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Business Profile

Retail Stores

Beverages & More, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Beverages & More, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Beverages & More, Inc. has 28 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card in the amount of $50 on 12/20/22 for a friend for Christmas. She went to one location in ******, ** to purchase and their system wouldnt take the gift card for form of payment. She then went to another location in **********, ** and their system would not accept it either. She was told that they have a new system and it was an IT problem. I then called the location in ******, ** and they said she could come back in . She went back to that location for a second time and yet again it would not be accepted. The card has since been returned to me, I called to see if I could get a refund and they told me I could not. Why are they selling gift cards to their customers when they know their system wont accept them. This is unacceptable for a company of this magnitude.

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a large purchase on 12/30/2022 and there was a reward of 5% off on my account. The 5% reward is not able to load during the time of purchase and I missed out on $23 in saving of 5% on $459.97 purchase. Requesting Bevmo to make the necessary adjustment. I have attempted to reach out to Bevmo since the incident. It seen like customer services over the phone have been disconnected and the only means of reaching out to Bevmo ******** Services is through email. I have submitted an inquiry to them since 12/31/2022 and they are unresponsive. Asking for BBB to step in and assist with the resolution.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint concerns the *******************************************************************************************. I have to say since new management, the service is AWFUL and the shelves for wines are always empty. There are 2 kinds of Shiloh **** wines the one with the darker label has not been on the shelf for weeks only 1 bottle, which is not worth it because i cannot get the second bottle for hardly having to pay.I was in the store last night around 7:00 pm, the employee was sitting in the cashier bin, he had dark hair and looked to be in his 20s, he literally looked like he was sleeping. The other cashier was a young woman, who did not inform people that her line was open, while we were in the other line waiting to be served. Boxes are always on the floor and their shopping carts are in the street. WHOEVER THE NEW MANAGEMENT IS, LET THAT PERSON GO!I use to give this store 5 stars and now only one.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is about not receiving the promised coupon after reaching the $250 threshold of spending required as a Club *** member. Earlier this year, we passed the required threshold but never got the coupon we were supposed to get. In October, I submitted an email request via my online BevMo account, which was acknowledged. (See copy/paste of the exchange below.) But despite the promise that I would be contacted, I never was._____________________________________________________________________________________Hi *********************,Thanks for your email.We'll get back to you as soon as possible!Here's a summary of your message:------------------------Your Name:********************* Your Email:********************** Subject:Club *** Your Message:I am a Club *** member. (Email address -- **********************.)I haven't gotten any rewards all year. But I spent almost $150 on April 25, and then almost another $150 on October 1. Shouldn't I have gotten a coupon by now? Also, I can't see where the points show up in my account online....Please let me know. Thanks.Order Number:Order Type:Pick Up

      Business Response

      Date: 12/09/2022

      Hi ****,

      Thank you for reaching out and I wanted to confirm that Caty from our **************** team has connected with you.

      Feel free to reach out to ****************************************** for any further assistance.

      Customer Answer

      Date: 12/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 23, 2022 I purchased two bottles of wine. The bottles were placed separately into paper bags. While getting out of the car the bottle fell out of the bottom of the bag. I contacted the store and advised the bag had to be defective because the product came out . I advised I had my receipt , that it had been purchased just a few moments earlier and that I took pictures to show that the bag was ripped from the bottom . They denied to replace the wine . I requesting a refund or a credit for the purchase .

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 2, 2022 I purchased a $50 gift card from the Bevmo in *****************. My account was also charged the $50 for the gift card. The person I bought the gift card for tried to use the card at 3 different Bevmo locations and each one told her there was a problem with the card and there was no money on the card. They also stated that they have a new system and have been having problems when customers pay with a gift card. I took the gift card back to the ***************** store where I purchased it and spoke to the manager ******* and he tried the card as well and it did not work. He informed me he could not give me another gift card or refund my money. He would have to get in touch with the ***************** I have not heard from him. Also, I have sent an email to customer service and have not heard from them. The customer service number listed refers you to a website not a person. I have called the corporate office and left a message and no one has returned my call. I would like Bevmo to address this problem and replace the card or refund me the $50 I paid for the card.This is really bad customer service on the business when you can't get any help and not get in touch with ANYONE. I am unable to resolve this directly with Bevmo through in person, email, messages left or chat.

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/22/22 around ****pm at the ******, ** Bevmo I tried to buy a chocolate during my lunch break. I had just brought my phone for ****** pay. Unlike the previous customer who was buying alcohol they requested to see my id which in the past they did not. I asked if it's because the chocolate has a fraction percentage of alcohol. I suggested I get their other chocolate that doesn't have it. They said I still needed id. I even asked if a water bottle required and ID and they said yes. I told them I am a doctor across the street ( I was in my scrubs and had my badge). I am first wondering why I was asked to produce an ID for a nonalcoholic item when even in the past times they didn't ask for one. Secondly why was the gentleman before me not asked to produce an ID when he was buying alcohol. Not sure why there is a double standard? Perhaps racial profiling?Would like this to be looked into

    Beverages & More, Inc. is NOT a BBB Accredited Business.

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