Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian

  2377 Gold Meadow Way Ste 100 Gold River, CA 95670-4444

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  Experian Consumer Services

  221 W 79th St Apt 3R New York, NY 10024-6229

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  Experian Consumer Services

  213 Willow Bend Ste. 152B Sacramento, CA 94203-0001

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  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

Review Details

• Review fromNatalie F

  Date: 04/03/2023

  1 star

  Natalie F

  Date: 04/03/2023

  If I could rate lower than 1 star I would.For over a week now I've been trying to get my account activated. Customer ********************** is completely useless. They tell me I have an account, it's terminated, so to make a new one.Well I tried that and it errored out. I can't complete the registration, well I try calling the number the error gave me and it's almost impossible to get to a human. So I had to say "dispute" and have them transfer me to account services.After finally getting to someone, they tried telling me to create the account online. I said (multiple times), "I can't, it won't let me". They tried setting up an account for me, but can't because my email address is already in process of creating an account. I said yes, that's why I"m calling. So she tried using a different email account. Somehow my SSN and DOB don't match, and now my father can't login to his account either. They are telling me to just send a copy of my driver's license to the ** BOX, but they gave me no reference number or further instruction. I can then in 5 days try calling and creating a new account. I am certainly not going to blindly send my personal info to a random ** BOX. How will anyone know what it's for? This is infuriating as it's preventing me from getting approvals on things. DO BETTER!

  Experian Consumer Services

  Date: 04/19/2023

  Thank you for writing to Experian. In order to assist with your concerns, we are in need of additional information. Please provide us with all of the following, along with a description of your request:1.Your complete Social Security number 2.Copy of your drivers license or government-issued photo ID reflecting your current address 3.Copy of a utility bill or bank/insurance statement reflecting your current address Please fax the requested documents to: ************** ATTN: Experian Consumer Affairs (60932102)Or, you can mail to: Experian Consumer Affairs PO Box **** *****, ** ***** Our customers are very important to ** and we look forward to hearing from you with the information requested above. We apologize for any inconvenience. Thank you for your understanding and cooperation.

• Review fromPA S

  Date: 03/31/2023

  1 star

  PA S

  Date: 03/31/2023

  They are terrible! I was told by **************** and **** of America someone was applying for cards to them with Experian credit reports and that I should call them. My report has addresses and inquiries that aren't mine. 1st- Via phone they won't let you through. Automated systems says "I can't get you to a specialist" and regurgitates the same info. 2nd- Tried to submit online. Did all the documentation and their 'upload center' just says 'try mailing us' each time I submit....over and over. 3rd- Same with creating a 'free' account. Just comes back to the same page. Bottom line - they don't want to talk to you or help. I can't talk nor email anyone with my request to alert or freeze queries on my account!

  Experian Consumer Services

  Date: 04/12/2023

  Thank you for sending your concerns and allowing us to address them.Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromFred W

  Date: 03/29/2023

  1 star

  Fred W

  Date: 03/29/2023

  I am on a fixed income, and I'm having to check and verify all charges and cancel unwanted charges. I received a charge I did not recognize from Experian. There is not a valid option for me to cancel this bogus, worthless, unused service that I am charged month in and month out for. The number supplied with the charge was an invalid number, "unprofessional". Numbers I locate on the web (from auto-bots), Ask for my SSAN. To verify me, but I cannot trust a pop-up web site that I do not trust in the first place with my valuable information. Other auto-bots on the phone and give my number to a bogus web site. I cannot not speak to a person or even chat with a person to explain.I cannot locate an appropriate option on a web site or a phone call, to cancel the service that I never intended to initiate. My credit company cannot furnish me with a valid phone number or avenue to cancel the service. I have researched and I never intended to join this service, I did attempt to pull a" free credit report" and was charged $1.08 on (11-23-2022) for that purchase and that was all I intended, and "it" should have been "free" as advertised. That is all I feel I owe. The expense of $23.76 a month is an has never had a value to me. I deem this practice as tricky unscrupulous business practice designed to trap vulnerable elderly and otherwise naive people. As of this date (3-28-2023) I have not been able to cancel or dispute these charges. My credit card company (which they asked for, (for the $1.08 charge) cannot not stop the charge (or dispute the charge) on my initial requestor give a valid phone number

  Experian Consumer Services

  Date: 04/11/2023

  Thank you for writing and expressing your concern regarding your membership. Our records indicate that you ordered a one-dollar credit report along with a trial membership on November 23, 2022. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on December 4, 2022. Per your request, your membership was cancelled to no benefits on April 11, 2023. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $23.76 on April 11, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromMe A

  Date: 03/28/2023

  1 star

  Me A

  Date: 03/28/2023

  The absolute worst! Abysmal! And what is the bot here responding to these claims that make no sense! I need to unfreeze my account temporarily. I was locked out of the website so I couldn't do it there, because I didn't remember my password, and for whatever reason the recovery security email they sent never made it to my email account. I am positive that this is their fault. I think the whole company is holding on by shoestring! I tried calling the phone number to unfreeze my account and after going through all the prompts for a temporary freeze and even putting in my dates, they sent me to the fraud alert menu with 2 options, mail instructions or verbal instructions on how to add a fraud alert to your account with a police report. WHAT?????? Make it make sense! I don't even know if my account is unfrozen now or not because it DID ask me if i wanted my account unfrozen (this is after I put in the pin code!!!!). What a mess? I hope to get someone to chat with tomorrow on ********* I am exhausted and infuriated! And these bozos have our credit lives in their hands? That is truly frightening! The next hack job is about to happen here. Beware!

  Experian Consumer Services

  Date: 04/10/2023

  Thank you for writing Experian(R) and allowing us to address your concerns.Our records indicate you enrolled in out complimentary Experian CreditWorksSM Basic membership on March 29, 2023, the day after submitting your complaint.Our records also indicate you were able to temporarily remove your security freeze and then add it back to your credit file on March 29, 2023.We hope this information if helpful when considering this matter.

• Review fromAustin R

  Date: 03/28/2023

  1 star

  Austin R

  Date: 03/28/2023

  Experian has been horrible. I had a bank mess up autopay on a cc and never try to contact me. First missed payment ever over $7. The bank said that it was already send to the bureas so I should file a dispute to get it removed. Equifax and TransUnion both fixed the issue easily for me. Experian has been months and still I am trying to dispute this charge. They dont care at all if they report a mistake on your report that hurts you. Theyre terrible

  Experian Consumer Services

  Date: 04/10/2023

  Thank you for expressing your concerns regarding your dispute.You have reached the membership division of Experian(R). You will need to follow the instructions below to file a dispute. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJesse P

  Date: 03/27/2023

  1 star

  Jesse P

  Date: 03/27/2023

  They have a automatic lady that keeps you from disputing and she instead has you disputing the wrong information they speak horrible English and they need to have more live people who can assist identity theft which makes me think they're in on the scams

  Experian Consumer Services

  Date: 04/06/2023

  Thank you for writing Experian(R) and allowing us to address your concerns.Our records indicate you are currently enrolled in our complimentary Experian CreditWorksSM Basic membership.As for disputing incorrect information on your credit report, our records indicate you have spoken to at least 5 agents in 2023 to dispute information from your credit report. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromScott P.

  Date: 03/27/2023

  1 star

  Scott P.

  Date: 03/27/2023

  Worst customer ************************* and phone tree I have ever ran across. Want to set up 2 factor authentication on my account and the person I finally got hold of didn't have an clue and hung up on me.

  Experian Consumer Services

  Date: 04/06/2023

  Thank you for writing Experian(R) and allowing us to address your concerns.Our records indicate you are enrolled in our complimentary Experian CreditWorksSM Basic membership and this account is active.To set up 2-Step Verification, you will log into your current membership. Go to the circle with your initials in it and find My Account. Once you are on this page, scroll to the bottom of the page to locate 2-Step Verification. You will activate the 2-Step Verification. When you log out and start to log back in, the site will ask you if you would like to receive a text or call. Make your selection and add the code when requested. Then continue with the log in process.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

  Scott P.

  Date: 04/07/2023

  Those instruction do not work, that option is greyed out for me, that is why I called in the first place. Your support is so bad I don't relish the idea of calling back. Unless I lie about why I am calling your phone tree will not even take my call. The phone tree is probably the worst I have ever experienced. And I have a lot of experience with phone trees.

• Review fromTracey B.

  Date: 03/27/2023

  1 star

  Tracey B.

  Date: 03/27/2023

  This reporting agency is the worst. They refuse to give you live agent and hang up on you. They added someone else's name to my report under also known as and now that person's collection is on my report. I have been going in circles trying to get this darn agency to remove that person's name from my report. This is ridiculous. I am getting dinged for someone else's c*** I tried to put in a dispute online but they tell me I have to call to et it removed. I call and the system hangs up on me because as it claims, you can only talk to a live person under certain conditions and won't list mine. What???? Horrible service. I wish banks would stop using this agency because it is a lie!!!

  Experian Consumer Services

  Date: 04/05/2023

  Thank you for writing Experian(R) concerning your credit report.Our records indicate you recently enrolled in our complimentary Experian CreditworksSM Basic membership on March 26, 2023. This membership is still active.Our records indicate the credit report you obtained in your membership on March 31, 2023 has no also known as name listed. This report also has no collection account.Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R)Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

  Tracey B.

  Date: 04/05/2023

  Yes, the name has been removed and the collection taken off because I refused to give up. I kept contacting your office until someone answered. I also contacted the collection agency to explain the situation. They were very helpful. Again, you need to stop with the automated system that refuses to transfer people to live customer **********************. You also have another mistake on my report. I do not have a husband, and yet someone is listed as such. Your reporting methods are costly. Please do better.

• Review fromDeborah M

  Date: 03/24/2023

  1 star

  Deborah M

  Date: 03/24/2023

  I got hoodwinked into paying $24.99 a month for Experian bells and whistles bull a month. I never used the service once. For well over a year I paid. I lost my job in January. Trying to cancel the subscription is a joke. I've had overdraft fees now because I'm broke beyond broke. If you're an average *************** you don't need all of their extras.

  Experian Consumer Services

  Date: 04/04/2023

  Thank you for writing Experian(R) and expressing your concern regarding your membership billing.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on June 12, 2022. On June 26, 2022, you upgraded this membership by ordering your credit report and score with Experian CreditWorksSM Premium membership. The membership was not cancelled, consequently, in accordance with the published terms of our offer, the credit card provided was billed our monthly membership fee of $24.99 on July 7, 2022. This membership was moved to no benefits at your request with our phone agent on March 24, 2023.While you were enrolled in our Experian CreditWorksSM Premium membership, our records indicate you successfully logged in more than 20 times to view your member benefits. Your last successful login was on January 27, 2023.We hope this information is helpful when considering this matter.

• Review fromStephan S

  Date: 03/20/2023

  3 stars

  Stephan S

  Date: 03/20/2023

  Good for keeping an eye on your credit, but customer ********************** is Horrible and useless, also they need to update their system when converting things to a family plan because you cant.

  Experian Consumer Services

  Date: 03/31/2023

  Thank you for writing Experian(R) concerning your membership.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on July 20, 2020. This membership was upgraded to our Experian CreditWorksSM Premium membership on September 21, 2020. On March 2, 2023, the membership was changed to our Experian IdentityWorksSM Premium membership. This membership is still active as a family plan. There was one child added to the membership on March 2, 2023.If you are still having some issues adding family members to your current membership, please contact Experian Consumer Affairs (ECA). You will need to send in a letter describing what errors you are receiving, what you need assistance with and be sure to include your contact information so that ECA can contact you. This information can be faxed to ECA at fax number ************ or by mail to ECA, PO Box ****, *****, ** *****. Once your request is received, an agent will reach out to you to assist.At this time, we would like to express our regret that your experience with Experian IdentityWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.