Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Experian Consumer Services has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

• 

  Freecreditreport.com / Cictripleadvantage

  Trenton, NJ 08620

• 

  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

• 

  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

• 

  Experian Consumer Services

  Colton, CA 92324

Review Details

• Review fromkevin p b

  Date: 02/27/2023

  1 star

  kevin p b

  Date: 02/27/2023

  Pay off debt and and reduce credit card use and they lower your scores? TU and Equifax ratings went up. Filed a complaint and they lowered my score even more. They want you toi enroll in their membership and services and pay and if you don't, they penalize you. BS credit company

  Experian Consumer Services

  Date: 03/08/2023

  Thank you for writing Experian(R) concerning your score.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on April 2, **** and that membership is still active.Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromDon p.

  Date: 02/21/2023

  1 star

  Don p.

  Date: 02/21/2023

  I pay for experian membership just to get the same scores over and over, nothing is never updated and I want my ***** refunded

  Experian Consumer Services

  Date: 03/03/2023

  Thank you for writing Experian(R) concerning your credit score.Our records indicate you first enrolled in our Experian CreditWorksSM Basic on July 11, 2020. Over the years you have changed from free to paid products over 20 times. Your last paid membership was an enrollment on February 21, 2023 with Experian CreditWorksSM Premium with a billing of $26.99 per month. This membership was cancelled to no benefits on March 3, 2023.We also indicate you received a courtesy refund of $26.99 on February 22, 2023.Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score. We hope this information is helpful when considering this matter.

• Review fromCarl G

  Date: 02/19/2023

  1 star

  Carl G

  Date: 02/19/2023

  If you want to sign up for extortion go right ahead! They will collect your personal information charge you $30 within 7 days for a 30 day "free trial" and they will provide no services. It says they identified my info on 60 website and are in te process of requesting it to be taken down. nothing has happened in 10 days except I've received a record number of spam calls. Don't fall for this scam please.

  Experian Consumer Services

  Date: 03/06/2023

  Thank you for writing Experian(R) concerning your membership.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on February 8, 2023. On that same date you upgraded to our Experian IdentityWorksSM Premium with a 7-day trial period and monthly billing of $26.99. Your paid membership was downgraded to a pending status for our Experian CreditWorksSM Basic membership to start on March 19, 2023.Our records also indicate you received a courtesy refund of $26.99 on February 21, 2023.As for your personal privacy scan alerts which is part of your paid membership benefits, the initial request to remove your data from the different web sites goes out immediately when the information is found. Some of the sites remove the information within days but others take up to 45 days. Still other sites need a second request to remove the personal information found. We have checked with our product team, and they are still working with the sites where your information was located to have it removed. Some sites have processed the requests and others have not. You will receive updates of this process as they happen. Your membership will show as pending removal as long as the process has not completed.We hope this information is helpful when considering this matter.

• Review fromDylan H.

  Date: 02/16/2023

  1 star

  Dylan H.

  Date: 02/16/2023

  By far the worst credit Bureau, I just settled an identify theft case with Discover where someone took my SSN and got a credit card with it. They also created an Experian account with my name. Experian gives zero options to recover this account. I click forgot username and it sends a link to the email that is not mine, it's the hackers. I click forgot password, and same thing, they send a link to the hacker. I try to call/email, with no response, or I just talk to a robot that goes in circles and refuses to connect me to a real person. This is a fairly common issue and they offer no solution. I don't know what to do, I am literally just stuck with someone having access to my credit report that isn't me. This is a terrible company, I don't understand how what they're doing is even legal. It is pure laziness. They do not care about there customers in the slightest.

  Experian Consumer Services

  Date: 03/03/2023

  Thank you for writing Experian(R) about your identity theft concerns.Our agent spoke with you on March 3, 2023, to explain the documentation needed to remove the membership from the web site and allow you to enroll in a membership of your choice. Once the requested documentation has been received, the process will take ***** hours to complete. Our agent will reach out to you once everything is complete to assist you with your next options.We hope this information is helpful when considering this matter.

• Review fromFrederick S

  Date: 02/13/2023

  1 star

  Frederick S

  Date: 02/13/2023

  It's one of the worst credit apps. It's only good if you stay in debt. So it not worth your time. If you pay a contract off, on time, no missed payments, or ahead of time when it's been paid off they remove it from your credit report like it never existed. So your starting over with credit again. It gets worse when you start paying for it. Also it always loses connections with accounts which I believe the accounts are kicking them out because they are doing something that security kicks them out for it. Then you get endless notices about disconnected accounts or problems with accounts. I'm talking 75 to 100 notices about account problems plus unless it's a active account it will be removed from your report. So you have to stay in debt to keep active credit report or you don't get a correct credit rating. What credit you already had is gone an it's like starting your credit all over again on closed paid accounts. That's for your entire credit life. BUYER BEWARE! ACCEPT AT YOUR OWN RISK.

  Experian Consumer Services

  Date: 02/23/2023

  Thank you for writing to Experian(R) concerning your Experian BoostTM.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic on February 18, 2021. That membership was upgraded to our Experian CreditWorksSM Premium membership on August 8, 2021. You are currently enrolled in our Experian CreditWorksSM Basic membership as of January 18, 2923.Experian BoostTM is free and works by connecting with a customers financial institution via their online banking account for the purpose of scanning for eligible utility or telecom payments. These payments may then be added to the customers Experian credit file to be scored along with existing report data. However, there are instances where Experian Boost is unable to identify certain utilities, in these instances the feedback received is provided to our development team. As we continue to improve it is possible that your utility maybe become eligible. We feel it is important to keep our customers informed. The following excerpts from our EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS and FINANCIAL MANAGEMENT TOOLS ADDITIONAL TERMS AND CONDITIONS provisions contained in the Experian CreditWorksSM terms and conditions or "Terms of Use." EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS Consent to Access and Store Consumer ************************* In addition, please note that Experian Boost may be subject to service disruptions, and ECS makes no warranty as to the availability of Experian ************************** TOOLS ADDITIONAL TERMS AND CONDITIONS Consent to Access and ****************** Please note that ******************** Tools may not be available for all of your accounts, and we reserve the right to add, remove, or modify any types of insights, alerts or monitored transactions at any time.At the time of enrollment you opted in and acknowledged our Terms of Use. We hope the above information is helpful to you in considering this matter.

• Review fromIan I

  Date: 02/12/2023

  1 star

  Ian I

  Date: 02/12/2023

  Just to talk to someone you have to got thrown a robot and all those different things it never understands what you are saying. Then it finally transfers you to a real person and says your wait time is 3 minutes I was waiting for 1hr and 47 minutes and they just hung up terrible experience worst thing ever. I cant sign in so now I am paying for a membership I cant use. I try to reset password or email and it says my social security number doesnt exist . They have no problem taking my money out every month but I some how dont exist to them.

  Experian Consumer Services

  Date: 02/22/2023

  Thank you for writing Experian(R) concerning your membership.Our records indicate you enrolled into our complimentary Experian CreditWorksSM Basic membership on October 24, 2022. This membership was upgraded to our Experian CreditWorksSM Premium membership on October 31, 2022. This membership is still active.Our agent attempted to contact you by phone on February 22, 2023. However, there was no answer and she left a voice mail with her direct phone number. You will need to contact this number for assistance with logging into your membership.We look forward to hearing from you and hope this information is helpful when considering this matter.

• Review fromLarry R

  Date: 02/12/2023

  1 star

  Larry R

  Date: 02/12/2023

  Absolutely a joke. What a misleading company and site. Only interested in your $.

  Experian Consumer Services

  Date: 02/22/2023

  Thank you for writing Experian(R).Our records indicate you were enrolled in our complimentary Experian CreditWorksSM Basic membership on February 4, 2022. We show that you re-enrolled on February 8, 2023. This membership is still active.If you have a specific concern you are needing assistance with, please send your request to Experian Consumer Affairs fax ************ or mail ECA, ******************************. Be sure to include your contact information so that we can reach out to assist you.We hope this information is helpful when considering this matter.

• Review fromSophia H

  Date: 02/11/2023

  1 star

  Sophia H

  Date: 02/11/2023

  I try to call to update information but it's impossible it's a scam delete my information because it's not benefiting me just got my social security number for what I worried

  Experian Consumer Services

  Date: 02/22/2023

  Thank you for writing Experian(R) about your membership.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on February 23, 2019. On February 22, 2023, that membership was moved to no benefits per your request.Unfortunately, we are not able to delete your online account and profile at this time. We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act. In addition, pursuant to federal regulatory requirements, we must retain a customers core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years. Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.Thank you for your understanding in this matter.

• Review fromJames M

  Date: 02/09/2023

  1 star

  James M

  Date: 02/09/2023

  I have been trying to talk to a person at Experian on the phone but there is no way to reach a person about my credit score. I can't access my information online and I can't get any help. Experian needs to fix their phone system.

  Experian Consumer Services

  Date: 02/21/2023

  Thank you for writing Experian(R) concerning your credit score.Our records indicate you have not been able to establish a monitoring membership. For us to be able to assist you further, we will need some documentation from you. Please send the following documents to Experian Consumer Affairs at fax ************ or mail to ECA, ***********************************. The documentation we will need are:1.Copy of your social security card 2.Copy of your current drivers license ****** of a current utility bill **** we receive these documents, we will be able to research further and fix any issues causing you not to be able to enroll. **** those issues are corrected, an ECA agent will call you to advise you how to enroll.We appreciate the time you took to send us your comments. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

• Review fromVicky R.

  Date: 02/06/2023

  1 star

  Vicky R.

  Date: 02/06/2023

  Wasted effort to try clean and secure my account No sense of security.

  Experian Consumer Services

  Date: 02/16/2023

  Thank you for writing Experian(R).Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on April 11, 2017. This membership was upgraded to Experian CreditWorksSM Premium on December 18, 2018, and then downgraded to the complimentary Experian CreditWorksSM Basic on April 22, 2019. This membership is still active.Our records also indicate you have placed a security freeze on your credit file.Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: ************************************ Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC ****************************************** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions ******************************************************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.We hope the above information is helpful to you in considering this matter.