranch store confirmed stickers are only required on kegs 6 gallons or larger, a policy that should be consistent across all BevMo locations.Desired Resolution:The ***** Mesa store should accept my keg and either refund my deposit or fill the keg.Provide a solution that does not require me to drive back to *************Thank you for your attention to this complaint.Sincerely,***************** ************

    Beverages & More, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.