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Business Profile

Subscription Boxes

The Nomadik

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel and this is their response "Thank you for writing us back. We understand where you are coming from however prior to placing your order, you have accepted the agreement as stated in our Terms and conditions that if you start a subscription, you hereby authorize The Nomadik to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable subscription plan until you terminate your account, and you further agree to pay any charges so incurred. You understand and accept that, unless otherwise expressly stated, a subscription operates on an auto-renewal basis such that your credit card or other payment instruments will be charged for the same duration as your most recent subscription package purchase after the conclusion of your subscription package. All payments made are non-refundable."

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2021, I purchased a subscription box as a Christmas gift for my daughter. I paid for 12 months at once because there was a discounted rate involved for a charge of approx $275. It auto renewed without any warning on December 5, 2022 when I was billed $479.76. I was not aware until several weeks later when I received notice that another monthly box had shipped. I contacted the company by email to cancel the monthly subscription. They responded that certainly they would cancel, but that I would receive 11 more shipments. I've written again on two occasions requesting that they cease sending boxes and refund the remaining balance of my almost $500 payment, but those emails have gone unanswered. Their website claims, "Money back guarantee" and Cancel Anytime". Clearly these claims are not being honored. I have attached a screenshot from their website: thenomadik.com

  • Initial Complaint

    Date:01/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 6th I was charged $44.98 by the Nomadik for order N-****** despite having opted to not receive an order. I reached out to their email and received a generic response with information I had already provided and after responding to that I did not receive another response for 10 days after sending two additional emails requesting an update. They are denying that I declined that months order and said I will receive the order but will not be charged further. I do not want this order, which I have specified to them, and the order remains unfulfilled to this moment and so a refund should not be an issue; however, they are making it one.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sent an email on Dec 2 to cancel our subscription because we could not get in our account. It was confirmed on Dec 3 and then was renewed and and charged on Dec 4. I have sent multiple emails and chats in regards to this and getting no information or refund back. Once we were able to get into the account again, we could see they did not cancel the subscription as stated in the email. I just want my money back. $488 is a lot.

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 6-month subscription box as a gift from The Nomadik in June 2021. On December 15, I was charged with no warning for an additional 6 months at a much higher price than previous (first 6 months was $150, I was then charged without warning of an increase for $257.88). I emailed the company the same day, asking them to not renew the subscription, and they stated it was my responsibility to cancel in advance of the renewal (fine) and that, despite the fact that the first month subscription box wouldn't be sent out until 12/27, it was too late to cancel and get a refund. They did help me cancel my subscription and assured me as much in an email correspondance that the subscription period would end in May 2022 (that email is attached; note that they address to "***," whom the gift was for, but the email is sent to my email address).I was then charged an additional $257.88 on June 8 2022. Unfortunately, as I'd just had surgery, I did not notice that charge. However, I was just charged another $257.88 on December 5 2022. I reached out to Nomadik multiple times via email and social media messages, and they will not respond.The December 2022 charge is currently in dispute with PayPal and I anticipate a positive resolution; however, the June 2022 charge is just outside the PayPal dispute window. I would like, at minimum, for the June 2022 charge of $257.88 to be refunded (proof of that purchase via paypal is also attached).

  • Initial Complaint

    Date:10/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** was not made clear on original purchase. I purchased a 12 month term of monthly subscription boxes, paid in advance - I did not purchase an ongoing subscription forever. No notification was given when renewal was charged, and the price increased by 66% without notification.

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed 2x for product that I have never received. I have made multiple attempts to contact them and have not heard back nor have I been refunded.

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has an iron clad no refund policy. They do not send reminders out for autobilling. Their password reset is faulty (apparently had an account with them though when attempting to reset, it said I didn't leading me to believe this service was inactive. Ultimately customer service sent a different link for reset which worked).**** of remind to consumers leads to them being build a year later with no way to get money back for a service they no longer want. Additionally, their advertised shipping per box **** per month (*****) however on rebill they charged 95.88.Overall, predatory business.

  • Initial Complaint

    Date:08/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the nomadik boxs seamed like a good idea. great price to get you in. was charged with ZERO WARNING $500+ for re subscription. no contact information at all what so ever on the companies web page other then email here for problems. and have sent email after email with no response at all. this company just stole $500 out of my account.

  • Initial Complaint

    Date:07/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled auto renew to subscription 5/6 months ago and was still charged the full amount. **************** is horrible and they will not answer my emails. I want a full refund of $288 dollars.

The Nomadik is NOT a BBB Accredited Business.

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