Complaints

This profile includes complaints for Beverages & More, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beverages & More, Inc. has 28 locations, listed below.

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• 

  Beverages & More, Inc.

  1401 Willow Pass Rd. Suite 900 Concord, CA 94520-5242

• 

  Beverages & More, Inc.

  201 Bayshore Blvd San Francisco, CA 94124-1322

• 

  Beverages & More, Inc.

  525 Embarcadero W Oakland, CA 94607-3565

• 

  BevMo

  2330 S 37th St Tacoma, WA 98409

• 

  BevMo

  3126 NW Randall Way Silverdale, WA 98383

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am contacting you to share my experience that I had last night at the *********************************************************************************************************** location. I was there buying spirits for my event. I had a few spirits already at the front desk waiting until I was ready to check out. I continued to browse the store when I noticed I was being followed and watched every aisle I went to by the security whos name is ****. I immediately felt so incredibly uncomfortable as I could clearly see shoppers of other ethnicities were able to browse freely and unbothered. I went down 5 different aisles and he followed me to each of them pretending like he was just doing his job and not trolling. I just decided to stop shopping as he was making me feel like I was a criminal. When I got to the counter to checkout the spirits they were holding I expressed my concern to the manager ***** who was not very helpful. She seemed to minimize it. Rolling her eyes and just trying to get me to checkout and leave. I told ************* feeling a bit uncomfortable because it seems your security was following me around the store She chuckled a bit and said Oh, ****? Yea its been a lot of thefts around here I said But he wasnt doing that to anyone else in the store she said *****, Im sorry you feel that way I said Thats racial profiling, he doesnt need to watch me shop she said she will talk to him and that was it. It was her lack of remorse and empathy. I was racially profiled by the security ****. So much so, I felt the need to leave and honestly I felt so uncomfortable I am regretful that I even gave them my business. This situation needs to be rectified immediately. I have never been in a situation like this before I am mortified with mindsets of these employees in 2024. Its truly disgusting and disheartening.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I shopped at the ******, ** Bevmo location about 3 weeks ago. During my shopping experience, as soon as I walked to an isle I saw an African-American Bevmo employee walking abnormally fast and started starring at me. I was dumbfounded by this and it happened, increasingly getting closer until he was almost face to face with me. For the 8 minutes, I felt uncomfortable and left prematurely. After this I gained aniexity and am seeking medication.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at the Bevmo location *********************************************************************** on 8/19/2023 at 20:54. The cashier ****** told me he put in my number but I havent received my Bevmo points. I emailed the company several times on 8/21/2023 because it says the points are supposed to show up in my account less than 24 hrs later and it has not shown up. This is false advertising because it has not shown up in my account. I need ********************** to credit me my points, because this would have amounted to about $12-15 off my next purchase. I believe the employee put in his own phone # because I dont know how he would have known mine. After he scanned my digital card I asked him if he needed my phone number put in and he said no he did it already. This was a lie because it was not added. Also the account number shown below, the last few digits do not match my own account number so I am assuming he added his own phone number for his account to get the points which is not cool if this is the case. I thought they added my account because I had them scan my discount from my phone email. Bevmo has not responded or resolved my issue.

  Customer Answer

  Date: 10/03/2023

  Can you please cancel this complaint. I went into the store and the manager solved my issue and gave me the refund. I cannot figure out how to cancel the complaint through the BBB portal. Thank you. 

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2023, I placed an order (Order # *********) for delivery of 12 bottles of wine that same day between 7 and 8 pm; at 11:52 pm that night I received an email saying my order had been delivered. No one had rung my doorbell; my delivery was not there, and my Ring doorbell did not show any delivery. ID was required. I immediately requested that the store either re-deliver the order or refund my order, and after the company did not respond promptly, I requested a complete refund. After several emails, on July 20 I received an email from the store "from a new manager" who said s/he would process the refund that day. Nothing happened. After several more inquiries, I received an email on July 27 claiming the refund had been requested and that it could take **** business days to process. When I still had not received a refund to my credit card 10 business days later, I contacted them again and have emailed them additional times since then, and have received no response. I would like a complete refund of the purchase price, taxes, delivery fees, and tip.

  Customer Answer

  Date: 09/18/2023

  Hello, I was told to email my correspondence below to this address?  You may close my complaint.  Thank you!

• Initial Complaint

  Date:06/10/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th at Approximately 7:30pm, myself, *******************, and accused ******************* walked into the Bevmo on Bayshore and proceeded to walk the beer section of the store. We walked out of the store after we could not find any alcohol we wanted. As we walked out the security guard who was distracted facing the outside of the store stopped us and said that we no longer were allowed in the store. **** opened her small bag and only her wallet was in the bag. I emptied my jacket and pants pockets and I only had a phone, wallet and earbuds.We proceeded to ask for the store manager's name, and the corporate phone number. The sales lead, ***** she said her name was, said we get these types of thefts all the time, and the guard just wanted to prevent you from taking stuff.**** and I asked for the name of the guard, the guard mockingly responded NO, you have a blessed day. I responded both of you will get fired for racial profiling. ***** said you have a bag, you were stopped. **** then said everyone here has a bag, did you stop them? Then **** asked the guard, did you see me take anything? The security guard then says I was talking to my coworker I didn't see anything?**** responds, why was I stopped? Then said I'm a manager myself, we are talking about this situation, you can't just lump all customer interactions into this situation.***** said while looking tired, this is above my pay grade. I'm tired I wanna go home. ***** is the store manager, he gets paid to deal with this.Resolution:We are hoping for a written and/or verbal apology from the security guard and name, an apology from ****** the sales lead, and an apology from the district manager, and store manager, to resolve this false allegation and accusation.And any information on compensation regarding false profiling of alleged theft and continued/ terminated employment of both parties responsible.Contact Info:******************* (Witness next to Accused)********** ******************* (Accused Party)**********

• Initial Complaint

  Date:06/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 74 yrs old and was not only required to show ID to purchase alcohol, but they also insisted that they scan my drivers license or they would not sell to me. That is not their legal right nor are they legally required to check my ID unless it is not obvious that I am over 21. I just left and went to another store and was not even asked for ID to prove what my wrinkles, brown spots, and grey hair shouted out.

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beverages and more requires to show ** which I did. I requested that they DO NOT SCAN my CA **.because I do not want to be in a DATA BASE. Where is this information going to and to whom?The cashier stated they have to do the scanning but their display of the policy only states reviewing the ** and nothing about scanning your CA **.

• Initial Complaint

  Date:03/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop for craft soda at bevmo and today when I got to the counter with my purchases there was a sign stating that all buyers must show ID no matter how old they are,I'm 58 years old and I only buy soda yet I still had to show ID before I could purchase it. I pulled out my expired driver's license as I lost my new one and have not received my duplicate yet in the mail.they told me that they could not except it.what kind of policy would require a old mad to have a valid driver's license to purchase soda pop! Makes no sense to me!

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ****************. I have my driver license on my phone and it is legal to use the digital method. BevMo refused it. I explained that it can certify it. They explained it incorrectly and were externally rude about it.

• Initial Complaint

  Date:02/15/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, 2023, I shopped at my local BevMo! store for beer and wine. I had a coupon for $15 off of a purchase of $75 or more. My total at the register was $75.17, but the register rejected my coupon. The cashier called a manager over, and he ascertained that my coupon was valid, it had not expired, that I met the threshold of $75, and that my phone number matched the account with which the coupon was associated. But, he said, that corporate does not allow managers to override the cash register anymore. Quite frankly, this feels like a classic bait and switch: you are promised a savings, but when you make a purchase somehow the savings does not apply. Although this BevMo! is very convenient for me--it is right around the corner from where my wife and I live--this kind of treatment makes us not want to shop there anymore. I would like BevMo! to honor the valid coupon I had and send me the $15 which should have been taken off of my purchase.