We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Boxes

The Nomadik

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/1/24 I was reviewing options for entering a Sprinter Van sweepstakes on www.thenomadik.com and somehow I was charged for a box I did not authorize. I was already a member of the quarterly delivery service and did not need another box. Once I saw the charge on my account, I immediately contacted the company for a refund, and they ignored my email for several days. On 3/5/24, I received what appears to be an automated message denying me a cancellation and a refund and several automated messages following that do not address the problem. I have since cancelled both my regular service and the unauthorized purchase, but the company refuses to refund me $180.85.

    Business Response

    Date: 03/26/2024

    Hi ******,


    Thanks for replying back. We apologize if there was a misunderstanding.

    Your then active subscription (purchased on Feb 6th) is scheduled to renew on March 1st. It might've been a coincidence that you were looking at the sweepstakes page, but that did not trigger the charge. It was because your subscription was set to renew on that date. Our Quarterly renewal schedules are every: March 1st, June 1st, Sept 1st, and Dec 1st. Upon signing up, it says that you have authorized us to charge your payment method unless you decide to cancel the subscription before renewal.

    The initial response said that 'we can't refund you' because the charge was from the renewal. It was in the clause that if you let your plan renew, you will receive the box ordered from that renewal and your plan will no longer renew.

    We hope this helps clarify and thank you very much for your understanding.

     

    CC: The Nomadik CS Ticket 315746427

     

    Customer Answer

    Date: 03/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********************* ******

     

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15th 2023, I ordered two quarterly subscription boxes, and their website guaranteed delivery before Christmas. It is currently January 3rd, and not only have the two boxes I ordered not arrived, but they charged me for two more quarterly subscription boxes on January 1st. I emailed them within a matter of hours to ask them to cancel them and refund the money, but they advised that they could not refund my money, even though I was not due to receive another subscription box until March 1st, which they admitted to in the email they sent me. They also charged me over $100 for shipping, which is supposed to be free with a purchase of over $50, per their website. Finally, they advised that I could cancel my membership on their website, but I've tried several times and their website says I need to email them to cancel. My latest email to them has not been answered in over 24 hours.

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** asked the business multiple times to cancel my account and the link they alleged does that on my account says to email them but they have yet to cancel the subscription despite my requests. I wish for them to confirm cancellation by email and not bill me for the next cycle.

    Customer Answer

    Date: 01/22/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/2023 Purchase date $48.97 On website says product will be shipped in 3-5 days and customer will be emailed with shipping info Product still says "Unfulfilled" on status and no email with shipping has been received Emailed company on 12/24/23 asking for refund as no product has been shipped or received 12/25/2023 Received email saying it has been queued for shipment and please be patient; stated they could refund the shipping fee $8.99 and give me $10 gift card to site). No shipping refund received and no email showing shipped. Still showing "unfulfilled" status Contacted them back on same day and stated it's still unfulfilled and to please refund my money.Received response 12/28/2023 stating their FAQs says no refunds on what I bought. Repeated offer of shipping refund and $10 gift card to buy something else from their site. No mention of them shipping my items.12/28/2023 Replied to company that I would be disputing with credit card company and reporting them to BBB.And within an hour of sending the above email, I received an email saying it had been shipped-we'll see.I also emailed requesting the shipping refund.Appears this company has to be threatened with consumer protections in order to complete their business contracts.

  • Initial Complaint

    Date:12/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many others before me, my credit card was charged and they will not refund it. They have no phone number to call. After multiple emails, I finally received a response letting me know that they would be sending me the shipments I have no desire for whether I like it or not.

  • Initial Complaint

    Date:10/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a box to be shipped to my daughter. They charged me for shipping which should have been no charge. I want to suspend future shipments but cannot access that part of my account. I have reached out to them several times with no response. I am disputing the charges with my credit card company until I get my questions answered

  • Initial Complaint

    Date:09/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent had a subscription with this company since 2021. I woke up yesterday morning and had a charge from this company for a subscription box for $44.98. They tried to say that it autorenewed, which is laughable. How does it autorenew when I havent had an order from them in 2 years. They said they would get back to me in 2-3 business days which is unfortunate considering that it will not be pending in my account at that point anymore and the box will probably be shipped at that point. It's almost as if they do this on purpose so that they can not issue a refund. This company is scamming people it seems from the reviews that I see on here. As you can see in the documents, I have provided a screenshot of my pending payment and a screenshot showing I had a subscription in 2021 that ended in July of 2021. Then it shows a random charge from 2023 that I did not approve or give consent to.

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I updated my address before next shipment. Item was shipped to an old address. Business was contacted regarding. Business informed they would ship to correct address on 6/1/23. Item was not received. Several emails and voicemails were sent/left for business. No response received.

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/5 @ approximately 4am there was autorenewal processed in the amount of $251.88 via PayPal.I contacted Nomadik at 10:20am as soon as I checked my email to request that it be cancelled immediately as it was still pending on my account at that time. I stated that there was NO previous notification of the renewal and that the initial subscription was done 6 months prior. Any other subscription sends an reminder prior to processing a renewal especially at that high dollar amount. At 11:10; they replied stating that they had gone in and cancelled the subscription. On 7/7 the charge cleared my account and caused it to go into the negative in which I reached out again to Nomadik as they stated they had canceled the subscription to which they replied it was canceled for the future and they can not issue a refund. Well now my account is over drawn and I am incurring overdraft fees. I also filed a dispute with PayPal and my bank but they will not be in resolution until at least 7/15. I again stated that there was no notification prior to the charge and this is fraudulent or at least miss leading business practices and I would like a full refund of my money and my account with them closed. On 7/9 the Nomadik offered to refund half of my money which is still not resolution as I want the complete amount and to never do business with them again. And if there is a way they can send an quick email to their remaining customers in the future I would love for that to be put in place so that this doesn't happen to anyone else. I am already stuck paying the overdraft fees that have hit my account at this time.On 7/11 due to the open disputes apparently no one is able to do anything but yet my account still sits in the negative and thankfully my bank has stepped up enough to at least stop anything else from hitting it and charging me anymore overdraft fees. Any assistance you can provide would be helpful.

    Business Response

    Date: 11/08/2023

    This was refunded in full, we apologize for any inconvenience this caused. We have made necessary changes to improve notifications and the cancellation process! We appreciate the feedback!

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After signing up to receive a quarterly subscription box of outdoors related products on Nov 28, 2022, I was initially charged a discounted amount of $105 on Nov 28 for the Winter (Q4) box and then charged again on Dec 1 the full amount of $149.99 for the same box. I reached out via email (the only method provided for contacting the company) on Dec 1 to report the excess charge and was told they would apply that charge to the Spring (Q1) quarterly box in Mar 2023. Then a new charge appeared on Mar 3, 2023 in the amount of $158.98 for the Q1 box, which I promptly emailed about and was told they would refund and ensure the credit was applied from my Dec 1 excess payment. The refund was posted for the March payment and the Q1 box should have shipped Mar 18, however I received a cancellation notice for that box and no indication it's been shipped, nor have I received it. I've emailed several times requesting a refund for the Dec 1 payment since the products never shipped, the last email being sent Mar 20th, all with no replies from their **************************** After looking online for a bit, I've found a forum of people who have noted the same issues with the company and have been similarly 'ghosted' without refunds or the products promised. As such, I am filing this complaint with the BBB and am working with my ******************* to dispute the Dec 1 charge.

The Nomadik is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.