Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian

  2377 Gold Meadow Way Ste 100 Gold River, CA 95670-4444

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  ProtectMyID.com

  PO Box 22 Allen, TX 75013-0001

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  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

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  Experian Consumer Services

  Colton, CA 92324

Review Details

• Review fromBaron M

  Date: 04/02/2025

  5 stars

  Baron M

  Date: 04/02/2025

  Experian is not Conducting full and accurate investigations I had 4 negative items removed from my Equifax and Transunion but Experian is still reporting after I sent them the Response from the vendor it state the account issue has been resolved the company is not able to provide me whit the information so the Account is reporting inaccurate

  Experian Consumer Services

  Date: 04/08/2025

  Thank you for expressing your concerns regarding Experian(R) CreditWorksSM. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file.Listed below is the dispute contact information for the three national credit bureaus Experian(R):Online: ************************************************: ***************************** Telephone: ************ Equifax(R):Online: ******************************************************************************************************************************************* via U.S. postal mail:*********** P.O. **************************** Telephone: ************ TransUnion(R):Online: ******************************************************************************** Disputes via U.S. postal mail:TransUnion Consumer Solutions P.O. ******************** ********** Telephone: ************ When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate. The **** mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.

• Review fromJody W

  Date: 03/31/2025

  1 star

  Jody W

  Date: 03/31/2025

  You're a private company trying to make money - I get it. But the way you bury the freeze/unfreeze page while making your sign-in page ask for payment is beyond predatory. You should be ashamed of yourselves. You COULD be straightforward, explaining the difference between what is free (freeze/unfreeze) and what is not (lock/unlock) to earn the public trust. Instead, you purposefully mislead - everything that is wrong with the world. For free, I've begun offering free online sessions where I walk people through freezing their credit at all three agencies. I do yours after Equifax and ********** because of how awful it is. I go further, helping people who have been tricked into paying cancel their subscriptions with you.

  Experian Consumer Services

  Date: 04/02/2025

  Thank you for informing us of your recent experience with Experian(R) CreditWorksSM. Experian(R) CreditWorksSM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. To add or remove a security freeze online, a consumer must visit ***************************************************************. Existing Experian members will be prompted to sign into their membership. If consumers cannot or choose not to access our online services, they can contact us by phone *************) or by mail (ECA, ****************************).We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

• Review fromPaula D

  Date: 03/29/2025

  1 star

  Paula D

  Date: 03/29/2025

  No real person to talk to. Must have access to text messages.

  Experian Consumer Services

  Date: 04/02/2025

  Thank you for bringing your concerns to our attention regarding Experian(R) CreditWorksSM. We appreciate your feedback and have noted your concerns. We have several ways you can reach out to us besides mail. You have the option to email our customer ********************** at ******************************************* contact us by phone at ************ or by mail at ***, ****************************. Thank you for your understanding in this matter.

• Review fromSteven T

  Date: 03/27/2025

  1 star

  Steven T

  Date: 03/27/2025

  I cannot log in, I cannot reach a human to solve my problem. This place is horrible. They are, in my view, illegally keeping me from accessing my credit score.

  Experian Consumer Services

  Date: 03/28/2025

  Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit **************************** and create a new membership.

• Review fromLisa J

  Date: 03/19/2025

  1 star

  Lisa J

  Date: 03/19/2025

  Worst customer ********************** experience Ive had in my life. Called in regards to disputed charge.Service **** first put out an annoyed sigh. Spoke as though I was illiterate.When I questioned the address to mail info to, she said she could make me look it up on my own but would provide it. Truly TERRIBLE individual and the worst part is that no one is overseeing this person.

  Experian Consumer Services

  Date: 03/24/2025

  Thank you for writing and expressing your concern regarding your Experian(R) CreditWorkSM. Let us assure you that the statements made to you by our representative are not in accordance with our policies. We will address these allegations directly with the representative and will take the appropriate steps to prevent a recurrence of events.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers like you that we can improve our products and memberships.We have, as a courtesy, issued a refund totaling $27.09 on March 24, 2025. Please allow 3 - 5 business days for these funds to be processed to the credit card account.We hope the above information is helpful to you in considering this matter.

• Review fromNika A

  Date: 03/17/2025

  1 star

  Nika A

  Date: 03/17/2025

  Customer ********************** is horrible. Wait times take like 1 hour before speaking to someone. And when I did speak to someone she seemed so quick to NOT help. She told me that it would be easier to contact the creditor directly. She said that creditors are allowed to check your credit without permission which is entirely false. I did not authorize and did not consent to having my credit pulled. If you dont want us to call for hard inquiry disputes, then just let us do it online per their website, the only way to dispute hard inquiries is to call.

  Experian Consumer Services

  Date: 03/19/2025

  Thank you for writing and expressing your concern regarding your Experian(R) credit report. However, we do not know which items on your credit report result from identity theft. Please indicate the specific items on your credit report that appeared as a result of the fraudulent activity, and include the information listed below:- Account name(s)- Account numbers - The dates of the fraudulent activity - One copy of a government issued identification card, such as a drivers license, state ID card, etc. - One copy of a utility bill, bank or insurance statement, etc. Please also include the following identification information:-Your full name including middle initial (and generation - *** *** II, III) -Social Security number -Date of birth -Complete addresses for the past two years Please ensure that each copy is legible and displays your name, current mailing address, and the date of issue. We are unable to accept voided checks, lease agreements, magazine subscriptions, or postal service forwarding orders as proof. To protect your personal identification information, Experian does not return correspondence sent to us. Send copies of any documents you wish to provide to us and always retain your original documents.Mail the information to: Experian, P.O. ****************************. You may also submit your request or documents supporting your claim electronically at *******************************************************. If you do not provide Experian with the required information specified above, you will not have submitted a valid request to block information in your personal credit report due to an identity theft and no information will be blocked.If you believe you are a victim of fraud, you may want to contact your local law enforcement agency to make an identity theft report. The identity theft report should include as many of the following elements as possible: specific dates such as when the loss or theft of personal information occurred or when the fraud(s) occurred; how you discovered or learned of the theft; any known information about the perpetrator; the names of creditors and account numbers involved in the theft; name and/or badge number of the law enforcement personnel who processed the report; the filing date and case number. You may find the following suggestions helpful: -Protect Yourself First, make sure an Initial Security Alert or Extended Fraud Victim Alert is on file with all nationwide consumer credit reporting agencies. If you request an alert with us, we will share your request with the other nationwide consumer credit reporting agencies, ******* and **********. -Inform the Sources Contact each source of information, including creditors and public record offices, and inform them that the account is fraudulent.-Document all Contacts Make notes of everyone you spoke with; ask for names, department names, phone extensions; record the date you spoke to them.-Understand the Process Each creditor may have a different process for handling a fraud claim. Make sure you understand exactly what is expected from you, and then ask what you can expect from the creditor. At the conclusion of a dispute, ask the creditor for a document that states you are not responsible for the debt. -Follow Up Make sure everything the creditor or credit reporting agency has requested is received. It is always a good idea to place a follow up call or send a letter for confirmation. -Review Reports Regularly We suggest that you routinely request new copies of your personal credit report to review.-Dont Throw Away Files Keep all notes and correspondence in an accessible file in case they are needed in the future.-We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

• Review fromAlicia G

  Date: 03/17/2025

  1 star

  Alicia G

  Date: 03/17/2025

  I wish I could give them zero stars!!! I very happy with Experian! They are so unprofessional. I am a victim of identity theft. Several fraudulent accounts were opened using my personal information. I have tried to dispute these inaccuracies with them numerous times to no avail. I have sent the disputes by certified mail and I have spoken with a live representative. I have submitted proof that I was apart of the data breaches with Equifax and ********. I received a settlement from *******! The creditors have even investigated & resolved the identity theft. I have filed complaints against Experian with the *** and CFPB. They need to be shut down. They arent even doing the disputes. I just submitted another dispute online yesterday and I got a email within 3 minutes stating that the dispute was completed!!! I am going to sue!

  Experian Consumer Services

  Date: 03/19/2025

  Thank you for writing and expressing your concern regarding your Experian(R) credit report . However, we do not know which items on your credit report result from identity theft. Please indicate the specific items on your personal credit report that appeared as a result of the fraudulent activity, and include the information listed below:- Account name(s)- Account numbers - The dates of the fraudulent activity - One copy of a government issued identification card, such as a drivers license, state ID card, etc. - One copy of a utility bill, bank or insurance statement, etc. Please also include the following identification information:-Your full name including middle initial (and generation - *** *** II, III) -Social Security number -Date of birth -Complete addresses for the past two years Please ensure that each copy is legible and displays your name, current mailing address, and the date of issue. We are unable to accept voided checks, lease agreements, magazine subscriptions, or postal service forwarding orders as proof. To protect your personal identification information, Experian does not return correspondence sent to us. Send copies of any documents you wish to provide to us and always retain your original documents.If you believe you are a victim of fraud, you may want to contact your local law enforcement agency to make an identity theft report. The identity theft report should include as many of the following elements as possible: specific dates such as when the loss or theft of personal information occurred or when the fraud(s) occurred; how you discovered or learned of the theft; any known information about the perpetrator; the names of creditors and account numbers involved in the theft; name and/or badge number of the law enforcement personnel who processed the report; the filing date and case number. You may find the following suggestions helpful: -Protect Yourself First, make sure an Initial Security Alert or Extended Fraud Victim Alert is on file with all nationwide consumer credit reporting agencies. If you request an alert with us, we will share your request with the other nationwide consumer credit reporting agencies, ******* and **********. -Inform the Sources Contact each source of information, including creditors and public record offices, and inform them that the account is fraudulent.-Document all Contacts Make notes of everyone you spoke with; ask for names, department names, phone extensions; record the date you spoke to them.-Understand the Process Each creditor may have a different process for handling a fraud claim. Make sure you understand exactly what is expected from you, and then ask what you can expect from the creditor. At the conclusion of a dispute, ask the creditor for a document that states you are not responsible for the debt. -Follow Up Make sure everything the creditor or credit reporting agency has requested is received. It is always a good idea to place a follow up call or send a letter for confirmation. -Review Reports Regularly We suggest that you routinely request new copies of your personal credit report to review.-Dont Throw Away Files Keep all notes and correspondence in an accessible file in case they are needed in the future.-We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Mail the information to: Experian, P.O. ****************************. You may also submit your request or documents supporting your claim electronically at *******************************************************. If you do not provide Experian with the required information specified above, you will not have submitted a valid request to block information in your personal credit report due to an identity theft and no information will be blocked.

• Review fromJeffrey T

  Date: 03/11/2025

  2 stars

  Jeffrey T

  Date: 03/11/2025

  Experian has been helpful into moving our Credit to Excellent-approx 150 pt swing. However. They have moved credit almost 150pt+. So why the complaint. They have decided to cut the consumer out of the decision process with an indestructible AI interface. Neither humans or AI can get you to a human expert fraud alert. Sounds like they (Exp) shall be receiving many such calls.The org will receive nothings but issues from used. IF WE NOTE: Experian should receive many calls!!!! Problem: Experian pushed w Cc didnt work so I can trans appropriate monies from 29% to 0% 6 mos!!!! The ******* locked up their decision maker. Im in process of attempting to wake up humans at Experian..AI ******* intend to use signature credits since they answer phones. ******* punish Experian Credit (your on auto pilot. ********* PREFERRED DIAMOND CARDAvoid like the plague since they block meaningful calls concerning money.

  Experian Consumer Services

  Date: 03/14/2025

  Thank you for writing and expressing your concern regarding your Experian(R) membership. As part of a paid Experian membership, Experian CreditLock allows you to easily and instantly control access to your Experian credit report in real-time with one click without having to remember your PIN or state-specific regulations associated with a traditional security freeze. Locking your report adds additional security to your credit information and will remain in place until you Unlock your report. When you lock your report, you will receive an alert notification when we detect activity on your locked report, such as attempted inquiries to open new lines of credit. In contrast, a security freeze on your credit report prohibits us from releasing any information in your credit reports without your express authorization. A security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent; however, using a security freeze may delay, interfere with, or prohibit the timely approval of any subsequent requests or applications regarding a new loan, credit, mortgage, insurance, government services or payments, rental housing, employment, investment, license, cellular phone, utilities, digital signature, Internet credit card transaction, or other services, including an extension of credit at point of sale. There is no fee for placing or removing a security freeze on a credit report. You can manage your freeze and CreditLock within your Experian membership by calling us at ************, or overnight mail to Experian, 701 Experian ************************. We appreciate the time you took to send us feedback regarding our website. We value the input from our customers, and assure you that we will seriously consider the issues you presented to us. We can improve our products and memberships through information provided by customers such as you.

• Review fromThomas F

  Date: 03/03/2025

  1 star

  Thomas F

  Date: 03/03/2025

  0 stars. Someone has been trying to open a credit line for past week under my name and I keep getting hard inquiries with Experian. I can't access site even though all info is correct, they never send the text with the code, I can't speak to anyone to figure out what is happening, the auto response keeps hanging up on me. I was finally able to put a freeze on my account but when dealing with something like identify theft youd hope there would be someone to help you deal with it smoothly. This is the complete opposite. Seems purposely set up to frustrate you into hanging up. Does anyone actually work here?

  Experian Consumer Services

  Date: 03/04/2025

  Thank you for writing and expressing your concern regarding your Experian(R) membership. We appreciate your feedback and have noted your concerns. There is no Experian membership for you showing on our **************************** website. Our representative left a voicemail requesting to reach you at 10:50 AM on March 4, 2025. It is an online portal through which consumers may log in to manage a security freeze, submit disputes, and review dispute results. If consumers cannot or choose not to access our online services, they can contact us by phone *************) or by mail (ECA, ****************************). At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

• Review fromEarl V

  Date: 02/27/2025

  1 star

  Earl V

  Date: 02/27/2025

  Never trust them they they recommend getting a credit card to say 30%and 200 off your first statement you get the credit card then won't give it don't get the reservation and get stuck with a credit card that you can't use for 7 days lose the room so don't trust anything they say they use fraudulently offers just to get you a credit card they get paid for you to get and know reservation with the event you wanted to go to so think they should be put out of business

  Experian Consumer Services

  Date: 03/04/2025

  Thank you for expressing your concerns regarding Experian(R). After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. To better assist us in locating an account, we are in need of additional information. We would appreciate if you can provide us with the following:a. Full credit card number being billed b. Bank statement indicating card being billed Please fax any supporting documents to: **************. ATTN: Experian Consumer Affairs (Complaint ID: ************, you can mail to: ******************************* Our customers are very important to us and we look forward to hearing from you with the information requested above.Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.Thank you for your understanding and cooperation.