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Experian Consumer ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 302 Customer Reviews
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Review fromJhon J
Date: 02/21/2025
5 starsJhon J
Date: 02/21/2025
Yall doing a good job great nice work perfect excellent goood nice executionExperian Consumer Services
Date: 03/04/2025
Thank you for writing and expressing your happiness with Experian(R). We appreciate consumers like you, who take time out to compliment us! Have a wonderful day!Review fromLiza O
Date: 02/18/2025
1 starLiza O
Date: 02/18/2025
if I could give Experian a 0 for customer support, I would! The site says we have an account but no way to access it. We have tried resetting the password but the phone number and our street address is not matching up with the user id (no change to either in 20+ years). The automated call center isn't able to assist. None of the help option on the site can resolve the issue and there isn't a way to connect with a person to figure out what is going on with our account.Experian Consumer Services
Date: 03/04/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. We show that the issue appears resolved. If you are still in need of help regarding this issue, please reach back out to us. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your concern to your expectations.Review fromHenry C
Date: 02/15/2025
1 starHenry C
Date: 02/15/2025
I reached out many times for Experian Customer ********************** department. I want to make a complaint. You cant speak to someone.Experian Consumer Services
Date: 02/17/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our representative emailed you requesting the best time to reach you on February 17, 2025. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromShannon M
Date: 02/10/2025
1 starShannon M
Date: 02/10/2025
I cannot put a freeze on my Experian credit because they have incorrect contact info for me and I can't log in. They have ZERO customer support. It is just an AI loop that tells customers to try calling later when it can't proceed. Avoid Experian if you don't want to waste your precious time. ******* is much better.Experian Consumer Services
Date: 02/12/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our representative emailed you requesting the best time to reach you on February 12, 2025. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromChad J
Date: 02/03/2025
1 starChad J
Date: 02/03/2025
DO NOT JOIN EXPERIAN BUSINESS I HAD TRIED TO CANCEL LESS THAN 24 HOURS AFTER ACTIVATING AND I RECEIVED THREATENING EMAILS FROM THEM. THIS IS THERE CUSTOMER ********************** RE: Re: ********************** Business Reports - Re: Experian Business Reports -Hello ****,The manager already told you no. I went to the director, who also said no. The Vice President said "Give him a refund, close his account, and block him from forever getting a copy of his report again." So, this is what I ****** most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to debit card can take as long as 10 business days to reflect on your account balance.Thank you,****** ********* Accounts Manager, ********************** Business Reports ******************************************** ************************************** Experian RE: Re: Experian Business Reports - Re: Experian Business Reports - Re:Hello ****,You received a refund regardless of the terms and conditions to which you agreed. If you want to press the matter, I can reverse the refund. Would you like me to do that?Thank you,****** ********* Accounts Manager, ********************** Business Reports ******************************************** smallbusiness.experian.compExperian Consumer Services
Date: 02/17/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R); we pride ourselves on providing an excellent customer experience and vigilantly strive to provide the highest customer care and satisfaction standards. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will seriously consider the issues you presented to us. It is through information provided by customers as you that we can improve our products and memberships.We have requested our specialists within Experian Small Business team to contact you. We hope the above information is helpful to you in considering this matter.Review fromHorace A
Date: 01/13/2025
1 starHorace A
Date: 01/13/2025
Experian is reporting address information on my credit report from almost 20 yrs ago and will not remove old address information that is putting my identity at risk for fraud !Experian Consumer Services
Date: 01/17/2025
Thank you for bringing your concerns to our attention regarding Experian(R). The credit report is your credit history. Any addresses that you have used are a part of the history. Once your creditors report it to us, it cannot be removed since it is a valid address. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromVictoria B
Date: 11/22/2024
1 starVictoria B
Date: 11/22/2024
I am very unhappy with Exp. . In an effort to return to my maiden name ..The state of Arizonawhere I lived all my life,. They took my collection of names Ive had through the years then MISSPELLED them then put it in the court document that allowed me to return to my maiden name per my divorce. When I went to renew my license this year, they spelled the names annd put them in ny license. I work out of state so I hadnt been home to fix this. I tried to open a checking account and it encouraged me to put a deposit in,So I did, I did ****** of my money BEFORE it ansked for a physical ID I had already verified my ID by other means, I knew it would cause problems but I tried my drivers llicense. Of course they canceled my account keeping my money/ Since then Ive called many times, always the same answer. I work in ********** ( part time) but live in ******* on my way back in December Im going to see the judge regarding this. Just going from my current legal name ***** to Hood . and when I tried to set up a checking account with ********************** it took my money no problem and then AFTER It feels like the fact asked for my license after taking my money is the reason I want it back in my account today I have waited months. I think my account and bank are the reason Im getting frauded d u want to close the account and u cannot do that with unfinished business, so give me my lousy 100 back please. firms *****. First I had already given all the secret questions and other ways of verify g my identity and Im in the middle of a name change/ so since they took my money then asked for id then immediate canceled my account but refuse to give the money back. I am nit happy. I have been frauded 4 times now. I have ti spend 20 min every tine trying to get into my account with Exo. The robbers and thrives get in no problem. 4 times I have bee. Frauded with Experian membership, Its next to impossible to get in my lien account with ********************** becauseExperian Consumer Services
Date: 12/27/2024
The account is suspended due to unusual activity and ACH returns. We do need you to provide the following documentation: To begin this process, we will need additional information. Please provide us with all of the following,along with a description of your request:
Your complete Social Security number
Copy of your current drivers license or government-issued photo ID reflecting your current address
Copy of a current utility bill or bank/insurance statement reflecting your current address
Please fax the requested documents to: *************)
ATTN: Experian Consumer Affairs ( 131309877)
Or, you can mail to:
Experian Consumer Affairs
PO Box 2390
**************
Consumers may also call 1 888 EXPERIAN ***************) or send all of the information below to Experian Security Freeze, P.O. *************************, or by overnight mail to Experian, 701 Experian ************************.Review fromTarun A
Date: 10/30/2024
1 starTarun A
Date: 10/30/2024
I am writing to bring to your attention an unauthorized charge of $27.05 that was applied to my account without my knowledge or consent. I did not authorize any upgrade to my services and was fully satisfied with the basic support I had. At no point did I request or approve any additional services.I kindly request that this charge be refunded to my account as soon as possible, as I did not agree to this transaction.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Experian Consumer Services
Date: 12/04/2024
Thank you for writing and expressing your concern regarding your membership with CreditWorksSM.Our records indicate you ordered a trial membership on October 10, 2024. The membership was not canceled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 22, 2024. As you requested, your paid benefits ceased, effective November 18, 2024. You will continue to have access to your Experian(R) credit report and FICO(R) Score daily at no charge to you. Our website describes the offer, and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have issued a refund totaling $27.05 on November 20, 2024, as a courtesy. Please allow 3 - 5 business days for the funds to be processed to the credit card ********** this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromNicole K
Date: 10/07/2024
1 starNicole K
Date: 10/07/2024
I can Not get through to a person when I call and I am locked out of my account! There has been fraudulent activity on my credit... I've had my identity stolen. This is supposed to be the credit bureau is it not? This company is a total nightmare! How can you Not get through to a person!? Too bad I can't give Negative ?Experian Consumer Services
Date: 10/11/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit **************************** and create a new membership.Review fromTimothy D
Date: 10/07/2024
1 starTimothy D
Date: 10/07/2024
Experian has no way to speak to a real human. Their customer support is horrible.Experian Consumer Services
Date: 10/11/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit **************************** and create a new membership.
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