Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Experian Consumer Services has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

• 

  Experian

  2377 Gold Meadow Way Ste 100 Gold River, CA 95670-4444

• 

  ProtectMyID.com

  PO Box 22 Allen, TX 75013-0001

• 

  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

• 

  Experian Consumer Services

  Colton, CA 92324

Review Details

• Review fromSpencer A.

  Date: 09/12/2022

  1 star

  Spencer A.

  Date: 09/12/2022

  Experian should be criminally investigated for negligence.My daughter's identity was flagged by Experian as stolen. Experian's "Restoration" team instructed me to submit a form requesting the freezing of my daughter's credit and await a response (~30 business days) from Experian.Two months went by and attempts to determine the status of our request were directed to an 800 number that is not answered by a human. After 5 minutes my call was routinely dropped by the automated phone service.Finally, we received outreach from Experian's team, who, in response to me voicing that I hadn't heard back explained, "no news is good news, you have nothing to worry about," and that, "Experian Restoration is an "Experian company, but not related to Experian's Credit Bureau," and as a result, had no insight into whether my daughter's credit was frozen, or if the request to freeze her credit was even received.After multiple attempts to escalate and flag the issue, I was finally put in touch with a manager who confirmed that Experian Restoration could in fact access Experian Credit Bureau's database and confirmed that Experian had in fact, A) received my request to freeze credit, B) frozen my daughters credit, C) Mailed a notification confirming the receipt of my request and the frozen credit account... TO THE WRONG ADDRESS.Having zero confidence in anything Experian says, I've requested to speak to the Managing Director of Experian's Restoration team, not only to voice concern (given that Experian has mailed my daughter's private information to a random address), but also to confirm that any of what the Experian Restoration team has suggested took place is even true. I've called the direct line asking for an escalation for 3+ weeks. My calls are answered, I am told I will be contacted, and I am never contacted.A word of caution... STAY AWAY FROM THIS COMPANY. It is terrifying that any organization this incompetent has access to anyone's personal information.

  Experian Consumer Services

  Date: 10/21/2022

  Thank you for writing Experian(R) concerning your daughters freeze on her credit ******** records indicate that the resolution team manager and supervisor were actively involved with each area of addressing your concerns. Our records also indicate that the freeze was placed on your daughters credit file by our compliance agent on August 19, 2022. Additionally, some of the statements ascribed to our customer ********************** representative are not in accordance with our policies; we will be addressing these allegations directly with the representative and will take the appropriate steps to prevent a reoccurrence of such events.At this time, we would like to express our regret that your experience *** not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.We hope the above information is helpful to you in considering this matter.

• Review fromphillip b

  Date: 09/09/2022

  1 star

  phillip b

  Date: 09/09/2022

  I received an email from experian support stating the email address on my account had been changed. I did not change it. I was also unable to access the account. I immediately tried to contact Experian. Apparently immediate is not something they do. The best I could do was send an email to their support. Two days later I received a response from their support stating the account was locked with instructions to snail mail copies of documents to their office. Did this twice with no response twice. Once in April and again August. This company is totally impossible to work with!

  Experian Consumer Services

  Date: 09/19/2022

  Thank you for writing Experian(R) about your membership.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on November 21, 2019. This membership was changed to no benefits as of April 25, 2022.Our records also indicate that your documents were received on August 24, 2022. The membership has been processed as requested. If you would like to monitor your credit history with a membership through Experian(R), you will need to go to www.experian.com and enroll in the membership of your choice.We hope this information is helpful to you when considering this matter.

• Review fromCindy L.

  Date: 09/08/2022

  5 stars

  Cindy L.

  Date: 09/08/2022

  You can not get a hold of agent with Experian. The automated system will not connect you. Something needs to be done about this. Because I have urgent matter that needs to be deal with and it's not talking to a robot either. Thank You ***************************

  Experian Consumer Services

  Date: 10/14/2022

  Thank you for writing Experian(R) about your experience.Our agent has reached out to you by email to get some additional details about how we can assist you. Please respond to her email and we will get you to the team that can help.At this time we would like to express our regret that your experience with www.experian.com may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromDouglas W

  Date: 08/29/2022

  1 star

  Douglas W

  Date: 08/29/2022

  What an absolute farce of a company. If you have a dispute with a creditor/student loan, anything - all they do is send the dispute to the company you have a complaint about....and Experian lets them do the investigation. Shows how little they actually care about you the individual. What a world we can live in where a company engaged in wrongdoing, gets to conduct their own investigations, and report back to Experian - that nope, nothing wrong on our end. They are useless to call as clearly they are just call centers with drone employees repeating the same lines over and over again. Got moved around to a few employees and appears they are outsourced call centers. I am sure these call centers never give out/sell your information (sarcasm). So you have a dispute, do not waste your time - it is pointless and meaningless. There is nobody actually investigating your dispute, none - it is just automated waste of time.

  Experian Consumer Services

  Date: 09/03/2022

  Thank you for writing Experian(R) concerning your disputes.Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit http://ftc.gov/bcp/edu/pubs/consumer/credit/cre35.pdf When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.We hope the above information is helpful to you in considering this matter.

• Review fromAllison d

  Date: 08/25/2022

  1 star

  Allison d

  Date: 08/25/2022

  They were supposed to help me with credit issue on a card I never authorized, asked for or signed for. Its Indigo Card. They say I owe $86.00 on an account I dont have. Experian said theyd know something soon but havent done anything but send credit card emails. How is this any aid to a consumer. ?COMPLETELY WORTHLESS. WHY ARE THEY EVEN A COMPANY. Thanks for nothing Experian!

  Experian Consumer Services

  Date: 08/26/2022

  Thank you for expressing your concerns regarding your credit card. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit http://ftc.gov/bcp/edu/pubs/consumer/credit/cre35.pdf Listed below is the dispute contact information for Experian(R)Experian(R):Online Dispute: http://www.experian.com/dispute/Mail: ************************************ Telephone: ************** When you contact the credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromDonald S.

  Date: 08/17/2022

  1 star

  Donald S.

  Date: 08/17/2022

  Currently embroiled in a legal battle with Experian over their multiple violations of the ***** a collections account was illegally placed on my credit report after the lawsuit was filed, called Experian to speak with someone & was told that I needed to speak with legal. Waited 3 days to get a call back from someone in their legal office who sounded extremely rude & I highly doubt that it was a person from the ****************** The call was from ***** ** which came from a very rude woman who sounded like she hates her job & denied all wrongdoing from the company. I asked for the illegal account to be removed & her answer was no. She also said after my over ***** disputes of inaccurate & incorrect information still being reported that Experian didnt violate the ***** If I have done factual based disputes showing their errors then youd think they would delete the accounts, but no. This office needs to be shut down immediately & I advise people who arent getting their negative items deleted to ***. Your disputes are going through a computer system called E-***** which gives them a 3 digit **** thats assigned & sent off to the creditor. The factual disputes with information cannot be assigned to an E-***** **** which is why the **** responses make 0 sense. A lot of times youre not getting your deletions because the credit bureaus arent physically contacting & investigating the creditors. Experian isnt doing reasonable investigations because theyre too understaffed to handle ************** obvious company morale is low due to this.

  Experian Consumer Services

  Date: 08/21/2022

  Thank you for writing Experian about your dispute concerns.Our research indicates that you are involved in pending litigation with Experian(R). We would be happy to assist you but at this time we are unable to address your concerns via this forum. You may forward their request for investigation directly to ** at Experian, *************************************. You may also call the toll free telephone number provided on your personal credit report obtained directly from Experian. We hope this information is helpful in considering this matter.

  Donald S.

  Date: 08/21/2022

  Im not calling or writing to the ********* office. This is the level of unprofessionalism that I am talking about, if you all knew that you couldnt reply to the matter then why would you purposely respond to the matter?? Its funny because one of the other credit bureaus contacted me about settling but your company wants to keep playing this game as if you all have not violated the ***** The current thousands of cases that are currently out there would say otherwise. Your company doesnt have a very good track record so it would actually be in your best interest to just settle this matter

• Review fromLeslie A.

  Date: 08/16/2022

  1 star

  Leslie A.

  Date: 08/16/2022

  We have had the worst experience with Experian over the last 3 years. I will not go into details of the past encounters, but let me assure you no real business would be able to survive this way. If it weren't for the fact that we MUST go through them, no one would waste so much time on them. My wife has been trying to unfreeze her credit so we can get a loan. She kept all of her information written down when we froze the account and now we cannot unfreeze even though we are using all the original info. She has tried to call twice. Our experience is similar to everyone else's. NO ONE ANSWERS THE ****** We have been on hold twice for an hour now and we cannot move forward with a loan until this is fixed. When will this be fixed?

  Experian Consumer Services

  Date: 08/21/2022

  Thank you for writing Experian(R) about your wifes freeze concerns.While we are not able to discuss any account for a third party, such as your wife, we want to note we recently updated our processes for administering security freezes. To add or remove a security freeze, a consumer must initially visit www.experian.com/freeze. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. Experian CreditWorksSM Basic is a complimentary product of Experian, which provides consumers access to their Experian report and FICO(R) Score once every 30 days, free of charge, along with monitoring alerts which are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, as well as submit disputes and review dispute results. If you cannot or choose not to access our online service, you can contact us by phone *************) or mail (ECA, ***********************************) to manage your security freeze.We hope this information is helpful when considering this matter.

• Review fromJeff W

  Date: 08/15/2022

  1 star

  Jeff W

  Date: 08/15/2022

  This company is worthless! I froze my account because my identity was stolen, the person who stole my identity was able to log into my account, change all my settings and was approved for a $58k loan! I'm unable to log back into my account and have called every single number I could find to speak with someone to fix this. I can't talk to a single person! I'm beyond frustrated, I'm basically locked out of my own personal protection and this joke of a company has zero avenues to help me work around this. Transunion and Equifax are so much easier to work with and actually have customer **********************. I wish I could give a zero star rating because they don't even deserve one star.

  Experian Consumer Services

  Date: 08/21/2022

  Thank you for writing Experian(R) concerning your membership.Our records indicate you began your membership on July 11, 2022, with our complimentary Experian CreditWorksSM Basic product and within that same day upgraded to the Experian CreditWorksSM Premium membership. Our records show that you are pending a downgrade back to the Experian CreditWorksSM Basic on August 30, 2022.We do indicate that you spoke with two of our agents on August 15, 2022, to assist you with your membership. Our records show your last successful login was on August 16, 2022. We also show that you initiated your security freeze on August 15, 2022.We hope this information is helpful when considering this matter.

• Review fromDawn H.

  Date: 08/14/2022

  1 star

  Dawn H.

  Date: 08/14/2022

  I'm not all together certain how this situation came about, but unfortunately, I must report my dissatisfaction with this outfit.While it's true, I have been diligently working on repairing my credit, I have no recollection of signing up with Experian. Furthermore, I am positive I never agreed to any pay services from the same. I already (as everyone does) can access any information relevant to my credit activity using services that do not ask for money and do not ******* my inbox with unsolicited emails.For several months now, I have received multiple emails stating that Experian has attempted to deduct money from my PayPal account. As someone who has dedicated close to a year already to credit repair - I keep a low balance, I don't utilize credit, and I never, ever, purchase goods or services I can't afford. However, needing to make an online payment to my insurance company, I recently deposited funds to my PayPal account - of which Experian swiftly deducted $26.49 - an amount which rendered me unable to make the required payment to my insurance. This is assisting people with finances? I think not.In attempt to remove myself from Experian's "customer list" (aka email harassment list) I made my way to their website, where I was greeted with a "past-due ****." The only way I could navigate the site and file my grievance was - you guessed it - pay that ****.I don't use any of these services provided by Experian whatsoever. I feel their business practices are AT BEST under-handed. Tricking hard-working people into some type of membership they can't afford, and subsequently requiring payment to voice their dissatisfaction is precisely what has led me to post this review.I do not recommend any dealings with this outfit whatsoever. I believe they provide nothing for free and choose to conduct business in a way that's nothing short of manipulative, exploitive, and in direct contrast to what they advertise.Proceed warned.

  Experian Consumer Services

  Date: 08/17/2022

  Thank you for writing to Experian(R) about your membership.Our records indicate that you enrolled in our complimentary Experian CreditWorksSM Basic membership on January 19, 2022 and then upgraded to our paid Experian CreditWorksSM Premium membership on March *******. Since there was no contact by phone, letter, or email to cancel the membership, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee of $26.49 on April 12, 2022 and again on June 15, ****. Your credit card had declined the charges on the regular monthly billing times and ended in billing on odd dates.Your membership has been cancelled to no benefits on August 15, 2022 and a courtesy refund of $26.49 has been processed back to your credit card on file. Please allow 3-5 business days for these funds to process to the credit card account.We have also opted you out of our marketing emails as of August 15, 2022.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromReema B

  Date: 08/13/2022

  1 star

  Reema B

  Date: 08/13/2022

  I am trying to create an account on Experian so I can monitor my credit. Calling their numbers is such a waste of time. The representatives are not trained enough to handle the phone calls as they all have different solutions and none are helpful. Since a week I am trying to create my account. I faxed and mailed them my documents as well. Nothing is helping at all. Same is with my business credit report as we see an account reported as unpaid which they have no clue about nor I do. Never expected these kind of services with such an esteemed company. You can hardly trust them.

  Experian Consumer Services

  Date: 08/17/2022

  Thank you for writing Experian(R) about you attempting to start a membership.In accordance with federal law and the terms and conditions on our website, we use security measures designed to protect the consumers privacy and to safeguard consumers information. We employ an authentication process to verify the consumers identity for access of their report online. This process cannot be bypassed. Our agent reached out to you on August 15, 2022, to discuss what was happening when you attempted to start a membership. Our agent has submitted a ticket to our product teams on your behalf. Once we receive a reply, our agent will call you to explain the resolution.We hope this information is helpful when considering this matter.