Complaints
This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 50 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/2/23 while I was trying to get tickets for an event at ********* in ***********, I typed ********* in the search engine to get the tickets. Tickets.com was the first site that popped up. I did not pay attention that it was not ******** as it had the logo, etc. I had to search for how many tickets I needed and I wrote 4. The price came up at $223. It did not say each after the price. I assumed it was for the total. I put in my credit card information, I was not given a chance to review my order before the order was accepted. I received an email that my card was being charged $892. I immediately tried to get in contact with Tickets.com. I could not get a live person but was given a chat on my phone. I was advised that all sales were final as they were third party sellers and I could try to re-sell my tickets. I could not understand how they could charge that much per ticket. When I called ******** today, 10/3/23 I was advised that this happens a lot. I was told to put a dispute in with my credit card company which I am in the process of doing. I was also told the seats that I did get were the very last row in the orchestra section and they are $45 a piece. I was also advised to file a complaint with this department. Please advise if you need anything further and thank you for your attention to this matter.
Business Response
Date: 10/06/2023
Tickets.com writes in response to the BBB complaint initiated by ***************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the **************** in ***********, ******** and did not participate in the sale of tickets for the Golden Oldies Spectacular on November 12, 2023. The documentation provided in the complaint identifies TicketSales,com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with TicketSales.com and did not participate in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:09/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
seeing a recurring charge on my credit card from tickets.com USL. I am not receiving any goods, services are tickets from tickets.com. Every phone attempt to contact a live person ends up in a recorded dead end or "contact the venue" (I have no venue). I have filled our a 'contact me" form online (9/7) nothing back. trying to get this resolved as my last avenue is to report the charges as fraudulent.Business Response
Date: 09/19/2023
Tickets.com writes in response to the BBB complaint initiated by ************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. The transaction involved gifted season tickets that were automatically renewed and charged to the consumer's card. Our client has been in contact with the consumer regarding the transaction in question and has advised that any issues have been resolved.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 09/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As you see I ordered 6 tickets and DID NOT RECEIVE A SINGLE 1Business Response
Date: 08/15/2023
We write in response to the BBB complaint initiated by ************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that ************************* has incorrectly identified Tickets.com as the vendor for the transaction in question. The screenshot contained as an attachment to the complaint identifies Tickets-Center.com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with Tickets-Center.com and has not participated in the sale of tickets for this particular transaction. The screenshot indicates "**************************" for additional information or questions.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my first time purchased tickets from Ticketmaster and also my first time to request a refund. Unlike other events, this event disabled the sell function on the platform and does not allow purchaser to resell the tickets if they cannot attend the event. I have been waiting for a long time and still dont see the sell function pop up. I have contacted the customer service since 7/30/2023 to ask for a refund and could not get any resolution. The agent in the chat keep telling me that I can resell the tickets but such function has been intentionally disabled by the event organizers. Im asking for a one time ******** exception to refund my tickets; it they truly cannot refund it, I can accept credit back on the platform.Business Response
Date: 08/08/2023
Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that *********************** has incorrectly identified Tickets.com as the vendor for this transaction. Tickets.com does not provide ticketing services for **************** in ***************, ********** and did not participate in the sale of tickets for the transaction in question. The show BLACKPINK WORLD TOURis being sold by Ticketmaster, as evidenced by the details in the complaint along with the supporting documentation, and Tickets.com has no affiliation with Ticketmaster nor did Tickets.com participate in the sale of tickets for this transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:07/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ticket on June 8, 2023 for an event on July 27, 2023. This week I found that the file in which my confirmation Email was stored got corrupted and I tried to contact tickets.com to resend the confirmation Email. The contact information given on their website is absolutely useless. When I called the telephone number I got a recorded message ending with "The person you are trying to reach is unavailable. Goodbye."Furthermore, when I contacted the theatre at which the event was held, they told me that the website in their name that redirected me to tickets.com to make the purchase is a fake one (********.com as opposed to ************). This use of a false website to misdirect customers into using their services as opposed to that of website belonging to the venue itself and their refusal to allow customers contact directly about their transactions are gross violations of good business practice and need to be addressed.I am enclosing a copy of the transaction made on my credit card.Business Response
Date: 07/31/2023
Tickets.com writes in response to the BBB complaint initiated by *************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. Our client has been in contact with **** regarding the transaction in question and has advised that any issues have been resolved.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2020 I purchased 2 tickets that totaled to $500 for the Millennium Tour before covid shut us down. There were constant emails telling me that the tour had been canceled and that refunds were to be expected in a few weeks. Well its been 3 years, constant calls and e-mails and still nothing!!! My patience has beyond thinned for this company and I can assure you that I am getting lawyers involved to get a resolution! I didnt work hard to throw away my money and be mishandled by a company that manipulates customers who trust you to do your part, right or wrong. When the tour opened back and was running for business in 2021 I did not go. I had caught covid and was afraid of what may happened being around thousands of people or spreading it myself. This company isnt ashamed of lying and coming up with any excuse not refund your money, so please do your research and use legitimate companies that care about their customers.Business Response
Date: 06/22/2023
In order to provide an appropriate response, we request that the the customer provide some additional information regarding the transaction in question, including but not limited to the following:
- The name of the venue
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comInitial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 5 tickets to the ************ Philles upcoming game on 5/6. I never received a confirmation email. I called the number on my charge and its just a voicemail. There is no email on their website to resolve this issue. Just looking to access my tickets.Business Response
Date: 04/26/2023
Tickets.com writes in response to the BBB complaint initiated by ***************** (#********). We have investigated this matter and deny any allegation of wrongdoing. Our client has been in contact with *********** regarding the transaction in question and has advised that any issues have been resolved.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 1, 2023, I purchased a packet that included 2 seats for three SF Giants games. On January 3, 2023, the charge of $336.50 was posted to my checking account. At this point, March 1, 2023, I have not received any confirmation email ... tickets ... response ... nothing from my purchase. I have tried to contact the vendor through email, phone and even through an Apply App. I am have not received the service (tickets) for the charge. I will be disputing the charge with my bank.Business Response
Date: 03/02/2023
Tickets.com writes in response to the BBB complaint initiated by ***************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. Our client has been in contact with ************** regarding her purchase and informed her that her husband's email was provided for the confirmation email. We understand that ************** has been able to access her purchased tickets via the confirmation email that was delivered to her husband's email address. Due to the foregoing, Tickets.com respectfully requests that this complaint be closed.Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need the confirmation email for my tickets sent to my email address. I have no tickets with out it and can't print them either. I need help right away to get my tickets.Business Response
Date: 02/08/2023
Can the customer provide some additional information regarding the transaction?
- The name of the venue- The name of the event
- The date and time of the event
- The date that the tickets were purchased
Thank you,
Tickets.comInitial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/14/2020 tickets were purchased. Total- $261.05 Business that I purchased tickets through was Ticketmaster. Concert Justice World Tour by ************************* was postponed multiple time due to COVID and singers health issues and now it is canceled. I have requested refund multiple time and ************ has refused to return my money.Business Response
Date: 12/07/2022
We write in response to the BBB complaint initiated by ******************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that ****************** has incorrectly identified Tickets.com as the vendor for his transaction. The complaint identifies Ticketmaster as the vendor for the transaction bringing about this complaint and the documentation provided also identifies Ticketmaster as the vendor for the transaction in question. Tickets.com has no affiliation with Ticketmaster and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
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