Reviews

This profile includes reviews for Clutter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Clutter has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Clutter

  3526 Hayden Ave Culver City, CA 90232-2413

• 

  Clutter Self-Storage

  1 Holland Ave White Plains, NY 10603-3317

• 

  Clutter Self-Storage

  3046 Northern Blvd Long Is City, NY 11101-2816

  
• 

  Clutter Self-Storage

  5601 Foster Ave Brooklyn, NY 11234-1027

  
• 

  Clutter Self-Storage

  280 Fullerton Ave Yonkers, NY 10704

Review Details

• Review fromRa C

  Date: 06/19/2024

  1 star

  Ra C

  Date: 06/19/2024

  Clutter has been scamming me since I added my stuff to their storage last year. Firstly they never notified me that if I even wanted to remove an item from storage that it will automatically be $300 every time. They also cancelled a delivery for me without contacting me and then charged me a $200 cancellation fee and wouldnt let me rebook the delivery for 2 weeks. Additionally speaking their movers removed my mattress cover and dragged my mattress through mud instead of picking and destroyed me $1,500 mattress and only offered me $50 to resolve it.

  Clutter

  Date: 06/22/2024

  Hi ******, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. We've confirmed that our Trust & Safety Team has reached out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team

• Review fromMonica F

  Date: 06/17/2024

  1 star

  Monica F

  Date: 06/17/2024

  BEWARE!! I would give them 0 stars if I could. I never write reviews, but the experience with them has been so terrible I felt compelled to do so. They stored our items for almost 4 years. When we requested our items back they had lost our most expensive items (couch, dining table, rugs, Tumi luggage, etc) that would cost us over $10,000 to replace. Further, given these were our largest items it would have cost us materially less to store with them as it wouldnt have been as much space. They are only offering us $1,000 to compensate us for this, which is ridiculous. I dont care what their protection plan says. After paying $10k+ of storage fees over the 4 years to find out they werent actually storing many of our large and expensive items, you make your customer whole. Guess doing right by the customer is not important to this company. Clutter and Iron Mountain, a $25 billion market cap company and who owns Clutter, you should be ashamed of yourself!!

  Clutter

  Date: 06/18/2024

  Hi ******, We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues. A Trust & Safety Specialist has already been in touch with you and is assisting you with your claim. Please follow up with the Clutter ***************** should you have concerns regarding your claim reoslution. Thank you, The Clutter Team

• Review fromDerwin R

  Date: 05/23/2024

  1 star

  Derwin R

  Date: 05/23/2024

  Very reckless and irresponsible company. last I checked they could not find 43 of the 77 items I had stored with them. How does this happen? Then they want you to sign an agreement not to say anything negative about them in order to file a claim, which I have not signed. Looking at the number of complaints filed with the BBB I cannot recommend Clutter to anyone I care about.

  Clutter

  Date: 05/25/2024

  Hi ******, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team

• Review fromMadison G

  Date: 05/06/2024

  1 star

  Madison G

  Date: 05/06/2024

  Wow if I could write zero stars on this, I would. I'm not sure what happened from the acquisition from CallBox to Clutter but there are MAJOR ***** dropped. After coming here to Yelp and seeing these reviews,, I now realize I'm not the only one that has suffered at their hand. INCORRECT BILLING, I added a new payment and they continued charging my old card (which didn't exist anymore so there could be no charges on it) instead of charging my NEW method.. they let it snowball into a huge amount. I now cannot get my things from them without paying that large amount. They also charged me late fees for all of those months. Callbox originally stated they would let me get my things and take the charge off but now Clutter is saying they won't take off the late fees OR take the charge off OR let me get my things. UNBELIEVABLE customer service. I am a Director of CS and I would NEVER do this to a customer on behalf of MY mistakes. DO NOT STORE HERE. They also raised the prices immensely. So now, I'm paying well over the amount I signed my contract for and cannot get my things and have a huge balance all because they didn't charge the correct payment method. WORST STORAGE EVER. I'm debating taking my CC details off my account altogether and just saying goodbye to my things, it's really sad how they treat their customers. 10/10 DO NOT RECOMMEND AND NEVER WOULD. STAY AWAY. On top of all this the only responses I got from them to ANY of my requests were "sorry we can't help you". the.end. Terrible service.Literal scam artists, I wish call box didn't sell out to these IDIOTS. Now onto find more places to post my review so everyone knows to stay away.

  Clutter

  Date: 05/08/2024

  We apologize that youve had such a frustrating experience. Unfortunately, we do not have the ability to waive multiple late fees, especially if theyre from a previous year. For the security of our customers, Clutter cannot accept card information over the phone. This means that if there is an issue with the card being charged, the customer is required to change the method of payment on the Clutter customer portal. 
  
  We see that the attempts to address the balance has mostly been a reach out on our end. The good news is, we have a team that is currently in communication with you, in an attempt to lower the balance. With that being said, this is the only resolution that we can offer given the number of late fees that have accumulated on your account. We are truly sorry this has happened but there is no error on Clutters end that can override the unpaid balance associated with your account. 

• Review fromTiffany C

  Date: 05/04/2024

  1 star
  Clutter no-call no-showed a disposal appointment after I waited 5 1/2 hours for their team. Any update I received was provided when I contacted customer service directly. Their team felt no responsibility to update me after missing their appointment window multiple times.Unprofessional, unsatisfactory, and compleetely unacceptable. Do not waste your time or money with this "service".

• Review fromCory S

  Date: 05/01/2024

  1 star

  Cory S

  Date: 05/01/2024

  Clutter has been a nightmare from start to finish. Issues with outsourced customer service, lack of communication, too much reliance on automation, mis-cataloged items, and no genuine interest in doing what's right. I continue to hit road block after road block with nobody on the Clutter side realizing the string of issues together needs to be resolved differently. The amount of times I was quotes policies and procedures that go against common sense is baffling.

  Clutter

  Date: 05/02/2024

  Hi ****,

  We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.

  Thank You,

  The Clutter Team

• Review fromMad H

  Date: 04/03/2024

  1 star

  Mad H

  Date: 04/03/2024

  I wish there was an option to give 0 stars. Their website makes moving look easy and takes some of the stress away, so I was drawn to it! I moved out of a 2300sqft apartment into a home at 7 months pregnant. Both me and my husband have had two back surgeries so we opted for the full white glove service where they pack, transport, and unpack for you. I called two times in the weeks leading up to my move to extra confirm the move would be able to be completed in one day. My apartment building has a 9-6pm rule for move-ins/outs. I was told multiple times by someone CLEARLY reading off of a script in another country "not to worry ma'am, this move will absolutely be able to be done in one day and you will not have to pack at all". I called again and since our white glove service included packing materials, asked if it would be possible to have some dropped off so I could pack some of our valuables ourselves to with the person at the call center said "not to worry, you won't need to pack before and I'm sorry that's not possible". The 6 movers then show up, take one look at the apartment despite me sending MANY pictures and doing a walkthrough and immediately go "oh there's not way this is happening in a day".... mind you, there are two beds, one living room, and just some barstools for our kitchen. It's NOT a lot. Anyway, said that's okay, we realize we're paying by the hour we just want to get it done in a day and THEN they said oh well there's a policy we have to leave point A (the apartment) by 12pm, but we can stay at the house as long as need be. And I was like wait, so you think you're going to pack and move in 2.5 hours (they arrived at 9:30)? I got it extended to 3pm after begging but customer service refused to explain the policy in place that made this leaving by a certain time from point A A a hardfast tule. We left with 1/2 moved and had to hire another moving company to do the rest. Clutter apologized and offered a second date the following week... wtf?

  Clutter

  Date: 04/06/2024

  We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team is currently working with you to investigate further and work towards a resolution. We hope to fully solve this issue in a ************** manner. Thank You, The Clutter Team

• Review fromCamille J

  Date: 03/29/2024

  1 star
  Used Clutter to store two of my vending machines. Recently had them delivered to my self storage unit. First, my machines were being transported on their sides. It is commonly known to avoid turning any refrigeration on it's back or side. The movers recommended I wait two days before powering the machines on to ensure all the gases have gone back down after being turned. Secondly, in turning the machine upright we hear broken glass sliding down. The movers say they'll take it back. After talking to their internal team while continuing to move the other one, the mover tells me someone else is going to pick the damage one up later that day. Notes that if I don't hear back soon, give the customer service a call. Called the customer service who instructed I file a claim and told me no pick up will be done today but one can be arranged in two days. Since the storage unit understandably would not allow the machine to stay out of the unit itself, I had to hire two guys to help me move it into my unit. I had proceeded to schedule to pick up for disposal with Clutter but after further thought realized they probably wouldn't pay me out for the value of the whole machine especially if it still worked so I should plan to keep and restore the glass that I'll be reimbursed for. The claim came back and I was correct, I was given $500 for the glass repair. I was told supplement files can be submitted in the notice of the $500 and when I asked the online ********** was fine because I wouldn't know the machine worked until I waited the two days to plug in once gases had gone down. After waiting the two days to plugin and assess it works, I discovered that the machines do turn on but the damaged machine's tray is bent and the back of the machine is dented in as well. I submit the additional supplemental photos to be denied due to the original claim of $500 being approved. I will not use Clutter again and certainly wouldn't recommend them.

• Review fromDaniel U

  Date: 03/19/2024

  1 star

  Daniel U

  Date: 03/19/2024

  I was told that the Clutter team would be a three person team at my apartment with tools and special packing materials that I paid extra for. I was to get mattress bags, custom TV boxes to protect them, and the team of three was to disassemble my bedroom suite since I am still working through an injury and can't do it myself. When the team got to my place there were only two of them, and they were missing a ton of materials. It started with them not having any tools to work on my bed with, so I had to run to find neighbors that were still home that would let me borrow tools. That set me back about 30 minutes, during which, the team at site didn't pack any additional boxes or move toward the resolution of that site visit. They also didn't have any of the mattress bags, nor the custom TV boxes. In the end, it took longer to complete and on top of that I was charged for the extra time that the team was on site. I am also extremely dissatisfied with the Trust and Safety Team not removing that charge despite it only going past the first free hour because their team showed up without tools to do the work that they were there to do! Horrible and unprofessional company.

  Clutter

  Date: 03/21/2024

  Hello ***, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a ************** manner. Thank You, The Clutter Team

• Review fromJay F.

  Date: 03/16/2024

  1 star

  Jay F.

  Date: 03/16/2024

  I'm leaving this review because a friend recently had the exact same awful experience with this company so I want to make sure to share this information as widely as possible. Stay away, FAR FAR Away! I used Clutter to move out of my 3bdrm 2bth house and paid over $4000. This was by far the worst and most expensive moving experience I've ever had. It took the Clutter team two full days to move my stuff and I promise I'm not a packrat. Again, have never experienced anything remotely like this in my life and I've moved plenty of times. Being an obviously single woman who clearly is not broke, the movers just seemed to run the clock out. They were nice enough but very slow, spent too much time focusing on small, time consuming details. I was initially using them to pack my things as well but after the first day went so poorly paid my cleaning lady extra to pack up everything in my house. When they came on the 2nd day, every single thing was packed and it should've taken half the amount of time that it did. Somehow it still took the team of four 8 hours to move everything. Again, it was an awful, very overpriced experience. Moving is already a very stressful, time consuming experience, being taken advantage of in this way made it an absolute nightmare of an experience. Make a better choice and look elsewhere.

  Clutter

  Date: 03/18/2024

  Hi ******, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a ************** manner. Thank you, The Clutter Team