Complaints
This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 50 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought 2 tickets for comedy event. Price when charged to my cc was more than advertised ($834.31). I called company to dispute price. They refused refund or to adjust price as advertised. Refused me to talk to supervisor to resolve. In the conversation i was feeling like this was not a legitimate business do to the lack of professionalism and poor business practise. I called my cc company with my concern. It was suggested i cancel my card as the company could be fraudulent. I did. The charge was reimbused by my cc company June 10 2023. I then searched for new tickets with a new company and bought 2 new tickets for same event for $508.63 on July 1 2023. With new site Tixmatt vs Ticketsmattrife as previous. Confirmation email received with instructions that ibwould recieve my tickets on or before March 12 2024 for event date occuring March 13 2024. I never recieved the tickets i paid for. I called the number included in my cc statement details. When comparing numbers of the 2 transactions on my vc details i learned that both sites under company Tickets.com. I called company and they refused to send me the tickets i pd for ststing they dont send tickets to people whom have stopped payment on them before even though inpd the $508.63 for the tickets. They refused me to talk to a supervisor ****** the supervisor doesnt take calls. My cc cannot help me with this $508.63 charge because it has been more than 120 days. It is wrong for them to charge my card and not deliver the product. Today I found many bad reviews about tickets.com stating fraudulent business practices. I pd for tickets and i should have recieved them. Many people claim the same problem with this company and ones that did get their tickets, the tickets were refused at the venue as being fake tickets.
Business Response
Date: 03/15/2024
Tickets.com writes in response to the BBB complaint initiated by ********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer likely incorrectly identified Tickets.com as the vendor for the transaction in question as it does not appear from the transaction record provided that Tickets.com provided ticketing services for this particular transaction. It is probable that the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com. However, to confirm that Tickets.com did not participate in the sale of tickets for this particular transaction, we request that the consumer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the venue
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
In the event such information is not provided, Tickets.com respectfully requests that the complaint be closed.
Thank you,
Tickets.comCustomer Answer
Date: 03/15/2024
Venue: *************, ********, **
Date and time: March 13, 2024 @ 7pm
Event: ***************** Comedian
Date of the purchase on my cc: July 1, 2023 for $508.63
Order number: 54340673
TIXMATT8662376204CT
I paid the money and never received the tickets. When I called the company they refused the tickets.
Business Response
Date: 03/18/2024
Tickets.com writes again in response to the BBB complaint initiated by ********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************* in ********, ** and did not participate in the sale of tickets to the ***************** comedy show on July 1, 2023, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't even click buy and the transaction went through somehow. I was just looking at the tickets. I have filed a complaint with my credit card company for the unlawful charge.Business Response
Date: 03/06/2024
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the venue
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comInitial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally wanted two tickets to a college baseball game. I accidentally ordered 11 and didn't realize until I saw the electronic receipt for $401.08. I immediately sent emails and texts thru their system but kept getting the response of NO refunds. They kept telling me to resell them. So followed their instructions about downloading the app MLB.com to get the 11 tickets. I tried 6 times with two different email addresses, no luck. Called ticket.com customer service and after an hour noone could figure it out. I couldn't get my tics and they wouldn't refund any of my $401. I finally had them send the electronic tics to a friend who had the app MLB.COM. when get got the tics he couldn't open the attachment on his laptop only his phone. And no tickets, no bar codes, no way to print tics to sell. Tickets.com just kept saying you use the app " MLB.COM" to sell them. Right, but I don't have the app because it wouldn't download on any of my email addresses. And no way to print tics to sell them. I'm now stuck with 11 tickets, I think. That is if we can use my friends phone at the game but no bar codes or anything to scan. So we don't even know if we have legitimate tickets. If not I'll be going to my credit card company to dispute the charges. I do not recommend anyone using this company, buy from real ticket companies that are selling printable tickets. This whole thing has been a nightmare.Business Response
Date: 02/16/2024
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the venue and participating clubs
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comCustomer Answer
Date: 02/17/2024
venue: ************* College Baseball Classic. Game 5 on Sunday February 18th 2024.
Invoice number # ******* tickets purchased on February 13th 2024.
It's now Saturday the 17th of February my friends MLB.COM app still shows bar codes for tics pending (remember your techs and I couldn't down load the mlb.com app.)
Business Response
Date: 02/28/2024
Tickets.com writes in response to the BBB complaint initiated by *************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.Tickets.com provides primary ticketing services and software for **************** but did not participate in the sale of tickets to the *********************** College Baseball Classic for the transaction in question. Tickets.com contacted ****************, reviewed its system records and found no account in the name of *************************** or for the email provided (**************************).Without further information or a confirmation email, and based on the limited information provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 2 tickets at a ************************* site costing $139.00 each As soon as I paid the balance given was$375.86- hyper inflated.False advertising.When I called the call # at ************ they refused to cancel my order and return the money. They said it was a final sale. It was not displayed up front. I suppose they used very small fine print which was deceptive. Im letting you know this so that no one else will be conned by this fraud. I hope you will look into this.Sincerely ***********************Business Response
Date: 01/10/2024
We write in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that *********************** incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software for many venues but does not provide ticketing services for ************************************************************** and did not participate in the sale of tickets for the transaction in question. Upon calling the number customer service number provided in the complaint, ************, the recording states Thank you for calling Ticketsales.com. Tickets.com has no affiliation with Ticketsales.com and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/15/2023 I was wanting to purchase tickets to the ******** musical at ****************** in *****, ** for $1042.50, 3 tickets. June 29th, **** 2pm performance. I thought I was purchasing the tickets through ******* but this is actually a third party site. This is not directly communicated to the customer. I learned later, that I would not receive my tickets until the day before the performance yet they took my money on my credit card immediately.I have filed a dispute with my credit card as I have no tickets and no legitimate information on when I am getting the tickets. My credit card company is taking up the matter again as the company sent them 13 pages of information saying their tickets are non refundable yet this was never communicated to me as the consumer. I never would have spent money on tickets through this company if I had been given this information at the time of purchase.I can not wait for tickets to a performance until the day before the performance and only have a ticket on my phone! I have nothing from this company! No tickets at all!When I purchase a movie ticket in advance on line through the theater, I have my ticket immediately! When I purchased a ticket to a local theater performance, I had my ticket immediately! I have nothing to show for my purchase! Yes! This company is a third party company! They told me when I called to question what was happening with my order that they were basically a middle man. Other people buy the tickets and resell them through their site. Yet, this was not communicated to me as a customer.#******** is the order number.Tickets-Center.comBusiness Response
Date: 01/04/2024
We write in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that *********************** incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software for many venues but does not provide ticketing services for ****************** in *****,******* and did not participate in the sale of tickets to the ******** musical for the transaction in question. The complaint identifies Tickets-Center.com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with Tickets-Center.com and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Please Note:Diamond Deluxe Package Includes Premium reserved ********************** ticket in section 4 (orders of three or more may be split) | Private pre-show hospitality featuring food and drinks | Specially designed tour merchandise | Detailed Itinerary.This did not include private pre show or hospitality food and drinks.Business Response
Date: 12/18/2023
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the venue
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comCustomer Answer
Date: 12/19/2023
I purchased these seat on December 6
order number 44658655
this was to include merchandise, VIP tickets and a pre show . When we arrived they told me at fish we didnt have tickets and then they only allowed us to enter in General Ticketing. No pre show or VIP. I want at least ****** returned back off these tickets.
Business Response
Date: 12/21/2023
We cannot locate an event that we provided ticketing services to with the limited information provided and therefore we deny any allegations of any wrongdoing. In order to provide a more response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the event- The name of the venue
- The date and time of the event
- The order confirmation email
Thank you,
Tickets.comInitial Complaint
Date:12/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets online through this company. It cost $632.90 I have a copy of the charge to my account and the order number they gave me to check into the event. Upon arriving to the event I went to the box office and they said it was an invalid order number. I then had to purchase more tickets to get on. I then called Tickets.com to aske for a refund and was told I ordered them wrong..whatever tat means, but they charged my bank account so not sure what they mean by that..the order number that they gave me is ********. I have again called today to ask why I cant get a refund and they actually hung upon me.Business Response
Date: 12/06/2023
Tickets.com writes in response to the BBB complaint initiated by ***************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ***************** in **********,*********** and did not participate in the sale of tickets to the ************************ show on November 26, 2023, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:11/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 tickets for ***************************** concert at ************* *******,**. I thought I was purchasing from Ticket master but was taken to a third party site, Tickets.com. I received an email to go to get my tickets and the page stated " Oops this ticket transfer has been accepted by another email address " After several phone calls to tickets.com, I still have no tickets. The last phone call the woman said I would get a call back, still waiting 2 weeks later. I'm at a loss of $339.50.Business Response
Date: 11/27/2023
Tickets.com writes in response to the BBB complaint initiated by ********************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************* in *******, ******** and did not participate in the sale of tickets to the ***************************** concert for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/10/23 I purchased 4 tickets to Les Miserables at the ***************************. Immediately after the purchase upon receiving a response from tickets.com I realized I had unknowingly purchased tickets from a third party seller. Tickets.com was deceptive in their advertising and I thought I was buying tickets direct. I then read many online reviews where people have been deceived by this company. I called their company the same day asking for a refund. They refused. I did not accept or receive these tickets. nor attend the event. Currently I have been charged ******. I attend to file a court claimed if I'm not successful resolving this matter in the near future.Business Response
Date: 11/07/2023
Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.Tickets.com provides primary ticketing services and software, but does not provide ticketing services for the *************************** and did not participate in the sale of tickets for Les Miserables for the transaction in question. Based on the limited details provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two tickets to **************** with a face value of $30 each for which I was charged $211. 50 I paid for this through PayPal. The website was Tickets.com. This caught me by surprise because I did not realize I was purchasing tickets from a third party vendor. So, when I talked to REI and they explained what this was and they could not do anything because the charge was pending. I informed them that I wanted my money back and they will not give me my money back. I can only do this through the website. I would like my money refunded back to me.Business Response
Date: 10/25/2023
Tickets.com writes in response to the BBB complaint initiated by ********************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that ********************* has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com does not provide ticketing services for **************** Theatre in *********, ******** and did not participate in the sale of tickets for the transaction in question.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.
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